Summary:ASTERISK-17198: Forwarding voicemail generate error in multi-tenant configuration
Reporter:SplatNIX (uxbod)Labels:
Date Opened:2011-01-04 04:20:15.000-0600Date Closed:2012-12-19 17:49:46.000-0600
Versions: Frequency of
is duplicated byASTERISK-19082 Forwarding voicemail generate error in multi-tenant configuration
Description:A client reported that they were unable to forward a voicemail from themselves to a colleague. We tested ourselves and received the following error on the console:

Couldn't not find mailbox XXX in context default

The users retrieve their VMs by dialing an extension which calls VoiceMailMail(XXX@VMContext) so why is Asterisk scanning the default context when we have supplied the correct one ?

As a test I enabled searchcontexts=yes and then the VM could be forwarded; but as we are multi-tenant that had to be backed out as the same extension exists in different contexts.
Comments:By: SplatNIX (uxbod) 2011-04-13 10:27:56

Any additional information I can provide for this? Would try with 1.8 but cannot do until call pick issue is resolved.

By: Brent Eagles (beagles) 2012-09-28 08:31:11.462-0500

Please provide the additional information:
- Are you using Realtime for configuration? If so, can you provide some details regarding how the database is configured?
- Are you using IMAP storage? Database? If so, can you provide some details as to how this is configured, e.g.:
 - server type
 - non-default ODBC configuration information (other than security credentials of course)
 - if using IMAP, any details about folders, etc.
- Are you using any external password authentication programs, etc.?

By: Brent Eagles (beagles) 2012-10-05 13:16:41.889-0500

We are not able to reproduce this with the available information. If the problem is still occurring, please contact us on #asterisk-bugs or the asterisk-bugs mailing list.

By: SplatNIX (uxbod) 2012-10-05 13:34:10.683-0500

Over a year to respond and you give me a week to reply! and you just close it. ho hum. Which branch should I re-test on ? 11 Beta as that will be the new LTS, or the latest 1.8. Thanks.

By: Matt Jordan (mjordan) 2012-10-11 10:23:18.353-0500

We can certainly re-open the issue.  Can you provide:

* Your {{voicemail.conf}} that reproduces the problem
* If using ODBC or IMAP, the details Brent asked for

For testing, any recent release is fine (1.8, 10, or 11.0.0-rc1).


By: SplatNIX (uxbod) 2012-10-11 13:32:21.122-0500

Have upgraded the system to the latest 1.8 so will attempt a test this weekend.  Apologies for the tardy response.

By: Matt Jordan (mjordan) 2012-10-29 08:27:27.317-0500

Any update from your testing?

By: Rusty Newton (rnewton) 2012-11-12 18:58:25.534-0600

Putting back into Needs Feedback since this is still waiting on further data from reporter.

By: Rusty Newton (rnewton) 2012-12-19 17:49:38.699-0600

Suspended due to lack of activity. Please request a bug marshal in #asterisk-bugs on the IRC network irc.freenode.net to reopen the issue should you have the additional information requested.  Further information can be found at http://www.asterisk.org/developers/bug-guidelines