diff -Nur asterisk-1.8.20.1.orig//apps/app_queue.c asterisk-1.8.20.1.new//apps/app_queue.c
--- asterisk-1.8.20.1.orig//apps/app_queue.c	2013-01-09 21:30:25.000000000 +0100
+++ asterisk-1.8.20.1.new//apps/app_queue.c	2013-02-21 18:57:56.000000000 +0100
@@ -1526,6 +1526,18 @@
 
 			if (!strcasecmp(interface, sc->dev)) {
 				found = 1;
+				/* We could have gotten here without the queue
+				 * knowing this call was actually transfered. If an attended was attempted, but
+				 * before the called party answered the call is disconnected, the TRANSFER is
+				 * triggered too late. Correct for this fact in a way that if the status was in
+				 * use, set the lastcall time to now, so the wrapuptime is honored.
+				 * Possible, more checking must be done, since technically the agent is done with
+				 * the call at this point, and not when the called party answers (the ringing time
+				 * is wrongly reported in the queue_log now!!!). */
+				if (m->status == AST_DEVICE_INUSE) {
+					ast_debug(3, "Hangup for member device %s, which was %s, so set lastcall time to now\n", sc->dev, ast_devstate2str(AST_DEVICE_INUSE));
+					time(&m->lastcall);
+				}
 				update_status(q, m, sc->state);
 				ao2_ref(m, -1);
 				break;