|Summary:||ASTERISK-18081: Queues - Missed calls - SIP cancel reason|
|Reporter:||Ales Silar (aless187)||Labels:|
|Date Opened:||2011-07-01 11:03:04||Date Closed:||2011-07-11 14:25:18|
Is it possible to implement into the queues functionality of SIP Cancel message with reason ("Call Completed Elsewhere"), I can see that it is already implemented as a dial() - with option "c", but this does not solve missed calls with queue's.
The reason message already works if you make call dialplan like this:
If user 100 answers, the user 101 gets SIP Cancel message with reason. But this is not implemented into queues.
It is a major problem for call center - you can have all the calls without missed calls (dial option "c"), or all the calls with missed calls, but there is no solution when an agent pickup's the call, that all other agents don't get missed call - or if caller does a hangup, that the missed call is on all agent (if using ringall strategy), off-course its different logic for other strategies.
|Comments:||By: Leif Madsen (lmadsen) 2011-07-11 14:24:44.782-0500|
Features requests are no longer submitted to or accepted through the issue tracker. Features requests are openly discussed on the mailing lists  and Asterisk IRC channels and made note of by Bug Marshals.
By: Leif Madsen (lmadsen) 2011-07-11 14:25:04.178-0500
Please request a bug marshal to reopen the issue if you're able to supply a patch to implement this feature. Thanks!