[Aug 13 12:45:36] VERBOSE[22137] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:45:36] VERBOSE[22137] app_queue.c: -- Called Agent/2279 [Aug 13 12:45:36] VERBOSE[22137] app_queue.c: -- Agent/2279 answered SIP/hq-ast-006-user-0000d860 [Aug 13 12:45:36] VERBOSE[22137] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d860 [Aug 13 12:45:36] VERBOSE[22149] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d860 [Aug 13 12:45:36] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:45:36] VERBOSE[22150] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d866", "default,8777892247,1") in new stack [Aug 13 12:45:36] VERBOSE[22150] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:45:36] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d866", "1000") [Aug 13 12:45:37] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d866", "DID=8777892247") [Aug 13 12:45:37] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d866", "CDR(userfield)=0,8777892247") [Aug 13 12:45:37] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d866", "holiday-check-standard,BAGENGLISH") [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d866", "Start") in new stack [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d866", "RETURN_VALUE=") in new stack [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d866", "") in new stack [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d866", "1?empty:full") in new stack [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d866", "ISHOLIDAY=NO") in new stack [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d866", "") in new stack [Aug 13 12:45:37] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d866", "0?6:8") [Aug 13 12:45:37] VERBOSE[22150] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:45:37] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d866", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:45:37] VERBOSE[22150] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:45:38] VERBOSE[22151] pbx.c: -- Executing [18@xfer:1] Set("SIP/hq-ast-003-trunk-0000d850", "CDR(accountcode)=1344879711.99727") in new stack [Aug 13 12:45:38] VERBOSE[22151] pbx.c: -- Executing [18@xfer:2] Set("SIP/hq-ast-003-trunk-0000d850", "CDR(transfertype)=3way") in new stack [Aug 13 12:45:38] VERBOSE[22151] pbx.c: -- Executing [18@xfer:3] Set("SIP/hq-ast-003-trunk-0000d850", "CDR(ast_id)=V05") in new stack [Aug 13 12:45:38] VERBOSE[22151] pbx.c: -- Executing [18@xfer:4] UserEvent("SIP/hq-ast-003-trunk-0000d850", "Conference,DEPRUniqueID:1344879938.99812,CALLERTYPE:THIRDPARTY,Room:1642-124411,Agent:1642,OrigUniqueID:1344879711.99727,ActionID:3 ") in new stack [Aug 13 12:45:38] VERBOSE[22151] pbx.c: -- Executing [18@xfer:5] ConfBridge("SIP/hq-ast-003-trunk-0000d850", "1642-124411") in new stack [Aug 13 12:45:38] VERBOSE[22151] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d837 [Aug 13 12:45:38] VERBOSE[21907] pbx.c: == Spawn extension (xfer, 18, 1) exited non-zero on 'Agent/1642' [Aug 13 12:45:38] VERBOSE[21907] pbx.c: -- Executing [18@xfer:1] Set("Agent/1642", "CDR(accountcode)=1344879711.99727") in new stack [Aug 13 12:45:38] VERBOSE[21907] pbx.c: -- Executing [18@xfer:2] Set("Agent/1642", "CDR(transfertype)=3way") in new stack [Aug 13 12:45:38] VERBOSE[21907] pbx.c: -- Executing [18@xfer:3] Set("Agent/1642", "CDR(ast_id)=V05") in new stack [Aug 13 12:45:38] VERBOSE[21907] pbx.c: -- Executing [18@xfer:4] UserEvent("Agent/1642", "Conference,DEPRUniqueID:1344879861.99771,CALLERTYPE:AGENT,Room:1642-124411,Agent:1642,OrigUniqueID:1344879711.99727,ActionID:3 ") in new stack [Aug 13 12:45:38] VERBOSE[21907] pbx.c: -- Executing [18@xfer:5] ConfBridge("Agent/1642", "1642-124411") in new stack [Aug 13 12:45:41] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:45:41] VERBOSE[22152] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d867", "default,8664298177,1") in new stack [Aug 13 12:45:41] VERBOSE[22152] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:45:41] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d867", "1000") [Aug 13 12:45:42] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d867", "DID=8664298177") [Aug 13 12:45:42] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:45:42] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:45:43] DTMF[22144] channel.c: DTMF begin '9' received on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:43] DTMF[22144] channel.c: DTMF begin ignored '9' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:43] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:45:43] DTMF[22144] channel.c: DTMF end '9' received on SIP/hq-ast-006-user-0000d865, duration 260 ms [Aug 13 12:45:43] DTMF[22144] channel.c: DTMF end passthrough '9' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:43] VERBOSE[22153] pbx.c: -- Executing [8777377167@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d868", "default,8777377167,1") in new stack [Aug 13 12:45:43] VERBOSE[22153] pbx.c: -- Goto (default,8777377167,1) [Aug 13 12:45:43] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:1] Answer("SIP/hq-ast-006-user-0000d868", "1000") [Aug 13 12:45:43] DTMF[22144] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:43] DTMF[22144] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:44] DTMF[22144] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d865, duration 165 ms [Aug 13 12:45:44] DTMF[22144] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:2] UserEvent("SIP/hq-ast-006-user-0000d868", "DID,Channel:SIP/hq-ast-006-user-0000d868,Exten:8777377167,CallerIDNum:7148380227,CallerIDName:7148380227") [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:3] Set("SIP/hq-ast-006-user-0000d868", "CDR(userfield)=0,8777377167, V05-20120813-INBOUND-INCOSTCO-1344879943.99814.wav,INCOSTCO") [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:4] Set("SIP/hq-ast-006-user-0000d868", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344879943.99814") [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:5] Set("SIP/hq-ast-006-user-0000d868", "DID=8777377167") [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:6] Macro("SIP/hq-ast-006-user-0000d868", "holiday-check-standard,INCOSTCO") [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d868", "Start") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d868", "RETURN_VALUE=") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d868", "") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d868", "1?empty:full") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d868", "ISHOLIDAY=NO") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d868", "") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:7] Gotoif("SIP/hq-ast-006-user-0000d868", "0?8:10") [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Goto (default,8777377167,10) [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d868", "6:00-23:59,mon-fri,*,*?default,8777377167,14") [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Goto (default,8777377167,14) [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:14] Macro("SIP/hq-ast-006-user-0000d868", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d868", "Start") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d868", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d868", "10039941:10001000:122") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d868", "") in new stack [Aug 13 12:45:44] VERBOSE[22153] pbx_realtime.c: -- Executing [8777377167@default:15] Queue("SIP/hq-ast-006-user-0000d868", "INCOSTCO,tT,,,1800") [Aug 13 12:45:44] VERBOSE[22153] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d868 [Aug 13 12:45:44] DTMF[22144] channel.c: DTMF begin '6' received on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:44] DTMF[22144] channel.c: DTMF begin ignored '6' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:44] VERBOSE[22153] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000ccad [Aug 13 12:45:44] VERBOSE[22153] chan_agent.c: -- agent_call, call to agent '2033' call on 'SIP/hq-ast-v06-user-0000ccad' [Aug 13 12:45:44] VERBOSE[22153] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:45:44] DTMF[22144] channel.c: DTMF end '6' received on SIP/hq-ast-006-user-0000d865, duration 165 ms [Aug 13 12:45:44] DTMF[22144] channel.c: DTMF end passthrough '6' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:45] VERBOSE[22153] app_queue.c: -- Called Agent/2033 [Aug 13 12:45:45] VERBOSE[22153] app_queue.c: -- Agent/2033 answered SIP/hq-ast-006-user-0000d868 [Aug 13 12:45:45] VERBOSE[22153] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d868 [Aug 13 12:45:45] VERBOSE[22154] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d868 [Aug 13 12:45:45] DTMF[22144] channel.c: DTMF begin '6' received on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:45] DTMF[22144] channel.c: DTMF begin ignored '6' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d861", "THEQUEUE=BAGENGLISH") [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d861", "default,8777892247,11") [Aug 13 12:45:45] VERBOSE[22138] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d861", "DID,Channel:SIP/hq-ast-006-user-0000d861,Exten:8777892247,CallerIDNum:9185579911,CallerIDName:9185579911") [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d861", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344879913.99799.wav,BAGENGLISH") [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d861", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344879913.99799") [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d861", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:45:45] VERBOSE[22138] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d861", "Start") in new stack [Aug 13 12:45:45] VERBOSE[22138] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d861", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:45:45] VERBOSE[22138] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d861", "10039946:10000416:164") in new stack [Aug 13 12:45:45] VERBOSE[22138] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d861", "") in new stack [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d861", "V05-20120813-INBOUND-BAGENGLISH-1344879913.99799.wav49") [Aug 13 12:45:45] VERBOSE[22155] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d861 [Aug 13 12:45:45] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d861", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:45:45] VERBOSE[22138] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:45:45] DTMF[22144] channel.c: DTMF end '6' received on SIP/hq-ast-006-user-0000d865, duration 178 ms [Aug 13 12:45:45] DTMF[22144] channel.c: DTMF end passthrough '6' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:46] DTMF[22144] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:46] DTMF[22144] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:46] DTMF[22144] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d865, duration 165 ms [Aug 13 12:45:46] DTMF[22144] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d865 [Aug 13 12:45:46] DTMF[22150] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d866 [Aug 13 12:45:46] DTMF[22150] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d866 [Aug 13 12:45:46] DTMF[22150] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d866, duration 160 ms [Aug 13 12:45:46] DTMF[22150] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d866 [Aug 13 12:45:46] VERBOSE[22150] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d866", "ivrcontext1-pn,87778922471,1") [Aug 13 12:45:46] VERBOSE[22150] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:45:46] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d866", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:45:46] VERBOSE[22150] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:45:46] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:45:46] VERBOSE[22156] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d869", "AGENTSTAT=1") in new stack [Aug 13 12:45:46] VERBOSE[22156] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d869", "2181") in new stack [Aug 13 12:45:46] VERBOSE[22156] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d869", "1?good:bad") in new stack [Aug 13 12:45:46] VERBOSE[22156] pbx.c: -- Goto (station,2181,4) [Aug 13 12:45:46] VERBOSE[22156] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d869", "2181") in new stack [Aug 13 12:45:47] VERBOSE[22156] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:45:47] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:45:47] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d869, duration 100 ms [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d869, duration 80 ms [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d869, duration 73 ms [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:45:48] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d869, duration 80 ms [Aug 13 12:45:48] DTMF[22156] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:48] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d861", "QUEUE_MIN_PENALTY=0") [Aug 13 12:45:48] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d861", "QUEUE_MAX_PENALTY=1") [Aug 13 12:45:48] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d861", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:45:48] VERBOSE[22138] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:45:48] VERBOSE[22138] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d861", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:45:48] VERBOSE[22138] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d861 [Aug 13 12:45:48] VERBOSE[22138] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cb31 [Aug 13 12:45:48] VERBOSE[22138] chan_agent.c: -- agent_call, call to agent '1051' call on 'SIP/hq-ast-v06-user-0000cb31' [Aug 13 12:45:48] VERBOSE[22138] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:45:49] VERBOSE[22138] app_queue.c: -- Called Agent/1051 [Aug 13 12:45:49] VERBOSE[22138] app_queue.c: -- Agent/1051 answered SIP/hq-ast-006-user-0000d861 [Aug 13 12:45:49] VERBOSE[22138] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d861 [Aug 13 12:45:49] DTMF[22156] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:49] DTMF[22156] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:49] DTMF[22156] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d869, duration 65 ms [Aug 13 12:45:49] DTMF[22156] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d869 [Aug 13 12:45:49] VERBOSE[22156] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:45:51] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:6] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010,,,ivrcontext1") [Aug 13 12:45:51] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010.slin' (language 'en') [Aug 13 12:45:51] VERBOSE[22144] app_read.c: -- User entered '92660' [Aug 13 12:45:51] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d865", "1?6:4") [Aug 13 12:45:51] VERBOSE[22144] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:45:52] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d865", "database-lookup,servicelevel,bagster..service_area,postalcode,92660") [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d865", "Start") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d865", "RETURN_VALUE=FULL") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d865", "FULL") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d865", "LOOKUPVALUE=FULL") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d865", "") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d865", "1?8:12") [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Goto (ivrcontext2-pn,87778922471,8) [Aug 13 12:45:52] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:8] Macro("SIP/hq-ast-006-user-0000d865", "trackvalue,bagster..ivroptions,ivrcode,FULLSERVICE") [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d865", "Start") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d865", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344879918.99805)=FULLSERVICE") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d865", "") in new stack [Aug 13 12:45:52] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:9] Playback("SIP/hq-ast-006-user-0000d865", "/ceprompts/dialer/inbound/bagster/full-service") [Aug 13 12:45:52] VERBOSE[22144] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/full-service.slin' (language 'en') [Aug 13 12:45:52] VERBOSE[22156] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d869' [Aug 13 12:45:53] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:7] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010,,,ivrcontext1") [Aug 13 12:45:53] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010.slin' (language 'en') [Aug 13 12:45:54] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d866", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:45:54] VERBOSE[22150] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:45:54] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:45:54] VERBOSE[22157] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d86a", "AGENTSTAT=1") in new stack [Aug 13 12:45:54] VERBOSE[22157] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d86a", "2181") in new stack [Aug 13 12:45:54] VERBOSE[22157] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d86a", "1?good:bad") in new stack [Aug 13 12:45:54] VERBOSE[22157] pbx.c: -- Goto (station,2181,4) [Aug 13 12:45:54] VERBOSE[22157] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d86a", "2181") in new stack [Aug 13 12:45:54] VERBOSE[22157] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d86a, duration 120 ms [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d86a, duration 60 ms [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d86a, duration 60 ms [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d86a, duration 60 ms [Aug 13 12:45:55] DTMF[22157] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:57] DTMF[22157] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:57] DTMF[22157] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:57] DTMF[22157] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d86a, duration 60 ms [Aug 13 12:45:57] DTMF[22157] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d86a [Aug 13 12:45:57] VERBOSE[22157] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:45:57] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:8] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext1") [Aug 13 12:45:57] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:45:58] VERBOSE[22157] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d86a' [Aug 13 12:45:59] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d866", "ivrcontext2-pn,87778922472,1") [Aug 13 12:45:59] VERBOSE[22150] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:45:59] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d866", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:45:59] VERBOSE[22150] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:45:59] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d866", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:45:59] VERBOSE[22150] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:46:00] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:00] VERBOSE[22257] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d86b", "AGENTSTAT=1") in new stack [Aug 13 12:46:00] VERBOSE[22257] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d86b", "2181") in new stack [Aug 13 12:46:00] VERBOSE[22257] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d86b", "1?good:bad") in new stack [Aug 13 12:46:00] VERBOSE[22257] pbx.c: -- Goto (station,2181,4) [Aug 13 12:46:00] VERBOSE[22257] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d86b", "2181") in new stack [Aug 13 12:46:01] VERBOSE[22257] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:46:01] DTMF[22257] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:01] DTMF[22257] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d86b, duration 120 ms [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d86b, duration 60 ms [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:02] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:9] Goto("SIP/hq-ast-006-user-0000d867", "default,8664298177,3") [Aug 13 12:46:02] VERBOSE[22152] pbx.c: -- Goto (default,8664298177,3) [Aug 13 12:46:02] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:46:02] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d86b, duration 62 ms [Aug 13 12:46:02] DTMF[22257] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d86b, duration 61 ms [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d86b, duration 60 ms [Aug 13 12:46:03] DTMF[22257] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d86b [Aug 13 12:46:03] VERBOSE[22257] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:46:04] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:10] Wait("SIP/hq-ast-006-user-0000d865", "3") [Aug 13 12:46:04] VERBOSE[22257] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d86b' [Aug 13 12:46:06] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:06] VERBOSE[22363] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d86c", "AGENTSTAT=1") in new stack [Aug 13 12:46:06] VERBOSE[22363] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d86c", "2181") in new stack [Aug 13 12:46:06] VERBOSE[22363] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d86c", "1?good:bad") in new stack [Aug 13 12:46:06] VERBOSE[22363] pbx.c: -- Goto (station,2181,4) [Aug 13 12:46:06] VERBOSE[22363] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d86c", "2181") in new stack [Aug 13 12:46:06] VERBOSE[22363] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:11] Goto("SIP/hq-ast-006-user-0000d865", "21") [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d865", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d865", "THEQUEUE=BAGENGLISH") [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d865", "default,8777892247,11") [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:46:07] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:46:07] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d865", "DID,Channel:SIP/hq-ast-006-user-0000d865,Exten:8777892247,CallerIDNum:9494001297,CallerIDName:9494001297") [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d865", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344879918.99805.wav,BAGENGLISH") [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d865", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344879918.99805") [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d865", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d865", "Start") in new stack [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d865", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d865", "10039946:10000416:164") in new stack [Aug 13 12:46:07] VERBOSE[22144] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d865", "") in new stack [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d865", "V05-20120813-INBOUND-BAGENGLISH-1344879918.99805.wav49") [Aug 13 12:46:07] VERBOSE[22364] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d865 [Aug 13 12:46:07] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d865", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:46:07] VERBOSE[22144] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d86c, duration 120 ms [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:07] VERBOSE[22365] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d86d", "default,8664298177,1") in new stack [Aug 13 12:46:07] VERBOSE[22365] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:46:07] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d86d", "1000") [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d86c, duration 60 ms [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d86c, duration 60 ms [Aug 13 12:46:07] DTMF[22363] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:08] DTMF[22363] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:08] DTMF[22363] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:08] DTMF[22363] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d86c, duration 60 ms [Aug 13 12:46:08] DTMF[22363] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:08] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:46:08] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:46:08] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d86d", "DID=8664298177") [Aug 13 12:46:08] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d86d", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:46:08] VERBOSE[22365] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:46:09] DTMF[22363] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:09] DTMF[22363] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:09] DTMF[22363] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d86c, duration 60 ms [Aug 13 12:46:09] DTMF[22363] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d86c [Aug 13 12:46:09] VERBOSE[22363] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:46:10] VERBOSE[22363] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d86c' [Aug 13 12:46:10] DTMF[22152] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:10] DTMF[22152] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:10] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d865", "QUEUE_MIN_PENALTY=0") [Aug 13 12:46:10] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d865", "QUEUE_MAX_PENALTY=1") [Aug 13 12:46:10] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d865", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:46:10] VERBOSE[22144] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:46:10] VERBOSE[22144] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d865", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:46:10] VERBOSE[22144] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d865 [Aug 13 12:46:10] VERBOSE[22144] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d6ce [Aug 13 12:46:10] VERBOSE[22144] chan_agent.c: -- agent_call, call to agent '2047' call on 'SIP/hq-ast-v06-user-0000d6ce' [Aug 13 12:46:10] VERBOSE[22144] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:10] DTMF[22152] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d867, duration 100 ms [Aug 13 12:46:10] DTMF[22152] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:10] VERBOSE[22152] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d867", "ivrcontext1-pn,86642981771,1") [Aug 13 12:46:10] VERBOSE[22152] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:46:10] VERBOSE[22152] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:46:10] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:46:11] VERBOSE[22144] app_queue.c: -- Called Agent/2047 [Aug 13 12:46:11] VERBOSE[22144] app_queue.c: -- Agent/2047 answered SIP/hq-ast-006-user-0000d865 [Aug 13 12:46:11] VERBOSE[22144] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d865 [Aug 13 12:46:13] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d86d", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:46:13] VERBOSE[22365] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:46:14] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:14] VERBOSE[22389] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d86e", "AGENTSTAT=1") in new stack [Aug 13 12:46:14] VERBOSE[22389] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d86e", "2181") in new stack [Aug 13 12:46:14] VERBOSE[22389] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d86e", "1?good:bad") in new stack [Aug 13 12:46:14] VERBOSE[22389] pbx.c: -- Goto (station,2181,4) [Aug 13 12:46:14] VERBOSE[22389] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d86e", "2181") in new stack [Aug 13 12:46:14] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d86d", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:46:14] VERBOSE[22365] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d866", "THEQUEUE=BAGENGLISH") [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d866", "default,8777892247,11") [Aug 13 12:46:15] VERBOSE[22150] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d866", "DID,Channel:SIP/hq-ast-006-user-0000d866,Exten:8777892247,CallerIDNum:9732845665,CallerIDName:9732845665") [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d866", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344879936.99811.wav,BAGENGLISH") [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d866", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344879936.99811") [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d866", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:46:15] VERBOSE[22150] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d866", "Start") in new stack [Aug 13 12:46:15] VERBOSE[22150] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d866", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:46:15] VERBOSE[22150] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d866", "10039946:10000416:164") in new stack [Aug 13 12:46:15] VERBOSE[22150] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d866", "") in new stack [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d866", "V05-20120813-INBOUND-BAGENGLISH-1344879936.99811.wav49") [Aug 13 12:46:15] VERBOSE[22390] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d866 [Aug 13 12:46:15] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d866", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:46:15] VERBOSE[22150] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:46:15] VERBOSE[22389] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:46:16] DTMF[22365] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:16] DTMF[22365] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22365] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d86d, duration 280 ms [Aug 13 12:46:16] DTMF[22365] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:16] VERBOSE[22365] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d86d", "ivrcontext1-pn,86642981771,1") [Aug 13 12:46:16] VERBOSE[22365] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d86e, duration 120 ms [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] VERBOSE[22365] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d86d", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:46:16] VERBOSE[22365] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d86e, duration 60 ms [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d86e, duration 60 ms [Aug 13 12:46:16] DTMF[22389] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d86e, duration 60 ms [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d86e, duration 60 ms [Aug 13 12:46:17] DTMF[22389] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d86e [Aug 13 12:46:17] VERBOSE[22389] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:46:18] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d866", "QUEUE_MIN_PENALTY=0") [Aug 13 12:46:18] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d866", "QUEUE_MAX_PENALTY=1") [Aug 13 12:46:18] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d866", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:46:18] VERBOSE[22150] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:46:18] VERBOSE[22150] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d866", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:46:18] VERBOSE[22150] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d866 [Aug 13 12:46:18] VERBOSE[22150] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cf85 [Aug 13 12:46:18] VERBOSE[22150] chan_agent.c: -- agent_call, call to agent '1864' call on 'SIP/hq-ast-v06-user-0000cf85' [Aug 13 12:46:18] VERBOSE[22150] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:18] VERBOSE[22389] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d86e' [Aug 13 12:46:19] VERBOSE[22150] app_queue.c: -- Called Agent/1864 [Aug 13 12:46:19] VERBOSE[22150] app_queue.c: -- Agent/1864 answered SIP/hq-ast-006-user-0000d866 [Aug 13 12:46:19] VERBOSE[22150] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d866 [Aug 13 12:46:19] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:19] VERBOSE[22391] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d86f", "default,8006375792,1") in new stack [Aug 13 12:46:19] VERBOSE[22391] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:46:19] VERBOSE[22391] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d86f", "1000") [Aug 13 12:46:19] WARNING[21488] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:46:19] VERBOSE[21488] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d672' [Aug 13 12:46:19] VERBOSE[21488] pbx.c: == Spawn extension (manual-outbound, 1088, 5) exited non-zero on 'SIP/hq-ast-006-trunk-0000d83a' [Aug 13 12:46:20] VERBOSE[22391] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d86f", "DID=8006375792") [Aug 13 12:46:20] VERBOSE[22391] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d86f", "holiday-check-standard,NOTIFICATION") [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d86f", "Start") in new stack [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d86f", "RETURN_VALUE=") in new stack [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d86f", "") in new stack [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d86f", "1?empty:full") in new stack [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d86f", "ISHOLIDAY=NO") in new stack [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d86f", "") in new stack [Aug 13 12:46:20] VERBOSE[22391] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d86f", "0?5:7") [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:46:20] VERBOSE[22391] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d86f", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:46:20] VERBOSE[22391] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:46:20] VERBOSE[22391] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d86f", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:46:20] VERBOSE[22391] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:46:22] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:22] VERBOSE[22392] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d870", "AGENTSTAT=1") in new stack [Aug 13 12:46:22] VERBOSE[22392] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d870", "2181") in new stack [Aug 13 12:46:22] VERBOSE[22392] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d870", "1?good:bad") in new stack [Aug 13 12:46:22] VERBOSE[22392] pbx.c: -- Goto (station,2181,4) [Aug 13 12:46:22] VERBOSE[22392] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d870", "2181") in new stack [Aug 13 12:46:22] VERBOSE[22152] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d867", "THEQUEUE=REFLINE") [Aug 13 12:46:22] VERBOSE[22152] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d867", "default,8664298177,11") [Aug 13 12:46:22] VERBOSE[22152] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:46:22] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d867", "DID,Channel:SIP/hq-ast-006-user-0000d867,Exten:8664298177,CallerIDNum:8047840178,CallerIDName:8047840178") [Aug 13 12:46:22] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d867", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344879941.99813.wav,REFLINE") [Aug 13 12:46:22] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d867", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344879941.99813") [Aug 13 12:46:22] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d867", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:46:22] VERBOSE[22152] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:46:23] VERBOSE[22392] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d870, duration 120 ms [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d870, duration 60 ms [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d870, duration 60 ms [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:24] VERBOSE[22393] pbx.c: -- Executing [1818@station:1] Set("SIP/hq-ast-v06-user-0000d871", "AGENTSTAT=1") in new stack [Aug 13 12:46:24] VERBOSE[22393] pbx.c: -- Executing [1818@station:2] NoOp("SIP/hq-ast-v06-user-0000d871", "1818") in new stack [Aug 13 12:46:24] VERBOSE[22393] pbx.c: -- Executing [1818@station:3] GotoIf("SIP/hq-ast-v06-user-0000d871", "1?good:bad") in new stack [Aug 13 12:46:24] VERBOSE[22393] pbx.c: -- Goto (station,1818,4) [Aug 13 12:46:24] VERBOSE[22393] pbx.c: -- Executing [1818@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d871", "1818") in new stack [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d870, duration 60 ms [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d870, duration 60 ms [Aug 13 12:46:24] DTMF[22392] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:25] VERBOSE[22393] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:46:25] VERBOSE[21482] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d838 [Aug 13 12:46:25] VERBOSE[21482] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:25] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d867", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:46:25] VERBOSE[22152] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d867", "Start") in new stack [Aug 13 12:46:25] VERBOSE[22152] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d867", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:46:25] VERBOSE[22152] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d867", "10039935:10001005:111") in new stack [Aug 13 12:46:25] VERBOSE[22152] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d867", "") in new stack [Aug 13 12:46:25] VERBOSE[22152] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d867", "REFLINE,tT,,,360") [Aug 13 12:46:25] VERBOSE[22152] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:25] VERBOSE[22152] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cbc0 [Aug 13 12:46:25] VERBOSE[22152] chan_agent.c: -- agent_call, call to agent '1046' call on 'SIP/hq-ast-v06-user-0000cbc0' [Aug 13 12:46:25] VERBOSE[22152] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d871, duration 120 ms [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d871, duration 60 ms [Aug 13 12:46:25] DTMF[22393] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:25] DTMF[22392] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:25] DTMF[22392] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:25] WARNING[21482] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:46:25] VERBOSE[21482] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d81c' [Aug 13 12:46:25] VERBOSE[21482] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'Transfered/SIP/hq-ast-006-user-0000d838' [Aug 13 12:46:26] DTMF[22392] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d870, duration 60 ms [Aug 13 12:46:26] DTMF[22392] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d870 [Aug 13 12:46:26] VERBOSE[22392] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d871, duration 60 ms [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] VERBOSE[22152] app_queue.c: -- Called Agent/1046 [Aug 13 12:46:26] VERBOSE[22152] app_queue.c: -- Agent/1046 answered SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:26] VERBOSE[22152] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:26] VERBOSE[22395] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d867 [Aug 13 12:46:26] VERBOSE[21491] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d871, duration 60 ms [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d871, duration 60 ms [Aug 13 12:46:26] DTMF[22393] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:26] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:26] VERBOSE[22396] pbx.c: -- Executing [8667640616@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d872", "default,8667640616,1") in new stack [Aug 13 12:46:26] VERBOSE[22396] pbx.c: -- Goto (default,8667640616,1) [Aug 13 12:46:26] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:1] Answer("SIP/hq-ast-006-user-0000d872", "1000") [Aug 13 12:46:27] VERBOSE[22392] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d870' [Aug 13 12:46:27] DTMF[22393] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:27] DTMF[22393] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:27] DTMF[22393] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d871, duration 100 ms [Aug 13 12:46:27] DTMF[22393] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:27] VERBOSE[22393] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:46:27] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:2] UserEvent("SIP/hq-ast-006-user-0000d872", "DID,Channel:SIP/hq-ast-006-user-0000d872,Exten:8667640616,CallerIDNum:7046870597,CallerIDName:7046870597") [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:3] Set("SIP/hq-ast-006-user-0000d872", "CDR(userfield)=0,8667640616, V05-20120813-INBOUND-POLGEM-1344879986.99830.wav,POLGEM") [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:4] Set("SIP/hq-ast-006-user-0000d872", "MONITOR_FILENAME=V05-20120813-INBOUND-POLGEM-1344879986.99830") [Aug 13 12:46:28] VERBOSE[22365] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d86d", "THEQUEUE=REFLINE") [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:5] Set("SIP/hq-ast-006-user-0000d872", "DID=8667640616") [Aug 13 12:46:28] VERBOSE[22365] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d86d", "default,8664298177,11") [Aug 13 12:46:28] VERBOSE[22365] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:6] Macro("SIP/hq-ast-006-user-0000d872", "holiday-check-standard,POLGEM") [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d872", "Start") in new stack [Aug 13 12:46:28] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d86d", "DID,Channel:SIP/hq-ast-006-user-0000d86d,Exten:8664298177,CallerIDNum:6103754251,CallerIDName:6103754251") [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d872", "RETURN_VALUE=") in new stack [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d872", "") in new stack [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d872", "1?empty:full") in new stack [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d872", "ISHOLIDAY=NO") in new stack [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d872", "") in new stack [Aug 13 12:46:28] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d86d", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344879967.99821.wav,REFLINE") [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:7] Gotoif("SIP/hq-ast-006-user-0000d872", "0?8:10") [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Goto (default,8667640616,10) [Aug 13 12:46:28] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d86d", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344879967.99821") [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d872", "7:00-19:00,mon-fri,*,*?default,8667640616,13") [Aug 13 12:46:28] VERBOSE[22396] pbx.c: -- Goto (default,8667640616,13) [Aug 13 12:46:28] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d86d", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:46:28] VERBOSE[22365] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:46:28] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:13] Playback("SIP/hq-ast-006-user-0000d872", "/ceprompts/dialer/inbound/polaris/gem-mandatory") [Aug 13 12:46:28] VERBOSE[22396] file.c: -- Playing '/ceprompts/dialer/inbound/polaris/gem-mandatory.slin' (language 'en') [Aug 13 12:46:29] WARNING[22393] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:46:29] VERBOSE[22393] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d871' [Aug 13 12:46:29] VERBOSE[22393] chan_agent.c: == Agent '1818' logged in (format ulaw/slin) [Aug 13 12:46:30] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:30] VERBOSE[22397] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d873", "AGENTSTAT=1") in new stack [Aug 13 12:46:30] VERBOSE[22397] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d873", "2181") in new stack [Aug 13 12:46:30] VERBOSE[22397] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d873", "1?good:bad") in new stack [Aug 13 12:46:30] VERBOSE[22397] pbx.c: -- Goto (station,2181,4) [Aug 13 12:46:30] VERBOSE[22397] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d873", "2181") in new stack [Aug 13 12:46:30] VERBOSE[22398] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:31] VERBOSE[20652] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d81c [Aug 13 12:46:31] VERBOSE[20652] chan_agent.c: == Agent '1504' logged out [Aug 13 12:46:31] VERBOSE[20652] pbx.c: == Spawn extension (station, 1504, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d81c' [Aug 13 12:46:31] VERBOSE[22397] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:46:31] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d86d", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:46:31] VERBOSE[22365] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d86d", "Start") in new stack [Aug 13 12:46:31] VERBOSE[22365] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d86d", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:46:31] VERBOSE[22365] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d86d", "10039935:10001005:111") in new stack [Aug 13 12:46:31] VERBOSE[22365] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d86d", "") in new stack [Aug 13 12:46:31] VERBOSE[22365] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d86d", "REFLINE,tT,,,360") [Aug 13 12:46:31] VERBOSE[22365] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:31] VERBOSE[22365] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:46:31] VERBOSE[22365] chan_agent.c: -- agent_call, call to agent '1818' call on 'SIP/hq-ast-v06-user-0000d871' [Aug 13 12:46:31] VERBOSE[22365] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:31] VERBOSE[22365] app_queue.c: -- Called Agent/1818 [Aug 13 12:46:31] VERBOSE[22365] app_queue.c: -- Agent/1818 answered SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:31] VERBOSE[22365] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:31] VERBOSE[22399] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d86d [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d873, duration 100 ms [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d873, duration 60 ms [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d873, duration 100 ms [Aug 13 12:46:32] DTMF[22397] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d873, duration 60 ms [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d873, duration 60 ms [Aug 13 12:46:33] DTMF[22397] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d873 [Aug 13 12:46:33] VERBOSE[22397] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:46:34] VERBOSE[22397] pbx.c: == Spawn extension (station, 2181, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d873' [Aug 13 12:46:34] VERBOSE[22400] pbx.c: -- Executing [1132@manual-outbound:1] NoOp("SIP/hq-ast-006-trunk-0000d874", "Manual Outbound") in new stack [Aug 13 12:46:34] VERBOSE[22400] pbx.c: -- Executing [1132@manual-outbound:2] GotoIf("SIP/hq-ast-006-trunk-0000d874", "0?:skipmon") in new stack [Aug 13 12:46:34] VERBOSE[22400] pbx.c: -- Goto (manual-outbound,1132,4) [Aug 13 12:46:34] VERBOSE[22400] pbx.c: -- Executing [1132@manual-outbound:4] Set("SIP/hq-ast-006-trunk-0000d874", "CDR(userfield)=1,,V05-20120813-MANUAL-10001061-1132-8772693317-1344879990.99832.wav,,,,,10001061,8283249550") in new stack [Aug 13 12:46:34] VERBOSE[22400] pbx.c: -- Executing [1132@manual-outbound:5] Dial("SIP/hq-ast-006-trunk-0000d874", "Agent/1132,,tTr") in new stack [Aug 13 12:46:34] VERBOSE[22400] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d339 [Aug 13 12:46:34] VERBOSE[22400] chan_agent.c: -- agent_call, call to agent '1132' call on 'SIP/hq-ast-v06-user-0000d339' [Aug 13 12:46:34] VERBOSE[22400] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:35] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:14] Macro("SIP/hq-ast-006-user-0000d872", "get-cpq-spygroup-queue,POLGEM") [Aug 13 12:46:35] VERBOSE[22396] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d872", "Start") in new stack [Aug 13 12:46:35] VERBOSE[22396] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d872", "SPYGROUP=10039961:10001444:275") in new stack [Aug 13 12:46:35] VERBOSE[22396] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d872", "10039961:10001444:275") in new stack [Aug 13 12:46:35] VERBOSE[22396] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d872", "") in new stack [Aug 13 12:46:35] VERBOSE[22396] pbx_realtime.c: -- Executing [8667640616@default:15] Queue("SIP/hq-ast-006-user-0000d872", "POLGEM,tT,,,3600") [Aug 13 12:46:35] VERBOSE[22396] res_musiconhold.c: -- Started music on hold, class '10000951-polgem', on SIP/hq-ast-006-user-0000d872 [Aug 13 12:46:35] VERBOSE[22396] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7ad [Aug 13 12:46:35] VERBOSE[22396] chan_agent.c: -- agent_call, call to agent '1030' call on 'SIP/hq-ast-v06-user-0000d7ad' [Aug 13 12:46:35] VERBOSE[22396] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:35] VERBOSE[22400] app_dial.c: -- Called Agent/1132 [Aug 13 12:46:35] VERBOSE[22400] app_dial.c: -- Agent/1132 answered SIP/hq-ast-006-trunk-0000d874 [Aug 13 12:46:35] VERBOSE[22396] app_queue.c: -- Called Agent/1030 [Aug 13 12:46:35] VERBOSE[22396] app_queue.c: -- Agent/1030 answered SIP/hq-ast-006-user-0000d872 [Aug 13 12:46:35] VERBOSE[22396] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d872 [Aug 13 12:46:35] VERBOSE[22401] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d872 [Aug 13 12:46:37] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's2s296' [Aug 13 12:46:38] WARNING[20910] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:46:38] VERBOSE[20910] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d04c' [Aug 13 12:46:38] VERBOSE[20910] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d825' [Aug 13 12:46:38] VERBOSE[21092] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:46:38] VERBOSE[21092] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d825 [Aug 13 12:46:43] DTMF[22391] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d86f [Aug 13 12:46:43] DTMF[22391] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d86f [Aug 13 12:46:43] DTMF[22391] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d86f, duration 160 ms [Aug 13 12:46:43] DTMF[22391] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d86f [Aug 13 12:46:44] VERBOSE[22391] pbx_realtime.c: -- Executing [5@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d86f", "ivrcontext1-pn,80063757925,1") [Aug 13 12:46:44] VERBOSE[22391] pbx.c: -- Goto (ivrcontext1-pn,80063757925,1) [Aug 13 12:46:44] VERBOSE[22391] pbx.c: -- Auto fallthrough, channel 'SIP/hq-ast-006-user-0000d86f' status is 'UNKNOWN' [Aug 13 12:46:44] WARNING[21688] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:46:44] VERBOSE[21688] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d839' [Aug 13 12:46:44] VERBOSE[21688] pbx.c: == Spawn extension (default, 8777377167, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d847' [Aug 13 12:46:44] VERBOSE[21689] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:46:44] VERBOSE[21689] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d847 [Aug 13 12:46:44] VERBOSE[20665] pbx.c: == Spawn extension (default, 9523924764, 13) exited non-zero on 'SIP/hq-ast-006-user-0000d821' [Aug 13 12:46:44] VERBOSE[20905] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:46:44] VERBOSE[20905] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d821 [Aug 13 12:46:45] VERBOSE[4322] chan_agent.c: == Agent '1123' logged out [Aug 13 12:46:45] VERBOSE[4322] pbx.c: == Spawn extension (station, 1123, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d08a' [Aug 13 12:46:48] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:48] VERBOSE[22402] pbx.c: -- Executing [8553685362@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d875", "default,8553685362,1") in new stack [Aug 13 12:46:48] VERBOSE[22402] pbx.c: -- Goto (default,8553685362,1) [Aug 13 12:46:48] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:1] Answer("SIP/hq-ast-006-user-0000d875", "1000") [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:2] UserEvent("SIP/hq-ast-006-user-0000d875", "DID,Channel:SIP/hq-ast-006-user-0000d875,Exten:8553685362,CallerIDNum:7602004811,CallerIDName:7602004811") [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:3] Set("SIP/hq-ast-006-user-0000d875", "CDR(userfield)=0,8553685362") [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:4] Set("SIP/hq-ast-006-user-0000d875", "CDR(userfield)=0,8553685362,V05-20120813-INBOUND-GIFTANGO-1344880008.99836.wav,GIFTANGO") [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:5] Set("SIP/hq-ast-006-user-0000d875", "MONITOR_FILENAME=V05-20120813-INBOUND-GIFTANGO-1344880008.99836") [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:6] Set("SIP/hq-ast-006-user-0000d875", "DID=8553685362") [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:7] Macro("SIP/hq-ast-006-user-0000d875", "holiday-check-standard,GIFTANGO") [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d875", "Start") in new stack [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d875", "RETURN_VALUE=") in new stack [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d875", "") in new stack [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d875", "1?empty:full") in new stack [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d875", "ISHOLIDAY=NO") in new stack [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d875", "") in new stack [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:8] Gotoif("SIP/hq-ast-006-user-0000d875", "0?9:11") [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Goto (default,8553685362,11) [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d875", "8:00-19:00,sun-sat,*,*?default,8553685362,14") [Aug 13 12:46:49] VERBOSE[22402] pbx.c: -- Goto (default,8553685362,14) [Aug 13 12:46:49] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:14] Playback("SIP/hq-ast-006-user-0000d875", "/ceprompts/dialer/inbound/gifttango/gifttango-mandatory") [Aug 13 12:46:49] VERBOSE[22402] file.c: -- Playing '/ceprompts/dialer/inbound/gifttango/gifttango-mandatory.slin' (language 'en') [Aug 13 12:46:51] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:51] VERBOSE[22403] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d876", "default,8664298177,1") in new stack [Aug 13 12:46:51] VERBOSE[22403] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:46:51] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d876", "1000") [Aug 13 12:46:52] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d876", "DID=8664298177") [Aug 13 12:46:52] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d876", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:46:52] VERBOSE[22403] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '*' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end emulation of '*' queued on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '2' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end emulation of '2' queued on Agent/1011 [Aug 13 12:46:52] VERBOSE[21683] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d844 [Aug 13 12:46:52] VERBOSE[21683] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '8' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '8' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '8' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '7' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '7' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '7' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '7' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '7' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '7' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '8' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '8' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '8' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '4' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '4' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '4' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '2' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '2' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '2' on Agent/1011 [Aug 13 12:46:52] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:15] Macro("SIP/hq-ast-006-user-0000d875", "get-cpq-spygroup-queue,GIFTANGO") [Aug 13 12:46:52] VERBOSE[22402] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d875", "Start") in new stack [Aug 13 12:46:52] VERBOSE[22402] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d875", "SPYGROUP=10100095:10001469:293") in new stack [Aug 13 12:46:52] VERBOSE[22402] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d875", "10100095:10001469:293") in new stack [Aug 13 12:46:52] VERBOSE[22402] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d875", "") in new stack [Aug 13 12:46:52] VERBOSE[22402] pbx_realtime.c: -- Executing [8553685362@default:16] Queue("SIP/hq-ast-006-user-0000d875", "GIFTANGO,tT,,,7200") [Aug 13 12:46:52] VERBOSE[22402] res_musiconhold.c: -- Started music on hold, class '10001469-giftango', on SIP/hq-ast-006-user-0000d875 [Aug 13 12:46:52] VERBOSE[22402] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d670 [Aug 13 12:46:52] VERBOSE[22402] chan_agent.c: -- agent_call, call to agent '1667' call on 'SIP/hq-ast-v06-user-0000d670' [Aug 13 12:46:52] VERBOSE[22402] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '3' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '3' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '3' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '2' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '2' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '2' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end '1' received on Agent/1011, duration 0 ms [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end accepted without begin '1' on Agent/1011 [Aug 13 12:46:52] DTMF[21683] channel.c: DTMF end passthrough '1' on Agent/1011 [Aug 13 12:46:52] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:52] VERBOSE[22404] pbx.c: -- Executing [8777377167@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d877", "default,8777377167,1") in new stack [Aug 13 12:46:52] VERBOSE[22404] pbx.c: -- Goto (default,8777377167,1) [Aug 13 12:46:52] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:1] Answer("SIP/hq-ast-006-user-0000d877", "1000") [Aug 13 12:46:53] VERBOSE[22402] app_queue.c: -- Called Agent/1667 [Aug 13 12:46:53] VERBOSE[22402] app_queue.c: -- Agent/1667 answered SIP/hq-ast-006-user-0000d875 [Aug 13 12:46:53] VERBOSE[22402] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d875 [Aug 13 12:46:53] VERBOSE[22405] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d875 [Aug 13 12:46:53] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:2] UserEvent("SIP/hq-ast-006-user-0000d877", "DID,Channel:SIP/hq-ast-006-user-0000d877,Exten:8777377167,CallerIDNum:2539702908,CallerIDName:2539702908") [Aug 13 12:46:53] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:3] Set("SIP/hq-ast-006-user-0000d877", "CDR(userfield)=0,8777377167, V05-20120813-INBOUND-INCOSTCO-1344880012.99839.wav,INCOSTCO") [Aug 13 12:46:53] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:4] Set("SIP/hq-ast-006-user-0000d877", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880012.99839") [Aug 13 12:46:53] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:5] Set("SIP/hq-ast-006-user-0000d877", "DID=8777377167") [Aug 13 12:46:53] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:6] Macro("SIP/hq-ast-006-user-0000d877", "holiday-check-standard,INCOSTCO") [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d877", "Start") in new stack [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d877", "RETURN_VALUE=") in new stack [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d877", "") in new stack [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d877", "1?empty:full") in new stack [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d877", "ISHOLIDAY=NO") in new stack [Aug 13 12:46:53] VERBOSE[22404] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d877", "") in new stack [Aug 13 12:46:54] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:7] Gotoif("SIP/hq-ast-006-user-0000d877", "0?8:10") [Aug 13 12:46:54] VERBOSE[22404] pbx.c: -- Goto (default,8777377167,10) [Aug 13 12:46:54] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d877", "6:00-23:59,mon-fri,*,*?default,8777377167,14") [Aug 13 12:46:54] VERBOSE[22404] pbx.c: -- Goto (default,8777377167,14) [Aug 13 12:46:54] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:14] Macro("SIP/hq-ast-006-user-0000d877", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:46:54] VERBOSE[22404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d877", "Start") in new stack [Aug 13 12:46:54] VERBOSE[22404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d877", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:46:54] VERBOSE[22404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d877", "10039941:10001000:122") in new stack [Aug 13 12:46:54] VERBOSE[22404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d877", "") in new stack [Aug 13 12:46:54] VERBOSE[22404] pbx_realtime.c: -- Executing [8777377167@default:15] Queue("SIP/hq-ast-006-user-0000d877", "INCOSTCO,tT,,,1800") [Aug 13 12:46:54] VERBOSE[22404] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d877 [Aug 13 12:46:54] VERBOSE[22404] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d51b [Aug 13 12:46:54] VERBOSE[22404] chan_agent.c: -- agent_call, call to agent '2068' call on 'SIP/hq-ast-v06-user-0000d51b' [Aug 13 12:46:54] VERBOSE[22404] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:46:54] VERBOSE[22404] app_queue.c: -- Called Agent/2068 [Aug 13 12:46:54] VERBOSE[22404] app_queue.c: -- Agent/2068 answered SIP/hq-ast-006-user-0000d877 [Aug 13 12:46:54] VERBOSE[22404] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d877 [Aug 13 12:46:54] VERBOSE[22406] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d877 [Aug 13 12:46:54] DTMF[21683] channel.c: DTMF end '0' received on Agent/1011, duration 0 ms [Aug 13 12:46:54] DTMF[21683] channel.c: DTMF end accepted without begin '0' on Agent/1011 [Aug 13 12:46:54] DTMF[21683] channel.c: DTMF end passthrough '0' on Agent/1011 [Aug 13 12:46:54] VERBOSE[22407] pbx.c: -- Executing [8778423210@atxfer:1] Macro("Local/8778423210@atxfer-2fa6;2", "outbound-call-local-T1,TRANSFER,18778423210") in new stack [Aug 13 12:46:54] VERBOSE[22407] pbx.c: -- Executing [s@macro-outbound-call-local-T1:1] NoCDR("Local/8778423210@atxfer-2fa6;2", "") in new stack [Aug 13 12:46:54] VERBOSE[22407] pbx.c: -- Executing [s@macro-outbound-call-local-T1:2] Set("Local/8778423210@atxfer-2fa6;2", "CALLERID(num)=") in new stack [Aug 13 12:46:54] VERBOSE[22407] pbx.c: -- Executing [s@macro-outbound-call-local-T1:3] Dial("Local/8778423210@atxfer-2fa6;2", "SIP/hq-ast-003-trunk/18778423210,,tT") in new stack [Aug 13 12:46:54] VERBOSE[22407] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:46:54] VERBOSE[22407] app_dial.c: -- Called SIP/hq-ast-003-trunk/18778423210 [Aug 13 12:46:54] VERBOSE[22407] app_dial.c: -- SIP/hq-ast-003-trunk-0000d878 is making progress passing it to Local/8778423210@atxfer-2fa6;2 [Aug 13 12:46:56] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d876", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:46:56] VERBOSE[22403] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:46:57] VERBOSE[22407] app_dial.c: -- SIP/hq-ast-003-trunk-0000d878 answered Local/8778423210@atxfer-2fa6;2 [Aug 13 12:46:58] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d876", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:46:58] VERBOSE[22403] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:46:59] DTMF[22403] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d876 [Aug 13 12:46:59] DTMF[22403] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d876 [Aug 13 12:46:59] DTMF[22403] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d876, duration 120 ms [Aug 13 12:46:59] DTMF[22403] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d876 [Aug 13 12:46:59] VERBOSE[22403] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d876", "ivrcontext1-pn,86642981771,1") [Aug 13 12:46:59] VERBOSE[22403] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:46:59] VERBOSE[22403] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d876", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:46:59] VERBOSE[22403] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:47:00] WARNING[21901] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:00] VERBOSE[21901] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d543' [Aug 13 12:47:00] VERBOSE[21901] pbx.c: == Spawn extension (default, 8886424912, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d84d' [Aug 13 12:47:00] VERBOSE[21902] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:47:00] VERBOSE[21902] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d84d [Aug 13 12:47:05] VERBOSE[21683] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d844 [Aug 13 12:47:05] VERBOSE[21683] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:47:05] WARNING[21683] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:05] VERBOSE[21683] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d432' [Aug 13 12:47:05] VERBOSE[21683] pbx.c: == Spawn extension (default, 8006375792, 18) exited non-zero on 'Transfered/SIP/hq-ast-006-user-0000d844' [Aug 13 12:47:05] VERBOSE[21900] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:47:06] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:06] VERBOSE[22638] pbx.c: -- Executing [8772298193@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d879", "default,8772298193,1") in new stack [Aug 13 12:47:06] VERBOSE[22638] pbx.c: -- Goto (default,8772298193,1) [Aug 13 12:47:06] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:1] Answer("SIP/hq-ast-006-user-0000d879", "1000") [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:2] UserEvent("SIP/hq-ast-006-user-0000d879", "DID,Channel:SIP/hq-ast-006-user-0000d879,Exten:8772298193,CallerIDNum:4252267784,CallerIDName:4252267784") [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:3] Set("SIP/hq-ast-006-user-0000d879", "CDR(userfield)=0,8772298193, V05-20120813-INBOUND-INCOSTCO-1344880026.99845.wav,INCOSTCO") [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:4] Set("SIP/hq-ast-006-user-0000d879", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880026.99845") [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:5] Set("SIP/hq-ast-006-user-0000d879", "DID=8772298193") [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:6] Macro("SIP/hq-ast-006-user-0000d879", "holiday-check-standard,INCOSTCO") [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d879", "Start") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d879", "RETURN_VALUE=") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d879", "") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d879", "1?empty:full") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d879", "ISHOLIDAY=NO") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d879", "") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:7] Gotoif("SIP/hq-ast-006-user-0000d879", "0?8:10") [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Goto (default,8772298193,10) [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d879", "6:00-23:59,mon-fri,*,*?default,8772298193,14") [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Goto (default,8772298193,14) [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:14] Macro("SIP/hq-ast-006-user-0000d879", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d879", "Start") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d879", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d879", "10039941:10001000:122") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d879", "") in new stack [Aug 13 12:47:07] VERBOSE[22638] pbx_realtime.c: -- Executing [8772298193@default:15] Queue("SIP/hq-ast-006-user-0000d879", "INCOSTCO,tT,,,1800") [Aug 13 12:47:07] VERBOSE[22638] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d879 [Aug 13 12:47:07] VERBOSE[22638] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d543 [Aug 13 12:47:07] VERBOSE[22638] chan_agent.c: -- agent_call, call to agent '2304' call on 'SIP/hq-ast-v06-user-0000d543' [Aug 13 12:47:07] VERBOSE[22638] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:47:07] VERBOSE[22638] app_queue.c: -- Called Agent/2304 [Aug 13 12:47:07] VERBOSE[22638] app_queue.c: -- Agent/2304 answered SIP/hq-ast-006-user-0000d879 [Aug 13 12:47:07] VERBOSE[22638] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d879 [Aug 13 12:47:07] VERBOSE[22639] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d879 [Aug 13 12:47:10] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:10] VERBOSE[22640] pbx.c: -- Executing [7330@station:1] Set("SIP/hq-ast-v06-user-0000d87a", "AGENTSTAT=1") in new stack [Aug 13 12:47:10] VERBOSE[22640] pbx.c: -- Executing [7330@station:2] NoOp("SIP/hq-ast-v06-user-0000d87a", "7330") in new stack [Aug 13 12:47:10] VERBOSE[22640] pbx.c: -- Executing [7330@station:3] GotoIf("SIP/hq-ast-v06-user-0000d87a", "1?good:bad") in new stack [Aug 13 12:47:10] VERBOSE[22640] pbx.c: -- Goto (station,7330,4) [Aug 13 12:47:10] VERBOSE[22640] pbx.c: -- Executing [7330@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d87a", "7330") in new stack [Aug 13 12:47:10] VERBOSE[22640] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:47:11] VERBOSE[22403] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d876", "THEQUEUE=REFLINE") [Aug 13 12:47:11] VERBOSE[22403] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d876", "default,8664298177,11") [Aug 13 12:47:11] VERBOSE[22403] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:47:11] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d876", "DID,Channel:SIP/hq-ast-006-user-0000d876,Exten:8664298177,CallerIDNum:8887828443,CallerIDName:8887828443") [Aug 13 12:47:11] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d876", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880011.99837.wav,REFLINE") [Aug 13 12:47:11] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d876", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880011.99837") [Aug 13 12:47:11] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d876", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:47:11] VERBOSE[22403] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d87a, duration 120 ms [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d87a, duration 60 ms [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d87a, duration 79 ms [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d87a, duration 60 ms [Aug 13 12:47:12] DTMF[22640] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:13] DTMF[22640] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:13] DTMF[22640] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:13] DTMF[22640] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d87a, duration 100 ms [Aug 13 12:47:13] DTMF[22640] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:13] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d876", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:47:13] VERBOSE[22403] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d876", "Start") in new stack [Aug 13 12:47:13] VERBOSE[22403] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d876", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:47:13] VERBOSE[22403] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d876", "10039935:10001005:111") in new stack [Aug 13 12:47:13] VERBOSE[22403] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d876", "") in new stack [Aug 13 12:47:13] VERBOSE[22403] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d876", "REFLINE,tT,,,360") [Aug 13 12:47:14] VERBOSE[22403] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d876 [Aug 13 12:47:14] DTMF[22640] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:14] DTMF[22640] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:14] DTMF[22640] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d87a, duration 120 ms [Aug 13 12:47:14] DTMF[22640] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:47:14] VERBOSE[22640] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:47:16] WARNING[22640] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:16] VERBOSE[22640] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d87a' [Aug 13 12:47:16] VERBOSE[22640] chan_agent.c: == Agent '7330' logged in (format ulaw/slin) [Aug 13 12:47:16] WARNING[20654] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:16] VERBOSE[20654] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7e6' [Aug 13 12:47:16] VERBOSE[20654] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d81d' [Aug 13 12:47:16] VERBOSE[20883] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:47:16] VERBOSE[20883] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d81d [Aug 13 12:47:16] VERBOSE[21492] app_macro.c: == Spawn extension (macro-outbound-call-local-T1, s, 3) exited non-zero on 'Local/8662789633@atxfer-e06b;2' in macro 'outbound-call-local-T1' [Aug 13 12:47:16] VERBOSE[21492] pbx.c: == Spawn extension (atxfer, 8662789633, 1) exited non-zero on 'Local/8662789633@atxfer-e06b;2' [Aug 13 12:47:16] VERBOSE[20907] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:47:17] VERBOSE[20907] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d823 [Aug 13 12:47:17] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:17] VERBOSE[22641] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d87b", "default,8006375792,1") in new stack [Aug 13 12:47:17] VERBOSE[22641] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:47:17] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d87b", "1000") [Aug 13 12:47:18] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d87b", "DID=8006375792") [Aug 13 12:47:18] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d87b", "holiday-check-standard,NOTIFICATION") [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d87b", "Start") in new stack [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d87b", "RETURN_VALUE=") in new stack [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d87b", "") in new stack [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d87b", "1?empty:full") in new stack [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d87b", "ISHOLIDAY=NO") in new stack [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d87b", "") in new stack [Aug 13 12:47:18] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d87b", "0?5:7") [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:47:18] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d87b", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:47:18] VERBOSE[22641] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:47:18] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d87b", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:47:18] VERBOSE[22641] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:47:18] WARNING[21998] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:18] VERBOSE[21998] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cf32' [Aug 13 12:47:18] VERBOSE[21998] pbx.c: == Spawn extension (ivrcontext1-pn, 86626171031, 6) exited non-zero on 'SIP/hq-ast-006-user-0000d854' [Aug 13 12:47:18] VERBOSE[22128] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:47:18] VERBOSE[22128] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d854 [Aug 13 12:47:22] VERBOSE[22407] app_macro.c: == Spawn extension (macro-outbound-call-local-T1, s, 3) exited non-zero on 'Local/8778423210@atxfer-2fa6;2' in macro 'outbound-call-local-T1' [Aug 13 12:47:22] VERBOSE[22407] pbx.c: == Spawn extension (atxfer, 8778423210, 1) exited non-zero on 'Local/8778423210@atxfer-2fa6;2' [Aug 13 12:47:22] VERBOSE[21900] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d844 [Aug 13 12:47:25] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:25] VERBOSE[22642] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d87c", "default,8006375792,1") in new stack [Aug 13 12:47:25] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:47:25] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d87c", "1000") [Aug 13 12:47:26] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d87c", "DID=8006375792") [Aug 13 12:47:26] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d87c", "holiday-check-standard,NOTIFICATION") [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d87c", "Start") in new stack [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d87c", "RETURN_VALUE=") in new stack [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d87c", "") in new stack [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d87c", "1?empty:full") in new stack [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d87c", "ISHOLIDAY=NO") in new stack [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d87c", "") in new stack [Aug 13 12:47:26] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d87c", "0?5:7") [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:47:26] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d87c", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:47:26] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:47:26] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d87c", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:47:26] VERBOSE[22642] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:47:29] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:29] VERBOSE[22645] pbx.c: -- Executing [8887045290@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d87d", "default,8887045290,1") in new stack [Aug 13 12:47:29] VERBOSE[22645] pbx.c: -- Goto (default,8887045290,1) [Aug 13 12:47:29] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:1] Answer("SIP/hq-ast-006-user-0000d87d", "1000") [Aug 13 12:47:29] WARNING[21685] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:29] VERBOSE[21685] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d5f5' [Aug 13 12:47:29] VERBOSE[21685] pbx.c: == Spawn extension (default, 8777377167, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d845' [Aug 13 12:47:29] VERBOSE[21686] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:47:29] VERBOSE[21686] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d845 [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:2] UserEvent("SIP/hq-ast-006-user-0000d87d", "DID,Channel:SIP/hq-ast-006-user-0000d87d,Exten:8887045290,CallerIDNum:9783565728,CallerIDName:9783565728") [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:3] Set("SIP/hq-ast-006-user-0000d87d", "CDR(userfield)=0,8887045290, V05-20120813-INBOUND-POLCSRES-1344880049.99850.wav,POLCSRES") [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:4] Set("SIP/hq-ast-006-user-0000d87d", "MONITOR_FILENAME=V05-20120813-INBOUND-POLCSRES-1344880049.99850") [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:5] Set("SIP/hq-ast-006-user-0000d87d", "DID=8887045290") [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:6] Macro("SIP/hq-ast-006-user-0000d87d", "holiday-check-standard,POLCSRES") [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d87d", "Start") in new stack [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d87d", "RETURN_VALUE=") in new stack [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d87d", "") in new stack [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d87d", "1?empty:full") in new stack [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d87d", "ISHOLIDAY=NO") in new stack [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d87d", "") in new stack [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:7] Gotoif("SIP/hq-ast-006-user-0000d87d", "0?8:10") [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Goto (default,8887045290,10) [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d87d", "7:00-17:00,mon-fri,*,*?default,8887045290,13") [Aug 13 12:47:30] VERBOSE[22645] pbx.c: -- Goto (default,8887045290,13) [Aug 13 12:47:30] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:13] Playback("SIP/hq-ast-006-user-0000d87d", "/ceprompts/dialer/inbound/polaris/polaris-polmktg-polcsres-mandatory") [Aug 13 12:47:30] VERBOSE[22645] file.c: -- Playing '/ceprompts/dialer/inbound/polaris/polaris-polmktg-polcsres-mandatory.slin' (language 'en') [Aug 13 12:47:32] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:32] VERBOSE[22646] pbx.c: -- Executing [1123@station:1] Set("SIP/hq-ast-v06-user-0000d87e", "AGENTSTAT=1") in new stack [Aug 13 12:47:32] VERBOSE[22646] pbx.c: -- Executing [1123@station:2] NoOp("SIP/hq-ast-v06-user-0000d87e", "1123") in new stack [Aug 13 12:47:32] VERBOSE[22646] pbx.c: -- Executing [1123@station:3] GotoIf("SIP/hq-ast-v06-user-0000d87e", "1?good:bad") in new stack [Aug 13 12:47:32] VERBOSE[22646] pbx.c: -- Goto (station,1123,4) [Aug 13 12:47:32] VERBOSE[22646] pbx.c: -- Executing [1123@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d87e", "1123") in new stack [Aug 13 12:47:33] VERBOSE[22646] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d87e, duration 100 ms [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin '0' received on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin ignored '0' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end '0' received on SIP/hq-ast-v06-user-0000d87e, duration 100 ms [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end passthrough '0' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d87e, duration 64 ms [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d87e, duration 60 ms [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:33] DTMF[22646] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:34] DTMF[22646] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d87e, duration 64 ms [Aug 13 12:47:34] DTMF[22646] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:34] DTMF[22646] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:34] DTMF[22646] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:34] DTMF[22646] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d87e, duration 79 ms [Aug 13 12:47:34] DTMF[22646] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:47:34] VERBOSE[22646] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:47:36] WARNING[22646] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:47:36] VERBOSE[22646] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d87e' [Aug 13 12:47:36] VERBOSE[22646] chan_agent.c: == Agent '1123' logged in (format ulaw/slin) [Aug 13 12:47:38] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:38] VERBOSE[22647] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d87f", "default,8777892247,1") in new stack [Aug 13 12:47:38] VERBOSE[22647] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:47:38] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d87f", "1000") [Aug 13 12:47:38] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:14] Macro("SIP/hq-ast-006-user-0000d87d", "get-cpq-spygroup-queue,POLCSRES") [Aug 13 12:47:38] VERBOSE[22645] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d87d", "Start") in new stack [Aug 13 12:47:38] VERBOSE[22645] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d87d", "SPYGROUP=10039961:10000951:182") in new stack [Aug 13 12:47:38] VERBOSE[22645] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d87d", "10039961:10000951:182") in new stack [Aug 13 12:47:38] VERBOSE[22645] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d87d", "") in new stack [Aug 13 12:47:38] VERBOSE[22645] pbx_realtime.c: -- Executing [8887045290@default:15] Queue("SIP/hq-ast-006-user-0000d87d", "POLCSRES,tT,,,3600") [Aug 13 12:47:38] VERBOSE[22645] res_musiconhold.c: -- Started music on hold, class '10000951-polcsres', on SIP/hq-ast-006-user-0000d87d [Aug 13 12:47:38] VERBOSE[22645] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d5c6 [Aug 13 12:47:38] VERBOSE[22645] chan_agent.c: -- agent_call, call to agent '2209' call on 'SIP/hq-ast-v06-user-0000d5c6' [Aug 13 12:47:38] VERBOSE[22645] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:47:39] VERBOSE[22645] app_queue.c: -- Called Agent/2209 [Aug 13 12:47:39] VERBOSE[22645] app_queue.c: -- Agent/2209 answered SIP/hq-ast-006-user-0000d87d [Aug 13 12:47:39] VERBOSE[22645] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d87d [Aug 13 12:47:39] VERBOSE[22648] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d87d [Aug 13 12:47:39] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d87f", "DID=8777892247") [Aug 13 12:47:39] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d87f", "CDR(userfield)=0,8777892247") [Aug 13 12:47:39] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d87f", "holiday-check-standard,BAGENGLISH") [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d87f", "Start") in new stack [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d87f", "RETURN_VALUE=") in new stack [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d87f", "") in new stack [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d87f", "1?empty:full") in new stack [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d87f", "ISHOLIDAY=NO") in new stack [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d87f", "") in new stack [Aug 13 12:47:39] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d87f", "0?6:8") [Aug 13 12:47:39] VERBOSE[22647] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:47:39] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d87f", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:47:39] VERBOSE[22647] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:47:43] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:43] VERBOSE[22649] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d880", "default,8664298177,1") in new stack [Aug 13 12:47:43] VERBOSE[22649] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:47:43] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d880", "1000") [Aug 13 12:47:44] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d880", "DID=8664298177") [Aug 13 12:47:44] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d880", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:47:44] VERBOSE[22649] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:47:46] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:46] VERBOSE[22650] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d881", "default,8664298177,1") in new stack [Aug 13 12:47:46] VERBOSE[22650] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:47:46] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d881", "1000") [Aug 13 12:47:47] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d881", "DID=8664298177") [Aug 13 12:47:47] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:47:47] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:47:49] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d880", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:47:49] VERBOSE[22649] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:47:49] DTMF[22647] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d87f [Aug 13 12:47:49] DTMF[22647] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d87f [Aug 13 12:47:49] DTMF[22647] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d87f, duration 320 ms [Aug 13 12:47:49] DTMF[22647] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d87f [Aug 13 12:47:49] VERBOSE[22647] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d87f", "ivrcontext1-pn,87778922471,1") [Aug 13 12:47:49] VERBOSE[22647] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:47:50] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d87f", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:47:50] VERBOSE[22647] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:47:50] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d880", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:47:50] VERBOSE[22649] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:47:52] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:47:52] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:47:53] DTMF[22649] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d880 [Aug 13 12:47:53] DTMF[22649] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d880 [Aug 13 12:47:53] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:6] Background("SIP/hq-ast-006-user-0000d880", "/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010,,,ivrcontext1") [Aug 13 12:47:53] VERBOSE[22649] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010.slin' (language 'en') [Aug 13 12:47:53] DTMF[22649] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d880, duration 160 ms [Aug 13 12:47:53] DTMF[22649] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d880 [Aug 13 12:47:53] VERBOSE[22649] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d880", "ivrcontext1-pn,86642981771,1") [Aug 13 12:47:53] VERBOSE[22649] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:47:53] VERBOSE[22649] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d880", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:47:53] VERBOSE[22649] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:47:54] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:47:54] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:47:55] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:47:55] VERBOSE[22651] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d882", "default,8777892247,1") in new stack [Aug 13 12:47:55] VERBOSE[22651] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:47:55] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d882", "1000") [Aug 13 12:47:56] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d882", "DID=8777892247") [Aug 13 12:47:56] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d882", "CDR(userfield)=0,8777892247") [Aug 13 12:47:56] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d882", "holiday-check-standard,BAGENGLISH") [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d882", "Start") in new stack [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d882", "RETURN_VALUE=") in new stack [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d882", "") in new stack [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d882", "1?empty:full") in new stack [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d882", "ISHOLIDAY=NO") in new stack [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d882", "") in new stack [Aug 13 12:47:56] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d882", "0?6:8") [Aug 13 12:47:56] VERBOSE[22651] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:47:56] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d882", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:47:56] VERBOSE[22651] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:47:56] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d87b", "default,8006375792,10") [Aug 13 12:47:56] VERBOSE[22641] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:47:56] VERBOSE[22641] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d87b", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:47:56] VERBOSE[22641] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:47:56] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:6] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010,,,ivrcontext1") [Aug 13 12:47:56] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010.slin' (language 'en') [Aug 13 12:47:57] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d87f", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:47:57] VERBOSE[22647] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:47:58] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:7] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010,,,ivrcontext1") [Aug 13 12:47:58] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010.slin' (language 'en') [Aug 13 12:48:00] WARNING[21911] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:00] VERBOSE[21911] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d07e' [Aug 13 12:48:00] VERBOSE[21911] pbx.c: == Spawn extension (default, 8664528546, 17) exited non-zero on 'SIP/hq-ast-006-user-0000d851' [Aug 13 12:48:00] VERBOSE[21914] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:48:00] VERBOSE[21914] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d851 [Aug 13 12:48:01] VERBOSE[22403] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d07e [Aug 13 12:48:01] VERBOSE[22403] chan_agent.c: -- agent_call, call to agent '2166' call on 'SIP/hq-ast-v06-user-0000d07e' [Aug 13 12:48:01] VERBOSE[22403] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:02] VERBOSE[22403] app_queue.c: -- Called Agent/2166 [Aug 13 12:48:02] VERBOSE[22403] app_queue.c: -- Agent/2166 answered SIP/hq-ast-006-user-0000d876 [Aug 13 12:48:02] VERBOSE[22403] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d876 [Aug 13 12:48:02] VERBOSE[22759] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d876 [Aug 13 12:48:02] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d87f", "ivrcontext2-pn,87778922472,1") [Aug 13 12:48:02] VERBOSE[22647] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:48:02] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d87f", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:48:02] VERBOSE[22647] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:48:02] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d87f", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:48:02] VERBOSE[22647] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:48:02] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:8] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext1") [Aug 13 12:48:02] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:48:03] DTMF[22651] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:03] DTMF[22651] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:03] DTMF[22651] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d882, duration 80 ms [Aug 13 12:48:03] DTMF[22651] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:03] VERBOSE[22651] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d882", "ivrcontext1-pn,87778922471,1") [Aug 13 12:48:03] VERBOSE[22651] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:48:03] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d882", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:48:03] VERBOSE[22651] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:48:04] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d87c", "default,8006375792,10") [Aug 13 12:48:04] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:48:04] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d87c", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:48:04] VERBOSE[22642] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:48:04] WARNING[22132] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:04] VERBOSE[22132] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7e4' [Aug 13 12:48:04] VERBOSE[22132] pbx.c: == Spawn extension (default, 8772931785, 9) exited non-zero on 'SIP/hq-ast-006-user-0000d85b' [Aug 13 12:48:04] VERBOSE[22139] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:48:04] VERBOSE[22139] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d85b [Aug 13 12:48:05] VERBOSE[22649] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d880", "THEQUEUE=REFLINE") [Aug 13 12:48:05] VERBOSE[22649] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d880", "default,8664298177,11") [Aug 13 12:48:05] VERBOSE[22649] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:48:05] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d880", "DID,Channel:SIP/hq-ast-006-user-0000d880,Exten:8664298177,CallerIDNum:2065985150,CallerIDName:2065985150") [Aug 13 12:48:05] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d880", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880063.99854.wav,REFLINE") [Aug 13 12:48:05] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d880", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880063.99854") [Aug 13 12:48:05] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d880", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:48:05] VERBOSE[22649] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '*' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end emulation of '*' queued on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '2' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end emulation of '2' queued on Agent/1664 [Aug 13 12:48:06] VERBOSE[20439] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d810 [Aug 13 12:48:06] VERBOSE[20439] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '8' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '8' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '8' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '7' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '7' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '7' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '3' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '3' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '3' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '9' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '9' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '9' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '5' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '5' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '5' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '8' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '8' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '2' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '2' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '2' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end '0' received on Agent/1664, duration 0 ms [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end accepted without begin '0' on Agent/1664 [Aug 13 12:48:06] DTMF[20439] channel.c: DTMF end passthrough '0' on Agent/1664 [Aug 13 12:48:06] VERBOSE[22882] pbx.c: -- Executing [8887395820@atxfer:1] Dial("Local/8887395820@atxfer-529e;2", "SIP/hq-ast-003-trunk/18887395820,,hHtT") in new stack [Aug 13 12:48:06] VERBOSE[22882] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:06] VERBOSE[22882] app_dial.c: -- Called SIP/hq-ast-003-trunk/18887395820 [Aug 13 12:48:06] VERBOSE[22882] app_dial.c: -- SIP/hq-ast-003-trunk-0000d883 is making progress passing it to Local/8887395820@atxfer-529e;2 [Aug 13 12:48:07] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:07] VERBOSE[22883] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d884", "default,8777892247,1") in new stack [Aug 13 12:48:07] VERBOSE[22883] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:48:07] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d884", "1000") [Aug 13 12:48:07] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:9] Goto("SIP/hq-ast-006-user-0000d881", "default,8664298177,3") [Aug 13 12:48:07] VERBOSE[22650] pbx.c: -- Goto (default,8664298177,3) [Aug 13 12:48:07] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d880", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:48:07] VERBOSE[22649] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d880", "Start") in new stack [Aug 13 12:48:07] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:48:07] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:48:07] VERBOSE[22649] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d880", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:48:07] VERBOSE[22649] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d880", "10039935:10001005:111") in new stack [Aug 13 12:48:07] VERBOSE[22649] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d880", "") in new stack [Aug 13 12:48:07] VERBOSE[22649] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d880", "REFLINE,tT,,,360") [Aug 13 12:48:07] VERBOSE[22649] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d880 [Aug 13 12:48:08] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d884", "DID=8777892247") [Aug 13 12:48:08] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d884", "CDR(userfield)=0,8777892247") [Aug 13 12:48:08] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d884", "holiday-check-standard,BAGENGLISH") [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d884", "Start") in new stack [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d884", "RETURN_VALUE=") in new stack [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d884", "") in new stack [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d884", "1?empty:full") in new stack [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d884", "ISHOLIDAY=NO") in new stack [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d884", "") in new stack [Aug 13 12:48:08] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d884", "0?6:8") [Aug 13 12:48:08] VERBOSE[22883] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:48:08] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d884", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:48:08] VERBOSE[22883] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:48:11] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d882", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:48:11] VERBOSE[22651] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:48:11] VERBOSE[22882] app_dial.c: -- SIP/hq-ast-003-trunk-0000d883 answered Local/8887395820@atxfer-529e;2 [Aug 13 12:48:12] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:48:12] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:48:14] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:48:14] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:48:14] DTMF[22650] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d881 [Aug 13 12:48:14] DTMF[22650] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d881 [Aug 13 12:48:14] DTMF[22650] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d881, duration 180 ms [Aug 13 12:48:14] DTMF[22650] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d881 [Aug 13 12:48:14] VERBOSE[22650] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d881", "ivrcontext1-pn,86642981771,1") [Aug 13 12:48:14] VERBOSE[22650] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:48:14] VERBOSE[22650] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:48:14] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:48:16] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d882", "ivrcontext2-pn,87778922472,1") [Aug 13 12:48:16] VERBOSE[22651] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:48:16] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d882", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:48:16] VERBOSE[22651] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:48:16] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d882", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:48:16] VERBOSE[22651] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:48:16] VERBOSE[22641] pbx.c: == Spawn extension (default, 8006375792, 10) exited non-zero on 'SIP/hq-ast-006-user-0000d87b' [Aug 13 12:48:17] DTMF[22883] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:17] DTMF[22883] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:18] DTMF[22883] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d884, duration 160 ms [Aug 13 12:48:18] DTMF[22883] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:18] VERBOSE[22883] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d884", "ivrcontext1-pn,87778922471,1") [Aug 13 12:48:18] VERBOSE[22883] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:48:18] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d884", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:48:18] VERBOSE[22883] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d87f", "THEQUEUE=BAGENGLISH") [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d87f", "default,8777892247,11") [Aug 13 12:48:18] VERBOSE[22647] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d87f", "DID,Channel:SIP/hq-ast-006-user-0000d87f,Exten:8777892247,CallerIDNum:4125264414,CallerIDName:4125264414") [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d87f", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880058.99852.wav,BAGENGLISH") [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d87f", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880058.99852") [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d87f", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:48:18] VERBOSE[22647] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d87f", "Start") in new stack [Aug 13 12:48:18] VERBOSE[22647] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d87f", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:48:18] VERBOSE[22647] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d87f", "10039946:10000416:164") in new stack [Aug 13 12:48:18] VERBOSE[22647] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d87f", "") in new stack [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d87f", "V05-20120813-INBOUND-BAGENGLISH-1344880058.99852.wav49") [Aug 13 12:48:18] VERBOSE[22884] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d87f [Aug 13 12:48:18] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d87f", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:48:18] VERBOSE[22647] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:48:21] WARNING[21309] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:21] VERBOSE[21309] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d37b' [Aug 13 12:48:21] VERBOSE[21309] pbx.c: == Spawn extension (default, 8886424912, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d834' [Aug 13 12:48:21] VERBOSE[21311] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:48:21] VERBOSE[21311] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d834 [Aug 13 12:48:22] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d87f", "QUEUE_MIN_PENALTY=0") [Aug 13 12:48:22] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d87f", "QUEUE_MAX_PENALTY=1") [Aug 13 12:48:22] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d87f", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:48:22] VERBOSE[22647] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:48:22] VERBOSE[22647] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d87f", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:48:22] VERBOSE[22647] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d87f [Aug 13 12:48:22] VERBOSE[22647] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7e6 [Aug 13 12:48:22] VERBOSE[22647] chan_agent.c: -- agent_call, call to agent '2140' call on 'SIP/hq-ast-v06-user-0000d7e6' [Aug 13 12:48:22] VERBOSE[22647] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:22] VERBOSE[22647] app_queue.c: -- Called Agent/2140 [Aug 13 12:48:22] VERBOSE[22647] app_queue.c: -- Agent/2140 answered SIP/hq-ast-006-user-0000d87f [Aug 13 12:48:22] VERBOSE[22647] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d87f [Aug 13 12:48:25] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d884", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:48:25] VERBOSE[22883] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:48:26] VERBOSE[22650] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d881", "THEQUEUE=REFLINE") [Aug 13 12:48:26] VERBOSE[22650] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d881", "default,8664298177,11") [Aug 13 12:48:26] VERBOSE[22650] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:48:26] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d881", "DID,Channel:SIP/hq-ast-006-user-0000d881,Exten:8664298177,CallerIDNum:8139032000,CallerIDName:8139032000") [Aug 13 12:48:26] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d881", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880066.99855.wav,REFLINE") [Aug 13 12:48:26] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d881", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880066.99855") [Aug 13 12:48:26] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d881", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:48:26] VERBOSE[22650] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:48:26] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:26] VERBOSE[22885] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d885", "default,8777892247,1") in new stack [Aug 13 12:48:26] VERBOSE[22885] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:48:26] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d885", "1000") [Aug 13 12:48:27] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d885", "DID=8777892247") [Aug 13 12:48:27] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d885", "CDR(userfield)=0,8777892247") [Aug 13 12:48:27] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d885", "holiday-check-standard,BAGENGLISH") [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d885", "Start") in new stack [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d885", "RETURN_VALUE=") in new stack [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d885", "") in new stack [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d885", "1?empty:full") in new stack [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d885", "ISHOLIDAY=NO") in new stack [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d885", "") in new stack [Aug 13 12:48:27] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d885", "0?6:8") [Aug 13 12:48:27] VERBOSE[22885] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:48:27] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d885", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:48:27] VERBOSE[22885] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:48:29] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d881", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:48:29] VERBOSE[22650] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d881", "Start") in new stack [Aug 13 12:48:29] VERBOSE[22650] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d881", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:48:29] VERBOSE[22650] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d881", "10039935:10001005:111") in new stack [Aug 13 12:48:29] VERBOSE[22650] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d881", "") in new stack [Aug 13 12:48:29] VERBOSE[22650] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d881", "REFLINE,tT,,,360") [Aug 13 12:48:29] VERBOSE[22650] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d881 [Aug 13 12:48:30] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d884", "ivrcontext2-pn,87778922472,1") [Aug 13 12:48:30] VERBOSE[22883] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:48:30] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d884", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:48:30] VERBOSE[22883] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:48:30] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d884", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:48:30] VERBOSE[22883] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d882", "THEQUEUE=BAGENGLISH") [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d882", "default,8777892247,11") [Aug 13 12:48:32] VERBOSE[22651] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d882", "DID,Channel:SIP/hq-ast-006-user-0000d882,Exten:8777892247,CallerIDNum:4408842565,CallerIDName:4408842565") [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d882", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880075.99856.wav,BAGENGLISH") [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d882", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880075.99856") [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d882", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:48:32] VERBOSE[22651] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d882", "Start") in new stack [Aug 13 12:48:32] VERBOSE[22651] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d882", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:48:32] VERBOSE[22651] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d882", "10039946:10000416:164") in new stack [Aug 13 12:48:32] VERBOSE[22651] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d882", "") in new stack [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d882", "V05-20120813-INBOUND-BAGENGLISH-1344880075.99856.wav49") [Aug 13 12:48:32] VERBOSE[22886] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:32] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d882", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:48:32] VERBOSE[22651] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:48:35] DTMF[22885] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d885 [Aug 13 12:48:35] DTMF[22885] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d885 [Aug 13 12:48:35] DTMF[22885] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d885, duration 220 ms [Aug 13 12:48:35] DTMF[22885] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d885 [Aug 13 12:48:35] VERBOSE[22885] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d885", "ivrcontext1-pn,87778922471,1") [Aug 13 12:48:35] VERBOSE[22885] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:48:35] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d885", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:48:35] VERBOSE[22885] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:48:36] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d882", "QUEUE_MIN_PENALTY=0") [Aug 13 12:48:36] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d882", "QUEUE_MAX_PENALTY=1") [Aug 13 12:48:36] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d882", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:48:36] VERBOSE[22651] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:48:36] VERBOSE[22651] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d882", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:48:36] VERBOSE[22651] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:36] VERBOSE[22651] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d87a [Aug 13 12:48:36] VERBOSE[22651] chan_agent.c: -- agent_call, call to agent '7330' call on 'SIP/hq-ast-v06-user-0000d87a' [Aug 13 12:48:36] VERBOSE[22651] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:36] VERBOSE[22651] app_queue.c: -- Called Agent/7330 [Aug 13 12:48:36] VERBOSE[22651] app_queue.c: -- Agent/7330 answered SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:36] VERBOSE[22651] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d882 [Aug 13 12:48:36] VERBOSE[16673] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:48:37] VERBOSE[16673] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d784 [Aug 13 12:48:41] WARNING[21897] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:41] VERBOSE[21897] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7c9' [Aug 13 12:48:41] VERBOSE[21897] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d84a' [Aug 13 12:48:41] VERBOSE[22003] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:48:41] VERBOSE[22003] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d84a [Aug 13 12:48:41] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:41] VERBOSE[22887] pbx.c: -- Executing [8777773150@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d886", "default,8777773150,1") in new stack [Aug 13 12:48:41] VERBOSE[22887] pbx.c: -- Goto (default,8777773150,1) [Aug 13 12:48:41] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:1] Answer("SIP/hq-ast-006-user-0000d886", "1000") [Aug 13 12:48:41] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d87c", "default,8006375792,10") [Aug 13 12:48:41] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:48:41] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d87c", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:48:41] VERBOSE[22642] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:2] UserEvent("SIP/hq-ast-006-user-0000d886", "DID,Channel:SIP/hq-ast-006-user-0000d886,Exten:8777773150,CallerIDNum:2523660969,CallerIDName:2523660969") [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:3] Set("SIP/hq-ast-006-user-0000d886", "CDR(userfield)=0,8777773150") [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:4] Set("SIP/hq-ast-006-user-0000d886", "DID=8777773150") [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:5] Macro("SIP/hq-ast-006-user-0000d886", "holiday-check-standard,RBENGLISH") [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d886", "Start") in new stack [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d886", "RETURN_VALUE=") in new stack [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d886", "") in new stack [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d886", "1?empty:full") in new stack [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d886", "ISHOLIDAY=NO") in new stack [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d886", "") in new stack [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:6] Gotoif("SIP/hq-ast-006-user-0000d886", "0?7:9") [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Goto (default,8777773150,9) [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:9] Gotoiftime("SIP/hq-ast-006-user-0000d886", "7:00-22:00,mon-thu,*,*?default,8777773150,14") [Aug 13 12:48:42] VERBOSE[22887] pbx.c: -- Goto (default,8777773150,14) [Aug 13 12:48:42] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:14] Background("SIP/hq-ast-006-user-0000d886", "/ceprompts/dialer/inbound/redbrick/english-redbrick-mandatory,,,ivrcontext1") [Aug 13 12:48:42] VERBOSE[22887] file.c: -- Playing '/ceprompts/dialer/inbound/redbrick/english-redbrick-mandatory.slin' (language 'en') [Aug 13 12:48:42] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d885", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:48:42] VERBOSE[22885] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:48:45] WARNING[21679] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:45] VERBOSE[21679] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d696' [Aug 13 12:48:45] VERBOSE[21679] pbx.c: == Spawn extension (default, 8886424912, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d841' [Aug 13 12:48:45] VERBOSE[21681] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:48:45] VERBOSE[21681] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d841 [Aug 13 12:48:45] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:45] VERBOSE[22890] pbx.c: -- Executing [8882702611@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d887", "default,8882702611,1") in new stack [Aug 13 12:48:45] VERBOSE[22890] pbx.c: -- Goto (default,8882702611,1) [Aug 13 12:48:45] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:1] Answer("SIP/hq-ast-006-user-0000d887", "1000") [Aug 13 12:48:45] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:45] VERBOSE[22891] pbx.c: -- Executing [8777443210@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d888", "default,8777443210,1") in new stack [Aug 13 12:48:45] VERBOSE[22891] pbx.c: -- Goto (default,8777443210,1) [Aug 13 12:48:45] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:1] Answer("SIP/hq-ast-006-user-0000d888", "1000") [Aug 13 12:48:45] WARNING[22400] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:45] VERBOSE[22400] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d339' [Aug 13 12:48:45] VERBOSE[22400] pbx.c: == Spawn extension (manual-outbound, 1132, 5) exited non-zero on 'SIP/hq-ast-006-trunk-0000d874' [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d884", "THEQUEUE=BAGENGLISH") [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d884", "default,8777892247,11") [Aug 13 12:48:46] VERBOSE[22883] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d884", "DID,Channel:SIP/hq-ast-006-user-0000d884,Exten:8777892247,CallerIDNum:4198103395,CallerIDName:4198103395") [Aug 13 12:48:46] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:2] UserEvent("SIP/hq-ast-006-user-0000d887", "DID,Channel:SIP/hq-ast-006-user-0000d887,Exten:8882702611,CallerIDNum:2084331400,CallerIDName:2084331400") [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d884", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880087.99861.wav,BAGENGLISH") [Aug 13 12:48:46] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:3] Set("SIP/hq-ast-006-user-0000d887", "CDR(userfield)=0,8882702611, V05-20120813-INBOUND-RBC-1344880125.99866.wav,RBC") [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d884", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880087.99861") [Aug 13 12:48:46] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:4] Set("SIP/hq-ast-006-user-0000d887", "MONITOR_FILENAME=V05-20120813-INBOUND-RBC-1344880125.99866") [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d884", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:48:46] VERBOSE[22883] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d884", "Start") in new stack [Aug 13 12:48:46] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:5] Set("SIP/hq-ast-006-user-0000d887", "DID=8882702611") [Aug 13 12:48:46] VERBOSE[22883] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d884", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:48:46] VERBOSE[22883] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d884", "10039946:10000416:164") in new stack [Aug 13 12:48:46] VERBOSE[22883] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d884", "") in new stack [Aug 13 12:48:46] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:6] Playback("SIP/hq-ast-006-user-0000d887", "/ceprompts/dialer/inbound/razr/rbc-mandatory-v11232010") [Aug 13 12:48:46] VERBOSE[22890] file.c: -- Playing '/ceprompts/dialer/inbound/razr/rbc-mandatory-v11232010.slin' (language 'en') [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d884", "V05-20120813-INBOUND-BAGENGLISH-1344880087.99861.wav49") [Aug 13 12:48:46] VERBOSE[22892] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:46] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d884", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:48:46] VERBOSE[22883] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:2] UserEvent("SIP/hq-ast-006-user-0000d888", "DID,Channel:SIP/hq-ast-006-user-0000d888,Exten:8777443210,CallerIDNum:9203474910,CallerIDName:9203474910") [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:3] Set("SIP/hq-ast-006-user-0000d888", "CDR(userfield)=0,8777443210, V05-20120813-INBOUND-ISEEINBD-1344880125.99867.wav,ISEEINBD") [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:4] Set("SIP/hq-ast-006-user-0000d888", "MONITOR_FILENAME=V05-20120813-INBOUND-ISEEINBD-1344880125.99867") [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:5] Set("SIP/hq-ast-006-user-0000d888", "DID=8777443210") [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:6] Macro("SIP/hq-ast-006-user-0000d888", "holiday-check-standard,ISEEINBD") [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d888", "Start") in new stack [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d888", "RETURN_VALUE=") in new stack [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d888", "") in new stack [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d888", "1?empty:full") in new stack [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d888", "ISHOLIDAY=NO") in new stack [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d888", "") in new stack [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:7] Gotoif("SIP/hq-ast-006-user-0000d888", "0?8:10") [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Goto (default,8777443210,10) [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d888", "6:00-22:00,mon-fri,*,*?default,8777443210,13") [Aug 13 12:48:46] VERBOSE[22891] pbx.c: -- Goto (default,8777443210,13) [Aug 13 12:48:46] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:13] Playback("SIP/hq-ast-006-user-0000d888", "/ceprompts/dialer/inbound/iseeme/icme-mandatory") [Aug 13 12:48:46] VERBOSE[22891] file.c: -- Playing '/ceprompts/dialer/inbound/iseeme/icme-mandatory.slin' (language 'en') [Aug 13 12:48:47] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d885", "ivrcontext2-pn,87778922472,1") [Aug 13 12:48:47] VERBOSE[22885] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:48:47] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d885", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:48:47] VERBOSE[22885] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:48:47] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d885", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:48:47] VERBOSE[22885] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:48:48] VERBOSE[22649] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d880 [Aug 13 12:48:48] VERBOSE[22649] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d880' [Aug 13 12:48:49] VERBOSE[19722] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-003-trunk-0000d804 [Aug 13 12:48:49] WARNING[19722] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:48:49] VERBOSE[19722] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d54b' [Aug 13 12:48:50] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d884", "QUEUE_MIN_PENALTY=0") [Aug 13 12:48:50] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d884", "QUEUE_MAX_PENALTY=1") [Aug 13 12:48:50] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d884", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:48:50] VERBOSE[22883] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:48:50] VERBOSE[22883] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d884", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:48:50] VERBOSE[22883] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:50] VERBOSE[22883] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7c9 [Aug 13 12:48:50] VERBOSE[22883] chan_agent.c: -- agent_call, call to agent '1593' call on 'SIP/hq-ast-v06-user-0000d7c9' [Aug 13 12:48:50] VERBOSE[22883] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:50] VERBOSE[22883] app_queue.c: -- Called Agent/1593 [Aug 13 12:48:50] VERBOSE[22883] app_queue.c: -- Agent/1593 answered SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:50] VERBOSE[22883] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d884 [Aug 13 12:48:50] VERBOSE[20010] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-003-trunk-0000d804 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '*' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end emulation of '*' queued on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '2' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end emulation of '2' queued on Agent/2088 [Aug 13 12:48:51] VERBOSE[21687] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d846 [Aug 13 12:48:51] VERBOSE[21687] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '8' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '8' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '8' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '9' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '9' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '9' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '8' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '8' on Agent/2088 [Aug 13 12:48:51] VERBOSE[22887] pbx_realtime.c: -- Executing [8777773150@default:15] Background("SIP/hq-ast-006-user-0000d886", "/ceprompts/dialer/inbound/redbrick/spanish-redbrick-press2,,,ivrcontext1") [Aug 13 12:48:51] VERBOSE[22887] file.c: -- Playing '/ceprompts/dialer/inbound/redbrick/spanish-redbrick-press2.slin' (language 'en') [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '0' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '0' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '0' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '8' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '8' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '7' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '7' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '7' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '3' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '3' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '3' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end '1' received on Agent/2088, duration 0 ms [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end accepted without begin '1' on Agent/2088 [Aug 13 12:48:51] DTMF[21687] channel.c: DTMF end passthrough '1' on Agent/2088 [Aug 13 12:48:51] VERBOSE[22948] pbx.c: -- Executing [8889808731@atxfer:1] Dial("Local/8889808731@atxfer-df26;2", "SIP/hq-ast-003-trunk/18889808731,,hHtT") in new stack [Aug 13 12:48:51] VERBOSE[22948] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:51] VERBOSE[22948] app_dial.c: -- Called SIP/hq-ast-003-trunk/18889808731 [Aug 13 12:48:51] VERBOSE[22948] app_dial.c: -- SIP/hq-ast-003-trunk-0000d889 is making progress passing it to Local/8889808731@atxfer-df26;2 [Aug 13 12:48:53] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:14] Macro("SIP/hq-ast-006-user-0000d888", "get-cpq-spygroup-queue,ISEEINBD") [Aug 13 12:48:53] VERBOSE[22891] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d888", "Start") in new stack [Aug 13 12:48:53] VERBOSE[22891] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d888", "SPYGROUP=10100067:10001204:175") in new stack [Aug 13 12:48:53] VERBOSE[22891] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d888", "10100067:10001204:175") in new stack [Aug 13 12:48:53] VERBOSE[22891] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d888", "") in new stack [Aug 13 12:48:53] VERBOSE[22891] pbx_realtime.c: -- Executing [8777443210@default:15] Queue("SIP/hq-ast-006-user-0000d888", "ISEEINBD,tT,,,360") [Aug 13 12:48:53] VERBOSE[22891] res_musiconhold.c: -- Started music on hold, class '10001204-iseeinbd', on SIP/hq-ast-006-user-0000d888 [Aug 13 12:48:53] VERBOSE[22891] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cdef [Aug 13 12:48:53] VERBOSE[22891] chan_agent.c: -- agent_call, call to agent '1996' call on 'SIP/hq-ast-v06-user-0000cdef' [Aug 13 12:48:53] VERBOSE[22891] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:53] DTMF[22887] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:53] DTMF[22887] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:53] VERBOSE[22891] app_queue.c: -- Called Agent/1996 [Aug 13 12:48:53] VERBOSE[22891] app_queue.c: -- Agent/1996 answered SIP/hq-ast-006-user-0000d888 [Aug 13 12:48:53] VERBOSE[22891] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d888 [Aug 13 12:48:53] VERBOSE[23073] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d888 [Aug 13 12:48:53] DTMF[22887] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d886, duration 200 ms [Aug 13 12:48:53] DTMF[22887] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d886", "ivrcontext1-pn,87777731501,1") [Aug 13 12:48:53] VERBOSE[22887] pbx.c: -- Goto (ivrcontext1-pn,87777731501,1) [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [87777731501@ivrcontext1-pn:1] Set("SIP/hq-ast-006-user-0000d886", "CDR(userfield)=0,8777773150,V05-20120813-INBOUND-RBENGLISH-1344880121.99865.wav,RBENGLISH") [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [87777731501@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d886", "MONITOR_FILENAME=V05-20120813-INBOUND-RBENGLISH-1344880121.99865") [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [87777731501@ivrcontext1-pn:3] Macro("SIP/hq-ast-006-user-0000d886", "get-cpq-spygroup-queue,RBENGLISH") [Aug 13 12:48:53] VERBOSE[22887] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d886", "Start") in new stack [Aug 13 12:48:53] VERBOSE[22887] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d886", "SPYGROUP=10100083:10001270:230") in new stack [Aug 13 12:48:53] VERBOSE[22887] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d886", "10100083:10001270:230") in new stack [Aug 13 12:48:53] VERBOSE[22887] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d886", "") in new stack [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [87777731501@ivrcontext1-pn:4] Set("SIP/hq-ast-006-user-0000d886", "QUEUE_MIN_PENALTY=0") [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [87777731501@ivrcontext1-pn:5] Set("SIP/hq-ast-006-user-0000d886", "QUEUE_MAX_PENALTY=1") [Aug 13 12:48:53] VERBOSE[22887] pbx_realtime.c: -- Executing [87777731501@ivrcontext1-pn:6] Queue("SIP/hq-ast-006-user-0000d886", "RBENGLISH,tT,,,1500,,,,overflow15") [Aug 13 12:48:53] VERBOSE[22887] res_musiconhold.c: -- Started music on hold, class '10001270-rbenglish', on SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:53] VERBOSE[22887] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cf32 [Aug 13 12:48:53] VERBOSE[22887] chan_agent.c: -- agent_call, call to agent '2133' call on 'SIP/hq-ast-v06-user-0000cf32' [Aug 13 12:48:53] VERBOSE[22887] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:54] VERBOSE[23091] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:54] VERBOSE[22948] app_dial.c: -- SIP/hq-ast-003-trunk-0000d889 answered Local/8889808731@atxfer-df26;2 [Aug 13 12:48:54] VERBOSE[22887] app_queue.c: -- Called Agent/2133 [Aug 13 12:48:54] VERBOSE[22887] app_queue.c: -- Agent/2133 answered SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:54] VERBOSE[22887] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:54] VERBOSE[23092] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d886 [Aug 13 12:48:55] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:7] Playback("SIP/hq-ast-006-user-0000d887", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:48:55] VERBOSE[22890] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:48:55] VERBOSE[20007] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d7fe [Aug 13 12:48:55] VERBOSE[20650] app_macro.c: == Spawn extension (macro-outbound-call-local-T1, s, 3) exited non-zero on 'Local/8778426048@atxfer-1cff;2' in macro 'outbound-call-local-T1' [Aug 13 12:48:55] VERBOSE[20650] pbx.c: == Spawn extension (atxfer, 8778426048, 1) exited non-zero on 'Local/8778426048@atxfer-1cff;2' [Aug 13 12:48:57] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:48:57] VERBOSE[23114] pbx.c: -- Executing [2270@station:1] Set("SIP/hq-ast-v06-user-0000d88b", "AGENTSTAT=1") in new stack [Aug 13 12:48:57] VERBOSE[23114] pbx.c: -- Executing [2270@station:2] NoOp("SIP/hq-ast-v06-user-0000d88b", "2270") in new stack [Aug 13 12:48:57] VERBOSE[23114] pbx.c: -- Executing [2270@station:3] GotoIf("SIP/hq-ast-v06-user-0000d88b", "1?good:bad") in new stack [Aug 13 12:48:57] VERBOSE[23114] pbx.c: -- Goto (station,2270,4) [Aug 13 12:48:57] VERBOSE[23114] pbx.c: -- Executing [2270@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d88b", "2270") in new stack [Aug 13 12:48:57] VERBOSE[23114] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:48:57] DTMF[23114] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:57] DTMF[23114] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:57] DTMF[23114] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d88b, duration 140 ms [Aug 13 12:48:57] DTMF[23114] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:57] DTMF[23114] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:57] DTMF[23114] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d88b, duration 60 ms [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:8] Macro("SIP/hq-ast-006-user-0000d887", "get-cpq-spygroup-queue,RBC") [Aug 13 12:48:58] VERBOSE[22890] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d887", "Start") in new stack [Aug 13 12:48:58] VERBOSE[22890] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d887", "SPYGROUP=10039970:10000688:144") in new stack [Aug 13 12:48:58] VERBOSE[22890] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d887", "10039970:10000688:144") in new stack [Aug 13 12:48:58] VERBOSE[22890] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d887", "") in new stack [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d88b, duration 60 ms [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] VERBOSE[22890] pbx_realtime.c: -- Executing [8882702611@default:9] Queue("SIP/hq-ast-006-user-0000d887", "RBC,tT,,,360") [Aug 13 12:48:58] VERBOSE[22890] res_musiconhold.c: -- Started music on hold, class '10000688-rbc', on SIP/hq-ast-006-user-0000d887 [Aug 13 12:48:58] VERBOSE[22890] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cde2 [Aug 13 12:48:58] VERBOSE[22890] chan_agent.c: -- agent_call, call to agent '1876' call on 'SIP/hq-ast-v06-user-0000cde2' [Aug 13 12:48:58] VERBOSE[22890] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d88b, duration 60 ms [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d88b, duration 60 ms [Aug 13 12:48:58] DTMF[23114] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:58] VERBOSE[22890] app_queue.c: -- Called Agent/1876 [Aug 13 12:48:58] VERBOSE[22890] app_queue.c: -- Agent/1876 answered SIP/hq-ast-006-user-0000d887 [Aug 13 12:48:58] VERBOSE[22890] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d887 [Aug 13 12:48:58] VERBOSE[23115] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d887 [Aug 13 12:48:59] DTMF[23114] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:59] DTMF[23114] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:59] DTMF[23114] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d88b, duration 120 ms [Aug 13 12:48:59] DTMF[23114] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:48:59] VERBOSE[23114] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:49:00] VERBOSE[3294] chan_sip.c: -- Registered SIP 's2s296' at 192.168.173.74:49000 [Aug 13 12:49:01] WARNING[23114] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:01] VERBOSE[23114] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d88b' [Aug 13 12:49:01] VERBOSE[23114] chan_agent.c: == Agent '2270' logged in (format ulaw/slin) [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '*' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end emulation of '*' queued on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '2' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end emulation of '2' queued on Agent/2279 [Aug 13 12:49:01] VERBOSE[22137] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d860 [Aug 13 12:49:01] VERBOSE[22137] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '8' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end accepted without begin '8' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end passthrough '8' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '8' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end accepted without begin '8' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end passthrough '8' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '8' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end accepted without begin '8' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end passthrough '8' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '7' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end accepted without begin '7' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end passthrough '7' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end '3' received on Agent/2279, duration 0 ms [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end accepted without begin '3' on Agent/2279 [Aug 13 12:49:01] DTMF[22137] channel.c: DTMF end passthrough '3' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end '9' received on Agent/2279, duration 0 ms [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end accepted without begin '9' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end passthrough '9' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end '5' received on Agent/2279, duration 0 ms [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end accepted without begin '5' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end passthrough '5' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end '8' received on Agent/2279, duration 0 ms [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end accepted without begin '8' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end passthrough '8' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end '2' received on Agent/2279, duration 0 ms [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end accepted without begin '2' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end passthrough '2' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end '0' received on Agent/2279, duration 0 ms [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end accepted without begin '0' on Agent/2279 [Aug 13 12:49:02] DTMF[22137] channel.c: DTMF end passthrough '0' on Agent/2279 [Aug 13 12:49:02] VERBOSE[23116] pbx.c: -- Executing [8887395820@atxfer:1] Dial("Local/8887395820@atxfer-9fb3;2", "SIP/hq-ast-003-trunk/18887395820,,hHtT") in new stack [Aug 13 12:49:02] VERBOSE[23116] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:49:02] VERBOSE[23116] app_dial.c: -- Called SIP/hq-ast-003-trunk/18887395820 [Aug 13 12:49:02] VERBOSE[23116] app_dial.c: -- SIP/hq-ast-003-trunk-0000d88c is making progress passing it to Local/8887395820@atxfer-9fb3;2 [Aug 13 12:49:03] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d885", "THEQUEUE=BAGENGLISH") [Aug 13 12:49:03] VERBOSE[22885] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d885", "default,8777892247,11") [Aug 13 12:49:03] VERBOSE[22885] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:49:03] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d885", "DID,Channel:SIP/hq-ast-006-user-0000d885,Exten:8777892247,CallerIDNum:5853706629,CallerIDName:5853706629") [Aug 13 12:49:04] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d885", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880106.99863.wav,BAGENGLISH") [Aug 13 12:49:04] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d885", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880106.99863") [Aug 13 12:49:04] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d885", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:49:04] VERBOSE[22885] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d885", "Start") in new stack [Aug 13 12:49:04] VERBOSE[22885] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d885", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:49:04] VERBOSE[22885] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d885", "10039946:10000416:164") in new stack [Aug 13 12:49:04] VERBOSE[22885] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d885", "") in new stack [Aug 13 12:49:04] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d885", "V05-20120813-INBOUND-BAGENGLISH-1344880106.99863.wav49") [Aug 13 12:49:04] VERBOSE[23117] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d885 [Aug 13 12:49:04] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d885", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:49:04] VERBOSE[22885] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:49:04] WARNING[22153] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:04] VERBOSE[22153] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000ccad' [Aug 13 12:49:04] VERBOSE[22153] pbx.c: == Spawn extension (default, 8777377167, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d868' [Aug 13 12:49:04] VERBOSE[22154] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:49:04] VERBOSE[22154] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d868 [Aug 13 12:49:05] DTMF[22948] channel.c: DTMF begin '1' received on Local/8889808731@atxfer-df26;2 [Aug 13 12:49:05] DTMF[22948] channel.c: DTMF begin passthrough '1' on Local/8889808731@atxfer-df26;2 [Aug 13 12:49:05] DTMF[22948] channel.c: DTMF end '1' received on Local/8889808731@atxfer-df26;2, duration 100 ms [Aug 13 12:49:05] DTMF[22948] channel.c: DTMF end accepted with begin '1' on Local/8889808731@atxfer-df26;2 [Aug 13 12:49:05] DTMF[22948] channel.c: DTMF end passthrough '1' on Local/8889808731@atxfer-df26;2 [Aug 13 12:49:07] VERBOSE[23116] app_dial.c: -- SIP/hq-ast-003-trunk-0000d88c answered Local/8887395820@atxfer-9fb3;2 [Aug 13 12:49:07] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d885", "QUEUE_MIN_PENALTY=0") [Aug 13 12:49:07] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d885", "QUEUE_MAX_PENALTY=1") [Aug 13 12:49:07] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d885", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:49:07] VERBOSE[22885] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:49:07] VERBOSE[22885] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d885", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:49:07] VERBOSE[22885] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d885 [Aug 13 12:49:07] VERBOSE[22885] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d3a0 [Aug 13 12:49:07] VERBOSE[22885] chan_agent.c: -- agent_call, call to agent '1049' call on 'SIP/hq-ast-v06-user-0000d3a0' [Aug 13 12:49:07] VERBOSE[22885] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:08] VERBOSE[22885] app_queue.c: -- Called Agent/1049 [Aug 13 12:49:08] VERBOSE[22885] app_queue.c: -- Agent/1049 answered SIP/hq-ast-006-user-0000d885 [Aug 13 12:49:08] VERBOSE[22885] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d885 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF begin '*' received on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF begin passthrough '*' on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end '*' received on SIP/hq-ast-003-trunk-0000d889, duration 60 ms [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end accepted with begin '*' on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end '*' has duration 60 but want minimum 80, emulating on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end emulation of '*' queued on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF begin '8' received on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF begin passthrough '8' on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end '8' received on SIP/hq-ast-003-trunk-0000d889, duration 60 ms [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end accepted with begin '8' on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end '8' has duration 60 but want minimum 80, emulating on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[22948] channel.c: DTMF end emulation of '8' queued on SIP/hq-ast-003-trunk-0000d889 [Aug 13 12:49:09] DTMF[21687] channel.c: DTMF begin '*' received on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:09] DTMF[21687] channel.c: DTMF begin passthrough '*' on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF end '*' received on Local/8889808731@atxfer-df26;1, duration 100 ms [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF end accepted with begin '*' on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF end passthrough '*' on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF begin '8' received on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF begin passthrough '8' on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF end '8' received on Local/8889808731@atxfer-df26;1, duration 100 ms [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF end accepted with begin '8' on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] DTMF[21687] channel.c: DTMF end passthrough '8' on Local/8889808731@atxfer-df26;1 [Aug 13 12:49:10] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:49:10] VERBOSE[23118] pbx.c: -- Executing [8888714367@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d88d", "default,8888714367,1") in new stack [Aug 13 12:49:10] VERBOSE[23118] pbx.c: -- Goto (default,8888714367,1) [Aug 13 12:49:10] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:1] Answer("SIP/hq-ast-006-user-0000d88d", "1000") [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:2] UserEvent("SIP/hq-ast-006-user-0000d88d", "DID,Channel:SIP/hq-ast-006-user-0000d88d,Exten:8888714367,CallerIDNum:8433088062,CallerIDName:8433088062") [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:3] Set("SIP/hq-ast-006-user-0000d88d", "CDR(userfield)=0,8888714367, V05-20120813-INBOUND-POLGEM-1344880150.99881.wav,POLGEM") [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:4] Set("SIP/hq-ast-006-user-0000d88d", "MONITOR_FILENAME=V05-20120813-INBOUND-POLGEM-1344880150.99881") [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:5] Set("SIP/hq-ast-006-user-0000d88d", "DID=8888714367") [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:6] Macro("SIP/hq-ast-006-user-0000d88d", "holiday-check-standard,POLGEM") [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d88d", "Start") in new stack [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d88d", "RETURN_VALUE=") in new stack [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d88d", "") in new stack [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d88d", "1?empty:full") in new stack [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d88d", "ISHOLIDAY=NO") in new stack [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d88d", "") in new stack [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:7] Gotoif("SIP/hq-ast-006-user-0000d88d", "0?8:10") [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Goto (default,8888714367,10) [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d88d", "7:00-19:00,mon-fri,*,*?default,8888714367,13") [Aug 13 12:49:11] VERBOSE[23118] pbx.c: -- Goto (default,8888714367,13) [Aug 13 12:49:11] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:13] Playback("SIP/hq-ast-006-user-0000d88d", "/ceprompts/dialer/inbound/polaris/gem-mandatory") [Aug 13 12:49:11] VERBOSE[23118] file.c: -- Playing '/ceprompts/dialer/inbound/polaris/gem-mandatory.slin' (language 'en') [Aug 13 12:49:12] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:49:12] VERBOSE[23119] pbx.c: -- Executing [8777377166@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d88e", "default,8777377166,1") in new stack [Aug 13 12:49:12] VERBOSE[23119] pbx.c: -- Goto (default,8777377166,1) [Aug 13 12:49:12] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:1] Answer("SIP/hq-ast-006-user-0000d88e", "1000") [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:2] UserEvent("SIP/hq-ast-006-user-0000d88e", "DID,Channel:SIP/hq-ast-006-user-0000d88e,Exten:8777377166,CallerIDNum:4253033135,CallerIDName:4253033135") [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:3] Set("SIP/hq-ast-006-user-0000d88e", "CDR(userfield)=0,8777377166, V05-20120813-INBOUND-INCOSTCO-1344880152.99882.wav,INCOSTCO") [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:4] Set("SIP/hq-ast-006-user-0000d88e", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880152.99882") [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:5] Set("SIP/hq-ast-006-user-0000d88e", "DID=8777377166") [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:6] Macro("SIP/hq-ast-006-user-0000d88e", "holiday-check-standard,INCOSTCO") [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d88e", "Start") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d88e", "RETURN_VALUE=") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d88e", "") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d88e", "1?empty:full") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d88e", "ISHOLIDAY=NO") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d88e", "") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:7] Gotoif("SIP/hq-ast-006-user-0000d88e", "0?8:10") [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Goto (default,8777377166,10) [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d88e", "6:00-23:59,mon-fri,*,*?default,8777377166,14") [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Goto (default,8777377166,14) [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:14] Macro("SIP/hq-ast-006-user-0000d88e", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d88e", "Start") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d88e", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d88e", "10039941:10001000:122") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d88e", "") in new stack [Aug 13 12:49:14] VERBOSE[23119] pbx_realtime.c: -- Executing [8777377166@default:15] Queue("SIP/hq-ast-006-user-0000d88e", "INCOSTCO,tT,,,1800") [Aug 13 12:49:15] VERBOSE[23119] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d88e [Aug 13 12:49:15] VERBOSE[23119] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d54b [Aug 13 12:49:15] VERBOSE[23119] chan_agent.c: -- agent_call, call to agent '2268' call on 'SIP/hq-ast-v06-user-0000d54b' [Aug 13 12:49:15] VERBOSE[23119] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:15] VERBOSE[23119] app_queue.c: -- Called Agent/2268 [Aug 13 12:49:15] VERBOSE[23119] app_queue.c: -- Agent/2268 answered SIP/hq-ast-006-user-0000d88e [Aug 13 12:49:15] VERBOSE[23119] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d88e [Aug 13 12:49:15] VERBOSE[23120] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d88e [Aug 13 12:49:17] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:14] Macro("SIP/hq-ast-006-user-0000d88d", "get-cpq-spygroup-queue,POLGEM") [Aug 13 12:49:17] VERBOSE[23118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d88d", "Start") in new stack [Aug 13 12:49:17] VERBOSE[23118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d88d", "SPYGROUP=10039961:10001444:275") in new stack [Aug 13 12:49:17] VERBOSE[23118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d88d", "10039961:10001444:275") in new stack [Aug 13 12:49:17] VERBOSE[23118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d88d", "") in new stack [Aug 13 12:49:17] VERBOSE[23118] pbx_realtime.c: -- Executing [8888714367@default:15] Queue("SIP/hq-ast-006-user-0000d88d", "POLGEM,tT,,,3600") [Aug 13 12:49:17] VERBOSE[23118] res_musiconhold.c: -- Started music on hold, class '10000951-polgem', on SIP/hq-ast-006-user-0000d88d [Aug 13 12:49:18] WARNING[22150] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:18] VERBOSE[22150] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cf85' [Aug 13 12:49:18] VERBOSE[22150] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d866' [Aug 13 12:49:18] VERBOSE[22390] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:49:18] VERBOSE[22390] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d866 [Aug 13 12:49:19] VERBOSE[21687] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:19] VERBOSE[22948] pbx.c: == Spawn extension (atxfer, 8889808731, 1) exited non-zero on 'Local/8889808731@atxfer-df26;2' [Aug 13 12:49:19] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d87c", "default,8006375792,10") [Aug 13 12:49:19] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:49:19] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d87c", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:49:19] VERBOSE[22642] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:49:19] VERBOSE[21687] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d846 [Aug 13 12:49:20] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:49:20] VERBOSE[23121] pbx.c: -- Executing [2181@station:1] Set("SIP/hq-ast-v06-user-0000d88f", "AGENTSTAT=1") in new stack [Aug 13 12:49:20] VERBOSE[23121] pbx.c: -- Executing [2181@station:2] NoOp("SIP/hq-ast-v06-user-0000d88f", "2181") in new stack [Aug 13 12:49:20] VERBOSE[23121] pbx.c: -- Executing [2181@station:3] GotoIf("SIP/hq-ast-v06-user-0000d88f", "1?good:bad") in new stack [Aug 13 12:49:20] VERBOSE[23121] pbx.c: -- Goto (station,2181,4) [Aug 13 12:49:20] VERBOSE[23121] pbx.c: -- Executing [2181@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d88f", "2181") in new stack [Aug 13 12:49:21] VERBOSE[23121] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:49:21] VERBOSE[23122] pbx.c: -- Executing [1065@manual-outbound:1] NoOp("SIP/hq-ast-006-trunk-0000d88a", "Manual Outbound") in new stack [Aug 13 12:49:21] VERBOSE[23122] pbx.c: -- Executing [1065@manual-outbound:2] GotoIf("SIP/hq-ast-006-trunk-0000d88a", "0?:skipmon") in new stack [Aug 13 12:49:21] VERBOSE[23122] pbx.c: -- Goto (manual-outbound,1065,4) [Aug 13 12:49:21] VERBOSE[23122] pbx.c: -- Executing [1065@manual-outbound:4] Set("SIP/hq-ast-006-trunk-0000d88a", "CDR(userfield)=1,,V05-20120813-MANUAL-10000416-1065-8777892247-1344880134.99874.wav,,,,,10000416,9139082671") in new stack [Aug 13 12:49:21] VERBOSE[23122] pbx.c: -- Executing [1065@manual-outbound:5] Dial("SIP/hq-ast-006-trunk-0000d88a", "Agent/1065,,tTr") in new stack [Aug 13 12:49:21] VERBOSE[23122] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d441 [Aug 13 12:49:21] VERBOSE[23122] chan_agent.c: -- agent_call, call to agent '1065' call on 'SIP/hq-ast-v06-user-0000d441' [Aug 13 12:49:21] VERBOSE[23122] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:22] DTMF[22642] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:22] DTMF[22642] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:22] VERBOSE[23122] app_dial.c: -- Called Agent/1065 [Aug 13 12:49:22] VERBOSE[23122] app_dial.c: -- Agent/1065 answered SIP/hq-ast-006-trunk-0000d88a [Aug 13 12:49:22] DTMF[22642] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d87c, duration 220 ms [Aug 13 12:49:22] DTMF[22642] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d87c", "ivrcontext1-pn,80063757921,1") [Aug 13 12:49:22] VERBOSE[22642] pbx.c: -- Goto (ivrcontext1-pn,80063757921,1) [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [80063757921@ivrcontext1-pn:1] Set("SIP/hq-ast-006-user-0000d87c", "THEQUEUE=NOTIFICATION") [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [80063757921@ivrcontext1-pn:2] Goto("SIP/hq-ast-006-user-0000d87c", "default,8006375792,13") [Aug 13 12:49:22] VERBOSE[22642] pbx.c: -- Goto (default,8006375792,13) [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:13] UserEvent("SIP/hq-ast-006-user-0000d87c", "DID,Channel:SIP/hq-ast-006-user-0000d87c,Exten:8006375792,CallerIDNum:6023445150,CallerIDName:6023445150") [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:14] Set("SIP/hq-ast-006-user-0000d87c", "CDR(userfield)=0,8006375792, V05-20120813-INBOUND-NOTIFICATION-1344880045.99849.wav,NOTIFICATION") [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:15] Set("SIP/hq-ast-006-user-0000d87c", "MONITOR_FILENAME=V05-20120813-INBOUND-NOTIFICATION-1344880045.99849") [Aug 13 12:49:22] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:16] Playback("SIP/hq-ast-006-user-0000d87c", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:49:22] VERBOSE[22642] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d88f, duration 120 ms [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d88f, duration 62 ms [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d88f, duration 60 ms [Aug 13 12:49:22] DTMF[23121] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d88f, duration 62 ms [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d88f, duration 78 ms [Aug 13 12:49:23] DTMF[23121] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:24] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:49:24] VERBOSE[23123] pbx.c: -- Executing [8775254384@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d890", "default,8775254384,1") in new stack [Aug 13 12:49:24] VERBOSE[23123] pbx.c: -- Goto (default,8775254384,1) [Aug 13 12:49:24] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:1] Answer("SIP/hq-ast-006-user-0000d890", "1000") [Aug 13 12:49:25] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:17] Macro("SIP/hq-ast-006-user-0000d87c", "get-cpq-spygroup-queue,NOTIFICATION") [Aug 13 12:49:25] VERBOSE[22642] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d87c", "Start") in new stack [Aug 13 12:49:25] VERBOSE[22642] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d87c", "SPYGROUP=10039901:10001010:115") in new stack [Aug 13 12:49:25] VERBOSE[22642] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d87c", "10039901:10001010:115") in new stack [Aug 13 12:49:25] VERBOSE[22642] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d87c", "") in new stack [Aug 13 12:49:25] VERBOSE[22642] pbx_realtime.c: -- Executing [8006375792@default:18] Queue("SIP/hq-ast-006-user-0000d87c", "NOTIFICATION,tT,,,1800") [Aug 13 12:49:25] VERBOSE[22642] res_musiconhold.c: -- Started music on hold, class '10001010-notification', on SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:25] VERBOSE[22642] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d432 [Aug 13 12:49:25] VERBOSE[22642] chan_agent.c: -- agent_call, call to agent '1011' call on 'SIP/hq-ast-v06-user-0000d432' [Aug 13 12:49:25] VERBOSE[22642] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:25] VERBOSE[22642] app_queue.c: -- Called Agent/1011 [Aug 13 12:49:25] VERBOSE[22642] app_queue.c: -- Agent/1011 answered SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:25] VERBOSE[22642] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:25] VERBOSE[23124] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d87c [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:2] Userevent("SIP/hq-ast-006-user-0000d890", "DID,Channel:SIP/hq-ast-006-user-0000d890,Exten:8775254384,CallerIDNum:7162694229,CallerIDName:7162694229") [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:3] Set("SIP/hq-ast-006-user-0000d890", "CDR(userfield)=0,8775254384, V05-20120813-INBOUND-AGCO-1344880164.99886.wav,AGCO") [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:4] Set("SIP/hq-ast-006-user-0000d890", "MONITOR_FILENAME=V05-20120813-INBOUND-AGCO-1344880164.99886") [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:5] Macro("SIP/hq-ast-006-user-0000d890", "holiday-check-standard,AGCO") [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d890", "Start") in new stack [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d890", "RETURN_VALUE=") in new stack [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d890", "") in new stack [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d890", "1?empty:full") in new stack [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d890", "ISHOLIDAY=NO") in new stack [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d890", "") in new stack [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:6] Gotoif("SIP/hq-ast-006-user-0000d890", "0?7:9") [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Goto (default,8775254384,9) [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:9] GotoIfTime("SIP/hq-ast-006-user-0000d890", "7:00-19:00,mon-fri,*,*?default,8775254384,12") [Aug 13 12:49:25] VERBOSE[23123] pbx.c: -- Goto (default,8775254384,12) [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:12] MixMonitor("SIP/hq-ast-006-user-0000d890", "V05-20120813-INBOUND-AGCO-1344880164.99886.wav49") [Aug 13 12:49:25] VERBOSE[23125] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d890 [Aug 13 12:49:25] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:13] Playback("SIP/hq-ast-006-user-0000d890", "/ceprompts/dialer/inbound/agco/agco-mandatory") [Aug 13 12:49:25] VERBOSE[23123] file.c: -- Playing '/ceprompts/dialer/inbound/agco/agco-mandatory.slin' (language 'en') [Aug 13 12:49:26] WARNING[21687] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:26] VERBOSE[21687] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d4ff' [Aug 13 12:49:26] VERBOSE[21687] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d846' [Aug 13 12:49:26] VERBOSE[21894] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:49:26] VERBOSE[21894] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d846 [Aug 13 12:49:26] DTMF[23121] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:26] DTMF[23121] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:26] DTMF[23121] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d88f, duration 60 ms [Aug 13 12:49:26] DTMF[23121] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:49:26] VERBOSE[23121] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:49:27] WARNING[23121] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:27] VERBOSE[23121] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d88f' [Aug 13 12:49:27] VERBOSE[23121] chan_agent.c: == Agent '2181' logged in (format ulaw/slin) [Aug 13 12:49:29] WARNING[22638] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:29] VERBOSE[22638] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d543' [Aug 13 12:49:29] VERBOSE[22638] pbx.c: == Spawn extension (default, 8772298193, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d879' [Aug 13 12:49:29] VERBOSE[22639] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:49:29] VERBOSE[22639] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d879 [Aug 13 12:49:31] VERBOSE[22650] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d4ff [Aug 13 12:49:31] VERBOSE[22650] chan_agent.c: -- agent_call, call to agent '2088' call on 'SIP/hq-ast-v06-user-0000d4ff' [Aug 13 12:49:31] VERBOSE[22650] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:31] VERBOSE[23123] pbx_realtime.c: -- Executing [8775254384@default:14] Queue("SIP/hq-ast-006-user-0000d890", "AGCO,tT,,,1800") [Aug 13 12:49:31] VERBOSE[23123] res_musiconhold.c: -- Started music on hold, class '10000746-agco', on SIP/hq-ast-006-user-0000d890 [Aug 13 12:49:31] VERBOSE[23123] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d1f9 [Aug 13 12:49:31] VERBOSE[23123] chan_agent.c: -- agent_call, call to agent '1374' call on 'SIP/hq-ast-v06-user-0000d1f9' [Aug 13 12:49:31] VERBOSE[23123] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:31] VERBOSE[22650] app_queue.c: -- Called Agent/2088 [Aug 13 12:49:31] VERBOSE[22650] app_queue.c: -- Agent/2088 answered SIP/hq-ast-006-user-0000d881 [Aug 13 12:49:31] VERBOSE[22650] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d881 [Aug 13 12:49:31] VERBOSE[23126] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d881 [Aug 13 12:49:32] VERBOSE[23123] app_queue.c: -- Called Agent/1374 [Aug 13 12:49:32] VERBOSE[23123] app_queue.c: -- Agent/1374 answered SIP/hq-ast-006-user-0000d890 [Aug 13 12:49:32] VERBOSE[23123] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d890 [Aug 13 12:49:32] WARNING[22404] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:32] VERBOSE[22404] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d51b' [Aug 13 12:49:32] VERBOSE[22404] pbx.c: == Spawn extension (default, 8777377167, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d877' [Aug 13 12:49:32] VERBOSE[22406] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:49:32] VERBOSE[22406] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d877 [Aug 13 12:49:37] VERBOSE[22650] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d881' [Aug 13 12:49:37] VERBOSE[23126] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:49:37] VERBOSE[23126] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d881 [Aug 13 12:49:38] VERBOSE[32138] chan_agent.c: == Agent '2088' logged out [Aug 13 12:49:38] VERBOSE[32138] pbx.c: == Spawn extension (station, 2088, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d4ff' [Aug 13 12:49:45] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:49:45] VERBOSE[23127] pbx.c: -- Executing [8667640616@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d891", "default,8667640616,1") in new stack [Aug 13 12:49:45] VERBOSE[23127] pbx.c: -- Goto (default,8667640616,1) [Aug 13 12:49:45] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:1] Answer("SIP/hq-ast-006-user-0000d891", "1000") [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:2] UserEvent("SIP/hq-ast-006-user-0000d891", "DID,Channel:SIP/hq-ast-006-user-0000d891,Exten:8667640616,CallerIDNum:4154764967,CallerIDName:4154764967") [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:3] Set("SIP/hq-ast-006-user-0000d891", "CDR(userfield)=0,8667640616, V05-20120813-INBOUND-POLGEM-1344880185.99890.wav,POLGEM") [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:4] Set("SIP/hq-ast-006-user-0000d891", "MONITOR_FILENAME=V05-20120813-INBOUND-POLGEM-1344880185.99890") [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:5] Set("SIP/hq-ast-006-user-0000d891", "DID=8667640616") [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:6] Macro("SIP/hq-ast-006-user-0000d891", "holiday-check-standard,POLGEM") [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d891", "Start") in new stack [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d891", "RETURN_VALUE=") in new stack [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d891", "") in new stack [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d891", "1?empty:full") in new stack [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d891", "ISHOLIDAY=NO") in new stack [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d891", "") in new stack [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:7] Gotoif("SIP/hq-ast-006-user-0000d891", "0?8:10") [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Goto (default,8667640616,10) [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d891", "7:00-19:00,mon-fri,*,*?default,8667640616,13") [Aug 13 12:49:46] VERBOSE[23127] pbx.c: -- Goto (default,8667640616,13) [Aug 13 12:49:46] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:13] Playback("SIP/hq-ast-006-user-0000d891", "/ceprompts/dialer/inbound/polaris/gem-mandatory") [Aug 13 12:49:46] VERBOSE[23127] file.c: -- Playing '/ceprompts/dialer/inbound/polaris/gem-mandatory.slin' (language 'en') [Aug 13 12:49:53] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:14] Macro("SIP/hq-ast-006-user-0000d891", "get-cpq-spygroup-queue,POLGEM") [Aug 13 12:49:53] VERBOSE[23127] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d891", "Start") in new stack [Aug 13 12:49:53] VERBOSE[23127] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d891", "SPYGROUP=10039961:10001444:275") in new stack [Aug 13 12:49:53] VERBOSE[23127] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d891", "10039961:10001444:275") in new stack [Aug 13 12:49:53] VERBOSE[23127] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d891", "") in new stack [Aug 13 12:49:53] VERBOSE[23127] pbx_realtime.c: -- Executing [8667640616@default:15] Queue("SIP/hq-ast-006-user-0000d891", "POLGEM,tT,,,3600") [Aug 13 12:49:53] VERBOSE[23127] res_musiconhold.c: -- Started music on hold, class '10000951-polgem', on SIP/hq-ast-006-user-0000d891 [Aug 13 12:49:59] VERBOSE[22137] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d860 [Aug 13 12:49:59] VERBOSE[22137] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:49:59] WARNING[22137] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:49:59] VERBOSE[22137] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d504' [Aug 13 12:49:59] VERBOSE[22137] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'Transfered/SIP/hq-ast-006-user-0000d860' [Aug 13 12:49:59] VERBOSE[22149] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:00] WARNING[22365] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:00] VERBOSE[22365] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d871' [Aug 13 12:50:00] VERBOSE[22365] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d86d' [Aug 13 12:50:00] VERBOSE[22399] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:00] VERBOSE[22399] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d86d [Aug 13 12:50:06] VERBOSE[21692] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d842 [Aug 13 12:50:06] VERBOSE[22134] pbx.c: == Spawn extension (atxfer, 8887395820, 1) exited non-zero on 'Local/8887395820@atxfer-5f41;2' [Aug 13 12:50:08] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:08] VERBOSE[23364] pbx.c: -- Executing [8008205413@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d892", "default,8008205413,1") in new stack [Aug 13 12:50:08] VERBOSE[23364] pbx.c: -- Goto (default,8008205413,1) [Aug 13 12:50:08] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:1] Answer("SIP/hq-ast-006-user-0000d892", "1000") [Aug 13 12:50:09] WARNING[20204] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:09] VERBOSE[20204] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d75e' [Aug 13 12:50:09] VERBOSE[20204] pbx.c: == Spawn extension (default, 8882702611, 9) exited non-zero on 'SIP/hq-ast-006-user-0000d80a' [Aug 13 12:50:09] VERBOSE[20230] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:09] VERBOSE[20230] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d80a [Aug 13 12:50:09] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's2s311' [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:2] UserEvent("SIP/hq-ast-006-user-0000d892", "DID,Channel:SIP/hq-ast-006-user-0000d892,Exten:8008205413,CallerIDNum:5033498367,CallerIDName:5033498367") [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:3] Set("SIP/hq-ast-006-user-0000d892", "CDR(userfield)=0,8008205413, V05-20120813-INBOUND-INCOSTCO-1344880208.99892.wav,INCOSTCO") [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:4] Set("SIP/hq-ast-006-user-0000d892", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880208.99892") [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:5] Set("SIP/hq-ast-006-user-0000d892", "DID=8008205413") [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:6] Macro("SIP/hq-ast-006-user-0000d892", "holiday-check-standard,INCOSTCO") [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d892", "Start") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d892", "RETURN_VALUE=") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d892", "") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d892", "1?empty:full") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d892", "ISHOLIDAY=NO") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d892", "") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:7] Gotoif("SIP/hq-ast-006-user-0000d892", "0?8:10") [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Goto (default,8008205413,10) [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d892", "6:00-23:59,mon-fri,*,*?default,8008205413,14") [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Goto (default,8008205413,14) [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:14] Macro("SIP/hq-ast-006-user-0000d892", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d892", "Start") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d892", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d892", "10039941:10001000:122") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d892", "") in new stack [Aug 13 12:50:09] VERBOSE[23364] pbx_realtime.c: -- Executing [8008205413@default:15] Queue("SIP/hq-ast-006-user-0000d892", "INCOSTCO,tT,,,1800") [Aug 13 12:50:09] VERBOSE[23364] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d892 [Aug 13 12:50:09] VERBOSE[23364] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d839 [Aug 13 12:50:09] VERBOSE[23364] chan_agent.c: -- agent_call, call to agent '2312' call on 'SIP/hq-ast-v06-user-0000d839' [Aug 13 12:50:09] VERBOSE[23364] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:50:09] VERBOSE[23364] app_queue.c: -- Called Agent/2312 [Aug 13 12:50:09] VERBOSE[23364] app_queue.c: -- Agent/2312 answered SIP/hq-ast-006-user-0000d892 [Aug 13 12:50:09] VERBOSE[23364] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d892 [Aug 13 12:50:09] VERBOSE[23365] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d892 [Aug 13 12:50:09] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:09] VERBOSE[23366] pbx.c: -- Executing [2145@station:1] Set("SIP/hq-ast-v06-user-0000d893", "AGENTSTAT=1") in new stack [Aug 13 12:50:09] VERBOSE[23366] pbx.c: -- Executing [2145@station:2] NoOp("SIP/hq-ast-v06-user-0000d893", "2145") in new stack [Aug 13 12:50:09] VERBOSE[23366] pbx.c: -- Executing [2145@station:3] GotoIf("SIP/hq-ast-v06-user-0000d893", "1?good:bad") in new stack [Aug 13 12:50:09] VERBOSE[23366] pbx.c: -- Goto (station,2145,4) [Aug 13 12:50:09] VERBOSE[23366] pbx.c: -- Executing [2145@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d893", "2145") in new stack [Aug 13 12:50:10] VERBOSE[23366] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:50:10] DTMF[23366] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:10] DTMF[23366] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d893, duration 140 ms [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d893, duration 80 ms [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d893, duration 60 ms [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d893, duration 60 ms [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d893, duration 60 ms [Aug 13 12:50:11] DTMF[23366] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:12] DTMF[23366] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:12] DTMF[23366] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:12] DTMF[23366] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d893, duration 60 ms [Aug 13 12:50:12] DTMF[23366] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:50:12] VERBOSE[23366] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:50:13] WARNING[23366] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:13] VERBOSE[23366] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d893' [Aug 13 12:50:13] VERBOSE[23366] chan_agent.c: == Agent '2145' logged in (format ulaw/slin) [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d441 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF begin passthrough '3' on SIP/hq-ast-v06-user-0000d441 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF begin '3' received on Agent/1065 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF begin passthrough '3' on Agent/1065 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d441, duration 100 ms [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF end accepted with begin '3' on SIP/hq-ast-v06-user-0000d441 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d441 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF end '3' received on Agent/1065, duration 100 ms [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF end accepted with begin '3' on Agent/1065 [Aug 13 12:50:14] DTMF[23122] channel.c: DTMF end passthrough '3' on Agent/1065 [Aug 13 12:50:14] VERBOSE[3294] chan_sip.c: -- Registered SIP 's2s268' at 192.168.173.198:29588 [Aug 13 12:50:15] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:15] VERBOSE[23367] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d894", "default,8777892247,1") in new stack [Aug 13 12:50:15] VERBOSE[23367] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:50:15] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d894", "1000") [Aug 13 12:50:16] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d894", "DID=8777892247") [Aug 13 12:50:16] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d894", "CDR(userfield)=0,8777892247") [Aug 13 12:50:16] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d894", "holiday-check-standard,BAGENGLISH") [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d894", "Start") in new stack [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d894", "RETURN_VALUE=") in new stack [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d894", "") in new stack [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d894", "1?empty:full") in new stack [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d894", "ISHOLIDAY=NO") in new stack [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d894", "") in new stack [Aug 13 12:50:16] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d894", "0?6:8") [Aug 13 12:50:16] VERBOSE[23367] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:50:16] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d894", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:50:16] VERBOSE[23367] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:50:17] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's2s268' [Aug 13 12:50:23] WARNING[22885] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:23] VERBOSE[22885] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d3a0' [Aug 13 12:50:23] VERBOSE[22885] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d885' [Aug 13 12:50:23] VERBOSE[23117] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:23] VERBOSE[23117] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d885 [Aug 13 12:50:24] VERBOSE[3294] chan_sip.c: -- Registered SIP 's2s268' at 192.168.173.198:18138 [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d894, duration 120 ms [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:25] VERBOSE[23367] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d894", "ivrcontext1-pn,87778922471,1") [Aug 13 12:50:25] VERBOSE[23367] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:50:25] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d894", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:50:25] VERBOSE[23367] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d894, duration 220 ms [Aug 13 12:50:25] DTMF[23367] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:25] VERBOSE[23367] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d894", "ivrcontext2-pn,87778922471,1") [Aug 13 12:50:25] VERBOSE[23367] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:50:25] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d894", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:50:25] VERBOSE[23367] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d894", "Start") in new stack [Aug 13 12:50:25] VERBOSE[23367] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d894", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880215.99895)=PRESS1") in new stack [Aug 13 12:50:25] VERBOSE[23367] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d894", "") in new stack [Aug 13 12:50:25] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d894", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:50:25] VERBOSE[23367] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:50:25] VERBOSE[23367] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:50:29] WARNING[21913] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:29] VERBOSE[21913] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cdcc' [Aug 13 12:50:29] VERBOSE[21913] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d853' [Aug 13 12:50:29] VERBOSE[22147] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:29] VERBOSE[22147] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d853 [Aug 13 12:50:34] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:34] VERBOSE[23368] pbx.c: -- Executing [8886424912@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d895", "default,8886424912,1") in new stack [Aug 13 12:50:34] VERBOSE[23368] pbx.c: -- Goto (default,8886424912,1) [Aug 13 12:50:34] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:1] Answer("SIP/hq-ast-006-user-0000d895", "1000") [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:2] UserEvent("SIP/hq-ast-006-user-0000d895", "DID,Channel:SIP/hq-ast-006-user-0000d895,Exten:8886424912,CallerIDNum:5107607512,CallerIDName:5107607512") [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:3] Set("SIP/hq-ast-006-user-0000d895", "CDR(userfield)=0,8886424912, V05-20120813-INBOUND-INCOSTCO-1344880234.99896.wav,INCOSTCO") [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:4] Set("SIP/hq-ast-006-user-0000d895", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880234.99896") [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:5] Set("SIP/hq-ast-006-user-0000d895", "DID=8886424912") [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:6] Macro("SIP/hq-ast-006-user-0000d895", "holiday-check-standard,INCOSTCO") [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d895", "Start") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d895", "RETURN_VALUE=") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d895", "") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d895", "1?empty:full") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d895", "ISHOLIDAY=NO") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d895", "") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:7] Gotoif("SIP/hq-ast-006-user-0000d895", "0?8:10") [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Goto (default,8886424912,10) [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d895", "6:00-23:59,mon-fri,*,*?default,8886424912,14") [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Goto (default,8886424912,14) [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:14] Macro("SIP/hq-ast-006-user-0000d895", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d895", "Start") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d895", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d895", "10039941:10001000:122") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d895", "") in new stack [Aug 13 12:50:35] VERBOSE[23368] pbx_realtime.c: -- Executing [8886424912@default:15] Queue("SIP/hq-ast-006-user-0000d895", "INCOSTCO,tT,,,1800") [Aug 13 12:50:35] VERBOSE[23368] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d895 [Aug 13 12:50:35] VERBOSE[23368] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d51b [Aug 13 12:50:35] VERBOSE[23368] chan_agent.c: -- agent_call, call to agent '2068' call on 'SIP/hq-ast-v06-user-0000d51b' [Aug 13 12:50:35] VERBOSE[23368] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:50:36] VERBOSE[23368] app_queue.c: -- Called Agent/2068 [Aug 13 12:50:36] VERBOSE[23368] app_queue.c: -- Agent/2068 answered SIP/hq-ast-006-user-0000d895 [Aug 13 12:50:36] VERBOSE[23368] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d895 [Aug 13 12:50:36] VERBOSE[23369] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d895 [Aug 13 12:50:36] DTMF[23367] channel.c: DTMF begin '6' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:36] DTMF[23367] channel.c: DTMF begin ignored '6' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:36] DTMF[23367] channel.c: DTMF end '6' received on SIP/hq-ast-006-user-0000d894, duration 267 ms [Aug 13 12:50:36] DTMF[23367] channel.c: DTMF end passthrough '6' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:37] DTMF[23367] channel.c: DTMF begin '4' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:37] DTMF[23367] channel.c: DTMF begin ignored '4' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:37] DTMF[23367] channel.c: DTMF end '4' received on SIP/hq-ast-006-user-0000d894, duration 318 ms [Aug 13 12:50:37] DTMF[23367] channel.c: DTMF end passthrough '4' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:37] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:37] VERBOSE[23370] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d896", "default,8664298177,1") in new stack [Aug 13 12:50:37] VERBOSE[23370] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:50:37] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d896", "1000") [Aug 13 12:50:37] DTMF[23367] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:37] DTMF[23367] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:38] DTMF[23367] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d894, duration 242 ms [Aug 13 12:50:38] DTMF[23367] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:38] DTMF[23367] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:38] DTMF[23367] channel.c: DTMF begin ignored '3' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:38] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d896", "DID=8664298177") [Aug 13 12:50:38] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d896", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:50:38] VERBOSE[23370] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:50:39] DTMF[23367] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d894, duration 267 ms [Aug 13 12:50:39] DTMF[23367] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:39] VERBOSE[3294] chan_sip.c: -- Registered SIP 's1s072' at 192.168.169.157:51698 [Aug 13 12:50:39] DTMF[23367] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:39] DTMF[23367] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:39] WARNING[22143] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:39] VERBOSE[22143] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d72f' [Aug 13 12:50:39] VERBOSE[22143] pbx.c: == Spawn extension (default, 8887045290, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d864' [Aug 13 12:50:39] DTMF[23367] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d894, duration 255 ms [Aug 13 12:50:39] DTMF[23367] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:39] VERBOSE[22146] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:39] VERBOSE[22146] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d864 [Aug 13 12:50:40] DTMF[23367] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:40] DTMF[23367] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:40] DTMF[23367] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d894, duration 267 ms [Aug 13 12:50:40] DTMF[23367] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:40] VERBOSE[23367] app_read.c: -- User entered '645351' [Aug 13 12:50:40] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d894", "1?6:4") [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:50:40] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d894", "database-lookup,servicelevel,bagster..service_area,postalcode,645351") [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d894", "Start") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d894", "RETURN_VALUE=FULL") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d894", "FULL") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d894", "LOOKUPVALUE=FULL") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d894", "") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d894", "1?8:12") [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Goto (ivrcontext2-pn,87778922471,8) [Aug 13 12:50:40] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:8] Macro("SIP/hq-ast-006-user-0000d894", "trackvalue,bagster..ivroptions,ivrcode,FULLSERVICE") [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d894", "Start") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d894", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880215.99895)=FULLSERVICE") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d894", "") in new stack [Aug 13 12:50:40] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:9] Playback("SIP/hq-ast-006-user-0000d894", "/ceprompts/dialer/inbound/bagster/full-service") [Aug 13 12:50:40] VERBOSE[23367] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/full-service.slin' (language 'en') [Aug 13 12:50:43] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d896", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:50:43] VERBOSE[23370] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:50:43] WARNING[22396] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:43] VERBOSE[22396] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7ad' [Aug 13 12:50:43] VERBOSE[22396] pbx.c: == Spawn extension (default, 8667640616, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d872' [Aug 13 12:50:43] VERBOSE[22401] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:43] VERBOSE[22401] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d872 [Aug 13 12:50:44] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d896", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:50:44] VERBOSE[23370] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:50:45] VERBOSE[15137] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cd47 [Aug 13 12:50:45] VERBOSE[15137] chan_agent.c: == Agent '1910' logged out [Aug 13 12:50:45] VERBOSE[15137] pbx.c: == Spawn extension (station, 1910, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000cd47' [Aug 13 12:50:45] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's2s293' [Aug 13 12:50:46] DTMF[23370] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d896 [Aug 13 12:50:46] DTMF[23370] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d896 [Aug 13 12:50:46] DTMF[23370] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d896, duration 160 ms [Aug 13 12:50:46] DTMF[23370] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d896 [Aug 13 12:50:46] VERBOSE[23370] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d896", "ivrcontext1-pn,86642981771,1") [Aug 13 12:50:46] VERBOSE[23370] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:50:46] VERBOSE[23370] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d896", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:50:46] VERBOSE[23370] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:50:47] VERBOSE[23118] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7ad [Aug 13 12:50:47] VERBOSE[23118] chan_agent.c: -- agent_call, call to agent '1030' call on 'SIP/hq-ast-v06-user-0000d7ad' [Aug 13 12:50:47] VERBOSE[23118] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:50:48] VERBOSE[23118] app_queue.c: -- Called Agent/1030 [Aug 13 12:50:48] VERBOSE[23118] app_queue.c: -- Agent/1030 answered SIP/hq-ast-006-user-0000d88d [Aug 13 12:50:48] VERBOSE[23118] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d88d [Aug 13 12:50:48] VERBOSE[23410] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d88d [Aug 13 12:50:48] WARNING[23118] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:48] VERBOSE[23118] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7ad' [Aug 13 12:50:48] VERBOSE[23118] pbx.c: == Spawn extension (default, 8888714367, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d88d' [Aug 13 12:50:48] VERBOSE[23410] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:50:48] VERBOSE[23410] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d88d [Aug 13 12:50:50] WARNING[23122] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:50:50] VERBOSE[23122] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d441' [Aug 13 12:50:50] VERBOSE[23122] pbx.c: == Spawn extension (manual-outbound, 1065, 5) exited non-zero on 'SIP/hq-ast-006-trunk-0000d88a' [Aug 13 12:50:52] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:52] VERBOSE[23576] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d897", "default,8777892247,1") in new stack [Aug 13 12:50:52] VERBOSE[23576] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:50:52] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d897", "1000") [Aug 13 12:50:52] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:10] Wait("SIP/hq-ast-006-user-0000d894", "3") [Aug 13 12:50:53] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d897", "DID=8777892247") [Aug 13 12:50:53] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d897", "CDR(userfield)=0,8777892247") [Aug 13 12:50:53] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d897", "holiday-check-standard,BAGENGLISH") [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d897", "Start") in new stack [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d897", "RETURN_VALUE=") in new stack [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d897", "") in new stack [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d897", "1?empty:full") in new stack [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d897", "ISHOLIDAY=NO") in new stack [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d897", "") in new stack [Aug 13 12:50:53] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d897", "0?6:8") [Aug 13 12:50:53] VERBOSE[23576] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:50:53] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d897", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:50:53] VERBOSE[23576] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:50:53] VERBOSE[23127] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7ad [Aug 13 12:50:53] VERBOSE[23127] chan_agent.c: -- agent_call, call to agent '1030' call on 'SIP/hq-ast-v06-user-0000d7ad' [Aug 13 12:50:53] VERBOSE[23127] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:50:54] VERBOSE[23127] app_queue.c: -- Called Agent/1030 [Aug 13 12:50:54] VERBOSE[23127] app_queue.c: -- Agent/1030 answered SIP/hq-ast-006-user-0000d891 [Aug 13 12:50:54] VERBOSE[23127] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d891 [Aug 13 12:50:54] VERBOSE[23594] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d891 [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:11] Goto("SIP/hq-ast-006-user-0000d894", "21") [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d894", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d894", "THEQUEUE=BAGENGLISH") [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d894", "default,8777892247,11") [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d894", "DID,Channel:SIP/hq-ast-006-user-0000d894,Exten:8777892247,CallerIDNum:4164180525,CallerIDName:4164180525") [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d894", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880215.99895.wav,BAGENGLISH") [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d894", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880215.99895") [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d894", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d894", "Start") in new stack [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d894", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d894", "10039946:10000416:164") in new stack [Aug 13 12:50:55] VERBOSE[23367] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d894", "") in new stack [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d894", "V05-20120813-INBOUND-BAGENGLISH-1344880215.99895.wav49") [Aug 13 12:50:55] VERBOSE[23595] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:55] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d894", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:50:55] VERBOSE[23367] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:50:56] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:50:56] VERBOSE[23596] pbx.c: -- Executing [8778456280@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d898", "default,8778456280,1") in new stack [Aug 13 12:50:56] VERBOSE[23596] pbx.c: -- Goto (default,8778456280,1) [Aug 13 12:50:56] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:1] Answer("SIP/hq-ast-006-user-0000d898", "1000") [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:2] UserEvent("SIP/hq-ast-006-user-0000d898", "DID,Channel:SIP/hq-ast-006-user-0000d898,Exten:8778456280,CallerIDNum:4104244400,CallerIDName:4104244400") [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:3] Set("SIP/hq-ast-006-user-0000d898", "CDR(userfield)=0,8778456280") [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:4] Set("SIP/hq-ast-006-user-0000d898", "CDR(userfield)=0,8778456280,V05-20120813-INBOUND-PPMEDICAID-1344880256.99902.wav,PPMEDICAID") [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:5] Set("SIP/hq-ast-006-user-0000d898", "MONITOR_FILENAME=V05-20120813-INBOUND-PPMEDICAID-1344880256.99902") [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:6] Set("SIP/hq-ast-006-user-0000d898", "DID=8778456280") [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:7] Macro("SIP/hq-ast-006-user-0000d898", "holiday-check-standard,PPMEDICAID") [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d898", "Start") in new stack [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d898", "RETURN_VALUE=") in new stack [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d898", "") in new stack [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d898", "1?empty:full") in new stack [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d898", "ISHOLIDAY=NO") in new stack [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d898", "") in new stack [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:8] Gotoif("SIP/hq-ast-006-user-0000d898", "0?9:11") [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Goto (default,8778456280,11) [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d898", "9:00-20:00,mon-fri,*,*?default,8778456280,17") [Aug 13 12:50:57] VERBOSE[23596] pbx.c: -- Goto (default,8778456280,17) [Aug 13 12:50:57] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:17] Playback("SIP/hq-ast-006-user-0000d898", "/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312") [Aug 13 12:50:57] VERBOSE[23596] file.c: -- Playing '/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312.slin' (language 'en') [Aug 13 12:50:58] VERBOSE[23370] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d896", "THEQUEUE=REFLINE") [Aug 13 12:50:58] VERBOSE[23370] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d896", "default,8664298177,11") [Aug 13 12:50:58] VERBOSE[23370] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:50:58] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d896", "DID,Channel:SIP/hq-ast-006-user-0000d896,Exten:8664298177,CallerIDNum:7025589000,CallerIDName:7025589000") [Aug 13 12:50:58] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d896", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880237.99898.wav,REFLINE") [Aug 13 12:50:58] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d896", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880237.99898") [Aug 13 12:50:58] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d896", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:50:58] VERBOSE[23370] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:50:59] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d894", "QUEUE_MIN_PENALTY=0") [Aug 13 12:50:59] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d894", "QUEUE_MAX_PENALTY=1") [Aug 13 12:50:59] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d894", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:50:59] VERBOSE[23367] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:50:59] VERBOSE[23367] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d894", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:50:59] VERBOSE[23367] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d894 [Aug 13 12:50:59] VERBOSE[23367] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:50:59] VERBOSE[23367] chan_agent.c: -- agent_call, call to agent '2181' call on 'SIP/hq-ast-v06-user-0000d88f' [Aug 13 12:50:59] VERBOSE[23367] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:00] VERBOSE[23367] app_queue.c: -- Called Agent/2181 [Aug 13 12:51:00] VERBOSE[23367] app_queue.c: -- Agent/2181 answered SIP/hq-ast-006-user-0000d894 [Aug 13 12:51:00] VERBOSE[23367] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d894 [Aug 13 12:51:01] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:01] VERBOSE[23597] pbx.c: -- Executing [8886424912@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d899", "default,8886424912,1") in new stack [Aug 13 12:51:01] VERBOSE[23597] pbx.c: -- Goto (default,8886424912,1) [Aug 13 12:51:01] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:1] Answer("SIP/hq-ast-006-user-0000d899", "1000") [Aug 13 12:51:01] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d896", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:51:01] VERBOSE[23370] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d896", "Start") in new stack [Aug 13 12:51:01] VERBOSE[23370] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d896", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:51:01] VERBOSE[23370] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d896", "10039935:10001005:111") in new stack [Aug 13 12:51:01] VERBOSE[23370] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d896", "") in new stack [Aug 13 12:51:01] VERBOSE[23370] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d896", "REFLINE,tT,,,360") [Aug 13 12:51:01] VERBOSE[23370] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d896 [Aug 13 12:51:01] VERBOSE[23370] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d871 [Aug 13 12:51:01] VERBOSE[23370] chan_agent.c: -- agent_call, call to agent '1818' call on 'SIP/hq-ast-v06-user-0000d871' [Aug 13 12:51:01] VERBOSE[23370] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:02] VERBOSE[23370] app_queue.c: -- Called Agent/1818 [Aug 13 12:51:02] VERBOSE[23370] app_queue.c: -- Agent/1818 answered SIP/hq-ast-006-user-0000d896 [Aug 13 12:51:02] VERBOSE[23370] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d896 [Aug 13 12:51:02] VERBOSE[23598] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d896 [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:2] UserEvent("SIP/hq-ast-006-user-0000d899", "DID,Channel:SIP/hq-ast-006-user-0000d899,Exten:8886424912,CallerIDNum:9499540414,CallerIDName:9499540414") [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:3] Set("SIP/hq-ast-006-user-0000d899", "CDR(userfield)=0,8886424912, V05-20120813-INBOUND-INCOSTCO-1344880261.99904.wav,INCOSTCO") [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:4] Set("SIP/hq-ast-006-user-0000d899", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880261.99904") [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:5] Set("SIP/hq-ast-006-user-0000d899", "DID=8886424912") [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:6] Macro("SIP/hq-ast-006-user-0000d899", "holiday-check-standard,INCOSTCO") [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d899", "Start") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d899", "RETURN_VALUE=") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d899", "") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d899", "1?empty:full") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d899", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d899", "") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:7] Gotoif("SIP/hq-ast-006-user-0000d899", "0?8:10") [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Goto (default,8886424912,10) [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d899", "6:00-23:59,mon-fri,*,*?default,8886424912,14") [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Goto (default,8886424912,14) [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:14] Macro("SIP/hq-ast-006-user-0000d899", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d899", "Start") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d899", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d899", "10039941:10001000:122") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d899", "") in new stack [Aug 13 12:51:02] VERBOSE[23597] pbx_realtime.c: -- Executing [8886424912@default:15] Queue("SIP/hq-ast-006-user-0000d899", "INCOSTCO,tT,,,1800") [Aug 13 12:51:02] VERBOSE[23597] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d899 [Aug 13 12:51:02] VERBOSE[23597] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d543 [Aug 13 12:51:02] VERBOSE[23597] chan_agent.c: -- agent_call, call to agent '2304' call on 'SIP/hq-ast-v06-user-0000d543' [Aug 13 12:51:02] VERBOSE[23597] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:02] DTMF[23576] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d897 [Aug 13 12:51:02] DTMF[23576] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d897 [Aug 13 12:51:02] VERBOSE[23597] app_queue.c: -- Called Agent/2304 [Aug 13 12:51:02] VERBOSE[23597] app_queue.c: -- Agent/2304 answered SIP/hq-ast-006-user-0000d899 [Aug 13 12:51:02] VERBOSE[23597] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d899 [Aug 13 12:51:02] VERBOSE[23599] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d899 [Aug 13 12:51:02] DTMF[23576] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d897, duration 160 ms [Aug 13 12:51:02] DTMF[23576] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d897 [Aug 13 12:51:03] VERBOSE[23576] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d897", "ivrcontext1-pn,87778922471,1") [Aug 13 12:51:03] VERBOSE[23576] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:51:03] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d897", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:51:03] VERBOSE[23576] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:51:06] WARNING[21682] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:51:06] VERBOSE[21682] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cedd' [Aug 13 12:51:06] VERBOSE[21682] pbx.c: == Spawn extension (default, 8669049962, 18) exited non-zero on 'SIP/hq-ast-006-user-0000d843' [Aug 13 12:51:06] VERBOSE[21684] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:51:06] VERBOSE[21684] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d843 [Aug 13 12:51:06] VERBOSE[20439] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d810 [Aug 13 12:51:07] VERBOSE[20439] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:07] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:07] VERBOSE[23601] pbx.c: -- Executing [8772291178@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d89a", "default,8772291178,1") in new stack [Aug 13 12:51:07] VERBOSE[23601] pbx.c: -- Goto (default,8772291178,1) [Aug 13 12:51:07] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:1] Answer("SIP/hq-ast-006-user-0000d89a", "1000") [Aug 13 12:51:07] WARNING[20439] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:51:07] VERBOSE[20439] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d42d' [Aug 13 12:51:07] VERBOSE[20439] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'Transfered/SIP/hq-ast-006-user-0000d810' [Aug 13 12:51:07] VERBOSE[20445] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:2] UserEvent("SIP/hq-ast-006-user-0000d89a", "DID,Channel:SIP/hq-ast-006-user-0000d89a,Exten:8772291178,CallerIDNum:7139483420,CallerIDName:7139483420") [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:3] Set("SIP/hq-ast-006-user-0000d89a", "CDR(userfield)=0,8772291178") [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:4] Set("SIP/hq-ast-006-user-0000d89a", "CDR(userfield)=0,8772291178,V05-20120813-INBOUND-PRTADNOFUL-1344880267.99908.wav,PRTADNOFUL") [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:5] Set("SIP/hq-ast-006-user-0000d89a", "MONITOR_FILENAME=V05-20120813-INBOUND-PRTADNOFUL-1344880267.99908") [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:6] Set("SIP/hq-ast-006-user-0000d89a", "DID=8772291178") [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:7] Macro("SIP/hq-ast-006-user-0000d89a", "holiday-check-standard,PRTADNOFUL") [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d89a", "Start") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d89a", "RETURN_VALUE=") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d89a", "") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d89a", "1?empty:full") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d89a", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d89a", "") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:8] Gotoif("SIP/hq-ast-006-user-0000d89a", "0?9:11") [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Goto (default,8772291178,11) [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d89a", "7:00-21:00,sun-sat,*,*?default,8772291178,14") [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Goto (default,8772291178,14) [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:14] NoOp("SIP/hq-ast-006-user-0000d89a", "/ceprompts/dialer/inbound/uhc/eol/uhc-mandatory") [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:15] Macro("SIP/hq-ast-006-user-0000d89a", "get-cpq-spygroup-queue,PRTADNOFUL") [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d89a", "Start") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d89a", "SPYGROUP=10100024:10000992:211") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d89a", "10100024:10000992:211") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d89a", "") in new stack [Aug 13 12:51:08] VERBOSE[23601] pbx_realtime.c: -- Executing [8772291178@default:16] Playback("SIP/hq-ast-006-user-0000d89a", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:51:08] VERBOSE[23601] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:51:08] VERBOSE[23601] pbx.c: == Spawn extension (default, 8772291178, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d89a' [Aug 13 12:51:10] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d897", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:51:10] VERBOSE[23576] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:51:13] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:13] VERBOSE[23604] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d89b", "default,8777892247,1") in new stack [Aug 13 12:51:13] VERBOSE[23604] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:51:13] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d89b", "1000") [Aug 13 12:51:14] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d89b", "DID=8777892247") [Aug 13 12:51:14] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d89b", "CDR(userfield)=0,8777892247") [Aug 13 12:51:14] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d89b", "holiday-check-standard,BAGENGLISH") [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d89b", "Start") in new stack [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d89b", "RETURN_VALUE=") in new stack [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d89b", "") in new stack [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d89b", "1?empty:full") in new stack [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d89b", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d89b", "") in new stack [Aug 13 12:51:14] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d89b", "0?6:8") [Aug 13 12:51:14] VERBOSE[23604] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:51:14] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d89b", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:51:14] VERBOSE[23604] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:51:15] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d897", "ivrcontext2-pn,87778922472,1") [Aug 13 12:51:15] VERBOSE[23576] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:51:15] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d897", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:51:15] VERBOSE[23576] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:51:15] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d897", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:51:15] VERBOSE[23576] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:51:15] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:15] VERBOSE[23605] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d89c", "default,8777892247,1") in new stack [Aug 13 12:51:15] VERBOSE[23605] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:51:15] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d89c", "1000") [Aug 13 12:51:16] WARNING[21896] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:51:16] VERBOSE[21896] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d4d7' [Aug 13 12:51:16] VERBOSE[21896] pbx.c: == Spawn extension (default, 8778456280, 20) exited non-zero on 'SIP/hq-ast-006-user-0000d849' [Aug 13 12:51:16] VERBOSE[21909] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:51:16] VERBOSE[21909] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d849 [Aug 13 12:51:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d89c", "DID=8777892247") [Aug 13 12:51:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d89c", "CDR(userfield)=0,8777892247") [Aug 13 12:51:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d89c", "holiday-check-standard,BAGENGLISH") [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d89c", "Start") in new stack [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d89c", "RETURN_VALUE=") in new stack [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d89c", "") in new stack [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d89c", "1?empty:full") in new stack [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d89c", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d89c", "") in new stack [Aug 13 12:51:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d89c", "0?6:8") [Aug 13 12:51:16] VERBOSE[23605] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:51:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d89c", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:51:16] VERBOSE[23605] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:51:17] WARNING[20907] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:51:17] VERBOSE[20907] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7c5' [Aug 13 12:51:17] VERBOSE[20907] pbx.c: == Spawn extension (default, 8007652747, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d823' [Aug 13 12:51:17] VERBOSE[20909] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:51:17] VERBOSE[20909] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d823 [Aug 13 12:51:19] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:18] Playback("SIP/hq-ast-006-user-0000d898", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:51:19] VERBOSE[23596] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:51:22] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:19] Macro("SIP/hq-ast-006-user-0000d898", "get-cpq-spygroup-queue,PPMEDICAID") [Aug 13 12:51:22] VERBOSE[23596] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d898", "Start") in new stack [Aug 13 12:51:22] VERBOSE[23596] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d898", "SPYGROUP=10100087:10001404:235") in new stack [Aug 13 12:51:22] VERBOSE[23596] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d898", "10100087:10001404:235") in new stack [Aug 13 12:51:22] VERBOSE[23596] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d898", "") in new stack [Aug 13 12:51:22] VERBOSE[23596] pbx_realtime.c: -- Executing [8778456280@default:20] Queue("SIP/hq-ast-006-user-0000d898", "PPMEDICAID,tT,,,360") [Aug 13 12:51:22] VERBOSE[23596] res_musiconhold.c: -- Started music on hold, class '10001404-ppmedicaid', on SIP/hq-ast-006-user-0000d898 [Aug 13 12:51:22] VERBOSE[23596] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d88b [Aug 13 12:51:22] VERBOSE[23596] chan_agent.c: -- agent_call, call to agent '2270' call on 'SIP/hq-ast-v06-user-0000d88b' [Aug 13 12:51:22] VERBOSE[23596] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:22] VERBOSE[23596] app_queue.c: -- Called Agent/2270 [Aug 13 12:51:22] VERBOSE[23596] app_queue.c: -- Agent/2270 answered SIP/hq-ast-006-user-0000d898 [Aug 13 12:51:22] VERBOSE[23596] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d898 [Aug 13 12:51:22] VERBOSE[23606] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d898 [Aug 13 12:51:23] VERBOSE[23607] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:23] DTMF[23604] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:23] DTMF[23604] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:23] DTMF[23604] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:51:23] DTMF[23604] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:23] VERBOSE[23604] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d89b", "ivrcontext1-pn,87778922471,1") [Aug 13 12:51:23] VERBOSE[23604] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:51:23] VERBOSE[23604] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d89b", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:51:23] VERBOSE[23604] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:51:24] DTMF[23605] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:24] DTMF[23605] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:25] DTMF[23605] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89c, duration 220 ms [Aug 13 12:51:25] DTMF[23605] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:25] VERBOSE[23605] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d89c", "ivrcontext1-pn,87778922471,1") [Aug 13 12:51:25] VERBOSE[23605] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:51:25] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d89c", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:51:25] VERBOSE[23605] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:51:27] VERBOSE[23608] pbx.c: -- Executing [1713@manual-outbound:1] NoOp("SIP/hq-ast-003-trunk-0000d89d", "Manual Outbound") in new stack [Aug 13 12:51:27] VERBOSE[23608] pbx.c: -- Executing [1713@manual-outbound:2] GotoIf("SIP/hq-ast-003-trunk-0000d89d", "0?:skipmon") in new stack [Aug 13 12:51:27] VERBOSE[23608] pbx.c: -- Goto (manual-outbound,1713,4) [Aug 13 12:51:27] VERBOSE[23608] pbx.c: -- Executing [1713@manual-outbound:4] Set("SIP/hq-ast-003-trunk-0000d89d", "CDR(userfield)=1,,V05-20120813-MANUAL-10001005-1713-8664298177-1344880283.99912.wav,,,,,10001005,8886089010") in new stack [Aug 13 12:51:27] VERBOSE[23608] pbx.c: -- Executing [1713@manual-outbound:5] Dial("SIP/hq-ast-003-trunk-0000d89d", "Agent/1713,,tTr") in new stack [Aug 13 12:51:27] VERBOSE[23608] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d4ec [Aug 13 12:51:27] VERBOSE[23608] chan_agent.c: -- agent_call, call to agent '1713' call on 'SIP/hq-ast-v06-user-0000d4ec' [Aug 13 12:51:27] VERBOSE[23608] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:27] VERBOSE[3294] chan_sip.c: -- Registered SIP 's2s311' at 192.168.173.20:24022 [Aug 13 12:51:28] VERBOSE[23608] app_dial.c: -- Called Agent/1713 [Aug 13 12:51:28] VERBOSE[23608] app_dial.c: -- Agent/1713 answered SIP/hq-ast-003-trunk-0000d89d [Aug 13 12:51:30] DTMF[23605] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:30] DTMF[23605] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:30] DTMF[23605] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89c, duration 200 ms [Aug 13 12:51:30] DTMF[23605] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:30] VERBOSE[23605] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d89c", "ivrcontext2-pn,87778922471,1") [Aug 13 12:51:30] VERBOSE[23605] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:51:30] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d89c", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:51:30] VERBOSE[23605] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d89c", "Start") in new stack [Aug 13 12:51:30] VERBOSE[23605] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d89c", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880275.99910)=PRESS1") in new stack [Aug 13 12:51:30] VERBOSE[23605] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d89c", "") in new stack [Aug 13 12:51:30] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d89c", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:51:30] VERBOSE[23605] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:51:30] VERBOSE[23605] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:51:31] VERBOSE[23604] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d89b", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:51:31] VERBOSE[23604] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:51:31] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:31] VERBOSE[23609] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d89e", "default,8777892247,1") in new stack [Aug 13 12:51:31] VERBOSE[23609] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:51:31] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d89e", "1000") [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d897", "THEQUEUE=BAGENGLISH") [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d897", "default,8777892247,11") [Aug 13 12:51:31] VERBOSE[23576] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d897", "DID,Channel:SIP/hq-ast-006-user-0000d897,Exten:8777892247,CallerIDNum:6147718863,CallerIDName:6147718863") [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d897", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880252.99900.wav,BAGENGLISH") [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d897", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880252.99900") [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d897", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:51:31] VERBOSE[23576] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d897", "Start") in new stack [Aug 13 12:51:31] VERBOSE[23576] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d897", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:51:31] VERBOSE[23576] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d897", "10039946:10000416:164") in new stack [Aug 13 12:51:31] VERBOSE[23576] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d897", "") in new stack [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d897", "V05-20120813-INBOUND-BAGENGLISH-1344880252.99900.wav49") [Aug 13 12:51:31] VERBOSE[23610] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d897 [Aug 13 12:51:31] VERBOSE[23576] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d897", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:51:31] VERBOSE[23576] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:51:31] DTMF[23604] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:31] DTMF[23604] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:32] DTMF[23604] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:51:32] DTMF[23604] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:32] VERBOSE[23604] pbx_realtime.c: -- Executing [2@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d89b", "ivrcontext2-pn,87778922472,1") [Aug 13 12:51:32] VERBOSE[23604] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:51:32] VERBOSE[23604] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d89b", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:51:32] VERBOSE[23604] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:51:32] VERBOSE[23604] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d89b", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:51:32] VERBOSE[23604] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:51:32] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d89e", "DID=8777892247") [Aug 13 12:51:32] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d89e", "CDR(userfield)=0,8777892247") [Aug 13 12:51:32] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d89e", "holiday-check-standard,BAGENGLISH") [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d89e", "Start") in new stack [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d89e", "RETURN_VALUE=") in new stack [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d89e", "") in new stack [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d89e", "1?empty:full") in new stack [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d89e", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d89e", "") in new stack [Aug 13 12:51:32] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d89e", "0?6:8") [Aug 13 12:51:32] VERBOSE[23609] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:51:32] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d89e", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:51:32] VERBOSE[23609] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:51:33] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:33] VERBOSE[23611] pbx.c: -- Executing [1441@station:1] Set("SIP/hq-ast-v06-user-0000d89f", "AGENTSTAT=1") in new stack [Aug 13 12:51:33] VERBOSE[23611] pbx.c: -- Executing [1441@station:2] NoOp("SIP/hq-ast-v06-user-0000d89f", "1441") in new stack [Aug 13 12:51:33] VERBOSE[23611] pbx.c: -- Executing [1441@station:3] GotoIf("SIP/hq-ast-v06-user-0000d89f", "1?good:bad") in new stack [Aug 13 12:51:33] VERBOSE[23611] pbx.c: -- Goto (station,1441,4) [Aug 13 12:51:33] VERBOSE[23611] pbx.c: -- Executing [1441@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d89f", "1441") in new stack [Aug 13 12:51:34] VERBOSE[23576] pbx.c: == Spawn extension (default, 8777892247, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d897' [Aug 13 12:51:34] VERBOSE[23610] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:51:34] VERBOSE[23610] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d897 [Aug 13 12:51:34] VERBOSE[23611] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:51:36] VERBOSE[23611] pbx.c: == Spawn extension (station, 1441, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d89f' [Aug 13 12:51:36] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:36] VERBOSE[23612] pbx.c: -- Executing [8887045290@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a0", "default,8887045290,1") in new stack [Aug 13 12:51:36] VERBOSE[23612] pbx.c: -- Goto (default,8887045290,1) [Aug 13 12:51:36] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:1] Answer("SIP/hq-ast-006-user-0000d8a0", "1000") [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:2] UserEvent("SIP/hq-ast-006-user-0000d8a0", "DID,Channel:SIP/hq-ast-006-user-0000d8a0,Exten:8887045290,CallerIDNum:8123463159,CallerIDName:8123463159") [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:3] Set("SIP/hq-ast-006-user-0000d8a0", "CDR(userfield)=0,8887045290, V05-20120813-INBOUND-POLCSRES-1344880296.99916.wav,POLCSRES") [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:4] Set("SIP/hq-ast-006-user-0000d8a0", "MONITOR_FILENAME=V05-20120813-INBOUND-POLCSRES-1344880296.99916") [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:5] Set("SIP/hq-ast-006-user-0000d8a0", "DID=8887045290") [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:6] Macro("SIP/hq-ast-006-user-0000d8a0", "holiday-check-standard,POLCSRES") [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8a0", "Start") in new stack [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8a0", "RETURN_VALUE=") in new stack [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8a0", "") in new stack [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8a0", "1?empty:full") in new stack [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8a0", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8a0", "") in new stack [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:7] Gotoif("SIP/hq-ast-006-user-0000d8a0", "0?8:10") [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Goto (default,8887045290,10) [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8a0", "7:00-17:00,mon-fri,*,*?default,8887045290,13") [Aug 13 12:51:37] VERBOSE[23612] pbx.c: -- Goto (default,8887045290,13) [Aug 13 12:51:37] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:13] Playback("SIP/hq-ast-006-user-0000d8a0", "/ceprompts/dialer/inbound/polaris/polaris-polmktg-polcsres-mandatory") [Aug 13 12:51:37] VERBOSE[23612] file.c: -- Playing '/ceprompts/dialer/inbound/polaris/polaris-polmktg-polcsres-mandatory.slin' (language 'en') [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89e, duration 100 ms [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:41] VERBOSE[23609] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d89e", "ivrcontext1-pn,87778922471,1") [Aug 13 12:51:41] VERBOSE[23609] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:51:41] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d89e", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:51:41] VERBOSE[23609] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89e, duration 200 ms [Aug 13 12:51:41] DTMF[23609] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:41] VERBOSE[23609] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d89e", "ivrcontext2-pn,87778922471,1") [Aug 13 12:51:41] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:51:41] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d89e", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:51:41] VERBOSE[23609] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d89e", "Start") in new stack [Aug 13 12:51:41] VERBOSE[23609] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d89e", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880291.99914)=PRESS1") in new stack [Aug 13 12:51:41] VERBOSE[23609] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d89e", "") in new stack [Aug 13 12:51:41] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d89e", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:51:41] VERBOSE[23609] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:51:41] VERBOSE[23609] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:51:41] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:41] VERBOSE[23613] pbx.c: -- Executing [8772291178@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a1", "default,8772291178,1") in new stack [Aug 13 12:51:41] VERBOSE[23613] pbx.c: -- Goto (default,8772291178,1) [Aug 13 12:51:41] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:1] Answer("SIP/hq-ast-006-user-0000d8a1", "1000") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:2] UserEvent("SIP/hq-ast-006-user-0000d8a1", "DID,Channel:SIP/hq-ast-006-user-0000d8a1,Exten:8772291178,CallerIDNum:7139483420,CallerIDName:7139483420") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:3] Set("SIP/hq-ast-006-user-0000d8a1", "CDR(userfield)=0,8772291178") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:4] Set("SIP/hq-ast-006-user-0000d8a1", "CDR(userfield)=0,8772291178,V05-20120813-INBOUND-PRTADNOFUL-1344880301.99917.wav,PRTADNOFUL") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:5] Set("SIP/hq-ast-006-user-0000d8a1", "MONITOR_FILENAME=V05-20120813-INBOUND-PRTADNOFUL-1344880301.99917") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:6] Set("SIP/hq-ast-006-user-0000d8a1", "DID=8772291178") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:7] Macro("SIP/hq-ast-006-user-0000d8a1", "holiday-check-standard,PRTADNOFUL") [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8a1", "Start") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8a1", "RETURN_VALUE=") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8a1", "") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8a1", "1?empty:full") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8a1", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8a1", "") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:8] Gotoif("SIP/hq-ast-006-user-0000d8a1", "0?9:11") [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Goto (default,8772291178,11) [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8a1", "7:00-21:00,sun-sat,*,*?default,8772291178,14") [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Goto (default,8772291178,14) [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:14] NoOp("SIP/hq-ast-006-user-0000d8a1", "/ceprompts/dialer/inbound/uhc/eol/uhc-mandatory") [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:15] Macro("SIP/hq-ast-006-user-0000d8a1", "get-cpq-spygroup-queue,PRTADNOFUL") [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a1", "Start") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a1", "SPYGROUP=10100024:10000992:211") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a1", "10100024:10000992:211") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a1", "") in new stack [Aug 13 12:51:42] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:16] Playback("SIP/hq-ast-006-user-0000d8a1", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:51:42] VERBOSE[23613] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:51:44] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:44] VERBOSE[23614] pbx.c: -- Executing [8666335791@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a2", "default,8666335791,1") in new stack [Aug 13 12:51:44] VERBOSE[23614] pbx.c: -- Goto (default,8666335791,1) [Aug 13 12:51:44] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:1] Answer("SIP/hq-ast-006-user-0000d8a2", "1000") [Aug 13 12:51:45] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:45] VERBOSE[23615] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a3", "default,8777892247,1") in new stack [Aug 13 12:51:45] VERBOSE[23615] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:51:45] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8a3", "1000") [Aug 13 12:51:45] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:2] UserEvent("SIP/hq-ast-006-user-0000d8a2", "DID,Channel:SIP/hq-ast-006-user-0000d8a2,Exten:8666335791,CallerIDNum:3308043987,CallerIDName:3308043987") [Aug 13 12:51:45] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:3] Set("SIP/hq-ast-006-user-0000d8a2", "CDR(userfield)=0,8666335791, V05-20120813-INBOUND-READYLIFT-1344880304.99918.wav,READYLIFT") [Aug 13 12:51:45] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:4] Set("SIP/hq-ast-006-user-0000d8a2", "MONITOR_FILENAME=V05-20120813-INBOUND-READYLIFT-1344880304.99918") [Aug 13 12:51:45] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:5] Set("SIP/hq-ast-006-user-0000d8a2", "DID=8666335791") [Aug 13 12:51:45] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:6] Playback("SIP/hq-ast-006-user-0000d8a2", "/ceprompts/dialer/inbound/razr/federated-mandatory-v11232010") [Aug 13 12:51:45] VERBOSE[23614] file.c: -- Playing '/ceprompts/dialer/inbound/razr/federated-mandatory-v11232010.slin' (language 'en') [Aug 13 12:51:45] VERBOSE[23613] pbx_realtime.c: -- Executing [8772291178@default:17] Queue("SIP/hq-ast-006-user-0000d8a1", "PRTADNOFUL,tT,,,180") [Aug 13 12:51:45] VERBOSE[23613] res_musiconhold.c: -- Started music on hold, class 'uhc-standard', on SIP/hq-ast-006-user-0000d8a1 [Aug 13 12:51:45] VERBOSE[23613] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d504 [Aug 13 12:51:45] VERBOSE[23613] chan_agent.c: -- agent_call, call to agent '2279' call on 'SIP/hq-ast-v06-user-0000d504' [Aug 13 12:51:45] VERBOSE[23613] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:45] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:14] Macro("SIP/hq-ast-006-user-0000d8a0", "get-cpq-spygroup-queue,POLCSRES") [Aug 13 12:51:45] VERBOSE[23612] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a0", "Start") in new stack [Aug 13 12:51:45] VERBOSE[23612] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a0", "SPYGROUP=10039961:10000951:182") in new stack [Aug 13 12:51:45] VERBOSE[23612] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a0", "10039961:10000951:182") in new stack [Aug 13 12:51:45] VERBOSE[23612] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a0", "") in new stack [Aug 13 12:51:45] VERBOSE[23612] pbx_realtime.c: -- Executing [8887045290@default:15] Queue("SIP/hq-ast-006-user-0000d8a0", "POLCSRES,tT,,,3600") [Aug 13 12:51:45] VERBOSE[23612] res_musiconhold.c: -- Started music on hold, class '10000951-polcsres', on SIP/hq-ast-006-user-0000d8a0 [Aug 13 12:51:45] VERBOSE[23612] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7c5 [Aug 13 12:51:45] VERBOSE[23612] chan_agent.c: -- agent_call, call to agent '1878' call on 'SIP/hq-ast-v06-user-0000d7c5' [Aug 13 12:51:45] VERBOSE[23612] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:45] VERBOSE[23613] app_queue.c: -- Called Agent/2279 [Aug 13 12:51:45] VERBOSE[23613] app_queue.c: -- Agent/2279 answered SIP/hq-ast-006-user-0000d8a1 [Aug 13 12:51:45] VERBOSE[23613] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a1 [Aug 13 12:51:45] VERBOSE[23616] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a1 [Aug 13 12:51:46] VERBOSE[23612] app_queue.c: -- Called Agent/1878 [Aug 13 12:51:46] VERBOSE[23612] app_queue.c: -- Agent/1878 answered SIP/hq-ast-006-user-0000d8a0 [Aug 13 12:51:46] VERBOSE[23612] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a0 [Aug 13 12:51:46] VERBOSE[23617] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a0 [Aug 13 12:51:46] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:46] VERBOSE[23618] pbx.c: -- Executing [8886424912@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a4", "default,8886424912,1") in new stack [Aug 13 12:51:46] VERBOSE[23618] pbx.c: -- Goto (default,8886424912,1) [Aug 13 12:51:46] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8a3", "DID=8777892247") [Aug 13 12:51:46] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:1] Answer("SIP/hq-ast-006-user-0000d8a4", "1000") [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF begin '9' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF begin ignored '9' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:46] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8a3", "CDR(userfield)=0,8777892247") [Aug 13 12:51:46] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8a3", "holiday-check-standard,BAGENGLISH") [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8a3", "Start") in new stack [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8a3", "RETURN_VALUE=") in new stack [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8a3", "") in new stack [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8a3", "1?empty:full") in new stack [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8a3", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8a3", "") in new stack [Aug 13 12:51:46] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8a3", "0?6:8") [Aug 13 12:51:46] VERBOSE[23615] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:51:46] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8a3", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:51:46] VERBOSE[23615] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF end '9' received on SIP/hq-ast-006-user-0000d89c, duration 114 ms [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF end passthrough '9' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:46] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:46] VERBOSE[23619] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a5", "default,8664298177,1") in new stack [Aug 13 12:51:46] VERBOSE[23619] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:51:46] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d8a5", "1000") [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d89c, duration 114 ms [Aug 13 12:51:46] DTMF[23605] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:2] UserEvent("SIP/hq-ast-006-user-0000d8a4", "DID,Channel:SIP/hq-ast-006-user-0000d8a4,Exten:8886424912,CallerIDNum:7753599510,CallerIDName:7753599510") [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:3] Set("SIP/hq-ast-006-user-0000d8a4", "CDR(userfield)=0,8886424912, V05-20120813-INBOUND-INCOSTCO-1344880306.99922.wav,INCOSTCO") [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:4] Set("SIP/hq-ast-006-user-0000d8a4", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880306.99922") [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:5] Set("SIP/hq-ast-006-user-0000d8a4", "DID=8886424912") [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:6] Macro("SIP/hq-ast-006-user-0000d8a4", "holiday-check-standard,INCOSTCO") [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8a4", "Start") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8a4", "RETURN_VALUE=") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8a4", "") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8a4", "1?empty:full") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8a4", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8a4", "") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:7] Gotoif("SIP/hq-ast-006-user-0000d8a4", "0?8:10") [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Goto (default,8886424912,10) [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8a4", "6:00-23:59,mon-fri,*,*?default,8886424912,14") [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Goto (default,8886424912,14) [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:14] Macro("SIP/hq-ast-006-user-0000d8a4", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a4", "Start") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a4", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a4", "10039941:10001000:122") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a4", "") in new stack [Aug 13 12:51:47] VERBOSE[23618] pbx_realtime.c: -- Executing [8886424912@default:15] Queue("SIP/hq-ast-006-user-0000d8a4", "INCOSTCO,tT,,,1800") [Aug 13 12:51:47] VERBOSE[23618] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8a4 [Aug 13 12:51:47] VERBOSE[23618] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cbca [Aug 13 12:51:47] VERBOSE[23618] chan_agent.c: -- agent_call, call to agent '1475' call on 'SIP/hq-ast-v06-user-0000cbca' [Aug 13 12:51:47] VERBOSE[23618] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:47] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d8a5", "DID=8664298177") [Aug 13 12:51:47] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d8a5", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:51:47] VERBOSE[23619] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:51:47] VERBOSE[23618] app_queue.c: -- Called Agent/1475 [Aug 13 12:51:47] VERBOSE[23618] app_queue.c: -- Agent/1475 answered SIP/hq-ast-006-user-0000d8a4 [Aug 13 12:51:47] VERBOSE[23618] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a4 [Aug 13 12:51:47] VERBOSE[23679] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a4 [Aug 13 12:51:48] WARNING[22152] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:51:48] VERBOSE[22152] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cbc0' [Aug 13 12:51:48] VERBOSE[22152] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d867' [Aug 13 12:51:48] DTMF[23605] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:48] DTMF[23605] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:48] VERBOSE[22395] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:51:48] VERBOSE[22395] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d867 [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d89b", "THEQUEUE=BAGENGLISH") [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d89b", "default,8777892247,11") [Aug 13 12:51:48] VERBOSE[23604] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d89b", "DID,Channel:SIP/hq-ast-006-user-0000d89b,Exten:8777892247,CallerIDNum:9542880982,CallerIDName:9542880982") [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d89b", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880273.99909.wav,BAGENGLISH") [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d89b", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880273.99909") [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d89b", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:51:48] VERBOSE[23604] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d89b", "Start") in new stack [Aug 13 12:51:48] VERBOSE[23604] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d89b", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:51:48] VERBOSE[23604] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d89b", "10039946:10000416:164") in new stack [Aug 13 12:51:48] VERBOSE[23604] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d89b", "") in new stack [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d89b", "V05-20120813-INBOUND-BAGENGLISH-1344880273.99909.wav49") [Aug 13 12:51:48] VERBOSE[23696] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:48] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d89b", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:51:48] VERBOSE[23604] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:51:48] DTMF[23605] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d89c, duration 127 ms [Aug 13 12:51:48] DTMF[23605] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:48] DTMF[23605] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:48] DTMF[23605] channel.c: DTMF begin ignored '3' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:49] DTMF[23605] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d89c, duration 114 ms [Aug 13 12:51:49] DTMF[23605] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:49] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:49] VERBOSE[23809] pbx.c: -- Executing [1441@station:1] Set("SIP/hq-ast-v06-user-0000d8a6", "AGENTSTAT=1") in new stack [Aug 13 12:51:49] VERBOSE[23809] pbx.c: -- Executing [1441@station:2] NoOp("SIP/hq-ast-v06-user-0000d8a6", "1441") in new stack [Aug 13 12:51:49] VERBOSE[23809] pbx.c: -- Executing [1441@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8a6", "1?good:bad") in new stack [Aug 13 12:51:49] VERBOSE[23809] pbx.c: -- Goto (station,1441,4) [Aug 13 12:51:49] VERBOSE[23809] pbx.c: -- Executing [1441@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8a6", "1441") in new stack [Aug 13 12:51:49] DTMF[23605] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:49] DTMF[23605] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:49] DTMF[23609] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:49] DTMF[23609] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:49] DTMF[23605] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d89c, duration 114 ms [Aug 13 12:51:49] DTMF[23605] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d89c [Aug 13 12:51:49] VERBOSE[23809] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:51:50] DTMF[23609] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d89e, duration 344 ms [Aug 13 12:51:50] DTMF[23609] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:50] DTMF[23609] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:50] DTMF[23609] channel.c: DTMF begin ignored '3' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:50] DTMF[23609] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d89e, duration 446 ms [Aug 13 12:51:50] DTMF[23609] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:51] DTMF[23609] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:51] DTMF[23609] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d8a6, duration 140 ms [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23609] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89e, duration 280 ms [Aug 13 12:51:51] DTMF[23609] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:51] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d89b", "QUEUE_MIN_PENALTY=0") [Aug 13 12:51:51] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d89b", "QUEUE_MAX_PENALTY=1") [Aug 13 12:51:51] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d89b", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:51:51] VERBOSE[23604] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:51:51] VERBOSE[23604] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d89b", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:51:51] VERBOSE[23604] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:51] VERBOSE[23604] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d893 [Aug 13 12:51:51] VERBOSE[23604] chan_agent.c: -- agent_call, call to agent '2145' call on 'SIP/hq-ast-v06-user-0000d893' [Aug 13 12:51:51] VERBOSE[23604] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8a6, duration 60 ms [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8a6, duration 60 ms [Aug 13 12:51:51] DTMF[23809] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:52] DTMF[23809] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:52] DTMF[23809] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:52] DTMF[23609] channel.c: DTMF begin '7' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:52] DTMF[23609] channel.c: DTMF begin ignored '7' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:52] DTMF[23809] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d8a6, duration 60 ms [Aug 13 12:51:52] DTMF[23809] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:52] VERBOSE[23604] app_queue.c: -- Called Agent/2145 [Aug 13 12:51:52] VERBOSE[23604] app_queue.c: -- Agent/2145 answered SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:52] VERBOSE[23604] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d89b [Aug 13 12:51:52] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d8a5", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:51:52] VERBOSE[23619] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:51:52] VERBOSE[25287] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cedd [Aug 13 12:51:52] VERBOSE[25287] chan_agent.c: == Agent '1264' logged out [Aug 13 12:51:52] VERBOSE[25287] pbx.c: == Spawn extension (station, 1264, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000cedd' [Aug 13 12:51:52] DTMF[23609] channel.c: DTMF end '7' received on SIP/hq-ast-006-user-0000d89e, duration 867 ms [Aug 13 12:51:52] DTMF[23609] channel.c: DTMF end passthrough '7' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:51:53] DTMF[23615] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:51:53] DTMF[23615] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:51:53] DTMF[23615] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8a3, duration 160 ms [Aug 13 12:51:53] DTMF[23615] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:51:53] VERBOSE[23615] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8a3", "ivrcontext1-pn,87778922471,1") [Aug 13 12:51:53] VERBOSE[23615] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:51:53] VERBOSE[23615] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8a3", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:51:53] VERBOSE[23615] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:51:53] DTMF[23809] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:53] DTMF[23809] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:53] DTMF[23809] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8a6, duration 60 ms [Aug 13 12:51:53] DTMF[23809] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8a6 [Aug 13 12:51:53] VERBOSE[23809] file.c: -- Playing 'agent-incorrect.gsm' (language 'en') [Aug 13 12:51:53] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d8a5", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:51:53] VERBOSE[23619] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:51:53] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:7] Playback("SIP/hq-ast-006-user-0000d8a2", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:51:53] VERBOSE[23614] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:51:54] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:54] VERBOSE[23848] pbx.c: -- Executing [8008205413@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8a7", "default,8008205413,1") in new stack [Aug 13 12:51:54] VERBOSE[23848] pbx.c: -- Goto (default,8008205413,1) [Aug 13 12:51:54] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:1] Answer("SIP/hq-ast-006-user-0000d8a7", "1000") [Aug 13 12:51:54] DTMF[23619] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:51:54] DTMF[23619] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:51:54] DTMF[23619] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8a5, duration 120 ms [Aug 13 12:51:54] DTMF[23619] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:51:54] VERBOSE[23619] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8a5", "ivrcontext1-pn,86642981771,1") [Aug 13 12:51:54] VERBOSE[23619] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:51:54] VERBOSE[23619] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8a5", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:51:54] VERBOSE[23619] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:51:54] VERBOSE[23605] app_read.c: -- User entered '95035' [Aug 13 12:51:54] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d89c", "1?6:4") [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:51:54] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d89c", "database-lookup,servicelevel,bagster..service_area,postalcode,95035") [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d89c", "Start") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d89c", "RETURN_VALUE=NO") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d89c", "NO") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d89c", "LOOKUPVALUE=NO") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d89c", "") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d89c", "0?8:12") [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Goto (ivrcontext2-pn,87778922471,12) [Aug 13 12:51:54] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:12] Gotoif("SIP/hq-ast-006-user-0000d89c", "1?13:17") [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Goto (ivrcontext2-pn,87778922471,13) [Aug 13 12:51:54] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:13] Macro("SIP/hq-ast-006-user-0000d89c", "trackvalue,bagster..ivroptions,ivrcode,NOSERVICE") [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d89c", "Start") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d89c", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880275.99910)=NOSERVICE") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d89c", "") in new stack [Aug 13 12:51:54] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:14] Playback("SIP/hq-ast-006-user-0000d89c", "/ceprompts/dialer/inbound/bagster/no-service") [Aug 13 12:51:54] VERBOSE[23605] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/no-service.slin' (language 'en') [Aug 13 12:51:55] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:55] VERBOSE[23849] pbx.c: -- Executing [2088@station:1] Set("SIP/hq-ast-v06-user-0000d8a8", "AGENTSTAT=1") in new stack [Aug 13 12:51:55] VERBOSE[23849] pbx.c: -- Executing [2088@station:2] NoOp("SIP/hq-ast-v06-user-0000d8a8", "2088") in new stack [Aug 13 12:51:55] VERBOSE[23849] pbx.c: -- Executing [2088@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8a8", "1?good:bad") in new stack [Aug 13 12:51:55] VERBOSE[23849] pbx.c: -- Goto (station,2088,4) [Aug 13 12:51:55] VERBOSE[23849] pbx.c: -- Executing [2088@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8a8", "2088") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:2] UserEvent("SIP/hq-ast-006-user-0000d8a7", "DID,Channel:SIP/hq-ast-006-user-0000d8a7,Exten:8008205413,CallerIDNum:7033366173,CallerIDName:7033366173") [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:3] Set("SIP/hq-ast-006-user-0000d8a7", "CDR(userfield)=0,8008205413, V05-20120813-INBOUND-INCOSTCO-1344880314.99927.wav,INCOSTCO") [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:4] Set("SIP/hq-ast-006-user-0000d8a7", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880314.99927") [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:5] Set("SIP/hq-ast-006-user-0000d8a7", "DID=8008205413") [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:6] Macro("SIP/hq-ast-006-user-0000d8a7", "holiday-check-standard,INCOSTCO") [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8a7", "Start") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8a7", "RETURN_VALUE=") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8a7", "") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8a7", "1?empty:full") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8a7", "ISHOLIDAY=NO") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8a7", "") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:7] Gotoif("SIP/hq-ast-006-user-0000d8a7", "0?8:10") [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Goto (default,8008205413,10) [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8a7", "6:00-23:59,mon-fri,*,*?default,8008205413,14") [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Goto (default,8008205413,14) [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:14] Macro("SIP/hq-ast-006-user-0000d8a7", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a7", "Start") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a7", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a7", "10039941:10001000:122") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a7", "") in new stack [Aug 13 12:51:55] VERBOSE[23848] pbx_realtime.c: -- Executing [8008205413@default:15] Queue("SIP/hq-ast-006-user-0000d8a7", "INCOSTCO,tT,,,1800") [Aug 13 12:51:55] VERBOSE[23848] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8a7 [Aug 13 12:51:55] VERBOSE[23848] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d303 [Aug 13 12:51:55] VERBOSE[23848] chan_agent.c: -- agent_call, call to agent '1439' call on 'SIP/hq-ast-v06-user-0000d303' [Aug 13 12:51:55] VERBOSE[23848] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:55] VERBOSE[23849] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:51:55] VERBOSE[23848] app_queue.c: -- Called Agent/1439 [Aug 13 12:51:55] VERBOSE[23848] app_queue.c: -- Agent/1439 answered SIP/hq-ast-006-user-0000d8a7 [Aug 13 12:51:55] VERBOSE[23848] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a7 [Aug 13 12:51:55] VERBOSE[23850] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a7 [Aug 13 12:51:55] DTMF[23849] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:55] DTMF[23849] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8a8, duration 180 ms [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d8a8, duration 60 ms [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8a8, duration 140 ms [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:8] Macro("SIP/hq-ast-006-user-0000d8a2", "get-cpq-spygroup-queue,READYLIFT") [Aug 13 12:51:56] VERBOSE[23614] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a2", "Start") in new stack [Aug 13 12:51:56] VERBOSE[23614] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a2", "SPYGROUP=10039970:10000688:195") in new stack [Aug 13 12:51:56] VERBOSE[23614] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a2", "10039970:10000688:195") in new stack [Aug 13 12:51:56] VERBOSE[23614] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a2", "") in new stack [Aug 13 12:51:56] VERBOSE[23614] pbx_realtime.c: -- Executing [8666335791@default:9] Queue("SIP/hq-ast-006-user-0000d8a2", "READYLIFT,tT,,,360") [Aug 13 12:51:56] VERBOSE[23614] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d8a2 [Aug 13 12:51:56] VERBOSE[23614] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d19d [Aug 13 12:51:56] VERBOSE[23614] chan_agent.c: -- agent_call, call to agent '1961' call on 'SIP/hq-ast-v06-user-0000d19d' [Aug 13 12:51:56] VERBOSE[23614] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d8a8, duration 60 ms [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] VERBOSE[23809] pbx.c: == Spawn extension (station, 1441, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d8a6' [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d8a8, duration 140 ms [Aug 13 12:51:56] DTMF[23849] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:57] VERBOSE[23614] app_queue.c: -- Called Agent/1961 [Aug 13 12:51:57] VERBOSE[23614] app_queue.c: -- Agent/1961 answered SIP/hq-ast-006-user-0000d8a2 [Aug 13 12:51:57] VERBOSE[23614] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a2 [Aug 13 12:51:57] VERBOSE[23851] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a2 [Aug 13 12:51:57] DTMF[23849] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:57] DTMF[23849] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:57] DTMF[23849] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8a8, duration 120 ms [Aug 13 12:51:57] DTMF[23849] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:51:57] VERBOSE[23849] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:51:58] VERBOSE[23609] app_read.c: -- User entered '0317' [Aug 13 12:51:58] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d89e", "0?6:4") [Aug 13 12:51:58] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922471,4) [Aug 13 12:51:58] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:4] Read("SIP/hq-ast-006-user-0000d89e", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-re-enter,6") [Aug 13 12:51:58] VERBOSE[23609] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:51:58] VERBOSE[23609] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-re-enter.slin' (language 'en') [Aug 13 12:51:58] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:51:58] VERBOSE[23852] pbx.c: -- Executing [1441@station:1] Set("SIP/hq-ast-v06-user-0000d8a9", "AGENTSTAT=1") in new stack [Aug 13 12:51:58] VERBOSE[23852] pbx.c: -- Executing [1441@station:2] NoOp("SIP/hq-ast-v06-user-0000d8a9", "1441") in new stack [Aug 13 12:51:58] VERBOSE[23852] pbx.c: -- Executing [1441@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8a9", "1?good:bad") in new stack [Aug 13 12:51:58] VERBOSE[23852] pbx.c: -- Goto (station,1441,4) [Aug 13 12:51:58] VERBOSE[23852] pbx.c: -- Executing [1441@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8a9", "1441") in new stack [Aug 13 12:51:59] VERBOSE[23852] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:51:59] WARNING[23849] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:51:59] VERBOSE[23849] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8a8' [Aug 13 12:51:59] VERBOSE[23849] chan_agent.c: == Agent '2088' logged in (format ulaw/slin) [Aug 13 12:51:59] DTMF[23852] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:51:59] DTMF[23852] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:51:59] DTMF[23852] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d8a9, duration 120 ms [Aug 13 12:51:59] DTMF[23852] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:51:59] DTMF[23852] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:51:59] DTMF[23852] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d8a9, duration 60 ms [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8a9, duration 69 ms [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8a9, duration 60 ms [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d8a9, duration 60 ms [Aug 13 12:52:00] DTMF[23852] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:00] VERBOSE[23615] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8a3", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:52:00] VERBOSE[23615] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:52:01] DTMF[23852] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:01] DTMF[23852] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:01] DTMF[23852] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8a9, duration 69 ms [Aug 13 12:52:01] DTMF[23852] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:52:01] VERBOSE[23852] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:52:02] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:02] VERBOSE[23853] pbx.c: -- Executing [8778456280@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8aa", "default,8778456280,1") in new stack [Aug 13 12:52:02] VERBOSE[23853] pbx.c: -- Goto (default,8778456280,1) [Aug 13 12:52:02] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:1] Answer("SIP/hq-ast-006-user-0000d8aa", "1000") [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:2] UserEvent("SIP/hq-ast-006-user-0000d8aa", "DID,Channel:SIP/hq-ast-006-user-0000d8aa,Exten:8778456280,CallerIDNum:3015028523,CallerIDName:3015028523") [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:3] Set("SIP/hq-ast-006-user-0000d8aa", "CDR(userfield)=0,8778456280") [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:4] Set("SIP/hq-ast-006-user-0000d8aa", "CDR(userfield)=0,8778456280,V05-20120813-INBOUND-PPMEDICAID-1344880322.99932.wav,PPMEDICAID") [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:5] Set("SIP/hq-ast-006-user-0000d8aa", "MONITOR_FILENAME=V05-20120813-INBOUND-PPMEDICAID-1344880322.99932") [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:6] Set("SIP/hq-ast-006-user-0000d8aa", "DID=8778456280") [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:7] Macro("SIP/hq-ast-006-user-0000d8aa", "holiday-check-standard,PPMEDICAID") [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8aa", "Start") in new stack [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8aa", "RETURN_VALUE=") in new stack [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8aa", "") in new stack [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8aa", "1?empty:full") in new stack [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8aa", "ISHOLIDAY=NO") in new stack [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8aa", "") in new stack [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:8] Gotoif("SIP/hq-ast-006-user-0000d8aa", "0?9:11") [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Goto (default,8778456280,11) [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8aa", "9:00-20:00,mon-fri,*,*?default,8778456280,17") [Aug 13 12:52:03] VERBOSE[23853] pbx.c: -- Goto (default,8778456280,17) [Aug 13 12:52:03] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:17] Playback("SIP/hq-ast-006-user-0000d8aa", "/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312") [Aug 13 12:52:03] VERBOSE[23853] file.c: -- Playing '/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312.slin' (language 'en') [Aug 13 12:52:03] WARNING[23852] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:03] VERBOSE[23852] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8a9' [Aug 13 12:52:03] VERBOSE[23852] chan_agent.c: == Agent '1441' logged in (format ulaw/slin) [Aug 13 12:52:04] DTMF[23615] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:04] DTMF[23615] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:04] DTMF[23615] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8a3, duration 200 ms [Aug 13 12:52:04] DTMF[23615] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:05] VERBOSE[23615] pbx_realtime.c: -- Executing [2@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8a3", "ivrcontext2-pn,87778922472,1") [Aug 13 12:52:05] VERBOSE[23615] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:52:05] DTMF[23609] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:05] DTMF[23609] channel.c: DTMF begin ignored '3' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:06] DTMF[23609] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d89e, duration 382 ms [Aug 13 12:52:06] DTMF[23609] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:06] VERBOSE[23615] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8a3", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:52:06] VERBOSE[23615] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:52:06] VERBOSE[23615] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8a3", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:52:06] VERBOSE[23615] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:52:06] DTMF[23609] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:06] DTMF[23609] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:06] VERBOSE[23619] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d8a5", "THEQUEUE=REFLINE") [Aug 13 12:52:07] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:07] DTMF[23609] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d89e, duration 331 ms [Aug 13 12:52:07] DTMF[23609] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:07] VERBOSE[23854] pbx.c: -- Executing [2132@station:1] Set("SIP/hq-ast-v06-user-0000d8ab", "AGENTSTAT=1") in new stack [Aug 13 12:52:07] VERBOSE[23854] pbx.c: -- Executing [2132@station:2] NoOp("SIP/hq-ast-v06-user-0000d8ab", "2132") in new stack [Aug 13 12:52:07] VERBOSE[23854] pbx.c: -- Executing [2132@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8ab", "1?good:bad") in new stack [Aug 13 12:52:07] VERBOSE[23854] pbx.c: -- Goto (station,2132,4) [Aug 13 12:52:07] VERBOSE[23854] pbx.c: -- Executing [2132@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8ab", "2132") in new stack [Aug 13 12:52:07] VERBOSE[23619] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d8a5", "default,8664298177,11") [Aug 13 12:52:07] VERBOSE[23619] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:52:07] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d8a5", "DID,Channel:SIP/hq-ast-006-user-0000d8a5,Exten:8664298177,CallerIDNum:9372243300,CallerIDName:9372243300") [Aug 13 12:52:07] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d8a5", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880306.99923.wav,REFLINE") [Aug 13 12:52:07] VERBOSE[23854] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:52:07] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d8a5", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880306.99923") [Aug 13 12:52:07] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d8a5", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:52:07] VERBOSE[23619] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:52:07] DTMF[23609] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:07] DTMF[23609] channel.c: DTMF begin ignored '3' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:07] DTMF[23609] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d89e, duration 331 ms [Aug 13 12:52:07] DTMF[23609] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:07] DTMF[23854] channel.c: DTMF begin '7' received on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:07] DTMF[23854] channel.c: DTMF begin ignored '7' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:07] DTMF[23854] channel.c: DTMF end '7' received on SIP/hq-ast-v06-user-0000d8ab, duration 180 ms [Aug 13 12:52:07] DTMF[23854] channel.c: DTMF end passthrough '7' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8ab, duration 60 ms [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23609] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:08] DTMF[23609] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d8ab, duration 61 ms [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d8ab, duration 60 ms [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23609] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89e, duration 293 ms [Aug 13 12:52:08] DTMF[23609] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d8ab, duration 60 ms [Aug 13 12:52:08] DTMF[23854] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:08] DTMF[23609] channel.c: DTMF begin '7' received on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:08] DTMF[23609] channel.c: DTMF begin ignored '7' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:09] DTMF[23854] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:09] DTMF[23854] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:09] DTMF[23609] channel.c: DTMF end '7' received on SIP/hq-ast-006-user-0000d89e, duration 306 ms [Aug 13 12:52:09] DTMF[23609] channel.c: DTMF end passthrough '7' on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:09] DTMF[23854] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8ab, duration 140 ms [Aug 13 12:52:09] DTMF[23854] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8ab [Aug 13 12:52:09] VERBOSE[23854] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:52:09] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:15] Wait("SIP/hq-ast-006-user-0000d89c", "3") [Aug 13 12:52:10] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:10] VERBOSE[23855] pbx.c: -- Executing [1622@station:1] Set("SIP/hq-ast-v06-user-0000d8ac", "AGENTSTAT=1") in new stack [Aug 13 12:52:10] VERBOSE[23855] pbx.c: -- Executing [1622@station:2] NoOp("SIP/hq-ast-v06-user-0000d8ac", "1622") in new stack [Aug 13 12:52:10] VERBOSE[23855] pbx.c: -- Executing [1622@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8ac", "1?good:bad") in new stack [Aug 13 12:52:10] VERBOSE[23855] pbx.c: -- Goto (station,1622,4) [Aug 13 12:52:10] VERBOSE[23855] pbx.c: -- Executing [1622@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8ac", "1622") in new stack [Aug 13 12:52:10] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d8a5", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:52:10] VERBOSE[23619] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a5", "Start") in new stack [Aug 13 12:52:10] VERBOSE[23619] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a5", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:52:10] VERBOSE[23619] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a5", "10039935:10001005:111") in new stack [Aug 13 12:52:10] VERBOSE[23619] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a5", "") in new stack [Aug 13 12:52:10] VERBOSE[23619] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d8a5", "REFLINE,tT,,,360") [Aug 13 12:52:10] VERBOSE[23619] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:52:10] VERBOSE[23619] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cbc0 [Aug 13 12:52:10] VERBOSE[23619] chan_agent.c: -- agent_call, call to agent '1046' call on 'SIP/hq-ast-v06-user-0000cbc0' [Aug 13 12:52:10] VERBOSE[23619] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:10] VERBOSE[23855] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:52:10] VERBOSE[23619] app_queue.c: -- Called Agent/1046 [Aug 13 12:52:10] VERBOSE[23619] app_queue.c: -- Agent/1046 answered SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:52:10] VERBOSE[23619] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:52:10] VERBOSE[23856] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:52:10] WARNING[23854] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:10] VERBOSE[23854] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8ab' [Aug 13 12:52:10] VERBOSE[23854] chan_agent.c: == Agent '2132' logged in (format ulaw/slin) [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8ac, duration 120 ms [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8ac, duration 60 ms [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8ac, duration 80 ms [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8ac, duration 79 ms [Aug 13 12:52:11] DTMF[23855] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8ac, duration 60 ms [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] WARNING[22645] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:12] VERBOSE[22645] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d5c6' [Aug 13 12:52:12] VERBOSE[22645] pbx.c: == Spawn extension (default, 8887045290, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d87d' [Aug 13 12:52:12] VERBOSE[22648] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:52:12] VERBOSE[22648] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d87d [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:16] Goto("SIP/hq-ast-006-user-0000d89c", "21") [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d89c", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d89c", "THEQUEUE=BAGENGLISH") [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d89c", "default,8777892247,11") [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d89c", "DID,Channel:SIP/hq-ast-006-user-0000d89c,Exten:8777892247,CallerIDNum:5108289957,CallerIDName:5108289957") [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d89c", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880275.99910.wav,BAGENGLISH") [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d89c", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880275.99910") [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d89c", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d89c", "Start") in new stack [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d89c", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d89c", "10039946:10000416:164") in new stack [Aug 13 12:52:12] VERBOSE[23605] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d89c", "") in new stack [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d89c", "V05-20120813-INBOUND-BAGENGLISH-1344880275.99910.wav49") [Aug 13 12:52:12] VERBOSE[23857] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d89c [Aug 13 12:52:12] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d89c", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:52:12] VERBOSE[23605] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8ac, duration 100 ms [Aug 13 12:52:12] DTMF[23855] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:52:12] VERBOSE[23855] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:52:14] WARNING[23855] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:14] VERBOSE[23855] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8ac' [Aug 13 12:52:14] VERBOSE[23855] chan_agent.c: == Agent '1622' logged in (format ulaw/slin) [Aug 13 12:52:14] VERBOSE[23609] app_read.c: -- User entered '30317' [Aug 13 12:52:14] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:5] Goto("SIP/hq-ast-006-user-0000d89e", "3") [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922471,3) [Aug 13 12:52:14] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d89e", "1?6:4") [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:52:14] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d89e", "database-lookup,servicelevel,bagster..service_area,postalcode,30317") [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d89e", "Start") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d89e", "RETURN_VALUE=FULL") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d89e", "FULL") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d89e", "LOOKUPVALUE=FULL") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d89e", "") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d89e", "1?8:12") [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922471,8) [Aug 13 12:52:14] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:8] Macro("SIP/hq-ast-006-user-0000d89e", "trackvalue,bagster..ivroptions,ivrcode,FULLSERVICE") [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d89e", "Start") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d89e", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880291.99914)=FULLSERVICE") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d89e", "") in new stack [Aug 13 12:52:14] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:9] Playback("SIP/hq-ast-006-user-0000d89e", "/ceprompts/dialer/inbound/bagster/full-service") [Aug 13 12:52:14] VERBOSE[23609] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/full-service.slin' (language 'en') [Aug 13 12:52:15] VERBOSE[23858] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d89c", "QUEUE_MIN_PENALTY=0") [Aug 13 12:52:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d89c", "QUEUE_MAX_PENALTY=1") [Aug 13 12:52:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d89c", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:52:16] VERBOSE[23605] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:52:16] VERBOSE[23605] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d89c", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:52:16] VERBOSE[23605] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d89c [Aug 13 12:52:16] VERBOSE[23605] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d3a0 [Aug 13 12:52:16] VERBOSE[23605] chan_agent.c: -- agent_call, call to agent '1049' call on 'SIP/hq-ast-v06-user-0000d3a0' [Aug 13 12:52:16] VERBOSE[23605] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:16] VERBOSE[23605] app_queue.c: -- Called Agent/1049 [Aug 13 12:52:16] VERBOSE[23605] app_queue.c: -- Agent/1049 answered SIP/hq-ast-006-user-0000d89c [Aug 13 12:52:16] VERBOSE[23605] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d89c [Aug 13 12:52:18] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:18] VERBOSE[23859] pbx.c: -- Executing [8777377167@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8ae", "default,8777377167,1") in new stack [Aug 13 12:52:18] VERBOSE[23859] pbx.c: -- Goto (default,8777377167,1) [Aug 13 12:52:18] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:1] Answer("SIP/hq-ast-006-user-0000d8ae", "1000") [Aug 13 12:52:19] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:19] VERBOSE[23860] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8af", "default,8777892247,1") in new stack [Aug 13 12:52:19] VERBOSE[23860] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:52:19] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8af", "1000") [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:2] UserEvent("SIP/hq-ast-006-user-0000d8ae", "DID,Channel:SIP/hq-ast-006-user-0000d8ae,Exten:8777377167,CallerIDNum:7076239002,CallerIDName:7076239002") [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:3] Set("SIP/hq-ast-006-user-0000d8ae", "CDR(userfield)=0,8777377167, V05-20120813-INBOUND-INCOSTCO-1344880338.99938.wav,INCOSTCO") [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:4] Set("SIP/hq-ast-006-user-0000d8ae", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880338.99938") [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:5] Set("SIP/hq-ast-006-user-0000d8ae", "DID=8777377167") [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:6] Macro("SIP/hq-ast-006-user-0000d8ae", "holiday-check-standard,INCOSTCO") [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8ae", "Start") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8ae", "RETURN_VALUE=") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8ae", "") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8ae", "1?empty:full") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8ae", "ISHOLIDAY=NO") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8ae", "") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:7] Gotoif("SIP/hq-ast-006-user-0000d8ae", "0?8:10") [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Goto (default,8777377167,10) [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8ae", "6:00-23:59,mon-fri,*,*?default,8777377167,14") [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Goto (default,8777377167,14) [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:14] Macro("SIP/hq-ast-006-user-0000d8ae", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8ae", "Start") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8ae", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8ae", "10039941:10001000:122") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8ae", "") in new stack [Aug 13 12:52:19] VERBOSE[23859] pbx_realtime.c: -- Executing [8777377167@default:15] Queue("SIP/hq-ast-006-user-0000d8ae", "INCOSTCO,tT,,,1800") [Aug 13 12:52:19] VERBOSE[23859] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8ae [Aug 13 12:52:19] VERBOSE[23859] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d696 [Aug 13 12:52:19] VERBOSE[23859] chan_agent.c: -- agent_call, call to agent '1766' call on 'SIP/hq-ast-v06-user-0000d696' [Aug 13 12:52:19] VERBOSE[23859] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:20] VERBOSE[23859] app_queue.c: -- Called Agent/1766 [Aug 13 12:52:20] VERBOSE[23859] app_queue.c: -- Agent/1766 answered SIP/hq-ast-006-user-0000d8ae [Aug 13 12:52:20] VERBOSE[23859] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8ae [Aug 13 12:52:20] VERBOSE[23861] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8ae [Aug 13 12:52:20] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8af", "DID=8777892247") [Aug 13 12:52:20] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8af", "CDR(userfield)=0,8777892247") [Aug 13 12:52:20] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8af", "holiday-check-standard,BAGENGLISH") [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8af", "Start") in new stack [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8af", "RETURN_VALUE=") in new stack [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8af", "") in new stack [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8af", "1?empty:full") in new stack [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8af", "ISHOLIDAY=NO") in new stack [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8af", "") in new stack [Aug 13 12:52:20] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8af", "0?6:8") [Aug 13 12:52:20] VERBOSE[23860] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:52:20] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8af", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:52:20] VERBOSE[23860] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:52:21] VERBOSE[20646] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d815 [Aug 13 12:52:21] VERBOSE[21899] pbx.c: == Spawn extension (atxfer, 8887395820, 1) exited non-zero on 'Local/8887395820@atxfer-613c;2' [Aug 13 12:52:21] VERBOSE[12799] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d6f0 [Aug 13 12:52:21] VERBOSE[13362] app_macro.c: == Spawn extension (macro-outbound-call-local-T1, s, 3) exited non-zero on 'Local/8778426048@atxfer-b461;2' in macro 'outbound-call-local-T1' [Aug 13 12:52:21] VERBOSE[13362] pbx.c: == Spawn extension (atxfer, 8778426048, 1) exited non-zero on 'Local/8778426048@atxfer-b461;2' [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8a3", "THEQUEUE=BAGENGLISH") [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8a3", "default,8777892247,11") [Aug 13 12:52:22] VERBOSE[23615] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8a3", "DID,Channel:SIP/hq-ast-006-user-0000d8a3,Exten:8777892247,CallerIDNum:4042480815,CallerIDName:4042480815") [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8a3", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880305.99919.wav,BAGENGLISH") [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8a3", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880305.99919") [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8a3", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:52:22] VERBOSE[23615] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8a3", "Start") in new stack [Aug 13 12:52:22] VERBOSE[23615] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8a3", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:52:22] VERBOSE[23615] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8a3", "10039946:10000416:164") in new stack [Aug 13 12:52:22] VERBOSE[23615] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8a3", "") in new stack [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8a3", "V05-20120813-INBOUND-BAGENGLISH-1344880305.99919.wav49") [Aug 13 12:52:22] VERBOSE[23862] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:22] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8a3", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:52:22] VERBOSE[23615] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:52:22] VERBOSE[17484] pbx.c: == Spawn extension (atxfer, 8887395820, 1) exited non-zero on 'Local/8887395820@atxfer-ce04;2' [Aug 13 12:52:22] VERBOSE[15470] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d760 [Aug 13 12:52:24] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:18] Playback("SIP/hq-ast-006-user-0000d8aa", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:52:24] VERBOSE[23853] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:52:26] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8a3", "QUEUE_MIN_PENALTY=0") [Aug 13 12:52:26] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8a3", "QUEUE_MAX_PENALTY=1") [Aug 13 12:52:26] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8a3", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:52:26] VERBOSE[23615] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:52:26] VERBOSE[23615] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8a3", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:52:26] VERBOSE[23615] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:26] VERBOSE[23615] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d87e [Aug 13 12:52:26] VERBOSE[23615] chan_agent.c: -- agent_call, call to agent '1123' call on 'SIP/hq-ast-v06-user-0000d87e' [Aug 13 12:52:26] VERBOSE[23615] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:26] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:10] Wait("SIP/hq-ast-006-user-0000d89e", "3") [Aug 13 12:52:26] VERBOSE[23615] app_queue.c: -- Called Agent/1123 [Aug 13 12:52:26] VERBOSE[23615] app_queue.c: -- Agent/1123 answered SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:26] VERBOSE[23615] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8a3 [Aug 13 12:52:27] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:19] Macro("SIP/hq-ast-006-user-0000d8aa", "get-cpq-spygroup-queue,PPMEDICAID") [Aug 13 12:52:27] VERBOSE[23853] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8aa", "Start") in new stack [Aug 13 12:52:27] VERBOSE[23853] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8aa", "SPYGROUP=10100087:10001404:235") in new stack [Aug 13 12:52:27] VERBOSE[23853] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8aa", "10100087:10001404:235") in new stack [Aug 13 12:52:27] VERBOSE[23853] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8aa", "") in new stack [Aug 13 12:52:27] VERBOSE[23853] pbx_realtime.c: -- Executing [8778456280@default:20] Queue("SIP/hq-ast-006-user-0000d8aa", "PPMEDICAID,tT,,,360") [Aug 13 12:52:27] VERBOSE[23853] res_musiconhold.c: -- Started music on hold, class '10001404-ppmedicaid', on SIP/hq-ast-006-user-0000d8aa [Aug 13 12:52:27] VERBOSE[23853] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7eb [Aug 13 12:52:27] VERBOSE[23853] chan_agent.c: -- agent_call, call to agent '1386' call on 'SIP/hq-ast-v06-user-0000d7eb' [Aug 13 12:52:27] VERBOSE[23853] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:28] VERBOSE[23853] app_queue.c: -- Called Agent/1386 [Aug 13 12:52:28] VERBOSE[23853] app_queue.c: -- Agent/1386 answered SIP/hq-ast-006-user-0000d8aa [Aug 13 12:52:28] VERBOSE[23853] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8aa [Aug 13 12:52:28] VERBOSE[23865] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8aa [Aug 13 12:52:28] WARNING[22144] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:28] VERBOSE[22144] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d6ce' [Aug 13 12:52:28] VERBOSE[22144] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d865' [Aug 13 12:52:28] VERBOSE[22364] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:52:28] VERBOSE[22364] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d865 [Aug 13 12:52:28] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:28] VERBOSE[23866] pbx.c: -- Executing [8778456280@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b0", "default,8778456280,1") in new stack [Aug 13 12:52:28] VERBOSE[23866] pbx.c: -- Goto (default,8778456280,1) [Aug 13 12:52:28] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:1] Answer("SIP/hq-ast-006-user-0000d8b0", "1000") [Aug 13 12:52:28] DTMF[23860] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:28] DTMF[23860] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:29] DTMF[23860] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8af, duration 320 ms [Aug 13 12:52:29] DTMF[23860] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:29] VERBOSE[23860] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8af", "ivrcontext1-pn,87778922471,1") [Aug 13 12:52:29] VERBOSE[23860] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:52:29] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8af", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:52:29] VERBOSE[23860] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:11] Goto("SIP/hq-ast-006-user-0000d89e", "21") [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d89e", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d89e", "THEQUEUE=BAGENGLISH") [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d89e", "default,8777892247,11") [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d89e", "DID,Channel:SIP/hq-ast-006-user-0000d89e,Exten:8777892247,CallerIDNum:6362849681,CallerIDName:6362849681") [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d89e", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880291.99914.wav,BAGENGLISH") [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d89e", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880291.99914") [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d89e", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d89e", "Start") in new stack [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d89e", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d89e", "10039946:10000416:164") in new stack [Aug 13 12:52:29] VERBOSE[23609] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d89e", "") in new stack [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d89e", "V05-20120813-INBOUND-BAGENGLISH-1344880291.99914.wav49") [Aug 13 12:52:29] VERBOSE[23867] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:29] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d89e", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:52:29] VERBOSE[23609] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:2] UserEvent("SIP/hq-ast-006-user-0000d8b0", "DID,Channel:SIP/hq-ast-006-user-0000d8b0,Exten:8778456280,CallerIDNum:4432625639,CallerIDName:4432625639") [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:3] Set("SIP/hq-ast-006-user-0000d8b0", "CDR(userfield)=0,8778456280") [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:4] Set("SIP/hq-ast-006-user-0000d8b0", "CDR(userfield)=0,8778456280,V05-20120813-INBOUND-PPMEDICAID-1344880348.99943.wav,PPMEDICAID") [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:5] Set("SIP/hq-ast-006-user-0000d8b0", "MONITOR_FILENAME=V05-20120813-INBOUND-PPMEDICAID-1344880348.99943") [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:6] Set("SIP/hq-ast-006-user-0000d8b0", "DID=8778456280") [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:7] Macro("SIP/hq-ast-006-user-0000d8b0", "holiday-check-standard,PPMEDICAID") [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b0", "Start") in new stack [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b0", "RETURN_VALUE=") in new stack [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b0", "") in new stack [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b0", "1?empty:full") in new stack [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b0", "ISHOLIDAY=NO") in new stack [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b0", "") in new stack [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:8] Gotoif("SIP/hq-ast-006-user-0000d8b0", "0?9:11") [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Goto (default,8778456280,11) [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8b0", "9:00-20:00,mon-fri,*,*?default,8778456280,17") [Aug 13 12:52:29] VERBOSE[23866] pbx.c: -- Goto (default,8778456280,17) [Aug 13 12:52:29] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:17] Playback("SIP/hq-ast-006-user-0000d8b0", "/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312") [Aug 13 12:52:29] VERBOSE[23866] file.c: -- Playing '/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312.slin' (language 'en') [Aug 13 12:52:33] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d89e", "QUEUE_MIN_PENALTY=0") [Aug 13 12:52:33] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d89e", "QUEUE_MAX_PENALTY=1") [Aug 13 12:52:33] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d89e", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:52:33] VERBOSE[23609] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:52:33] VERBOSE[23609] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d89e", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:52:33] VERBOSE[23609] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:33] VERBOSE[23609] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cf85 [Aug 13 12:52:33] VERBOSE[23609] chan_agent.c: -- agent_call, call to agent '1864' call on 'SIP/hq-ast-v06-user-0000cf85' [Aug 13 12:52:33] VERBOSE[23609] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:33] VERBOSE[23609] app_queue.c: -- Called Agent/1864 [Aug 13 12:52:33] VERBOSE[23609] app_queue.c: -- Agent/1864 answered SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:33] VERBOSE[23609] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d89e [Aug 13 12:52:36] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:36] VERBOSE[23868] pbx.c: -- Executing [6126593200@station:1] NoCDR("SIP/hq-ast-v06-user-0000d8b1", "") in new stack [Aug 13 12:52:36] VERBOSE[23868] pbx.c: -- Executing [6126593200@station:2] Set("SIP/hq-ast-v06-user-0000d8b1", "CALLERID(num)=") in new stack [Aug 13 12:52:36] VERBOSE[23868] pbx.c: -- Executing [6126593200@station:3] Set("SIP/hq-ast-v06-user-0000d8b1", "CALLERID(name)=") in new stack [Aug 13 12:52:36] VERBOSE[23868] pbx.c: -- Executing [6126593200@station:4] Dial("SIP/hq-ast-v06-user-0000d8b1", "SIP/hq-ast-005-trunk/6126593200,,tT") in new stack [Aug 13 12:52:36] VERBOSE[23868] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:36] VERBOSE[23868] app_dial.c: -- Called SIP/hq-ast-005-trunk/6126593200 [Aug 13 12:52:36] VERBOSE[23868] app_dial.c: -- SIP/hq-ast-005-trunk-0000d8b2 is making progress passing it to SIP/hq-ast-v06-user-0000d8b1 [Aug 13 12:52:36] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8af", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:52:36] VERBOSE[23860] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:52:36] DTMF[23860] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:36] DTMF[23860] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:37] DTMF[23860] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8af, duration 320 ms [Aug 13 12:52:37] DTMF[23860] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:37] VERBOSE[23860] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8af", "ivrcontext2-pn,87778922471,1") [Aug 13 12:52:37] VERBOSE[23860] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:52:37] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d8af", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:52:37] VERBOSE[23860] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8af", "Start") in new stack [Aug 13 12:52:37] VERBOSE[23860] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8af", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880339.99939)=PRESS1") in new stack [Aug 13 12:52:37] VERBOSE[23860] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8af", "") in new stack [Aug 13 12:52:37] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d8af", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:52:37] VERBOSE[23860] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:52:37] VERBOSE[23860] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:52:37] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:37] VERBOSE[23869] pbx.c: -- Executing [8553685362@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b3", "default,8553685362,1") in new stack [Aug 13 12:52:37] VERBOSE[23869] pbx.c: -- Goto (default,8553685362,1) [Aug 13 12:52:37] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:1] Answer("SIP/hq-ast-006-user-0000d8b3", "1000") [Aug 13 12:52:37] VERBOSE[23868] app_dial.c: -- SIP/hq-ast-005-trunk-0000d8b2 is ringing [Aug 13 12:52:37] VERBOSE[23868] app_dial.c: -- SIP/hq-ast-005-trunk-0000d8b2 answered SIP/hq-ast-v06-user-0000d8b1 [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:2] UserEvent("SIP/hq-ast-006-user-0000d8b3", "DID,Channel:SIP/hq-ast-006-user-0000d8b3,Exten:8553685362,CallerIDNum:3109808326,CallerIDName:3109808326") [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:3] Set("SIP/hq-ast-006-user-0000d8b3", "CDR(userfield)=0,8553685362") [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:4] Set("SIP/hq-ast-006-user-0000d8b3", "CDR(userfield)=0,8553685362,V05-20120813-INBOUND-GIFTANGO-1344880357.99947.wav,GIFTANGO") [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:5] Set("SIP/hq-ast-006-user-0000d8b3", "MONITOR_FILENAME=V05-20120813-INBOUND-GIFTANGO-1344880357.99947") [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:6] Set("SIP/hq-ast-006-user-0000d8b3", "DID=8553685362") [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:7] Macro("SIP/hq-ast-006-user-0000d8b3", "holiday-check-standard,GIFTANGO") [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b3", "Start") in new stack [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b3", "RETURN_VALUE=") in new stack [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b3", "") in new stack [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b3", "1?empty:full") in new stack [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b3", "ISHOLIDAY=NO") in new stack [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b3", "") in new stack [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:8] Gotoif("SIP/hq-ast-006-user-0000d8b3", "0?9:11") [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Goto (default,8553685362,11) [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8b3", "8:00-19:00,sun-sat,*,*?default,8553685362,14") [Aug 13 12:52:38] VERBOSE[23869] pbx.c: -- Goto (default,8553685362,14) [Aug 13 12:52:38] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:14] Playback("SIP/hq-ast-006-user-0000d8b3", "/ceprompts/dialer/inbound/gifttango/gifttango-mandatory") [Aug 13 12:52:38] VERBOSE[23869] file.c: -- Playing '/ceprompts/dialer/inbound/gifttango/gifttango-mandatory.slin' (language 'en') [Aug 13 12:52:38] DTMF[23868] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d8b1 [Aug 13 12:52:38] DTMF[23868] channel.c: DTMF begin passthrough '1' on SIP/hq-ast-v06-user-0000d8b1 [Aug 13 12:52:38] DTMF[23868] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d8b1, duration 160 ms [Aug 13 12:52:38] DTMF[23868] channel.c: DTMF end accepted with begin '1' on SIP/hq-ast-v06-user-0000d8b1 [Aug 13 12:52:38] DTMF[23868] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d8b1 [Aug 13 12:52:39] WARNING[22642] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:39] VERBOSE[22642] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d432' [Aug 13 12:52:39] VERBOSE[22642] pbx.c: == Spawn extension (default, 8006375792, 18) exited non-zero on 'SIP/hq-ast-006-user-0000d87c' [Aug 13 12:52:39] VERBOSE[23124] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:52:39] VERBOSE[23124] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d87c [Aug 13 12:52:41] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:15] Macro("SIP/hq-ast-006-user-0000d8b3", "get-cpq-spygroup-queue,GIFTANGO") [Aug 13 12:52:41] VERBOSE[23869] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b3", "Start") in new stack [Aug 13 12:52:41] VERBOSE[23869] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b3", "SPYGROUP=10100095:10001469:293") in new stack [Aug 13 12:52:41] VERBOSE[23869] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b3", "10100095:10001469:293") in new stack [Aug 13 12:52:41] VERBOSE[23869] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b3", "") in new stack [Aug 13 12:52:41] VERBOSE[23869] pbx_realtime.c: -- Executing [8553685362@default:16] Queue("SIP/hq-ast-006-user-0000d8b3", "GIFTANGO,tT,,,7200") [Aug 13 12:52:41] VERBOSE[23869] res_musiconhold.c: -- Started music on hold, class '10001469-giftango', on SIP/hq-ast-006-user-0000d8b3 [Aug 13 12:52:41] VERBOSE[23869] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d336 [Aug 13 12:52:41] VERBOSE[23869] chan_agent.c: -- agent_call, call to agent '2103' call on 'SIP/hq-ast-v06-user-0000d336' [Aug 13 12:52:41] VERBOSE[23869] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:41] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:41] VERBOSE[23870] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b4", "default,8777892247,1") in new stack [Aug 13 12:52:41] VERBOSE[23870] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:52:41] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8b4", "1000") [Aug 13 12:52:41] VERBOSE[23869] app_queue.c: -- Called Agent/2103 [Aug 13 12:52:41] VERBOSE[23869] app_queue.c: -- Agent/2103 answered SIP/hq-ast-006-user-0000d8b3 [Aug 13 12:52:41] VERBOSE[23869] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b3 [Aug 13 12:52:42] VERBOSE[23871] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b3 [Aug 13 12:52:42] WARNING[22403] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:42] VERBOSE[22403] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d07e' [Aug 13 12:52:42] VERBOSE[22403] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d876' [Aug 13 12:52:42] VERBOSE[22759] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:52:42] VERBOSE[22759] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d876 [Aug 13 12:52:42] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8b4", "DID=8777892247") [Aug 13 12:52:42] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8b4", "CDR(userfield)=0,8777892247") [Aug 13 12:52:42] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8b4", "holiday-check-standard,BAGENGLISH") [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b4", "Start") in new stack [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b4", "RETURN_VALUE=") in new stack [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b4", "") in new stack [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b4", "1?empty:full") in new stack [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b4", "ISHOLIDAY=NO") in new stack [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b4", "") in new stack [Aug 13 12:52:42] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8b4", "0?6:8") [Aug 13 12:52:42] VERBOSE[23870] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:52:42] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8b4", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:52:42] VERBOSE[23870] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d8af, duration 320 ms [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF begin '7' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF begin ignored '7' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF end '7' received on SIP/hq-ast-006-user-0000d8af, duration 204 ms [Aug 13 12:52:43] DTMF[23860] channel.c: DTMF end passthrough '7' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF begin '4' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF begin ignored '4' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF end '4' received on SIP/hq-ast-006-user-0000d8af, duration 204 ms [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF end passthrough '4' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d8af, duration 216 ms [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF begin '8' received on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF begin ignored '8' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF end '8' received on SIP/hq-ast-006-user-0000d8af, duration 216 ms [Aug 13 12:52:44] DTMF[23860] channel.c: DTMF end passthrough '8' on SIP/hq-ast-006-user-0000d8af [Aug 13 12:52:50] VERBOSE[23860] app_read.c: -- User entered '07458' [Aug 13 12:52:50] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d8af", "1?6:4") [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:52:50] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d8af", "database-lookup,servicelevel,bagster..service_area,postalcode,07458") [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d8af", "Start") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d8af", "RETURN_VALUE=FULL") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d8af", "FULL") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d8af", "LOOKUPVALUE=FULL") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d8af", "") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d8af", "1?8:12") [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Goto (ivrcontext2-pn,87778922471,8) [Aug 13 12:52:50] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:8] Macro("SIP/hq-ast-006-user-0000d8af", "trackvalue,bagster..ivroptions,ivrcode,FULLSERVICE") [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8af", "Start") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8af", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880339.99939)=FULLSERVICE") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8af", "") in new stack [Aug 13 12:52:50] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:9] Playback("SIP/hq-ast-006-user-0000d8af", "/ceprompts/dialer/inbound/bagster/full-service") [Aug 13 12:52:50] VERBOSE[23860] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/full-service.slin' (language 'en') [Aug 13 12:52:51] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:18] Playback("SIP/hq-ast-006-user-0000d8b0", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:52:51] VERBOSE[23866] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:52:51] DTMF[23870] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:52:51] DTMF[23870] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:52:52] DTMF[23870] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b4, duration 220 ms [Aug 13 12:52:52] DTMF[23870] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:52:52] VERBOSE[23870] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8b4", "ivrcontext1-pn,87778922471,1") [Aug 13 12:52:52] VERBOSE[23870] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:52:52] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8b4", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:52:52] VERBOSE[23870] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:52:52] WARNING[23605] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:52:52] VERBOSE[23605] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d3a0' [Aug 13 12:52:52] VERBOSE[23605] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d89c' [Aug 13 12:52:52] VERBOSE[23857] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:52:52] VERBOSE[23857] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d89c [Aug 13 12:52:55] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:19] Macro("SIP/hq-ast-006-user-0000d8b0", "get-cpq-spygroup-queue,PPMEDICAID") [Aug 13 12:52:55] VERBOSE[23866] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b0", "Start") in new stack [Aug 13 12:52:55] VERBOSE[23866] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b0", "SPYGROUP=10100087:10001404:235") in new stack [Aug 13 12:52:55] VERBOSE[23866] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b0", "10100087:10001404:235") in new stack [Aug 13 12:52:55] VERBOSE[23866] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b0", "") in new stack [Aug 13 12:52:55] VERBOSE[23866] pbx_realtime.c: -- Executing [8778456280@default:20] Queue("SIP/hq-ast-006-user-0000d8b0", "PPMEDICAID,tT,,,360") [Aug 13 12:52:55] VERBOSE[23866] res_musiconhold.c: -- Started music on hold, class '10001404-ppmedicaid', on SIP/hq-ast-006-user-0000d8b0 [Aug 13 12:52:55] VERBOSE[23866] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d4d7 [Aug 13 12:52:55] VERBOSE[23866] chan_agent.c: -- agent_call, call to agent '1905' call on 'SIP/hq-ast-v06-user-0000d4d7' [Aug 13 12:52:55] VERBOSE[23866] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:52:56] VERBOSE[23866] app_queue.c: -- Called Agent/1905 [Aug 13 12:52:56] VERBOSE[23866] app_queue.c: -- Agent/1905 answered SIP/hq-ast-006-user-0000d8b0 [Aug 13 12:52:56] VERBOSE[23866] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b0 [Aug 13 12:52:56] VERBOSE[24114] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b0 [Aug 13 12:52:56] VERBOSE[19379] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d7f5 [Aug 13 12:52:56] VERBOSE[20241] pbx.c: == Spawn extension (atxfer, 8887395820, 1) exited non-zero on 'Local/8887395820@atxfer-42ca;2' [Aug 13 12:52:59] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:52:59] VERBOSE[24115] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b5", "default,8777892247,1") in new stack [Aug 13 12:52:59] VERBOSE[24115] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:52:59] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8b5", "1000") [Aug 13 12:52:59] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8b4", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:52:59] VERBOSE[23870] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:52:59] DTMF[23870] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:52:59] DTMF[23870] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:52:59] VERBOSE[3294] chan_sip.c: -- Registered SIP 's1s036' at 192.168.169.222:15360 [Aug 13 12:52:59] DTMF[23870] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b4, duration 220 ms [Aug 13 12:52:59] DTMF[23870] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:52:59] VERBOSE[23870] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8b4", "ivrcontext2-pn,87778922471,1") [Aug 13 12:52:59] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:52:59] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d8b4", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:52:59] VERBOSE[23870] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8b4", "Start") in new stack [Aug 13 12:52:59] VERBOSE[23870] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8b4", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880361.99949)=PRESS1") in new stack [Aug 13 12:52:59] VERBOSE[23870] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8b4", "") in new stack [Aug 13 12:52:59] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d8b4", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:52:59] VERBOSE[23870] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:52:59] VERBOSE[23870] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:52:59] VERBOSE[17238] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d7a1 [Aug 13 12:52:59] VERBOSE[18360] pbx.c: == Spawn extension (atxfer, 8887395820, 1) exited non-zero on 'Local/8887395820@atxfer-7001;2' [Aug 13 12:53:00] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8b5", "DID=8777892247") [Aug 13 12:53:00] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8b5", "CDR(userfield)=0,8777892247") [Aug 13 12:53:00] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8b5", "holiday-check-standard,BAGENGLISH") [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b5", "Start") in new stack [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b5", "RETURN_VALUE=") in new stack [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b5", "") in new stack [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b5", "1?empty:full") in new stack [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b5", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b5", "") in new stack [Aug 13 12:53:00] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8b5", "0?6:8") [Aug 13 12:53:00] VERBOSE[24115] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:53:00] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8b5", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:53:00] VERBOSE[24115] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:53:00] WARNING[22883] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:00] VERBOSE[22883] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7c9' [Aug 13 12:53:00] VERBOSE[22883] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d884' [Aug 13 12:53:00] VERBOSE[22892] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:00] VERBOSE[22892] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d884 [Aug 13 12:53:01] WARNING[22141] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:01] VERBOSE[22141] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7db' [Aug 13 12:53:01] VERBOSE[22141] pbx.c: == Spawn extension (default, 8664298177, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d862' [Aug 13 12:53:01] VERBOSE[22148] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:01] VERBOSE[22148] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d862 [Aug 13 12:53:01] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:01] VERBOSE[24116] pbx.c: -- Executing [8772291178@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b6", "default,8772291178,1") in new stack [Aug 13 12:53:01] VERBOSE[24116] pbx.c: -- Goto (default,8772291178,1) [Aug 13 12:53:01] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:1] Answer("SIP/hq-ast-006-user-0000d8b6", "1000") [Aug 13 12:53:02] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:10] Wait("SIP/hq-ast-006-user-0000d8af", "3") [Aug 13 12:53:02] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:2] UserEvent("SIP/hq-ast-006-user-0000d8b6", "DID,Channel:SIP/hq-ast-006-user-0000d8b6,Exten:8772291178,CallerIDNum:8643147335,CallerIDName:8643147335") [Aug 13 12:53:02] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:3] Set("SIP/hq-ast-006-user-0000d8b6", "CDR(userfield)=0,8772291178") [Aug 13 12:53:02] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:4] Set("SIP/hq-ast-006-user-0000d8b6", "CDR(userfield)=0,8772291178,V05-20120813-INBOUND-PRTADNOFUL-1344880381.99952.wav,PRTADNOFUL") [Aug 13 12:53:02] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:5] Set("SIP/hq-ast-006-user-0000d8b6", "MONITOR_FILENAME=V05-20120813-INBOUND-PRTADNOFUL-1344880381.99952") [Aug 13 12:53:02] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:6] Set("SIP/hq-ast-006-user-0000d8b6", "DID=8772291178") [Aug 13 12:53:02] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:7] Macro("SIP/hq-ast-006-user-0000d8b6", "holiday-check-standard,PRTADNOFUL") [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b6", "Start") in new stack [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b6", "RETURN_VALUE=") in new stack [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b6", "") in new stack [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b6", "1?empty:full") in new stack [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b6", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:02] VERBOSE[24116] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b6", "") in new stack [Aug 13 12:53:03] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:8] Gotoif("SIP/hq-ast-006-user-0000d8b6", "0?9:11") [Aug 13 12:53:03] VERBOSE[24116] pbx.c: -- Goto (default,8772291178,11) [Aug 13 12:53:03] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8b6", "7:00-21:00,sun-sat,*,*?default,8772291178,14") [Aug 13 12:53:03] VERBOSE[24116] pbx.c: -- Goto (default,8772291178,14) [Aug 13 12:53:03] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:14] NoOp("SIP/hq-ast-006-user-0000d8b6", "/ceprompts/dialer/inbound/uhc/eol/uhc-mandatory") [Aug 13 12:53:03] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:15] Macro("SIP/hq-ast-006-user-0000d8b6", "get-cpq-spygroup-queue,PRTADNOFUL") [Aug 13 12:53:03] VERBOSE[24116] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b6", "Start") in new stack [Aug 13 12:53:03] VERBOSE[24116] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b6", "SPYGROUP=10100024:10000992:211") in new stack [Aug 13 12:53:03] VERBOSE[24116] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b6", "10100024:10000992:211") in new stack [Aug 13 12:53:03] VERBOSE[24116] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b6", "") in new stack [Aug 13 12:53:03] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:16] Playback("SIP/hq-ast-006-user-0000d8b6", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:53:03] VERBOSE[24116] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:11] Goto("SIP/hq-ast-006-user-0000d8af", "21") [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d8af", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8af", "THEQUEUE=BAGENGLISH") [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8af", "default,8777892247,11") [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8af", "DID,Channel:SIP/hq-ast-006-user-0000d8af,Exten:8777892247,CallerIDNum:2018243176,CallerIDName:2018243176") [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8af", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880339.99939.wav,BAGENGLISH") [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8af", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880339.99939") [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8af", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8af", "Start") in new stack [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8af", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8af", "10039946:10000416:164") in new stack [Aug 13 12:53:05] VERBOSE[23860] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8af", "") in new stack [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8af", "V05-20120813-INBOUND-BAGENGLISH-1344880339.99939.wav49") [Aug 13 12:53:05] VERBOSE[24117] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8af [Aug 13 12:53:05] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8af", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:53:05] VERBOSE[23860] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:53:05] VERBOSE[24116] pbx_realtime.c: -- Executing [8772291178@default:17] Queue("SIP/hq-ast-006-user-0000d8b6", "PRTADNOFUL,tT,,,180") [Aug 13 12:53:05] VERBOSE[24116] res_musiconhold.c: -- Started music on hold, class 'uhc-standard', on SIP/hq-ast-006-user-0000d8b6 [Aug 13 12:53:05] VERBOSE[24116] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7db [Aug 13 12:53:05] VERBOSE[24116] chan_agent.c: -- agent_call, call to agent '1697' call on 'SIP/hq-ast-v06-user-0000d7db' [Aug 13 12:53:05] VERBOSE[24116] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:05] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:05] VERBOSE[24118] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b7", "default,8006375792,1") in new stack [Aug 13 12:53:05] VERBOSE[24118] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:53:05] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d8b7", "1000") [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF begin '7' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF begin ignored '7' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:06] VERBOSE[24116] app_queue.c: -- Called Agent/1697 [Aug 13 12:53:06] VERBOSE[24116] app_queue.c: -- Agent/1697 answered SIP/hq-ast-006-user-0000d8b6 [Aug 13 12:53:06] VERBOSE[24116] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b6 [Aug 13 12:53:06] VERBOSE[24119] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b6 [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF end '7' received on SIP/hq-ast-006-user-0000d8b4, duration 220 ms [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF end passthrough '7' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d8b4, duration 127 ms [Aug 13 12:53:06] DTMF[23870] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:06] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d8b7", "DID=8006375792") [Aug 13 12:53:06] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d8b7", "holiday-check-standard,NOTIFICATION") [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b7", "Start") in new stack [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b7", "RETURN_VALUE=") in new stack [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b7", "") in new stack [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b7", "1?empty:full") in new stack [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b7", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b7", "") in new stack [Aug 13 12:53:06] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d8b7", "0?5:7") [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:53:06] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d8b7", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:53:06] VERBOSE[24118] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:53:06] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8b7", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:53:06] VERBOSE[24118] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d8b4, duration 127 ms [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF begin '8' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF begin ignored '8' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:07] VERBOSE[24120] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b8", "default,8777892247,1") in new stack [Aug 13 12:53:07] VERBOSE[24120] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:53:07] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8b8", "1000") [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF end '8' received on SIP/hq-ast-006-user-0000d8b4, duration 127 ms [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF end passthrough '8' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF begin '8' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF begin ignored '8' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF end '8' received on SIP/hq-ast-006-user-0000d8b4, duration 102 ms [Aug 13 12:53:07] DTMF[23870] channel.c: DTMF end passthrough '8' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:08] DTMF[24115] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:08] DTMF[24115] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:08] DTMF[24115] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b5, duration 140 ms [Aug 13 12:53:08] DTMF[24115] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:08] VERBOSE[24115] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8b5", "ivrcontext1-pn,87778922471,1") [Aug 13 12:53:08] VERBOSE[24115] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:53:08] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8b5", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:53:08] VERBOSE[24115] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:53:08] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8b8", "DID=8777892247") [Aug 13 12:53:08] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8b8", "CDR(userfield)=0,8777892247") [Aug 13 12:53:08] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8b8", "holiday-check-standard,BAGENGLISH") [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b8", "Start") in new stack [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b8", "RETURN_VALUE=") in new stack [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b8", "") in new stack [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b8", "1?empty:full") in new stack [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b8", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b8", "") in new stack [Aug 13 12:53:08] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8b8", "0?6:8") [Aug 13 12:53:08] VERBOSE[24120] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:53:08] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8b8", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:53:08] VERBOSE[24120] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:53:09] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8af", "QUEUE_MIN_PENALTY=0") [Aug 13 12:53:09] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8af", "QUEUE_MAX_PENALTY=1") [Aug 13 12:53:09] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8af", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:53:09] VERBOSE[23860] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:53:09] VERBOSE[23860] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8af", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:53:09] VERBOSE[23860] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8af [Aug 13 12:53:09] VERBOSE[23860] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7c9 [Aug 13 12:53:09] VERBOSE[23860] chan_agent.c: -- agent_call, call to agent '1593' call on 'SIP/hq-ast-v06-user-0000d7c9' [Aug 13 12:53:09] VERBOSE[23860] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:09] VERBOSE[23860] app_queue.c: -- Called Agent/1593 [Aug 13 12:53:09] VERBOSE[23860] app_queue.c: -- Agent/1593 answered SIP/hq-ast-006-user-0000d8af [Aug 13 12:53:09] VERBOSE[23860] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8af [Aug 13 12:53:09] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:09] VERBOSE[24121] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8b9", "default,8777892247,1") in new stack [Aug 13 12:53:09] VERBOSE[24121] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:53:09] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8b9", "1000") [Aug 13 12:53:10] WARNING[22138] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:10] VERBOSE[22138] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cb31' [Aug 13 12:53:10] VERBOSE[22138] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d861' [Aug 13 12:53:10] VERBOSE[22155] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:10] VERBOSE[22155] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d861 [Aug 13 12:53:10] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8b9", "DID=8777892247") [Aug 13 12:53:10] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8b9", "CDR(userfield)=0,8777892247") [Aug 13 12:53:11] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8b9", "holiday-check-standard,BAGENGLISH") [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8b9", "Start") in new stack [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8b9", "RETURN_VALUE=") in new stack [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8b9", "") in new stack [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8b9", "1?empty:full") in new stack [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8b9", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8b9", "") in new stack [Aug 13 12:53:11] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8b9", "0?6:8") [Aug 13 12:53:11] VERBOSE[24121] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:53:11] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8b9", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:53:11] VERBOSE[24121] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:53:13] VERBOSE[23870] app_read.c: -- User entered '75088' [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d8b4", "1?6:4") [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d8b4", "database-lookup,servicelevel,bagster..service_area,postalcode,75088") [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d8b4", "Start") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d8b4", "RETURN_VALUE=PARTIAL") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d8b4", "PARTIAL") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d8b4", "LOOKUPVALUE=PARTIAL") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d8b4", "") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d8b4", "0?8:12") [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922471,12) [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:12] Gotoif("SIP/hq-ast-006-user-0000d8b4", "0?13:17") [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922471,17) [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:17] Gotoif("SIP/hq-ast-006-user-0000d8b4", "1?18:4") [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922471,18) [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:18] Macro("SIP/hq-ast-006-user-0000d8b4", "trackvalue,bagster..ivroptions,ivrcode,PARTIALSERVICE") [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8b4", "Start") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8b4", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880361.99949)=PARTIALSERVICE") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8b4", "") in new stack [Aug 13 12:53:13] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:19] Playback("SIP/hq-ast-006-user-0000d8b4", "/ceprompts/dialer/inbound/bagster/partial-service") [Aug 13 12:53:13] VERBOSE[23870] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/partial-service.slin' (language 'en') [Aug 13 12:53:15] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8b5", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:53:15] VERBOSE[24115] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:53:16] DTMF[24115] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:16] DTMF[24115] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:16] DTMF[24115] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b5, duration 140 ms [Aug 13 12:53:16] DTMF[24115] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:16] VERBOSE[24115] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8b5", "ivrcontext2-pn,87778922471,1") [Aug 13 12:53:16] VERBOSE[24115] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:53:16] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d8b5", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:53:16] VERBOSE[24115] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8b5", "Start") in new stack [Aug 13 12:53:16] VERBOSE[24115] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8b5", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880379.99951)=PRESS1") in new stack [Aug 13 12:53:16] VERBOSE[24115] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8b5", "") in new stack [Aug 13 12:53:16] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d8b5", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:53:16] VERBOSE[24115] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:53:16] VERBOSE[24115] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:53:19] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:19] VERBOSE[24122] pbx.c: -- Executing [8777377167@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8ba", "default,8777377167,1") in new stack [Aug 13 12:53:19] VERBOSE[24122] pbx.c: -- Goto (default,8777377167,1) [Aug 13 12:53:19] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:1] Answer("SIP/hq-ast-006-user-0000d8ba", "1000") [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:2] UserEvent("SIP/hq-ast-006-user-0000d8ba", "DID,Channel:SIP/hq-ast-006-user-0000d8ba,Exten:8777377167,CallerIDNum:4256520789,CallerIDName:4256520789") [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:3] Set("SIP/hq-ast-006-user-0000d8ba", "CDR(userfield)=0,8777377167, V05-20120813-INBOUND-INCOSTCO-1344880399.99958.wav,INCOSTCO") [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:4] Set("SIP/hq-ast-006-user-0000d8ba", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880399.99958") [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:5] Set("SIP/hq-ast-006-user-0000d8ba", "DID=8777377167") [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:6] Macro("SIP/hq-ast-006-user-0000d8ba", "holiday-check-standard,INCOSTCO") [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8ba", "Start") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8ba", "RETURN_VALUE=") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8ba", "") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8ba", "1?empty:full") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8ba", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8ba", "") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:7] Gotoif("SIP/hq-ast-006-user-0000d8ba", "0?8:10") [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Goto (default,8777377167,10) [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8ba", "6:00-23:59,mon-fri,*,*?default,8777377167,14") [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Goto (default,8777377167,14) [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:14] Macro("SIP/hq-ast-006-user-0000d8ba", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8ba", "Start") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8ba", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8ba", "10039941:10001000:122") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8ba", "") in new stack [Aug 13 12:53:20] VERBOSE[24122] pbx_realtime.c: -- Executing [8777377167@default:15] Queue("SIP/hq-ast-006-user-0000d8ba", "INCOSTCO,tT,,,1800") [Aug 13 12:53:20] VERBOSE[24122] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8ba [Aug 13 12:53:20] VERBOSE[24122] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d37b [Aug 13 12:53:20] VERBOSE[24122] chan_agent.c: -- agent_call, call to agent '2303' call on 'SIP/hq-ast-v06-user-0000d37b' [Aug 13 12:53:20] VERBOSE[24122] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:20] WARNING[23119] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:20] VERBOSE[23119] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d54b' [Aug 13 12:53:20] VERBOSE[23119] pbx.c: == Spawn extension (default, 8777377166, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d88e' [Aug 13 12:53:20] VERBOSE[24122] app_queue.c: -- Called Agent/2303 [Aug 13 12:53:20] VERBOSE[24122] app_queue.c: -- Agent/2303 answered SIP/hq-ast-006-user-0000d8ba [Aug 13 12:53:20] VERBOSE[24122] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8ba [Aug 13 12:53:20] VERBOSE[23120] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:20] VERBOSE[23120] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d88e [Aug 13 12:53:20] VERBOSE[24123] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8ba [Aug 13 12:53:20] DTMF[24120] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:20] DTMF[24120] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:21] DTMF[24120] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b8, duration 140 ms [Aug 13 12:53:21] DTMF[24120] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:21] VERBOSE[24120] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8b8", "ivrcontext1-pn,87778922471,1") [Aug 13 12:53:21] VERBOSE[24120] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:53:21] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8b8", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:53:21] VERBOSE[24120] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:53:21] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:21] VERBOSE[24124] pbx.c: -- Executing [8669652582@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8bb", "default,8669652582,1") in new stack [Aug 13 12:53:21] VERBOSE[24124] pbx.c: -- Goto (default,8669652582,1) [Aug 13 12:53:21] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:1] Answer("SIP/hq-ast-006-user-0000d8bb", "1000") [Aug 13 12:53:21] VERBOSE[24125] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:22] DTMF[24121] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:22] DTMF[24121] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:22] DTMF[24121] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b9, duration 180 ms [Aug 13 12:53:22] DTMF[24121] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:22] VERBOSE[24121] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8b9", "ivrcontext1-pn,87778922471,1") [Aug 13 12:53:22] VERBOSE[24121] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:53:22] VERBOSE[24121] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8b9", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:53:22] VERBOSE[24121] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:2] UserEvent("SIP/hq-ast-006-user-0000d8bb", "DID,Channel:SIP/hq-ast-006-user-0000d8bb,Exten:8669652582,CallerIDNum:3172633352,CallerIDName:3172633352") [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:3] Set("SIP/hq-ast-006-user-0000d8bb", "CDR(userfield)=0,8669652582, V05-20120813-INBOUND-INCOSTCO-1344880401.99960.wav,INCOSTCO") [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:4] Set("SIP/hq-ast-006-user-0000d8bb", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880401.99960") [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:5] Set("SIP/hq-ast-006-user-0000d8bb", "DID=8669652582") [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:6] Macro("SIP/hq-ast-006-user-0000d8bb", "holiday-check-standard,INCOSTCO") [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8bb", "Start") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8bb", "RETURN_VALUE=") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8bb", "") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8bb", "1?empty:full") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8bb", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8bb", "") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:7] Gotoif("SIP/hq-ast-006-user-0000d8bb", "0?8:10") [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Goto (default,8669652582,10) [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8bb", "6:00-23:59,mon-fri,*,*?default,8669652582,14") [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Goto (default,8669652582,14) [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:14] Macro("SIP/hq-ast-006-user-0000d8bb", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8bb", "Start") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8bb", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8bb", "10039941:10001000:122") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8bb", "") in new stack [Aug 13 12:53:22] VERBOSE[24124] pbx_realtime.c: -- Executing [8669652582@default:15] Queue("SIP/hq-ast-006-user-0000d8bb", "INCOSTCO,tT,,,1800") [Aug 13 12:53:22] VERBOSE[24124] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8bb [Aug 13 12:53:22] VERBOSE[24124] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cc87 [Aug 13 12:53:22] VERBOSE[24124] chan_agent.c: -- agent_call, call to agent '2310' call on 'SIP/hq-ast-v06-user-0000cc87' [Aug 13 12:53:22] VERBOSE[24124] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:23] VERBOSE[24124] app_queue.c: -- Called Agent/2310 [Aug 13 12:53:23] VERBOSE[24124] app_queue.c: -- Agent/2310 answered SIP/hq-ast-006-user-0000d8bb [Aug 13 12:53:23] VERBOSE[24124] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8bb [Aug 13 12:53:23] VERBOSE[24126] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8bb [Aug 13 12:53:23] VERBOSE[23868] pbx.c: == Spawn extension (station, 6126593200, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d8b1' [Aug 13 12:53:23] VERBOSE[14327] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d73c [Aug 13 12:53:23] VERBOSE[14327] chan_agent.c: == Agent '1762' logged out [Aug 13 12:53:23] VERBOSE[14327] pbx.c: == Spawn extension (station, 1762, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d73c' [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:20] Goto("SIP/hq-ast-006-user-0000d8b4", "21") [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d8b4", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8b4", "THEQUEUE=BAGENGLISH") [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8b4", "default,8777892247,11") [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8b4", "DID,Channel:SIP/hq-ast-006-user-0000d8b4,Exten:8777892247,CallerIDNum:9729782241,CallerIDName:9729782241") [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8b4", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880361.99949.wav,BAGENGLISH") [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8b4", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880361.99949") [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8b4", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b4", "Start") in new stack [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b4", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b4", "10039946:10000416:164") in new stack [Aug 13 12:53:24] VERBOSE[23870] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b4", "") in new stack [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8b4", "V05-20120813-INBOUND-BAGENGLISH-1344880361.99949.wav49") [Aug 13 12:53:24] VERBOSE[24127] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:24] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8b4", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:53:24] VERBOSE[23870] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:53:24] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:24] VERBOSE[24128] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8bd", "default,8777892247,1") in new stack [Aug 13 12:53:24] VERBOSE[24128] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:53:24] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8bd", "1000") [Aug 13 12:53:26] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8bd", "DID=8777892247") [Aug 13 12:53:26] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8bd", "CDR(userfield)=0,8777892247") [Aug 13 12:53:26] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8bd", "holiday-check-standard,BAGENGLISH") [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8bd", "Start") in new stack [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8bd", "RETURN_VALUE=") in new stack [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8bd", "") in new stack [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8bd", "1?empty:full") in new stack [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8bd", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8bd", "") in new stack [Aug 13 12:53:26] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8bd", "0?6:8") [Aug 13 12:53:26] VERBOSE[24128] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:53:26] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8bd", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:53:26] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:26] VERBOSE[24128] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:53:26] VERBOSE[24129] pbx.c: -- Executing [8777377167@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8be", "default,8777377167,1") in new stack [Aug 13 12:53:26] VERBOSE[24129] pbx.c: -- Goto (default,8777377167,1) [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:26] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:1] Answer("SIP/hq-ast-006-user-0000d8be", "1000") [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d8b5, duration 80 ms [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:26] DTMF[23870] channel.c: DTMF begin '7' received on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:26] DTMF[23870] channel.c: DTMF begin ignored '7' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:26] DTMF[23870] channel.c: DTMF end '7' received on SIP/hq-ast-006-user-0000d8b4, duration 200 ms [Aug 13 12:53:26] DTMF[23870] channel.c: DTMF end passthrough '7' on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d8b5, duration 79 ms [Aug 13 12:53:26] DTMF[24115] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:2] UserEvent("SIP/hq-ast-006-user-0000d8be", "DID,Channel:SIP/hq-ast-006-user-0000d8be,Exten:8777377167,CallerIDNum:8012319652,CallerIDName:8012319652") [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:3] Set("SIP/hq-ast-006-user-0000d8be", "CDR(userfield)=0,8777377167, V05-20120813-INBOUND-INCOSTCO-1344880406.99964.wav,INCOSTCO") [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:4] Set("SIP/hq-ast-006-user-0000d8be", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880406.99964") [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:5] Set("SIP/hq-ast-006-user-0000d8be", "DID=8777377167") [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:6] Macro("SIP/hq-ast-006-user-0000d8be", "holiday-check-standard,INCOSTCO") [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8be", "Start") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8be", "RETURN_VALUE=") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8be", "") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8be", "1?empty:full") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8be", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8be", "") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:7] Gotoif("SIP/hq-ast-006-user-0000d8be", "0?8:10") [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Goto (default,8777377167,10) [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8be", "6:00-23:59,mon-fri,*,*?default,8777377167,14") [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Goto (default,8777377167,14) [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:14] Macro("SIP/hq-ast-006-user-0000d8be", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8be", "Start") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8be", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8be", "10039941:10001000:122") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8be", "") in new stack [Aug 13 12:53:27] VERBOSE[24129] pbx_realtime.c: -- Executing [8777377167@default:15] Queue("SIP/hq-ast-006-user-0000d8be", "INCOSTCO,tT,,,1800") [Aug 13 12:53:27] VERBOSE[24129] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8be [Aug 13 12:53:27] VERBOSE[24129] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cdcc [Aug 13 12:53:27] VERBOSE[24129] chan_agent.c: -- agent_call, call to agent '1936' call on 'SIP/hq-ast-v06-user-0000cdcc' [Aug 13 12:53:27] VERBOSE[24129] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:27] DTMF[24115] channel.c: DTMF begin '4' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:27] DTMF[24115] channel.c: DTMF begin ignored '4' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:27] DTMF[24115] channel.c: DTMF end '4' received on SIP/hq-ast-006-user-0000d8b5, duration 79 ms [Aug 13 12:53:27] DTMF[24115] channel.c: DTMF end passthrough '4' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:27] VERBOSE[24129] app_queue.c: -- Called Agent/1936 [Aug 13 12:53:27] VERBOSE[24129] app_queue.c: -- Agent/1936 answered SIP/hq-ast-006-user-0000d8be [Aug 13 12:53:27] VERBOSE[24129] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8be [Aug 13 12:53:27] VERBOSE[24130] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8be [Aug 13 12:53:28] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8b4", "QUEUE_MIN_PENALTY=0") [Aug 13 12:53:28] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8b4", "QUEUE_MAX_PENALTY=1") [Aug 13 12:53:28] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8b4", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:53:28] VERBOSE[23870] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:53:28] VERBOSE[23870] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8b4", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:53:28] VERBOSE[23870] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:28] VERBOSE[23870] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cb31 [Aug 13 12:53:28] VERBOSE[23870] chan_agent.c: -- agent_call, call to agent '1051' call on 'SIP/hq-ast-v06-user-0000cb31' [Aug 13 12:53:28] VERBOSE[23870] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:28] DTMF[24115] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:28] DTMF[24115] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:28] DTMF[24115] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b5, duration 80 ms [Aug 13 12:53:28] DTMF[24115] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:28] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8b8", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:53:28] VERBOSE[24120] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:53:28] VERBOSE[23870] app_queue.c: -- Called Agent/1051 [Aug 13 12:53:28] VERBOSE[23870] app_queue.c: -- Agent/1051 answered SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:28] VERBOSE[23870] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b4 [Aug 13 12:53:29] DTMF[24115] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:29] DTMF[24115] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:29] DTMF[24115] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8b5, duration 100 ms [Aug 13 12:53:29] DTMF[24115] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:29] VERBOSE[24121] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8b9", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:53:29] VERBOSE[24121] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:53:33] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d8b8", "ivrcontext2-pn,87778922472,1") [Aug 13 12:53:33] VERBOSE[24120] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:53:33] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8b8", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:53:33] VERBOSE[24120] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:53:33] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8b8", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:53:33] VERBOSE[24120] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:53:33] DTMF[24121] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:33] DTMF[24121] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:34] DTMF[24121] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8b9, duration 440 ms [Aug 13 12:53:34] DTMF[24121] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:34] VERBOSE[24121] pbx_realtime.c: -- Executing [2@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8b9", "ivrcontext2-pn,87778922472,1") [Aug 13 12:53:34] VERBOSE[24121] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:53:34] VERBOSE[24121] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8b9", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:53:34] VERBOSE[24121] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:53:34] VERBOSE[24121] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8b9", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:53:34] VERBOSE[24121] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:53:34] VERBOSE[24115] app_read.c: -- User entered '55412' [Aug 13 12:53:34] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d8b5", "1?6:4") [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:53:34] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d8b5", "database-lookup,servicelevel,bagster..service_area,postalcode,55412") [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d8b5", "Start") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d8b5", "RETURN_VALUE=FULL") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d8b5", "FULL") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d8b5", "LOOKUPVALUE=FULL") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d8b5", "") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d8b5", "1?8:12") [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Goto (ivrcontext2-pn,87778922471,8) [Aug 13 12:53:34] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:8] Macro("SIP/hq-ast-006-user-0000d8b5", "trackvalue,bagster..ivroptions,ivrcode,FULLSERVICE") [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8b5", "Start") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8b5", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880379.99951)=FULLSERVICE") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8b5", "") in new stack [Aug 13 12:53:34] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:9] Playback("SIP/hq-ast-006-user-0000d8b5", "/ceprompts/dialer/inbound/bagster/full-service") [Aug 13 12:53:34] VERBOSE[24115] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/full-service.slin' (language 'en') [Aug 13 12:53:34] WARNING[23597] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:34] VERBOSE[23597] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d543' [Aug 13 12:53:34] VERBOSE[23597] pbx.c: == Spawn extension (default, 8886424912, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d899' [Aug 13 12:53:34] VERBOSE[23599] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:34] VERBOSE[23599] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d899 [Aug 13 12:53:40] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:9] Background("SIP/hq-ast-006-user-0000d8bd", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext1") [Aug 13 12:53:40] VERBOSE[24128] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:53:40] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:40] VERBOSE[24131] pbx.c: -- Executing [1762@station:1] Set("SIP/hq-ast-v06-user-0000d8bf", "AGENTSTAT=1") in new stack [Aug 13 12:53:40] VERBOSE[24131] pbx.c: -- Executing [1762@station:2] NoOp("SIP/hq-ast-v06-user-0000d8bf", "1762") in new stack [Aug 13 12:53:40] VERBOSE[24131] pbx.c: -- Executing [1762@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8bf", "1?good:bad") in new stack [Aug 13 12:53:40] VERBOSE[24131] pbx.c: -- Goto (station,1762,4) [Aug 13 12:53:40] VERBOSE[24131] pbx.c: -- Executing [1762@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8bf", "1762") in new stack [Aug 13 12:53:41] VERBOSE[24131] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:53:41] WARNING[23367] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:41] VERBOSE[23367] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d88f' [Aug 13 12:53:41] VERBOSE[23367] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d894' [Aug 13 12:53:41] VERBOSE[23595] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:41] VERBOSE[23595] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d894 [Aug 13 12:53:41] DTMF[24128] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:53:41] DTMF[24128] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:53:41] DTMF[24128] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8bd, duration 180 ms [Aug 13 12:53:41] DTMF[24128] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:53:41] VERBOSE[24128] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8bd", "ivrcontext1-pn,87778922471,1") [Aug 13 12:53:41] VERBOSE[24128] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:53:41] VERBOSE[24128] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8bd", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:53:41] VERBOSE[24128] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8bf, duration 180 ms [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF begin '0' received on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF begin ignored '0' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF end '0' received on SIP/hq-ast-v06-user-0000d8bf, duration 60 ms [Aug 13 12:53:42] DTMF[24131] channel.c: DTMF end passthrough '0' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d8bf, duration 60 ms [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin '3' received on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin ignored '3' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end '3' received on SIP/hq-ast-v06-user-0000d8bf, duration 60 ms [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end passthrough '3' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8bf, duration 60 ms [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8bf, duration 120 ms [Aug 13 12:53:43] DTMF[24131] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:53:43] VERBOSE[24131] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:53:44] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d8b7", "default,8006375792,10") [Aug 13 12:53:44] VERBOSE[24118] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:53:44] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8b7", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:53:44] VERBOSE[24118] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:53:44] WARNING[23613] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:44] VERBOSE[23613] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d504' [Aug 13 12:53:44] VERBOSE[23613] pbx.c: == Spawn extension (default, 8772291178, 17) exited non-zero on 'SIP/hq-ast-006-user-0000d8a1' [Aug 13 12:53:44] VERBOSE[23616] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:44] VERBOSE[23616] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8a1 [Aug 13 12:53:45] WARNING[24131] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:45] VERBOSE[24131] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8bf' [Aug 13 12:53:45] VERBOSE[24131] chan_agent.c: == Agent '1762' logged in (format ulaw/slin) [Aug 13 12:53:45] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:45] VERBOSE[24134] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c0", "default,8777892247,1") in new stack [Aug 13 12:53:45] VERBOSE[24134] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:53:45] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8c0", "1000") [Aug 13 12:53:45] WARNING[23609] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:45] VERBOSE[23609] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cf85' [Aug 13 12:53:45] VERBOSE[23609] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d89e' [Aug 13 12:53:45] VERBOSE[23867] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:45] VERBOSE[23867] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d89e [Aug 13 12:53:46] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:10] Wait("SIP/hq-ast-006-user-0000d8b5", "3") [Aug 13 12:53:46] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8c0", "DID=8777892247") [Aug 13 12:53:46] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8c0", "CDR(userfield)=0,8777892247") [Aug 13 12:53:46] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8c0", "holiday-check-standard,BAGENGLISH") [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8c0", "Start") in new stack [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8c0", "RETURN_VALUE=") in new stack [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8c0", "") in new stack [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8c0", "1?empty:full") in new stack [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8c0", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8c0", "") in new stack [Aug 13 12:53:46] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8c0", "0?6:8") [Aug 13 12:53:46] VERBOSE[24134] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:53:46] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8c0", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:53:46] VERBOSE[24134] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:53:46] DTMF[24118] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:46] DTMF[24118] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:46] DTMF[24118] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8b7, duration 140 ms [Aug 13 12:53:46] DTMF[24118] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8b7", "ivrcontext1-pn,80063757921,1") [Aug 13 12:53:46] VERBOSE[24118] pbx.c: -- Goto (ivrcontext1-pn,80063757921,1) [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [80063757921@ivrcontext1-pn:1] Set("SIP/hq-ast-006-user-0000d8b7", "THEQUEUE=NOTIFICATION") [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [80063757921@ivrcontext1-pn:2] Goto("SIP/hq-ast-006-user-0000d8b7", "default,8006375792,13") [Aug 13 12:53:46] VERBOSE[24118] pbx.c: -- Goto (default,8006375792,13) [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:13] UserEvent("SIP/hq-ast-006-user-0000d8b7", "DID,Channel:SIP/hq-ast-006-user-0000d8b7,Exten:8006375792,CallerIDNum:5162222022,CallerIDName:5162222022") [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:14] Set("SIP/hq-ast-006-user-0000d8b7", "CDR(userfield)=0,8006375792, V05-20120813-INBOUND-NOTIFICATION-1344880385.99954.wav,NOTIFICATION") [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:15] Set("SIP/hq-ast-006-user-0000d8b7", "MONITOR_FILENAME=V05-20120813-INBOUND-NOTIFICATION-1344880385.99954") [Aug 13 12:53:46] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:16] Playback("SIP/hq-ast-006-user-0000d8b7", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:53:46] VERBOSE[24118] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:53:48] WARNING[23123] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:53:48] VERBOSE[23123] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d1f9' [Aug 13 12:53:48] VERBOSE[23123] pbx.c: == Spawn extension (default, 8775254384, 14) exited non-zero on 'SIP/hq-ast-006-user-0000d890' [Aug 13 12:53:48] VERBOSE[23125] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:53:48] VERBOSE[23125] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d890 [Aug 13 12:53:48] VERBOSE[24128] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8bd", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:53:48] VERBOSE[24128] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:53:49] DTMF[24128] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:53:49] DTMF[24128] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:53:49] DTMF[24128] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8bd, duration 160 ms [Aug 13 12:53:49] DTMF[24128] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:53:49] VERBOSE[24128] pbx_realtime.c: -- Executing [2@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8bd", "ivrcontext2-pn,87778922472,1") [Aug 13 12:53:49] VERBOSE[24128] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:53:49] VERBOSE[24128] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8bd", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:53:49] VERBOSE[24128] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:53:49] VERBOSE[24128] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8bd", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:53:49] VERBOSE[24128] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:11] Goto("SIP/hq-ast-006-user-0000d8b5", "21") [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d8b5", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8b8", "THEQUEUE=BAGENGLISH") [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8b5", "THEQUEUE=BAGENGLISH") [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8b8", "default,8777892247,11") [Aug 13 12:53:49] VERBOSE[24120] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8b5", "default,8777892247,11") [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8b8", "DID,Channel:SIP/hq-ast-006-user-0000d8b8,Exten:8777892247,CallerIDNum:3025623753,CallerIDName:3025623753") [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8b5", "DID,Channel:SIP/hq-ast-006-user-0000d8b5,Exten:8777892247,CallerIDNum:6124626743,CallerIDName:6124626743") [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8b8", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880387.99955.wav,BAGENGLISH") [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8b5", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880379.99951.wav,BAGENGLISH") [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8b8", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880387.99955") [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8b5", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880379.99951") [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8b8", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:53:49] VERBOSE[24120] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b8", "Start") in new stack [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8b5", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b5", "Start") in new stack [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b5", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b5", "10039946:10000416:164") in new stack [Aug 13 12:53:49] VERBOSE[24115] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b5", "") in new stack [Aug 13 12:53:49] VERBOSE[24120] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b8", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:53:49] VERBOSE[24120] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b8", "10039946:10000416:164") in new stack [Aug 13 12:53:49] VERBOSE[24120] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b8", "") in new stack [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8b5", "V05-20120813-INBOUND-BAGENGLISH-1344880379.99951.wav49") [Aug 13 12:53:49] VERBOSE[24135] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8b8", "V05-20120813-INBOUND-BAGENGLISH-1344880387.99955.wav49") [Aug 13 12:53:49] VERBOSE[24136] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:49] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8b5", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:53:49] VERBOSE[24115] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:53:49] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8b8", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:53:49] VERBOSE[24120] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:53:49] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:17] Macro("SIP/hq-ast-006-user-0000d8b7", "get-cpq-spygroup-queue,NOTIFICATION") [Aug 13 12:53:49] VERBOSE[24118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b7", "Start") in new stack [Aug 13 12:53:49] VERBOSE[24118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b7", "SPYGROUP=10039901:10001010:115") in new stack [Aug 13 12:53:49] VERBOSE[24118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b7", "10039901:10001010:115") in new stack [Aug 13 12:53:49] VERBOSE[24118] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b7", "") in new stack [Aug 13 12:53:49] VERBOSE[24118] pbx_realtime.c: -- Executing [8006375792@default:18] Queue("SIP/hq-ast-006-user-0000d8b7", "NOTIFICATION,tT,,,1800") [Aug 13 12:53:49] VERBOSE[24118] res_musiconhold.c: -- Started music on hold, class '10001010-notification', on SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:49] VERBOSE[24118] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d432 [Aug 13 12:53:49] VERBOSE[24118] chan_agent.c: -- agent_call, call to agent '1011' call on 'SIP/hq-ast-v06-user-0000d432' [Aug 13 12:53:49] VERBOSE[24118] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:50] VERBOSE[24118] app_queue.c: -- Called Agent/1011 [Aug 13 12:53:50] VERBOSE[24118] app_queue.c: -- Agent/1011 answered SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:50] VERBOSE[24118] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:50] VERBOSE[24137] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b7 [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8b9", "THEQUEUE=BAGENGLISH") [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8b9", "default,8777892247,11") [Aug 13 12:53:50] VERBOSE[24121] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8b9", "DID,Channel:SIP/hq-ast-006-user-0000d8b9,Exten:8777892247,CallerIDNum:9147390212,CallerIDName:9147390212") [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8b9", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880389.99957.wav,BAGENGLISH") [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8b9", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880389.99957") [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8b9", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:53:50] VERBOSE[24121] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8b9", "Start") in new stack [Aug 13 12:53:50] VERBOSE[24121] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8b9", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:53:50] VERBOSE[24121] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8b9", "10039946:10000416:164") in new stack [Aug 13 12:53:50] VERBOSE[24121] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8b9", "") in new stack [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8b9", "V05-20120813-INBOUND-BAGENGLISH-1344880389.99957.wav49") [Aug 13 12:53:50] VERBOSE[24138] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:50] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8b9", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:53:50] VERBOSE[24121] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:53:53] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8b5", "QUEUE_MIN_PENALTY=0") [Aug 13 12:53:53] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8b5", "QUEUE_MAX_PENALTY=1") [Aug 13 12:53:53] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8b8", "QUEUE_MIN_PENALTY=0") [Aug 13 12:53:53] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8b5", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:53:53] VERBOSE[24115] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:53:53] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8b8", "QUEUE_MAX_PENALTY=1") [Aug 13 12:53:53] VERBOSE[24115] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8b5", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:53:53] VERBOSE[24115] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:53] VERBOSE[24115] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d88f [Aug 13 12:53:53] VERBOSE[24115] chan_agent.c: -- agent_call, call to agent '2181' call on 'SIP/hq-ast-v06-user-0000d88f' [Aug 13 12:53:53] VERBOSE[24115] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:53] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8b8", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:53:53] VERBOSE[24120] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:53:53] VERBOSE[24120] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8b8", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:53:53] VERBOSE[24120] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:53] VERBOSE[24115] app_queue.c: -- Called Agent/2181 [Aug 13 12:53:53] VERBOSE[24115] app_queue.c: -- Agent/2181 answered SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:53] VERBOSE[24115] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b5 [Aug 13 12:53:54] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8b9", "QUEUE_MIN_PENALTY=0") [Aug 13 12:53:54] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8b9", "QUEUE_MAX_PENALTY=1") [Aug 13 12:53:54] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8b9", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:53:54] VERBOSE[24121] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:53:54] VERBOSE[24121] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8b9", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:53:54] VERBOSE[24121] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:54] VERBOSE[24120] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d859 [Aug 13 12:53:54] VERBOSE[24120] chan_agent.c: -- agent_call, call to agent '2101' call on 'SIP/hq-ast-v06-user-0000d859' [Aug 13 12:53:54] VERBOSE[24120] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:54] VERBOSE[24120] app_queue.c: -- Called Agent/2101 [Aug 13 12:53:54] VERBOSE[24120] app_queue.c: -- Agent/2101 answered SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:54] VERBOSE[24120] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:53:54] DTMF[24134] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:53:54] DTMF[24134] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:53:55] VERBOSE[24121] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d1e4 [Aug 13 12:53:55] VERBOSE[24121] chan_agent.c: -- agent_call, call to agent '1155' call on 'SIP/hq-ast-v06-user-0000d1e4' [Aug 13 12:53:55] VERBOSE[24121] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:53:55] DTMF[24134] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8c0, duration 460 ms [Aug 13 12:53:55] DTMF[24134] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:53:55] VERBOSE[24134] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8c0", "ivrcontext1-pn,87778922471,1") [Aug 13 12:53:55] VERBOSE[24134] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:53:55] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8c0", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:53:55] VERBOSE[24134] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:53:55] VERBOSE[24121] app_queue.c: -- Called Agent/1155 [Aug 13 12:53:55] VERBOSE[24121] app_queue.c: -- Agent/1155 answered SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:55] VERBOSE[24121] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:53:56] VERBOSE[24403] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:58] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:53:58] VERBOSE[24404] pbx.c: -- Executing [8664384217@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c2", "default,8664384217,1") in new stack [Aug 13 12:53:58] VERBOSE[24404] pbx.c: -- Goto (default,8664384217,1) [Aug 13 12:53:58] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:1] Answer("SIP/hq-ast-006-user-0000d8c2", "1000") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:2] UserEvent("SIP/hq-ast-006-user-0000d8c2", "DID,Channel:SIP/hq-ast-006-user-0000d8c2,Exten:8664384217,CallerIDNum:2096090961,CallerIDName:2096090961") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:3] Set("SIP/hq-ast-006-user-0000d8c2", "CDR(userfield)=0,8664384217") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:4] Set("SIP/hq-ast-006-user-0000d8c2", "CDR(userfield)=0,8664384217,V05-20120813-INBOUND-8DGTHNDBK-1344880438.99974.wav,8DGTHNDBK") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:5] Set("SIP/hq-ast-006-user-0000d8c2", "MONITOR_FILENAME=V05-20120813-INBOUND-8DGTHNDBK-1344880438.99974") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:6] Set("SIP/hq-ast-006-user-0000d8c2", "DID=8664384217") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:7] Macro("SIP/hq-ast-006-user-0000d8c2", "holiday-check-standard,8DGTHNDBK") [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8c2", "Start") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8c2", "RETURN_VALUE=") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8c2", "") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8c2", "1?empty:full") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8c2", "ISHOLIDAY=NO") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8c2", "") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:8] Gotoif("SIP/hq-ast-006-user-0000d8c2", "0?9:11") [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Goto (default,8664384217,11) [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8c2", "7:00-21:00,sun-sat,*,*?default,8664384217,14") [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Goto (default,8664384217,14) [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:14] NoOp("SIP/hq-ast-006-user-0000d8c2", "/ceprompts/dialer/inbound/uhc/eol/uhc-mandatory") [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:15] Macro("SIP/hq-ast-006-user-0000d8c2", "get-cpq-spygroup-queue,8DGTHNDBK") [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8c2", "Start") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8c2", "SPYGROUP=10100024:10000969:209") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8c2", "10100024:10000969:209") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8c2", "") in new stack [Aug 13 12:53:59] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:16] Playback("SIP/hq-ast-006-user-0000d8c2", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:53:59] VERBOSE[24404] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:54:02] VERBOSE[24404] pbx_realtime.c: -- Executing [8664384217@default:17] Queue("SIP/hq-ast-006-user-0000d8c2", "8DGTHNDBK,tT,,,180") [Aug 13 12:54:02] VERBOSE[24404] res_musiconhold.c: -- Started music on hold, class 'uhc-standard', on SIP/hq-ast-006-user-0000d8c2 [Aug 13 12:54:02] VERBOSE[24404] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d07e [Aug 13 12:54:02] VERBOSE[24404] chan_agent.c: -- agent_call, call to agent '2166' call on 'SIP/hq-ast-v06-user-0000d07e' [Aug 13 12:54:02] VERBOSE[24404] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:02] VERBOSE[24426] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:02] VERBOSE[24404] app_queue.c: -- Called Agent/2166 [Aug 13 12:54:02] VERBOSE[24404] app_queue.c: -- Agent/2166 answered SIP/hq-ast-006-user-0000d8c2 [Aug 13 12:54:02] VERBOSE[24404] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8c2 [Aug 13 12:54:02] VERBOSE[24427] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8c2 [Aug 13 12:54:02] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8c0", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:54:02] VERBOSE[24134] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:54:04] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:04] VERBOSE[24428] pbx.c: -- Executing [2069@station:1] Set("SIP/hq-ast-v06-user-0000d8c4", "AGENTSTAT=1") in new stack [Aug 13 12:54:04] VERBOSE[24428] pbx.c: -- Executing [2069@station:2] NoOp("SIP/hq-ast-v06-user-0000d8c4", "2069") in new stack [Aug 13 12:54:04] VERBOSE[24428] pbx.c: -- Executing [2069@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8c4", "1?good:bad") in new stack [Aug 13 12:54:04] VERBOSE[24428] pbx.c: -- Goto (station,2069,4) [Aug 13 12:54:04] VERBOSE[24428] pbx.c: -- Executing [2069@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8c4", "2069") in new stack [Aug 13 12:54:04] VERBOSE[24428] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8bd", "THEQUEUE=BAGENGLISH") [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8bd", "default,8777892247,11") [Aug 13 12:54:05] VERBOSE[24128] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8bd", "DID,Channel:SIP/hq-ast-006-user-0000d8bd,Exten:8777892247,CallerIDNum:9053551622,CallerIDName:9053551622") [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8bd", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880404.99963.wav,BAGENGLISH") [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8bd", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880404.99963") [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8bd", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:54:05] VERBOSE[24128] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8bd", "Start") in new stack [Aug 13 12:54:05] VERBOSE[24128] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8bd", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:54:05] VERBOSE[24128] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8bd", "10039946:10000416:164") in new stack [Aug 13 12:54:05] VERBOSE[24128] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8bd", "") in new stack [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8bd", "V05-20120813-INBOUND-BAGENGLISH-1344880404.99963.wav49") [Aug 13 12:54:05] VERBOSE[24429] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8bd [Aug 13 12:54:05] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8bd", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:54:05] VERBOSE[24128] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d8c4, duration 140 ms [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d8c4, duration 60 ms [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:05] DTMF[24428] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8c4, duration 60 ms [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF begin '8' received on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF begin ignored '8' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end '8' received on SIP/hq-ast-v06-user-0000d8c4, duration 60 ms [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end passthrough '8' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d8c4, duration 79 ms [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8c4, duration 120 ms [Aug 13 12:54:06] DTMF[24428] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8c4 [Aug 13 12:54:06] VERBOSE[24428] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:54:07] VERBOSE[24430] pbx.c: -- Executing [1622@manual-outbound:1] NoOp("SIP/hq-ast-006-trunk-0000d8c3", "Manual Outbound") in new stack [Aug 13 12:54:07] VERBOSE[24430] pbx.c: -- Executing [1622@manual-outbound:2] GotoIf("SIP/hq-ast-006-trunk-0000d8c3", "0?:skipmon") in new stack [Aug 13 12:54:07] VERBOSE[24430] pbx.c: -- Goto (manual-outbound,1622,4) [Aug 13 12:54:07] VERBOSE[24430] pbx.c: -- Executing [1622@manual-outbound:4] Set("SIP/hq-ast-006-trunk-0000d8c3", "CDR(userfield)=1,,V05-20120813-MANUAL-10001509-1622-8882684606-1344880442.99976.wav,,,,,10001509,3029940944") in new stack [Aug 13 12:54:07] VERBOSE[24430] pbx.c: -- Executing [1622@manual-outbound:5] Dial("SIP/hq-ast-006-trunk-0000d8c3", "Agent/1622,,tTr") in new stack [Aug 13 12:54:07] VERBOSE[24430] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:54:07] VERBOSE[24430] chan_agent.c: -- agent_call, call to agent '1622' call on 'SIP/hq-ast-v06-user-0000d8ac' [Aug 13 12:54:07] VERBOSE[24430] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:07] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d8c0", "ivrcontext2-pn,87778922472,1") [Aug 13 12:54:07] VERBOSE[24134] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:54:07] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8c0", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:54:07] VERBOSE[24134] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:54:07] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8c0", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:54:07] VERBOSE[24134] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:54:08] WARNING[24428] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:08] VERBOSE[24428] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8c4' [Aug 13 12:54:08] VERBOSE[24428] chan_agent.c: == Agent '2069' logged in (format ulaw/slin) [Aug 13 12:54:08] VERBOSE[24430] app_dial.c: -- Called Agent/1622 [Aug 13 12:54:08] VERBOSE[24430] app_dial.c: -- Agent/1622 answered SIP/hq-ast-006-trunk-0000d8c3 [Aug 13 12:54:08] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:08] VERBOSE[24431] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c5", "default,8664298177,1") in new stack [Aug 13 12:54:08] VERBOSE[24431] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:54:08] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d8c5", "1000") [Aug 13 12:54:08] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8bd", "QUEUE_MIN_PENALTY=0") [Aug 13 12:54:08] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8bd", "QUEUE_MAX_PENALTY=1") [Aug 13 12:54:08] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8bd", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:54:08] VERBOSE[24128] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:54:08] VERBOSE[24128] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8bd", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:54:08] VERBOSE[24128] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:54:08] VERBOSE[24128] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d749 [Aug 13 12:54:08] VERBOSE[24128] chan_agent.c: -- agent_call, call to agent '1078' call on 'SIP/hq-ast-v06-user-0000d749' [Aug 13 12:54:08] VERBOSE[24128] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:09] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d8c5", "DID=8664298177") [Aug 13 12:54:09] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:54:09] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:54:09] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:09] VERBOSE[24432] pbx.c: -- Executing [8553685361@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c6", "default,8553685361,1") in new stack [Aug 13 12:54:09] VERBOSE[24432] pbx.c: -- Goto (default,8553685361,1) [Aug 13 12:54:09] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:1] Answer("SIP/hq-ast-006-user-0000d8c6", "1000") [Aug 13 12:54:09] VERBOSE[24128] app_queue.c: -- Called Agent/1078 [Aug 13 12:54:09] VERBOSE[24128] app_queue.c: -- Agent/1078 answered SIP/hq-ast-006-user-0000d8bd [Aug 13 12:54:09] VERBOSE[24128] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:54:10] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:10] VERBOSE[24433] pbx.c: -- Executing [8777377167@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c7", "default,8777377167,1") in new stack [Aug 13 12:54:10] VERBOSE[24433] pbx.c: -- Goto (default,8777377167,1) [Aug 13 12:54:10] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:1] Answer("SIP/hq-ast-006-user-0000d8c7", "1000") [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:2] UserEvent("SIP/hq-ast-006-user-0000d8c6", "DID,Channel:SIP/hq-ast-006-user-0000d8c6,Exten:8553685361,CallerIDNum:3308367396,CallerIDName:3308367396") [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:3] Set("SIP/hq-ast-006-user-0000d8c6", "CDR(userfield)=0,8553685361") [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:4] Set("SIP/hq-ast-006-user-0000d8c6", "CDR(userfield)=0,8553685361,V05-20120813-INBOUND-GIFTANGO-1344880449.99981.wav,GIFTANGO") [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:5] Set("SIP/hq-ast-006-user-0000d8c6", "MONITOR_FILENAME=V05-20120813-INBOUND-GIFTANGO-1344880449.99981") [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:6] Set("SIP/hq-ast-006-user-0000d8c6", "DID=8553685361") [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:7] Macro("SIP/hq-ast-006-user-0000d8c6", "holiday-check-standard,GIFTANGO") [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8c6", "Start") in new stack [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8c6", "RETURN_VALUE=") in new stack [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8c6", "") in new stack [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8c6", "1?empty:full") in new stack [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8c6", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8c6", "") in new stack [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:8] Gotoif("SIP/hq-ast-006-user-0000d8c6", "0?9:11") [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Goto (default,8553685361,11) [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8c6", "8:00-19:00,sun-sat,*,*?default,8553685361,14") [Aug 13 12:54:10] VERBOSE[24432] pbx.c: -- Goto (default,8553685361,14) [Aug 13 12:54:10] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:14] Playback("SIP/hq-ast-006-user-0000d8c6", "/ceprompts/dialer/inbound/gifttango/gifttango-mandatory") [Aug 13 12:54:10] VERBOSE[24432] file.c: -- Playing '/ceprompts/dialer/inbound/gifttango/gifttango-mandatory.slin' (language 'en') [Aug 13 12:54:10] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's2s047' [Aug 13 12:54:11] VERBOSE[21484] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:11] VERBOSE[21484] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d837 [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:2] UserEvent("SIP/hq-ast-006-user-0000d8c7", "DID,Channel:SIP/hq-ast-006-user-0000d8c7,Exten:8777377167,CallerIDNum:8584513969,CallerIDName:8584513969") [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:3] Set("SIP/hq-ast-006-user-0000d8c7", "CDR(userfield)=0,8777377167, V05-20120813-INBOUND-INCOSTCO-1344880450.99982.wav,INCOSTCO") [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:4] Set("SIP/hq-ast-006-user-0000d8c7", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880450.99982") [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:5] Set("SIP/hq-ast-006-user-0000d8c7", "DID=8777377167") [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:6] Macro("SIP/hq-ast-006-user-0000d8c7", "holiday-check-standard,INCOSTCO") [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8c7", "Start") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8c7", "RETURN_VALUE=") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8c7", "") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8c7", "1?empty:full") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8c7", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8c7", "") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:7] Gotoif("SIP/hq-ast-006-user-0000d8c7", "0?8:10") [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Goto (default,8777377167,10) [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8c7", "6:00-23:59,mon-fri,*,*?default,8777377167,14") [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Goto (default,8777377167,14) [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:14] Macro("SIP/hq-ast-006-user-0000d8c7", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8c7", "Start") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8c7", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8c7", "10039941:10001000:122") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8c7", "") in new stack [Aug 13 12:54:11] VERBOSE[24433] pbx_realtime.c: -- Executing [8777377167@default:15] Queue("SIP/hq-ast-006-user-0000d8c7", "INCOSTCO,tT,,,1800") [Aug 13 12:54:11] VERBOSE[24433] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8c7 [Aug 13 12:54:11] VERBOSE[24433] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d543 [Aug 13 12:54:11] VERBOSE[24433] chan_agent.c: -- agent_call, call to agent '2304' call on 'SIP/hq-ast-v06-user-0000d543' [Aug 13 12:54:11] VERBOSE[24433] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:11] VERBOSE[24433] app_queue.c: -- Called Agent/2304 [Aug 13 12:54:11] VERBOSE[24433] app_queue.c: -- Agent/2304 answered SIP/hq-ast-006-user-0000d8c7 [Aug 13 12:54:11] VERBOSE[24433] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8c7 [Aug 13 12:54:11] VERBOSE[24434] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8c7 [Aug 13 12:54:13] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:15] Macro("SIP/hq-ast-006-user-0000d8c6", "get-cpq-spygroup-queue,GIFTANGO") [Aug 13 12:54:13] VERBOSE[24432] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8c6", "Start") in new stack [Aug 13 12:54:13] VERBOSE[24432] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8c6", "SPYGROUP=10100095:10001469:293") in new stack [Aug 13 12:54:13] VERBOSE[24432] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8c6", "10100095:10001469:293") in new stack [Aug 13 12:54:13] VERBOSE[24432] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8c6", "") in new stack [Aug 13 12:54:13] VERBOSE[24432] pbx_realtime.c: -- Executing [8553685361@default:16] Queue("SIP/hq-ast-006-user-0000d8c6", "GIFTANGO,tT,,,7200") [Aug 13 12:54:13] VERBOSE[24432] res_musiconhold.c: -- Started music on hold, class '10001469-giftango', on SIP/hq-ast-006-user-0000d8c6 [Aug 13 12:54:13] VERBOSE[24432] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cdec [Aug 13 12:54:13] VERBOSE[24432] chan_agent.c: -- agent_call, call to agent '1522' call on 'SIP/hq-ast-v06-user-0000cdec' [Aug 13 12:54:13] VERBOSE[24432] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:13] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:54:13] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:54:14] VERBOSE[24432] app_queue.c: -- Called Agent/1522 [Aug 13 12:54:14] VERBOSE[24432] app_queue.c: -- Agent/1522 answered SIP/hq-ast-006-user-0000d8c6 [Aug 13 12:54:14] VERBOSE[24432] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8c6 [Aug 13 12:54:14] VERBOSE[24435] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8c6 [Aug 13 12:54:15] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:15] VERBOSE[24436] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c8", "default,8006375792,1") in new stack [Aug 13 12:54:15] VERBOSE[24436] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:54:15] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d8c8", "1000") [Aug 13 12:54:15] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:54:15] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:54:16] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d8c8", "DID=8006375792") [Aug 13 12:54:16] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d8c8", "holiday-check-standard,NOTIFICATION") [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8c8", "Start") in new stack [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8c8", "RETURN_VALUE=") in new stack [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8c8", "") in new stack [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8c8", "1?empty:full") in new stack [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8c8", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8c8", "") in new stack [Aug 13 12:54:16] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d8c8", "0?5:7") [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:54:16] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d8c8", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:54:16] VERBOSE[24436] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:54:16] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8c8", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:54:16] VERBOSE[24436] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:54:17] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:6] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010,,,ivrcontext1") [Aug 13 12:54:17] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010.slin' (language 'en') [Aug 13 12:54:18] WARNING[23848] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:18] VERBOSE[23848] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d303' [Aug 13 12:54:18] VERBOSE[23848] pbx.c: == Spawn extension (default, 8008205413, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d8a7' [Aug 13 12:54:18] VERBOSE[23850] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:18] VERBOSE[23850] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8a7 [Aug 13 12:54:18] WARNING[22647] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:18] VERBOSE[22647] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7e6' [Aug 13 12:54:18] VERBOSE[22647] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d87f' [Aug 13 12:54:18] VERBOSE[22884] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:18] VERBOSE[22884] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d87f [Aug 13 12:54:19] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:19] VERBOSE[24437] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8c9", "default,8006375792,1") in new stack [Aug 13 12:54:19] VERBOSE[24437] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:54:19] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d8c9", "1000") [Aug 13 12:54:20] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d8c9", "DID=8006375792") [Aug 13 12:54:20] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d8c9", "holiday-check-standard,NOTIFICATION") [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8c9", "Start") in new stack [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8c9", "RETURN_VALUE=") in new stack [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8c9", "") in new stack [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8c9", "1?empty:full") in new stack [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8c9", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8c9", "") in new stack [Aug 13 12:54:20] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d8c9", "0?5:7") [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:54:20] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d8c9", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:54:20] VERBOSE[24437] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:54:20] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8c9", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:54:20] VERBOSE[24437] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:54:20] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:7] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010,,,ivrcontext1") [Aug 13 12:54:20] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010.slin' (language 'en') [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '*' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end emulation of '*' queued on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '2' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end emulation of '2' queued on Agent/1818 [Aug 13 12:54:22] VERBOSE[23370] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d896 [Aug 13 12:54:22] VERBOSE[23370] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '8' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end accepted without begin '8' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end passthrough '8' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '8' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end accepted without begin '8' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end passthrough '8' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '8' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end accepted without begin '8' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end passthrough '8' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '7' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end accepted without begin '7' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end passthrough '7' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '3' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end accepted without begin '3' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end passthrough '3' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end '9' received on Agent/1818, duration 0 ms [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end accepted without begin '9' on Agent/1818 [Aug 13 12:54:22] DTMF[23370] channel.c: DTMF end passthrough '9' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end '5' received on Agent/1818, duration 0 ms [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end accepted without begin '5' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end passthrough '5' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end '8' received on Agent/1818, duration 0 ms [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end accepted without begin '8' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end passthrough '8' on Agent/1818 [Aug 13 12:54:23] VERBOSE[22151] res_musiconhold.c: -- Started music on hold, class 'default', on Agent/1642 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end '2' received on Agent/1818, duration 0 ms [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end accepted without begin '2' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end passthrough '2' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end '0' received on Agent/1818, duration 0 ms [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end accepted without begin '0' on Agent/1818 [Aug 13 12:54:23] DTMF[23370] channel.c: DTMF end passthrough '0' on Agent/1818 [Aug 13 12:54:23] VERBOSE[24438] pbx.c: -- Executing [8887395820@atxfer:1] Dial("Local/8887395820@atxfer-9347;2", "SIP/hq-ast-003-trunk/18887395820,,hHtT") in new stack [Aug 13 12:54:23] VERBOSE[24438] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:23] VERBOSE[24438] app_dial.c: -- Called SIP/hq-ast-003-trunk/18887395820 [Aug 13 12:54:23] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:23] VERBOSE[24439] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8cb", "default,8777892247,1") in new stack [Aug 13 12:54:23] VERBOSE[24439] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:54:23] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8cb", "1000") [Aug 13 12:54:23] VERBOSE[24438] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8ca is making progress passing it to Local/8887395820@atxfer-9347;2 [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8c0", "THEQUEUE=BAGENGLISH") [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8c0", "default,8777892247,11") [Aug 13 12:54:23] VERBOSE[24134] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8c0", "DID,Channel:SIP/hq-ast-006-user-0000d8c0,Exten:8777892247,CallerIDNum:6175383640,CallerIDName:6175383640") [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8c0", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880425.99968.wav,BAGENGLISH") [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8c0", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880425.99968") [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8c0", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:54:23] VERBOSE[24134] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8c0", "Start") in new stack [Aug 13 12:54:23] VERBOSE[24134] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8c0", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:54:23] VERBOSE[24134] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8c0", "10039946:10000416:164") in new stack [Aug 13 12:54:23] VERBOSE[24134] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8c0", "") in new stack [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8c0", "V05-20120813-INBOUND-BAGENGLISH-1344880425.99968.wav49") [Aug 13 12:54:23] VERBOSE[24440] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:54:23] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8c0", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:54:23] VERBOSE[24134] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:54:24] VERBOSE[24441] pbx.c: -- Executing [1762@manual-outbound:1] NoOp("SIP/hq-ast-006-trunk-0000d8c1", "Manual Outbound") in new stack [Aug 13 12:54:24] VERBOSE[24441] pbx.c: -- Executing [1762@manual-outbound:2] GotoIf("SIP/hq-ast-006-trunk-0000d8c1", "0?:skipmon") in new stack [Aug 13 12:54:24] VERBOSE[24441] pbx.c: -- Goto (manual-outbound,1762,4) [Aug 13 12:54:24] VERBOSE[24441] pbx.c: -- Executing [1762@manual-outbound:4] Set("SIP/hq-ast-006-trunk-0000d8c1", "CDR(userfield)=1,,V05-20120813-MANUAL-10001270-1762-8663221255-1344880436.99973.wav,,,,,10001270,6147293447") in new stack [Aug 13 12:54:24] VERBOSE[24441] pbx.c: -- Executing [1762@manual-outbound:5] Dial("SIP/hq-ast-006-trunk-0000d8c1", "Agent/1762,,tTr") in new stack [Aug 13 12:54:24] VERBOSE[24441] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d8bf [Aug 13 12:54:24] VERBOSE[24441] chan_agent.c: -- agent_call, call to agent '1762' call on 'SIP/hq-ast-v06-user-0000d8bf' [Aug 13 12:54:24] VERBOSE[24441] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:24] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8cb", "DID=8777892247") [Aug 13 12:54:24] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8cb", "CDR(userfield)=0,8777892247") [Aug 13 12:54:24] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8cb", "holiday-check-standard,BAGENGLISH") [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8cb", "Start") in new stack [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8cb", "RETURN_VALUE=") in new stack [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8cb", "") in new stack [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8cb", "1?empty:full") in new stack [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8cb", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8cb", "") in new stack [Aug 13 12:54:24] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8cb", "0?6:8") [Aug 13 12:54:24] VERBOSE[24439] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:54:24] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8cb", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:54:24] VERBOSE[24439] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:54:24] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:8] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext1") [Aug 13 12:54:24] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:54:24] VERBOSE[24441] app_dial.c: -- Called Agent/1762 [Aug 13 12:54:24] VERBOSE[24441] app_dial.c: -- Agent/1762 answered SIP/hq-ast-006-trunk-0000d8c1 [Aug 13 12:54:24] VERBOSE[21907] res_musiconhold.c: -- Stopped music on hold on Agent/1642 [Aug 13 12:54:24] WARNING[21907] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:24] VERBOSE[21907] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d80c' [Aug 13 12:54:25] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:25] VERBOSE[24442] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8cc", "default,8664298177,1") in new stack [Aug 13 12:54:25] VERBOSE[24442] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:54:25] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d8cc", "1000") [Aug 13 12:54:25] VERBOSE[3294] chan_sip.c: -- Registered SIP 's2s047' at 192.168.172.152:42286 [Aug 13 12:54:25] DTMF[24431] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:25] DTMF[24431] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:26] DTMF[24431] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8c5, duration 160 ms [Aug 13 12:54:26] DTMF[24431] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:26] VERBOSE[24431] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8c5", "ivrcontext1-pn,86642981771,1") [Aug 13 12:54:26] VERBOSE[24431] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:54:26] VERBOSE[24431] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:54:26] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:54:26] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d8cc", "DID=8664298177") [Aug 13 12:54:26] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:54:26] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:54:27] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8c0", "QUEUE_MIN_PENALTY=0") [Aug 13 12:54:27] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8c0", "QUEUE_MAX_PENALTY=1") [Aug 13 12:54:27] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8c0", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:54:27] VERBOSE[24134] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:54:27] VERBOSE[24134] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8c0", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:54:27] VERBOSE[24134] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:54:27] VERBOSE[24134] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d3a0 [Aug 13 12:54:27] VERBOSE[24134] chan_agent.c: -- agent_call, call to agent '1049' call on 'SIP/hq-ast-v06-user-0000d3a0' [Aug 13 12:54:27] VERBOSE[24134] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:27] VERBOSE[24134] app_queue.c: -- Called Agent/1049 [Aug 13 12:54:27] VERBOSE[24134] app_queue.c: -- Agent/1049 answered SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:54:27] VERBOSE[24134] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8c0 [Aug 13 12:54:28] VERBOSE[24438] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8ca answered Local/8887395820@atxfer-9347;2 [Aug 13 12:54:29] WARNING[23860] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:29] VERBOSE[23860] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7c9' [Aug 13 12:54:29] VERBOSE[23860] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d8af' [Aug 13 12:54:29] VERBOSE[24117] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:29] VERBOSE[24117] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8af [Aug 13 12:54:30] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:54:30] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:54:31] WARNING[24116] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:31] VERBOSE[24116] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d7db' [Aug 13 12:54:31] VERBOSE[24116] pbx.c: == Spawn extension (default, 8772291178, 17) exited non-zero on 'SIP/hq-ast-006-user-0000d8b6' [Aug 13 12:54:31] VERBOSE[24119] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:31] VERBOSE[24119] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8b6 [Aug 13 12:54:32] WARNING[21895] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:32] VERBOSE[21895] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000cb9c' [Aug 13 12:54:32] VERBOSE[21895] pbx.c: == Spawn extension (ivrcontext2-pn, 85533914291, 6) exited non-zero on 'SIP/hq-ast-006-user-0000d848' [Aug 13 12:54:32] VERBOSE[21908] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:32] VERBOSE[21908] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d848 [Aug 13 12:54:32] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:54:32] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:54:33] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:33] VERBOSE[24443] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8cd", "default,8777892247,1") in new stack [Aug 13 12:54:33] VERBOSE[24443] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:54:33] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8cd", "1000") [Aug 13 12:54:33] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:33] VERBOSE[24444] pbx.c: -- Executing [1969@station:1] Set("SIP/hq-ast-v06-user-0000d8ce", "AGENTSTAT=1") in new stack [Aug 13 12:54:33] VERBOSE[24444] pbx.c: -- Executing [1969@station:2] NoOp("SIP/hq-ast-v06-user-0000d8ce", "1969") in new stack [Aug 13 12:54:33] VERBOSE[24444] pbx.c: -- Executing [1969@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8ce", "1?good:bad") in new stack [Aug 13 12:54:33] VERBOSE[24444] pbx.c: -- Goto (station,1969,4) [Aug 13 12:54:33] VERBOSE[24444] pbx.c: -- Executing [1969@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8ce", "1969") in new stack [Aug 13 12:54:34] VERBOSE[24444] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF begin '7' received on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF begin ignored '7' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF end '7' received on SIP/hq-ast-v06-user-0000d8ce, duration 120 ms [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF end passthrough '7' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8ce, duration 60 ms [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8cd", "DID=8777892247") [Aug 13 12:54:34] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8cd", "CDR(userfield)=0,8777892247") [Aug 13 12:54:34] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8cd", "holiday-check-standard,BAGENGLISH") [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8cd", "Start") in new stack [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8cd", "RETURN_VALUE=") in new stack [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8cd", "") in new stack [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8cd", "1?empty:full") in new stack [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8cd", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8cd", "") in new stack [Aug 13 12:54:34] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8cd", "0?6:8") [Aug 13 12:54:34] VERBOSE[24443] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:54:34] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8cd", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:54:34] VERBOSE[24443] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:34] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:6] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010,,,ivrcontext1") [Aug 13 12:54:34] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010.slin' (language 'en') [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8ce, duration 60 ms [Aug 13 12:54:34] DTMF[24444] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d8ce, duration 60 ms [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF begin '4' received on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF begin ignored '4' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF end '4' received on SIP/hq-ast-v06-user-0000d8ce, duration 60 ms [Aug 13 12:54:35] DTMF[24444] channel.c: DTMF end passthrough '4' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:36] DTMF[24444] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:36] DTMF[24444] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:36] DTMF[24444] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8ce, duration 80 ms [Aug 13 12:54:36] DTMF[24444] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:54:36] VERBOSE[24444] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:54:36] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:36] VERBOSE[24445] pbx.c: -- Executing [8008205413@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8cf", "default,8008205413,1") in new stack [Aug 13 12:54:36] VERBOSE[24445] pbx.c: -- Goto (default,8008205413,1) [Aug 13 12:54:36] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:1] Answer("SIP/hq-ast-006-user-0000d8cf", "1000") [Aug 13 12:54:37] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:7] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010,,,ivrcontext1") [Aug 13 12:54:37] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1d-v11232010.slin' (language 'en') [Aug 13 12:54:37] WARNING[24444] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:37] VERBOSE[24444] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8ce' [Aug 13 12:54:37] VERBOSE[24444] chan_agent.c: == Agent '1969' logged in (format ulaw/slin) [Aug 13 12:54:37] WARNING[21612] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:37] VERBOSE[21612] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d542' [Aug 13 12:54:37] VERBOSE[21612] pbx.c: == Spawn extension (default, 8886424912, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d83d' [Aug 13 12:54:37] VERBOSE[21655] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:37] VERBOSE[21655] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d83d [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:2] UserEvent("SIP/hq-ast-006-user-0000d8cf", "DID,Channel:SIP/hq-ast-006-user-0000d8cf,Exten:8008205413,CallerIDNum:5035935174,CallerIDName:5035935174") [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:3] Set("SIP/hq-ast-006-user-0000d8cf", "CDR(userfield)=0,8008205413, V05-20120813-INBOUND-INCOSTCO-1344880476.99996.wav,INCOSTCO") [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:4] Set("SIP/hq-ast-006-user-0000d8cf", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880476.99996") [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:5] Set("SIP/hq-ast-006-user-0000d8cf", "DID=8008205413") [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:6] Macro("SIP/hq-ast-006-user-0000d8cf", "holiday-check-standard,INCOSTCO") [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8cf", "Start") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8cf", "RETURN_VALUE=") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8cf", "") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8cf", "1?empty:full") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8cf", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8cf", "") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:7] Gotoif("SIP/hq-ast-006-user-0000d8cf", "0?8:10") [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Goto (default,8008205413,10) [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8cf", "6:00-23:59,mon-fri,*,*?default,8008205413,14") [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Goto (default,8008205413,14) [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:14] Macro("SIP/hq-ast-006-user-0000d8cf", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8cf", "Start") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8cf", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8cf", "10039941:10001000:122") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8cf", "") in new stack [Aug 13 12:54:37] VERBOSE[24445] pbx_realtime.c: -- Executing [8008205413@default:15] Queue("SIP/hq-ast-006-user-0000d8cf", "INCOSTCO,tT,,,1800") [Aug 13 12:54:37] VERBOSE[24445] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8cf [Aug 13 12:54:37] VERBOSE[24445] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000ccad [Aug 13 12:54:37] VERBOSE[24445] chan_agent.c: -- agent_call, call to agent '2033' call on 'SIP/hq-ast-v06-user-0000ccad' [Aug 13 12:54:37] VERBOSE[24445] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:38] VERBOSE[24431] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d8c5", "THEQUEUE=REFLINE") [Aug 13 12:54:38] VERBOSE[24431] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d8c5", "default,8664298177,11") [Aug 13 12:54:38] VERBOSE[24431] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:54:38] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d8c5", "DID,Channel:SIP/hq-ast-006-user-0000d8c5,Exten:8664298177,CallerIDNum:9549606770,CallerIDName:9549606770") [Aug 13 12:54:38] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:9] Background("SIP/hq-ast-006-user-0000d8cb", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext1") [Aug 13 12:54:38] VERBOSE[24439] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:54:38] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d8c5", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880448.99979.wav,REFLINE") [Aug 13 12:54:38] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d8c5", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880448.99979") [Aug 13 12:54:38] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d8c5", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:54:38] VERBOSE[24431] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:54:38] VERBOSE[24445] app_queue.c: -- Called Agent/2033 [Aug 13 12:54:38] VERBOSE[24445] app_queue.c: -- Agent/2033 answered SIP/hq-ast-006-user-0000d8cf [Aug 13 12:54:38] VERBOSE[24445] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8cf [Aug 13 12:54:38] VERBOSE[24446] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8cf [Aug 13 12:54:38] DTMF[24431] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:38] DTMF[24431] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:38] DTMF[24431] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d8c5, duration 180 ms [Aug 13 12:54:38] DTMF[24431] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:40] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d8c5", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:54:40] VERBOSE[24431] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8c5", "Start") in new stack [Aug 13 12:54:40] VERBOSE[24431] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8c5", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:54:40] VERBOSE[24431] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8c5", "10039935:10001005:111") in new stack [Aug 13 12:54:40] VERBOSE[24431] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8c5", "") in new stack [Aug 13 12:54:40] VERBOSE[24431] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d8c5", "REFLINE,tT,,,360") [Aug 13 12:54:40] VERBOSE[24431] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:40] VERBOSE[24431] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d8a8 [Aug 13 12:54:40] VERBOSE[24431] chan_agent.c: -- agent_call, call to agent '2088' call on 'SIP/hq-ast-v06-user-0000d8a8' [Aug 13 12:54:40] VERBOSE[24431] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:41] VERBOSE[24431] app_queue.c: -- Called Agent/2088 [Aug 13 12:54:41] VERBOSE[24431] app_queue.c: -- Agent/2088 answered SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:41] VERBOSE[24431] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:41] VERBOSE[24447] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8c5 [Aug 13 12:54:41] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:8] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext1") [Aug 13 12:54:41] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:54:41] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:41] VERBOSE[24448] pbx.c: -- Executing [8008214115@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d0", "default,8008214115,1") in new stack [Aug 13 12:54:41] VERBOSE[24448] pbx.c: -- Goto (default,8008214115,1) [Aug 13 12:54:41] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:1] Answer("SIP/hq-ast-006-user-0000d8d0", "1000") [Aug 13 12:54:42] DTMF[24443] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:54:42] DTMF[24443] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:54:42] WARNING[24404] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:42] VERBOSE[24404] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d07e' [Aug 13 12:54:42] VERBOSE[24404] pbx.c: == Spawn extension (default, 8664384217, 17) exited non-zero on 'SIP/hq-ast-006-user-0000d8c2' [Aug 13 12:54:42] DTMF[24443] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8cd, duration 180 ms [Aug 13 12:54:42] DTMF[24443] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:54:42] VERBOSE[24427] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:42] VERBOSE[24427] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8c2 [Aug 13 12:54:42] VERBOSE[24443] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8cd", "ivrcontext1-pn,87778922471,1") [Aug 13 12:54:42] VERBOSE[24443] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:54:42] VERBOSE[24443] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8cd", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:54:42] VERBOSE[24443] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:54:42] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:2] UserEvent("SIP/hq-ast-006-user-0000d8d0", "DID,Channel:SIP/hq-ast-006-user-0000d8d0,Exten:8008214115,CallerIDNum:6464246000,CallerIDName:6464246000") [Aug 13 12:54:42] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:3] Set("SIP/hq-ast-006-user-0000d8d0", "CDR(userfield)=0,8008214115, V05-20120813-INBOUND-UMBBRAND-1344880481.99999.wav,UMBBRAND") [Aug 13 12:54:42] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:4] Set("SIP/hq-ast-006-user-0000d8d0", "MONITOR_FILENAME=V05-20120813-INBOUND-UMBBRAND-1344880481.99999") [Aug 13 12:54:42] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:5] Set("SIP/hq-ast-006-user-0000d8d0", "DID=8008214115") [Aug 13 12:54:42] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:6] Playback("SIP/hq-ast-006-user-0000d8d0", "/ceprompts/dialer/inbound/razr/umbbrand-mandatory-v11232010") [Aug 13 12:54:42] VERBOSE[24448] file.c: -- Playing '/ceprompts/dialer/inbound/razr/umbbrand-mandatory-v11232010.slin' (language 'en') [Aug 13 12:54:43] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:10] Goto("SIP/hq-ast-006-user-0000d8cb", "ivrcontext1-pn,87778922471,1") [Aug 13 12:54:43] VERBOSE[24439] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:54:43] VERBOSE[24439] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8cb", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:54:43] VERBOSE[24439] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:54:45] VERBOSE[23596] pbx.c: == Spawn extension (default, 8778456280, 20) exited non-zero on 'SIP/hq-ast-006-user-0000d898' [Aug 13 12:54:45] VERBOSE[23606] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:54:45] VERBOSE[23606] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d898 [Aug 13 12:54:45] VERBOSE[20605] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d813 [Aug 13 12:54:45] VERBOSE[21093] app_macro.c: == Spawn extension (macro-outbound-call-local-T1, s, 3) exited non-zero on 'Local/8006549728@atxfer-9b36;2' in macro 'outbound-call-local-T1' [Aug 13 12:54:45] VERBOSE[21093] pbx.c: == Spawn extension (atxfer, 8006549728, 1) exited non-zero on 'Local/8006549728@atxfer-9b36;2' [Aug 13 12:54:46] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:9] Goto("SIP/hq-ast-006-user-0000d8cc", "default,8664298177,3") [Aug 13 12:54:46] VERBOSE[24442] pbx.c: -- Goto (default,8664298177,3) [Aug 13 12:54:46] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:54:46] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:54:46] DTMF[24442] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8cc [Aug 13 12:54:46] DTMF[24442] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8cc [Aug 13 12:54:46] DTMF[24442] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8cc, duration 180 ms [Aug 13 12:54:46] DTMF[24442] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8cc [Aug 13 12:54:46] VERBOSE[23114] chan_agent.c: == Agent '2270' logged out [Aug 13 12:54:46] VERBOSE[23114] pbx.c: == Spawn extension (station, 2270, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000d88b' [Aug 13 12:54:46] VERBOSE[24442] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8cc", "ivrcontext1-pn,86642981771,1") [Aug 13 12:54:46] VERBOSE[24442] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:54:46] VERBOSE[24442] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:54:46] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:54:47] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:47] VERBOSE[24449] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d1", "default,8006375792,1") in new stack [Aug 13 12:54:47] VERBOSE[24449] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:54:47] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d8d1", "1000") [Aug 13 12:54:48] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d8d1", "DID=8006375792") [Aug 13 12:54:48] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d8d1", "holiday-check-standard,NOTIFICATION") [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8d1", "Start") in new stack [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8d1", "RETURN_VALUE=") in new stack [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8d1", "") in new stack [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8d1", "1?empty:full") in new stack [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8d1", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8d1", "") in new stack [Aug 13 12:54:48] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d8d1", "0?5:7") [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:54:48] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d8d1", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:54:48] VERBOSE[24449] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:54:48] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8d1", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:54:48] VERBOSE[24449] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:54:49] VERBOSE[24443] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8cd", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:54:49] VERBOSE[24443] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:54:50] VERBOSE[24439] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:2] Background("SIP/hq-ast-006-user-0000d8cb", "/ceprompts/dialer/inbound/silence-5,,,ivrcontext2") [Aug 13 12:54:50] VERBOSE[24439] file.c: -- Playing '/ceprompts/dialer/inbound/silence-5.slin' (language 'en') [Aug 13 12:54:50] DTMF[24439] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8cb [Aug 13 12:54:50] DTMF[24439] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8cb [Aug 13 12:54:50] DTMF[24439] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8cb, duration 160 ms [Aug 13 12:54:50] DTMF[24439] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8cb [Aug 13 12:54:50] VERBOSE[24439] pbx_realtime.c: -- Executing [2@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8cb", "ivrcontext2-pn,87778922472,1") [Aug 13 12:54:50] VERBOSE[24439] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:54:50] VERBOSE[24439] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8cb", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:54:50] VERBOSE[24439] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:54:50] VERBOSE[24439] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8cb", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:54:50] VERBOSE[24439] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:54:52] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:7] Playback("SIP/hq-ast-006-user-0000d8d0", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:54:52] VERBOSE[24448] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:54:52] DTMF[24443] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:54:52] DTMF[24443] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:54:52] DTMF[24443] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8cd, duration 180 ms [Aug 13 12:54:52] DTMF[24443] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:54:52] VERBOSE[24443] pbx_realtime.c: -- Executing [2@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8cd", "ivrcontext2-pn,87778922472,1") [Aug 13 12:54:52] VERBOSE[24443] pbx.c: -- Goto (ivrcontext2-pn,87778922472,1) [Aug 13 12:54:52] VERBOSE[24443] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:1] Gotoiftime("SIP/hq-ast-006-user-0000d8cd", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,4") [Aug 13 12:54:52] VERBOSE[24443] pbx.c: -- Goto (ivrcontext2-pn,87778922472,4) [Aug 13 12:54:52] VERBOSE[24443] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:4] Playback("SIP/hq-ast-006-user-0000d8cd", "/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919") [Aug 13 12:54:52] VERBOSE[24443] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-english-mandatory-110919.slin' (language 'en') [Aug 13 12:54:54] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:54] VERBOSE[24719] pbx.c: -- Executing [2270@station:1] Set("SIP/hq-ast-v06-user-0000d8d2", "AGENTSTAT=1") in new stack [Aug 13 12:54:54] VERBOSE[24719] pbx.c: -- Executing [2270@station:2] NoOp("SIP/hq-ast-v06-user-0000d8d2", "2270") in new stack [Aug 13 12:54:54] VERBOSE[24719] pbx.c: -- Executing [2270@station:3] GotoIf("SIP/hq-ast-v06-user-0000d8d2", "1?good:bad") in new stack [Aug 13 12:54:54] VERBOSE[24719] pbx.c: -- Goto (station,2270,4) [Aug 13 12:54:54] VERBOSE[24719] pbx.c: -- Executing [2270@station:4] AgentLogin("SIP/hq-ast-v06-user-0000d8d2", "2270") in new stack [Aug 13 12:54:54] VERBOSE[24719] file.c: -- Playing 'agent-pass.gsm' (language 'en') [Aug 13 12:54:54] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d8c8", "default,8006375792,10") [Aug 13 12:54:54] VERBOSE[24436] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:54:54] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8c8", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:54:54] VERBOSE[24436] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF begin '1' received on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF begin ignored '1' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF end '1' received on SIP/hq-ast-v06-user-0000d8d2, duration 140 ms [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF end passthrough '1' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:54] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:8] Macro("SIP/hq-ast-006-user-0000d8d0", "get-cpq-spygroup-queue,UMBBRAND") [Aug 13 12:54:54] VERBOSE[24448] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d0", "Start") in new stack [Aug 13 12:54:54] VERBOSE[24448] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d0", "SPYGROUP=10039970:10000688:150") in new stack [Aug 13 12:54:54] VERBOSE[24448] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d0", "10039970:10000688:150") in new stack [Aug 13 12:54:54] VERBOSE[24448] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d0", "") in new stack [Aug 13 12:54:54] VERBOSE[24448] pbx_realtime.c: -- Executing [8008214115@default:9] Queue("SIP/hq-ast-006-user-0000d8d0", "UMBBRAND,tT,,,360") [Aug 13 12:54:54] VERBOSE[24448] res_musiconhold.c: -- Started music on hold, class '10000688-umbbrand', on SIP/hq-ast-006-user-0000d8d0 [Aug 13 12:54:54] VERBOSE[24448] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d75e [Aug 13 12:54:54] VERBOSE[24448] chan_agent.c: -- agent_call, call to agent '2205' call on 'SIP/hq-ast-v06-user-0000d75e' [Aug 13 12:54:54] VERBOSE[24448] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF begin '5' received on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF begin ignored '5' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF end '5' received on SIP/hq-ast-v06-user-0000d8d2, duration 60 ms [Aug 13 12:54:54] DTMF[24719] channel.c: DTMF end passthrough '5' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:54:55] VERBOSE[24720] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d3", "default,8777892247,1") in new stack [Aug 13 12:54:55] VERBOSE[24720] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:54:55] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8d3", "1000") [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF begin '9' received on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF begin ignored '9' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF end '9' received on SIP/hq-ast-v06-user-0000d8d2, duration 60 ms [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF end passthrough '9' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] VERBOSE[24448] app_queue.c: -- Called Agent/2205 [Aug 13 12:54:55] VERBOSE[24448] app_queue.c: -- Agent/2205 answered SIP/hq-ast-006-user-0000d8d0 [Aug 13 12:54:55] VERBOSE[24448] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8d0 [Aug 13 12:54:55] VERBOSE[24721] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8d0 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF begin '2' received on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF begin ignored '2' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF end '2' received on SIP/hq-ast-v06-user-0000d8d2, duration 79 ms [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF end passthrough '2' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF begin '6' received on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF begin ignored '6' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF end '6' received on SIP/hq-ast-v06-user-0000d8d2, duration 60 ms [Aug 13 12:54:55] DTMF[24719] channel.c: DTMF end passthrough '6' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:56] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8d3", "DID=8777892247") [Aug 13 12:54:56] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8d3", "CDR(userfield)=0,8777892247") [Aug 13 12:54:56] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8d3", "holiday-check-standard,BAGENGLISH") [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8d3", "Start") in new stack [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8d3", "RETURN_VALUE=") in new stack [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8d3", "") in new stack [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8d3", "1?empty:full") in new stack [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8d3", "ISHOLIDAY=NO") in new stack [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8d3", "") in new stack [Aug 13 12:54:56] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8d3", "0?6:8") [Aug 13 12:54:56] VERBOSE[24720] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:54:56] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8d3", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:54:56] VERBOSE[24720] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:54:56] DTMF[24719] channel.c: DTMF begin '#' received on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:56] DTMF[24719] channel.c: DTMF begin ignored '#' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:56] DTMF[24719] channel.c: DTMF end '#' received on SIP/hq-ast-v06-user-0000d8d2, duration 60 ms [Aug 13 12:54:56] DTMF[24719] channel.c: DTMF end passthrough '#' on SIP/hq-ast-v06-user-0000d8d2 [Aug 13 12:54:56] VERBOSE[24719] file.c: -- Playing 'agent-loginok.gsm' (language 'en') [Aug 13 12:54:57] WARNING[24719] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:54:57] VERBOSE[24719] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8d2' [Aug 13 12:54:57] VERBOSE[24719] chan_agent.c: == Agent '2270' logged in (format ulaw/slin) [Aug 13 12:54:57] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d8c9", "default,8006375792,10") [Aug 13 12:54:57] VERBOSE[24437] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:54:57] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8c9", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:54:57] VERBOSE[24437] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:54:58] VERBOSE[24442] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d8cc", "THEQUEUE=REFLINE") [Aug 13 12:54:58] VERBOSE[24442] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d8cc", "default,8664298177,11") [Aug 13 12:54:58] VERBOSE[24442] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:54:58] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d8cc", "DID,Channel:SIP/hq-ast-006-user-0000d8cc,Exten:8664298177,CallerIDNum:2125121000,CallerIDName:2125121000") [Aug 13 12:54:58] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d8cc", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880465.99992.wav,REFLINE") [Aug 13 12:54:58] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d8cc", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880465.99992") [Aug 13 12:54:58] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d8cc", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:54:58] VERBOSE[24442] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end '*' received on Agent/1667, duration 0 ms [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end emulation of '*' queued on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end '2' received on Agent/1667, duration 0 ms [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end emulation of '2' queued on Agent/1667 [Aug 13 12:54:59] VERBOSE[22402] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d875 [Aug 13 12:54:59] VERBOSE[22402] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end '1' received on Agent/1667, duration 0 ms [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end accepted without begin '1' on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end passthrough '1' on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end '0' received on Agent/1667, duration 0 ms [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end accepted without begin '0' on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end passthrough '0' on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end '1' received on Agent/1667, duration 0 ms [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end accepted without begin '1' on Agent/1667 [Aug 13 12:54:59] DTMF[22402] channel.c: DTMF end passthrough '1' on Agent/1667 [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF begin passthrough '3' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF end accepted with begin '3' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF begin passthrough '0' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF end accepted with begin '0' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:00] DTMF[23604] channel.c: DTMF begin passthrough '5' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:01] DTMF[23604] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:01] DTMF[23604] channel.c: DTMF end accepted with begin '5' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:01] DTMF[23604] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:01] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d8cc", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:55:01] VERBOSE[24442] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8cc", "Start") in new stack [Aug 13 12:55:01] VERBOSE[24442] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8cc", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:55:01] VERBOSE[24442] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8cc", "10039935:10001005:111") in new stack [Aug 13 12:55:01] VERBOSE[24442] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8cc", "") in new stack [Aug 13 12:55:01] VERBOSE[24442] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d8cc", "REFLINE,tT,,,360") [Aug 13 12:55:01] VERBOSE[24442] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d8cc [Aug 13 12:55:01] VERBOSE[24442] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7db [Aug 13 12:55:01] VERBOSE[24442] chan_agent.c: -- agent_call, call to agent '1697' call on 'SIP/hq-ast-v06-user-0000d7db' [Aug 13 12:55:01] VERBOSE[24442] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:01] VERBOSE[24442] app_queue.c: -- Called Agent/1697 [Aug 13 12:55:01] VERBOSE[24442] app_queue.c: -- Agent/1697 answered SIP/hq-ast-006-user-0000d8cc [Aug 13 12:55:01] VERBOSE[24442] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8cc [Aug 13 12:55:01] VERBOSE[24724] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8cc [Aug 13 12:55:01] DTMF[22402] channel.c: DTMF end '8' received on Agent/1667, duration 0 ms [Aug 13 12:55:01] DTMF[22402] channel.c: DTMF end accepted without begin '8' on Agent/1667 [Aug 13 12:55:01] DTMF[22402] channel.c: DTMF end passthrough '8' on Agent/1667 [Aug 13 12:55:01] VERBOSE[24725] pbx.c: -- Executing [1018@atxfer:1] Monitor("Local/1018@atxfer-77d3;2", "wav,V05-20120813-TRANSFERAGENT-1344880501.100006,m") in new stack [Aug 13 12:55:01] VERBOSE[24725] pbx.c: -- Executing [1018@atxfer:2] Dial("Local/1018@atxfer-77d3;2", "Agent/1018") in new stack [Aug 13 12:55:01] VERBOSE[24725] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d0f9 [Aug 13 12:55:01] VERBOSE[24725] chan_agent.c: -- agent_call, call to agent '1018' call on 'SIP/hq-ast-v06-user-0000d0f9' [Aug 13 12:55:01] VERBOSE[24725] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF begin '4' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF begin passthrough '4' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] VERBOSE[24725] app_dial.c: -- Called Agent/1018 [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end '4' received on SIP/hq-ast-006-user-0000d89b, duration 153 ms [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end accepted with begin '4' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end passthrough '4' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF begin passthrough '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[24720] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:02] DTMF[24720] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:02] DTMF[24720] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8d3, duration 140 ms [Aug 13 12:55:02] DTMF[24720] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89b, duration 153 ms [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end accepted with begin '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] VERBOSE[24720] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8d3", "ivrcontext1-pn,87778922471,1") [Aug 13 12:55:02] VERBOSE[24720] pbx.c: -- Goto (ivrcontext1-pn,87778922471,1) [Aug 13 12:55:02] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8d3", "/ceprompts/dialer/inbound/bagster/press-1-area,,,ivrcontext2") [Aug 13 12:55:02] VERBOSE[24720] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/press-1-area.slin' (language 'en') [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF begin '9' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF begin passthrough '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end '9' received on SIP/hq-ast-006-user-0000d89b, duration 153 ms [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end accepted with begin '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:02] DTMF[23604] channel.c: DTMF end passthrough '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:04] VERBOSE[24725] app_dial.c: -- Agent/1018 answered Local/1018@atxfer-77d3;2 [Aug 13 12:55:05] WARNING[23859] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:05] VERBOSE[23859] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d696' [Aug 13 12:55:05] VERBOSE[23859] pbx.c: == Spawn extension (default, 8777377167, 15) exited non-zero on 'SIP/hq-ast-006-user-0000d8ae' [Aug 13 12:55:05] VERBOSE[23861] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:55:05] VERBOSE[23861] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8ae [Aug 13 12:55:05] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:05] VERBOSE[24726] pbx.c: -- Executing [8006375792@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d4", "default,8006375792,1") in new stack [Aug 13 12:55:05] VERBOSE[24726] pbx.c: -- Goto (default,8006375792,1) [Aug 13 12:55:05] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:1] Answer("SIP/hq-ast-006-user-0000d8d4", "1000") [Aug 13 12:55:06] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:06] VERBOSE[24727] pbx.c: -- Executing [8003046067@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d5", "default,8003046067,1") in new stack [Aug 13 12:55:06] VERBOSE[24727] pbx.c: -- Goto (default,8003046067,1) [Aug 13 12:55:06] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:1] Answer("SIP/hq-ast-006-user-0000d8d5", "1000") [Aug 13 12:55:06] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:2] Set("SIP/hq-ast-006-user-0000d8d4", "DID=8006375792") [Aug 13 12:55:06] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:3] Macro("SIP/hq-ast-006-user-0000d8d4", "holiday-check-standard,NOTIFICATION") [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8d4", "Start") in new stack [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8d4", "RETURN_VALUE=") in new stack [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8d4", "") in new stack [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8d4", "1?empty:full") in new stack [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8d4", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8d4", "") in new stack [Aug 13 12:55:06] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:4] Gotoif("SIP/hq-ast-006-user-0000d8d4", "0?5:7") [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Goto (default,8006375792,7) [Aug 13 12:55:06] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d8d4", "7:00-17:00,mon-fri,*,*?default,8006375792,10") [Aug 13 12:55:06] VERBOSE[24726] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:55:06] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8d4", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:55:06] VERBOSE[24726] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8cb", "THEQUEUE=BAGENGLISH") [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8cb", "default,8777892247,11") [Aug 13 12:55:06] VERBOSE[24439] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8cb", "DID,Channel:SIP/hq-ast-006-user-0000d8cb,Exten:8777892247,CallerIDNum:4027161000,CallerIDName:4027161000") [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8cb", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880463.99990.wav,BAGENGLISH") [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8cb", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880463.99990") [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8cb", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:55:06] VERBOSE[24439] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8cb", "Start") in new stack [Aug 13 12:55:06] VERBOSE[24439] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8cb", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:55:06] VERBOSE[24439] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8cb", "10039946:10000416:164") in new stack [Aug 13 12:55:06] VERBOSE[24439] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8cb", "") in new stack [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8cb", "V05-20120813-INBOUND-BAGENGLISH-1344880463.99990.wav49") [Aug 13 12:55:06] VERBOSE[24728] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8cb [Aug 13 12:55:06] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8cb", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:55:06] VERBOSE[24439] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:55:07] DTMF[24720] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:07] DTMF[24720] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:07] DTMF[24720] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8d3, duration 160 ms [Aug 13 12:55:07] DTMF[24720] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:07] VERBOSE[24720] pbx_realtime.c: -- Executing [1@ivrcontext2:1] Goto("SIP/hq-ast-006-user-0000d8d3", "ivrcontext2-pn,87778922471,1") [Aug 13 12:55:07] VERBOSE[24720] pbx.c: -- Goto (ivrcontext2-pn,87778922471,1) [Aug 13 12:55:07] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:1] Macro("SIP/hq-ast-006-user-0000d8d3", "trackvalue,bagster..ivroptions,ivrcode,PRESS1") [Aug 13 12:55:07] VERBOSE[24720] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8d3", "Start") in new stack [Aug 13 12:55:07] VERBOSE[24720] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8d3", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880495.100003)=PRESS1") in new stack [Aug 13 12:55:07] VERBOSE[24720] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8d3", "") in new stack [Aug 13 12:55:07] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:2] Read("SIP/hq-ast-006-user-0000d8d3", "DIGITS,/ceprompts/dialer/inbound/bagster/digits-enter,6") [Aug 13 12:55:07] VERBOSE[24720] app_read.c: -- Accepting a maximum of 6 digits. [Aug 13 12:55:07] VERBOSE[24720] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/digits-enter.slin' (language 'en') [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:2] UserEvent("SIP/hq-ast-006-user-0000d8d5", "DID,Channel:SIP/hq-ast-006-user-0000d8d5,Exten:8003046067,CallerIDNum:5073607252,CallerIDName:5073607252") [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:3] Set("SIP/hq-ast-006-user-0000d8d5", "CDR(userfield)=0,8003046067, V05-20120813-INBOUND-POLPUR-1344880506.100009.wav,POLPUR") [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:4] Set("SIP/hq-ast-006-user-0000d8d5", "MONITOR_FILENAME=V05-20120813-INBOUND-POLPUR-1344880506.100009") [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:5] Set("SIP/hq-ast-006-user-0000d8d5", "DID=8003046067") [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:6] Macro("SIP/hq-ast-006-user-0000d8d5", "holiday-check-standard,POLPUR") [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8d5", "Start") in new stack [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8d5", "RETURN_VALUE=") in new stack [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8d5", "") in new stack [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8d5", "1?empty:full") in new stack [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8d5", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8d5", "") in new stack [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:7] Gotoif("SIP/hq-ast-006-user-0000d8d5", "0?8:10") [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Goto (default,8003046067,10) [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8d5", "7:00-23:00,mon-fri,*,*?default,8003046067,14") [Aug 13 12:55:07] VERBOSE[24727] pbx.c: -- Goto (default,8003046067,14) [Aug 13 12:55:07] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:14] Playback("SIP/hq-ast-006-user-0000d8d5", "/ceprompts/dialer/inbound/polaris/polaris-mandatory-v03072011") [Aug 13 12:55:07] VERBOSE[24727] file.c: -- Playing '/ceprompts/dialer/inbound/polaris/polaris-mandatory-v03072011.slin' (language 'en') [Aug 13 12:55:08] DTMF[24437] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8c9 [Aug 13 12:55:08] DTMF[24437] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8c9 [Aug 13 12:55:08] DTMF[24437] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8c9, duration 240 ms [Aug 13 12:55:08] DTMF[24437] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8c9 [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [2@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8c9", "ivrcontext1-pn,80063757922,1") [Aug 13 12:55:08] VERBOSE[24437] pbx.c: -- Goto (ivrcontext1-pn,80063757922,1) [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [80063757922@ivrcontext1-pn:1] Set("SIP/hq-ast-006-user-0000d8c9", "THEQUEUE=PRIORAUTH") [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [80063757922@ivrcontext1-pn:2] Goto("SIP/hq-ast-006-user-0000d8c9", "default,8006375792,13") [Aug 13 12:55:08] VERBOSE[24437] pbx.c: -- Goto (default,8006375792,13) [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:13] UserEvent("SIP/hq-ast-006-user-0000d8c9", "DID,Channel:SIP/hq-ast-006-user-0000d8c9,Exten:8006375792,CallerIDNum:5162949364,CallerIDName:5162949364") [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:14] Set("SIP/hq-ast-006-user-0000d8c9", "CDR(userfield)=0,8006375792, V05-20120813-INBOUND-PRIORAUTH-1344880459.99986.wav,PRIORAUTH") [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:15] Set("SIP/hq-ast-006-user-0000d8c9", "MONITOR_FILENAME=V05-20120813-INBOUND-PRIORAUTH-1344880459.99986") [Aug 13 12:55:08] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:16] Playback("SIP/hq-ast-006-user-0000d8c9", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:55:08] VERBOSE[24437] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8cd", "THEQUEUE=BAGENGLISH") [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8cd", "default,8777892247,11") [Aug 13 12:55:08] VERBOSE[24443] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8cd", "DID,Channel:SIP/hq-ast-006-user-0000d8cd,Exten:8777892247,CallerIDNum:6199813255,CallerIDName:6199813255") [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8cd", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880473.99994.wav,BAGENGLISH") [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8cd", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880473.99994") [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8cd", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:55:08] VERBOSE[24443] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8cd", "Start") in new stack [Aug 13 12:55:08] VERBOSE[24443] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8cd", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:55:08] VERBOSE[24443] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8cd", "10039946:10000416:164") in new stack [Aug 13 12:55:08] VERBOSE[24443] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8cd", "") in new stack [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8cd", "V05-20120813-INBOUND-BAGENGLISH-1344880473.99994.wav49") [Aug 13 12:55:08] VERBOSE[24729] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8cd [Aug 13 12:55:08] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8cd", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:55:08] VERBOSE[24443] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:55:09] VERBOSE[22402] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d875 [Aug 13 12:55:09] VERBOSE[22402] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:09] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:09] VERBOSE[24730] pbx.c: -- Executing [8886424912@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d6", "default,8886424912,1") in new stack [Aug 13 12:55:09] VERBOSE[24730] pbx.c: -- Goto (default,8886424912,1) [Aug 13 12:55:09] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:1] Answer("SIP/hq-ast-006-user-0000d8d6", "1000") [Aug 13 12:55:10] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8cb", "QUEUE_MIN_PENALTY=0") [Aug 13 12:55:10] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8cb", "QUEUE_MAX_PENALTY=1") [Aug 13 12:55:10] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8cb", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:55:10] VERBOSE[24439] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:55:10] VERBOSE[24439] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8cb", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:55:10] VERBOSE[24439] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8cb [Aug 13 12:55:10] VERBOSE[24439] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7c9 [Aug 13 12:55:10] VERBOSE[24439] chan_agent.c: -- agent_call, call to agent '1593' call on 'SIP/hq-ast-v06-user-0000d7c9' [Aug 13 12:55:10] VERBOSE[24439] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:10] WARNING[22402] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:10] VERBOSE[22402] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d670' [Aug 13 12:55:10] VERBOSE[22402] pbx.c: == Spawn extension (default, 8553685362, 16) exited non-zero on 'Transfered/SIP/hq-ast-006-user-0000d875' [Aug 13 12:55:10] VERBOSE[24439] app_queue.c: -- Called Agent/1593 [Aug 13 12:55:10] VERBOSE[24439] app_queue.c: -- Agent/1593 answered SIP/hq-ast-006-user-0000d8cb [Aug 13 12:55:10] VERBOSE[22405] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:55:10] VERBOSE[24439] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8cb [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:2] UserEvent("SIP/hq-ast-006-user-0000d8d6", "DID,Channel:SIP/hq-ast-006-user-0000d8d6,Exten:8886424912,CallerIDNum:8054814642,CallerIDName:8054814642") [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:3] Set("SIP/hq-ast-006-user-0000d8d6", "CDR(userfield)=0,8886424912, V05-20120813-INBOUND-INCOSTCO-1344880509.100011.wav,INCOSTCO") [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:4] Set("SIP/hq-ast-006-user-0000d8d6", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880509.100011") [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:5] Set("SIP/hq-ast-006-user-0000d8d6", "DID=8886424912") [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:6] Macro("SIP/hq-ast-006-user-0000d8d6", "holiday-check-standard,INCOSTCO") [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8d6", "Start") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8d6", "RETURN_VALUE=") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8d6", "") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8d6", "1?empty:full") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8d6", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8d6", "") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:7] Gotoif("SIP/hq-ast-006-user-0000d8d6", "0?8:10") [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Goto (default,8886424912,10) [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8d6", "6:00-23:59,mon-fri,*,*?default,8886424912,14") [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Goto (default,8886424912,14) [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:14] Macro("SIP/hq-ast-006-user-0000d8d6", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d6", "Start") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d6", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d6", "10039941:10001000:122") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d6", "") in new stack [Aug 13 12:55:10] VERBOSE[24730] pbx_realtime.c: -- Executing [8886424912@default:15] Queue("SIP/hq-ast-006-user-0000d8d6", "INCOSTCO,tT,,,1800") [Aug 13 12:55:10] VERBOSE[24730] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8d6 [Aug 13 12:55:10] VERBOSE[24730] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d542 [Aug 13 12:55:10] VERBOSE[24730] chan_agent.c: -- agent_call, call to agent '2309' call on 'SIP/hq-ast-v06-user-0000d542' [Aug 13 12:55:10] VERBOSE[24730] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:11] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:17] Macro("SIP/hq-ast-006-user-0000d8c9", "get-cpq-spygroup-queue,PRIORAUTH") [Aug 13 12:55:11] VERBOSE[24437] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8c9", "Start") in new stack [Aug 13 12:55:11] VERBOSE[24437] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8c9", "SPYGROUP=10039901:10001010:117") in new stack [Aug 13 12:55:11] VERBOSE[24437] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8c9", "10039901:10001010:117") in new stack [Aug 13 12:55:11] VERBOSE[24437] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8c9", "") in new stack [Aug 13 12:55:11] VERBOSE[24437] pbx_realtime.c: -- Executing [8006375792@default:18] Queue("SIP/hq-ast-006-user-0000d8c9", "PRIORAUTH,tT,,,1800") [Aug 13 12:55:11] VERBOSE[24437] res_musiconhold.c: -- Started music on hold, class '10001010-priorauth', on SIP/hq-ast-006-user-0000d8c9 [Aug 13 12:55:11] VERBOSE[24730] app_queue.c: -- Called Agent/2309 [Aug 13 12:55:11] VERBOSE[24730] app_queue.c: -- Agent/2309 answered SIP/hq-ast-006-user-0000d8d6 [Aug 13 12:55:11] VERBOSE[24730] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8d6 [Aug 13 12:55:11] VERBOSE[24732] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8d6 [Aug 13 12:55:11] DTMF[24120] channel.c: DTMF end '*' received on Agent/2101, duration 0 ms [Aug 13 12:55:11] DTMF[24120] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/2101 [Aug 13 12:55:11] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8cd", "QUEUE_MIN_PENALTY=0") [Aug 13 12:55:11] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8cd", "QUEUE_MAX_PENALTY=1") [Aug 13 12:55:11] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8cd", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:55:11] VERBOSE[24443] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:55:11] VERBOSE[24443] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8cd", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:55:11] VERBOSE[24443] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:55:11] VERBOSE[24443] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d6ce [Aug 13 12:55:11] VERBOSE[24443] chan_agent.c: -- agent_call, call to agent '2047' call on 'SIP/hq-ast-v06-user-0000d6ce' [Aug 13 12:55:11] VERBOSE[24443] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end emulation of '*' queued on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '2' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end emulation of '2' queued on Agent/2101 [Aug 13 12:55:12] VERBOSE[24120] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:12] VERBOSE[24120] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '8' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '8' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '8' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '0' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '0' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '0' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '0' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '0' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '0' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '3' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '3' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '3' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '4' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '4' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '4' on Agent/2101 [Aug 13 12:55:12] VERBOSE[24443] app_queue.c: -- Called Agent/2047 [Aug 13 12:55:12] VERBOSE[24443] app_queue.c: -- Agent/2047 answered SIP/hq-ast-006-user-0000d8cd [Aug 13 12:55:12] VERBOSE[24443] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8cd [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '5' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '5' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '5' on Agent/2101 [Aug 13 12:55:12] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:12] VERBOSE[24733] pbx.c: -- Executing [8664298177@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d7", "default,8664298177,1") in new stack [Aug 13 12:55:12] VERBOSE[24733] pbx.c: -- Goto (default,8664298177,1) [Aug 13 12:55:12] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:1] Answer("SIP/hq-ast-006-user-0000d8d7", "1000") [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '7' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '7' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '7' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '9' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '9' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '9' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end '3' received on Agent/2101, duration 0 ms [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end accepted without begin '3' on Agent/2101 [Aug 13 12:55:12] DTMF[24120] channel.c: DTMF end passthrough '3' on Agent/2101 [Aug 13 12:55:12] DTMF[24720] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:12] DTMF[24720] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:12] DTMF[24720] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d8d3, duration 160 ms [Aug 13 12:55:12] DTMF[24720] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF begin ignored '5' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d8d3, duration 80 ms [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:15] Macro("SIP/hq-ast-006-user-0000d8d5", "get-cpq-spygroup-queue,POLPUR") [Aug 13 12:55:13] VERBOSE[24727] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d5", "Start") in new stack [Aug 13 12:55:13] VERBOSE[24727] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d5", "SPYGROUP=10039961:10000951:179") in new stack [Aug 13 12:55:13] VERBOSE[24727] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d5", "10039961:10000951:179") in new stack [Aug 13 12:55:13] VERBOSE[24727] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d5", "") in new stack [Aug 13 12:55:13] VERBOSE[24727] pbx_realtime.c: -- Executing [8003046067@default:16] Queue("SIP/hq-ast-006-user-0000d8d5", "POLPUR,tT,,,3600") [Aug 13 12:55:13] VERBOSE[24727] res_musiconhold.c: -- Started music on hold, class '10000951-polpur', on SIP/hq-ast-006-user-0000d8d5 [Aug 13 12:55:13] VERBOSE[24727] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d8a9 [Aug 13 12:55:13] VERBOSE[24727] chan_agent.c: -- agent_call, call to agent '1441' call on 'SIP/hq-ast-v06-user-0000d8a9' [Aug 13 12:55:13] VERBOSE[24727] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:13] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:2] Set("SIP/hq-ast-006-user-0000d8d7", "DID=8664298177") [Aug 13 12:55:13] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:3] Background("SIP/hq-ast-006-user-0000d8d7", "/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010,,,ivrcontext1") [Aug 13 12:55:13] VERBOSE[24733] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-mandatory-v11232010.slin' (language 'en') [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8d3, duration 79 ms [Aug 13 12:55:13] DTMF[24720] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:13] VERBOSE[24727] app_queue.c: -- Called Agent/1441 [Aug 13 12:55:13] VERBOSE[24727] app_queue.c: -- Agent/1441 answered SIP/hq-ast-006-user-0000d8d5 [Aug 13 12:55:13] VERBOSE[24727] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8d5 [Aug 13 12:55:13] VERBOSE[24734] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8d5 [Aug 13 12:55:14] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:14] VERBOSE[24735] pbx.c: -- Executing [8008205413@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8d8", "default,8008205413,1") in new stack [Aug 13 12:55:14] VERBOSE[24735] pbx.c: -- Goto (default,8008205413,1) [Aug 13 12:55:14] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:1] Answer("SIP/hq-ast-006-user-0000d8d8", "1000") [Aug 13 12:55:14] DTMF[24720] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:14] DTMF[24720] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:14] DTMF[24720] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d8d3, duration 114 ms [Aug 13 12:55:14] DTMF[24720] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:15] DTMF[24720] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:15] DTMF[24720] channel.c: DTMF begin ignored '2' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:15] DTMF[24720] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8d3, duration 100 ms [Aug 13 12:55:15] DTMF[24720] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:2] UserEvent("SIP/hq-ast-006-user-0000d8d8", "DID,Channel:SIP/hq-ast-006-user-0000d8d8,Exten:8008205413,CallerIDNum:8187676528,CallerIDName:8187676528") [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:3] Set("SIP/hq-ast-006-user-0000d8d8", "CDR(userfield)=0,8008205413, V05-20120813-INBOUND-INCOSTCO-1344880514.100017.wav,INCOSTCO") [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:4] Set("SIP/hq-ast-006-user-0000d8d8", "MONITOR_FILENAME=V05-20120813-INBOUND-INCOSTCO-1344880514.100017") [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:5] Set("SIP/hq-ast-006-user-0000d8d8", "DID=8008205413") [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:6] Macro("SIP/hq-ast-006-user-0000d8d8", "holiday-check-standard,INCOSTCO") [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8d8", "Start") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8d8", "RETURN_VALUE=") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8d8", "") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8d8", "1?empty:full") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8d8", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8d8", "") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:7] Gotoif("SIP/hq-ast-006-user-0000d8d8", "0?8:10") [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Goto (default,8008205413,10) [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:10] Gotoiftime("SIP/hq-ast-006-user-0000d8d8", "6:00-23:59,mon-fri,*,*?default,8008205413,14") [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Goto (default,8008205413,14) [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:14] Macro("SIP/hq-ast-006-user-0000d8d8", "get-cpq-spygroup-queue,INCOSTCO") [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d8", "Start") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d8", "SPYGROUP=10039941:10001000:122") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d8", "10039941:10001000:122") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d8", "") in new stack [Aug 13 12:55:15] VERBOSE[24735] pbx_realtime.c: -- Executing [8008205413@default:15] Queue("SIP/hq-ast-006-user-0000d8d8", "INCOSTCO,tT,,,1800") [Aug 13 12:55:15] VERBOSE[24735] res_musiconhold.c: -- Started music on hold, class '10001000-incostco', on SIP/hq-ast-006-user-0000d8d8 [Aug 13 12:55:15] VERBOSE[24735] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d8ce [Aug 13 12:55:15] VERBOSE[24735] chan_agent.c: -- agent_call, call to agent '1969' call on 'SIP/hq-ast-v06-user-0000d8ce' [Aug 13 12:55:15] VERBOSE[24735] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:15] DTMF[24120] channel.c: DTMF end '2' received on Agent/2101, duration 0 ms [Aug 13 12:55:15] DTMF[24120] channel.c: DTMF end accepted without begin '2' on Agent/2101 [Aug 13 12:55:15] DTMF[24120] channel.c: DTMF end passthrough '2' on Agent/2101 [Aug 13 12:55:15] VERBOSE[24736] pbx.c: -- Executing [8003457932@atxfer:1] Macro("Local/8003457932@atxfer-0c69;2", "outbound-call-local-T1,TRANSFER,18003457932") in new stack [Aug 13 12:55:15] VERBOSE[24736] pbx.c: -- Executing [s@macro-outbound-call-local-T1:1] NoCDR("Local/8003457932@atxfer-0c69;2", "") in new stack [Aug 13 12:55:15] VERBOSE[24736] pbx.c: -- Executing [s@macro-outbound-call-local-T1:2] Set("Local/8003457932@atxfer-0c69;2", "CALLERID(num)=") in new stack [Aug 13 12:55:15] VERBOSE[24736] pbx.c: -- Executing [s@macro-outbound-call-local-T1:3] Dial("Local/8003457932@atxfer-0c69;2", "SIP/hq-ast-003-trunk/18003457932,,tT") in new stack [Aug 13 12:55:15] VERBOSE[24736] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:15] VERBOSE[24736] app_dial.c: -- Called SIP/hq-ast-003-trunk/18003457932 [Aug 13 12:55:15] VERBOSE[24736] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8d9 is making progress passing it to Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:15] VERBOSE[24735] app_queue.c: -- Called Agent/1969 [Aug 13 12:55:15] VERBOSE[24735] app_queue.c: -- Agent/1969 answered SIP/hq-ast-006-user-0000d8d8 [Aug 13 12:55:15] VERBOSE[24735] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8d8 [Aug 13 12:55:15] VERBOSE[24737] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8d8 [Aug 13 12:55:17] DTMF[24128] channel.c: DTMF end '*' received on Agent/1078, duration 0 ms [Aug 13 12:55:17] DTMF[24128] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/1078 [Aug 13 12:55:17] VERBOSE[24736] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8d9 answered Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:17] DTMF[24128] channel.c: DTMF end emulation of '*' queued on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '2' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end emulation of '2' queued on Agent/1078 [Aug 13 12:55:18] VERBOSE[24128] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d8bd [Aug 13 12:55:18] VERBOSE[24128] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '8' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '8' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '8' on Agent/1078 [Aug 13 12:55:18] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:4] Background("SIP/hq-ast-006-user-0000d8d7", "/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010,,,ivrcontext1") [Aug 13 12:55:18] VERBOSE[24733] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1a-v11232010.slin' (language 'en') [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '6' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '6' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '6' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '6' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '6' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '6' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '8' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '8' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '8' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '3' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '3' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '3' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '4' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '4' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '4' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '2' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '2' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '2' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '0' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '0' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '0' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '8' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '8' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '8' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end '0' received on Agent/1078, duration 0 ms [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end accepted without begin '0' on Agent/1078 [Aug 13 12:55:18] DTMF[24128] channel.c: DTMF end passthrough '0' on Agent/1078 [Aug 13 12:55:18] VERBOSE[24738] pbx.c: -- Executing [8668342080@atxfer:1] Macro("Local/8668342080@atxfer-5f03;2", "outbound-call-local-T1,TRANSFER,18668342080") in new stack [Aug 13 12:55:18] VERBOSE[24738] pbx.c: -- Executing [s@macro-outbound-call-local-T1:1] NoCDR("Local/8668342080@atxfer-5f03;2", "") in new stack [Aug 13 12:55:18] VERBOSE[24738] pbx.c: -- Executing [s@macro-outbound-call-local-T1:2] Set("Local/8668342080@atxfer-5f03;2", "CALLERID(num)=") in new stack [Aug 13 12:55:18] VERBOSE[24738] pbx.c: -- Executing [s@macro-outbound-call-local-T1:3] Dial("Local/8668342080@atxfer-5f03;2", "SIP/hq-ast-003-trunk/18668342080,,tT") in new stack [Aug 13 12:55:18] VERBOSE[24738] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:18] VERBOSE[24738] app_dial.c: -- Called SIP/hq-ast-003-trunk/18668342080 [Aug 13 12:55:18] VERBOSE[24738] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8da is making progress passing it to Local/8668342080@atxfer-5f03;2 [Aug 13 12:55:19] VERBOSE[4232] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000cb8c [Aug 13 12:55:19] VERBOSE[4232] chan_agent.c: == Agent '1220' logged out [Aug 13 12:55:19] VERBOSE[4232] pbx.c: == Spawn extension (station, 1220, 4) exited non-zero on 'SIP/hq-ast-v06-user-0000cb8c' [Aug 13 12:55:19] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:5] Background("SIP/hq-ast-006-user-0000d8d7", "/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010,,,ivrcontext1") [Aug 13 12:55:19] VERBOSE[24733] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1b-v11232010.slin' (language 'en') [Aug 13 12:55:20] VERBOSE[24720] app_read.c: -- User entered '55102' [Aug 13 12:55:20] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:3] Gotoif("SIP/hq-ast-006-user-0000d8d3", "1?6:4") [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Goto (ivrcontext2-pn,87778922471,6) [Aug 13 12:55:20] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:6] Macro("SIP/hq-ast-006-user-0000d8d3", "database-lookup,servicelevel,bagster..service_area,postalcode,55102") [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-database-lookup:1] NoOp("SIP/hq-ast-006-user-0000d8d3", "Start") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-database-lookup:2] Set("SIP/hq-ast-006-user-0000d8d3", "RETURN_VALUE=FULL") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-database-lookup:3] NoOp("SIP/hq-ast-006-user-0000d8d3", "FULL") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-database-lookup:4] Set("SIP/hq-ast-006-user-0000d8d3", "LOOKUPVALUE=FULL") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-database-lookup:5] MacroExit("SIP/hq-ast-006-user-0000d8d3", "") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:7] Gotoif("SIP/hq-ast-006-user-0000d8d3", "1?8:12") [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Goto (ivrcontext2-pn,87778922471,8) [Aug 13 12:55:20] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:8] Macro("SIP/hq-ast-006-user-0000d8d3", "trackvalue,bagster..ivroptions,ivrcode,FULLSERVICE") [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-trackvalue:1] NoOp("SIP/hq-ast-006-user-0000d8d3", "Start") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-trackvalue:2] Set("SIP/hq-ast-006-user-0000d8d3", "SAVE_TRACKVALUE(bagster..ivroptions,ivrcode,V05,1344880495.100003)=FULLSERVICE") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx.c: -- Executing [s@macro-trackvalue:3] MacroExit("SIP/hq-ast-006-user-0000d8d3", "") in new stack [Aug 13 12:55:20] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:9] Playback("SIP/hq-ast-006-user-0000d8d3", "/ceprompts/dialer/inbound/bagster/full-service") [Aug 13 12:55:20] VERBOSE[24720] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/full-service.slin' (language 'en') [Aug 13 12:55:21] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's1s064' [Aug 13 12:55:21] VERBOSE[24738] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8da answered Local/8668342080@atxfer-5f03;2 [Aug 13 12:55:22] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:6] Background("SIP/hq-ast-006-user-0000d8d7", "/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010,,,ivrcontext1") [Aug 13 12:55:22] VERBOSE[24733] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-message-1c-v11232010.slin' (language 'en') [Aug 13 12:55:22] DTMF[24733] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:22] DTMF[24733] channel.c: DTMF begin ignored '1' on SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:22] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:22] VERBOSE[24739] pbx.c: -- Executing [8669049962@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8db", "default,8669049962,1") in new stack [Aug 13 12:55:22] VERBOSE[24739] pbx.c: -- Goto (default,8669049962,1) [Aug 13 12:55:22] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:1] Answer("SIP/hq-ast-006-user-0000d8db", "1000") [Aug 13 12:55:22] DTMF[24733] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d8d7, duration 140 ms [Aug 13 12:55:22] DTMF[24733] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:22] VERBOSE[24733] pbx_realtime.c: -- Executing [1@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8d7", "ivrcontext1-pn,86642981771,1") [Aug 13 12:55:22] VERBOSE[24733] pbx.c: -- Goto (ivrcontext1-pn,86642981771,1) [Aug 13 12:55:22] VERBOSE[24733] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:1] Background("SIP/hq-ast-006-user-0000d8d7", "/ceprompts/dialer/inbound/uhps/uhps-queue-greeting,,,ivrcontext3") [Aug 13 12:55:22] VERBOSE[24733] file.c: -- Playing '/ceprompts/dialer/inbound/uhps/uhps-queue-greeting.slin' (language 'en') [Aug 13 12:55:23] WARNING[24441] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:23] VERBOSE[24441] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8bf' [Aug 13 12:55:23] VERBOSE[24441] pbx.c: == Spawn extension (manual-outbound, 1762, 5) exited non-zero on 'SIP/hq-ast-006-trunk-0000d8c1' [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:2] UserEvent("SIP/hq-ast-006-user-0000d8db", "DID,Channel:SIP/hq-ast-006-user-0000d8db,Exten:8669049962,CallerIDNum:6515565722,CallerIDName:6515565722") [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:3] Set("SIP/hq-ast-006-user-0000d8db", "CDR(userfield)=0,8669049962") [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:4] Set("SIP/hq-ast-006-user-0000d8db", "CDR(userfield)=0,8669049962,V05-20120813-INBOUND-ALLINACLASSREG-1344880522.100025.wav") [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:5] Set("SIP/hq-ast-006-user-0000d8db", "CDR(userfield)=0,8669049962,V05-20120813-INBOUND-ALLINACLASSREG-1344880522.100025.wav,ALLINACLASSREG") [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:6] Set("SIP/hq-ast-006-user-0000d8db", "MONITOR_FILENAME=V05-20120813-INBOUND-ALLINACLASSREG-1344880522.100025") [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:7] Set("SIP/hq-ast-006-user-0000d8db", "DID=8669049962") [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:8] Macro("SIP/hq-ast-006-user-0000d8db", "holiday-check-standard,ALLINACLASSREG") [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8db", "Start") in new stack [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8db", "RETURN_VALUE=") in new stack [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8db", "") in new stack [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8db", "1?empty:full") in new stack [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8db", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8db", "") in new stack [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:9] Gotoif("SIP/hq-ast-006-user-0000d8db", "0?10:12") [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Goto (default,8669049962,12) [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:12] Gotoiftime("SIP/hq-ast-006-user-0000d8db", "8:00-19:30,mon-fri,*,*?default,8669049962,16") [Aug 13 12:55:23] VERBOSE[24739] pbx.c: -- Goto (default,8669049962,16) [Aug 13 12:55:23] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:16] Playback("SIP/hq-ast-006-user-0000d8db", "/ceprompts/dialer/inbound/allina/classreg/allina-mandatory-v04042011") [Aug 13 12:55:23] VERBOSE[24739] file.c: -- Playing '/ceprompts/dialer/inbound/allina/classreg/allina-mandatory-v04042011.slin' (language 'en') [Aug 13 12:55:26] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d8d1", "default,8006375792,10") [Aug 13 12:55:26] VERBOSE[24449] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:55:26] VERBOSE[24449] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8d1", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:55:26] VERBOSE[24449] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:55:31] VERBOSE[24120] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:31] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:11] Goto("SIP/hq-ast-006-user-0000d8c8", "default,8006375792,10") [Aug 13 12:55:31] VERBOSE[24436] pbx.c: -- Goto (default,8006375792,10) [Aug 13 12:55:31] VERBOSE[24436] pbx_realtime.c: -- Executing [8006375792@default:10] Background("SIP/hq-ast-006-user-0000d8c8", "/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011,,,ivrcontext1") [Aug 13 12:55:31] VERBOSE[24436] file.c: -- Playing '/ceprompts/dialer/inbound/uhg/radiology/uhn-radiology-mandatory-11112011.slin' (language 'en') [Aug 13 12:55:31] VERBOSE[24120] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:32] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:10] Wait("SIP/hq-ast-006-user-0000d8d3", "3") [Aug 13 12:55:32] WARNING[24121] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:32] VERBOSE[24121] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d1e4' [Aug 13 12:55:32] VERBOSE[24121] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'SIP/hq-ast-006-user-0000d8b9' [Aug 13 12:55:32] VERBOSE[24138] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:55:32] VERBOSE[24138] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8b9 [Aug 13 12:55:32] WARNING[24120] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:32] VERBOSE[24120] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d859' [Aug 13 12:55:32] VERBOSE[24120] pbx.c: == Spawn extension (default, 8777892247, 22) exited non-zero on 'Transfered/SIP/hq-ast-006-user-0000d8b8' [Aug 13 12:55:32] VERBOSE[24136] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:55:32] WARNING[24430] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:32] VERBOSE[24430] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d8ac' [Aug 13 12:55:32] VERBOSE[24430] pbx.c: == Spawn extension (manual-outbound, 1622, 5) exited non-zero on 'SIP/hq-ast-006-trunk-0000d8c3' [Aug 13 12:55:33] VERBOSE[24741] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:34] VERBOSE[24733] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:2] Set("SIP/hq-ast-006-user-0000d8d7", "THEQUEUE=REFLINE") [Aug 13 12:55:34] VERBOSE[24733] pbx_realtime.c: -- Executing [86642981771@ivrcontext1-pn:3] Goto("SIP/hq-ast-006-user-0000d8d7", "default,8664298177,11") [Aug 13 12:55:34] VERBOSE[24733] pbx.c: -- Goto (default,8664298177,11) [Aug 13 12:55:34] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:11] UserEvent("SIP/hq-ast-006-user-0000d8d7", "DID,Channel:SIP/hq-ast-006-user-0000d8d7,Exten:8664298177,CallerIDNum:6092047256,CallerIDName:6092047256") [Aug 13 12:55:34] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:12] Set("SIP/hq-ast-006-user-0000d8d7", "CDR(userfield)=0,8664298177, V05-20120813-INBOUND-REFLINE-1344880512.100015.wav,REFLINE") [Aug 13 12:55:34] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:13] Set("SIP/hq-ast-006-user-0000d8d7", "MONITOR_FILENAME=V05-20120813-INBOUND-REFLINE-1344880512.100015") [Aug 13 12:55:34] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:14] Playback("SIP/hq-ast-006-user-0000d8d7", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:55:34] VERBOSE[24733] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:55:34] VERBOSE[24742] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end '*' received on Agent/1046, duration 0 ms [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF begin emulation of '*' with duration 100 queued on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end emulation of '*' queued on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end '2' received on Agent/1046, duration 0 ms [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF begin emulation of '2' with duration 100 queued on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end emulation of '2' queued on Agent/1046 [Aug 13 12:55:34] VERBOSE[23619] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/hq-ast-006-user-0000d8a5 [Aug 13 12:55:34] VERBOSE[23619] file.c: -- Playing 'pbx-transfer.gsm' (language 'en') [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end '8' received on Agent/1046, duration 0 ms [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end accepted without begin '8' on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end passthrough '8' on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end '8' received on Agent/1046, duration 0 ms [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end accepted without begin '8' on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end passthrough '8' on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end '8' received on Agent/1046, duration 0 ms [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end accepted without begin '8' on Agent/1046 [Aug 13 12:55:34] DTMF[23619] channel.c: DTMF end passthrough '8' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '7' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '7' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '7' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '3' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '3' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '3' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '9' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '9' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '9' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '5' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '5' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '5' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '8' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '8' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '8' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '2' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '2' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '2' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end '0' received on Agent/1046, duration 0 ms [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end accepted without begin '0' on Agent/1046 [Aug 13 12:55:35] DTMF[23619] channel.c: DTMF end passthrough '0' on Agent/1046 [Aug 13 12:55:35] VERBOSE[24743] pbx.c: -- Executing [8887395820@atxfer:1] Dial("Local/8887395820@atxfer-a185;2", "SIP/hq-ast-003-trunk/18887395820,,hHtT") in new stack [Aug 13 12:55:35] VERBOSE[24743] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:35] VERBOSE[24743] app_dial.c: -- Called SIP/hq-ast-003-trunk/18887395820 [Aug 13 12:55:35] VERBOSE[24743] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8de is making progress passing it to Local/8887395820@atxfer-a185;2 [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:11] Goto("SIP/hq-ast-006-user-0000d8d3", "21") [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Goto (ivrcontext2-pn,87778922471,21) [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922471@ivrcontext2-pn:21] Gotoiftime("SIP/hq-ast-006-user-0000d8d3", "6:00-23:00,sun-sat,*,*?ivrcontext2-pn,87778922472,5") [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Goto (ivrcontext2-pn,87778922472,5) [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:5] Set("SIP/hq-ast-006-user-0000d8d3", "THEQUEUE=BAGENGLISH") [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [87778922472@ivrcontext2-pn:6] Goto("SIP/hq-ast-006-user-0000d8d3", "default,8777892247,11") [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Goto (default,8777892247,11) [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:11] UserEvent("SIP/hq-ast-006-user-0000d8d3", "DID,Channel:SIP/hq-ast-006-user-0000d8d3,Exten:8777892247,CallerIDNum:6512270690,CallerIDName:6512270690") [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:12] Set("SIP/hq-ast-006-user-0000d8d3", "CDR(userfield)=0,8777892247, V05-20120813-INBOUND-BAGENGLISH-1344880495.100003.wav,BAGENGLISH") [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:13] Set("SIP/hq-ast-006-user-0000d8d3", "MONITOR_FILENAME=V05-20120813-INBOUND-BAGENGLISH-1344880495.100003") [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:14] Macro("SIP/hq-ast-006-user-0000d8d3", "get-cpq-spygroup-queue,BAGENGLISH") [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d3", "Start") in new stack [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d3", "SPYGROUP=10039946:10000416:164") in new stack [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d3", "10039946:10000416:164") in new stack [Aug 13 12:55:35] VERBOSE[24720] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d3", "") in new stack [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:15] MixMonitor("SIP/hq-ast-006-user-0000d8d3", "V05-20120813-INBOUND-BAGENGLISH-1344880495.100003.wav49") [Aug 13 12:55:35] VERBOSE[24744] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:35] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:16] Playback("SIP/hq-ast-006-user-0000d8d3", "/ceprompts/dialer/inbound/bagster/bagster-recording-notification") [Aug 13 12:55:35] VERBOSE[24720] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-recording-notification.slin' (language 'en') [Aug 13 12:55:35] DTMF[23604] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:35] DTMF[23604] channel.c: DTMF begin passthrough '3' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:35] DTMF[23604] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:35] DTMF[23604] channel.c: DTMF end accepted with begin '3' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:35] DTMF[23604] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:36] DTMF[24726] channel.c: DTMF begin '3' received on SIP/hq-ast-006-user-0000d8d4 [Aug 13 12:55:36] DTMF[24726] channel.c: DTMF begin ignored '3' on SIP/hq-ast-006-user-0000d8d4 [Aug 13 12:55:37] DTMF[24726] channel.c: DTMF end '3' received on SIP/hq-ast-006-user-0000d8d4, duration 240 ms [Aug 13 12:55:37] DTMF[24726] channel.c: DTMF end passthrough '3' on SIP/hq-ast-006-user-0000d8d4 [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [3@ivrcontext1:1] Goto("SIP/hq-ast-006-user-0000d8d4", "ivrcontext1-pn,80063757923,1") [Aug 13 12:55:37] VERBOSE[24726] pbx.c: -- Goto (ivrcontext1-pn,80063757923,1) [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [80063757923@ivrcontext1-pn:1] Set("SIP/hq-ast-006-user-0000d8d4", "THEQUEUE=CARDIOLOGY") [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [80063757923@ivrcontext1-pn:2] Goto("SIP/hq-ast-006-user-0000d8d4", "default,8006375792,13") [Aug 13 12:55:37] VERBOSE[24726] pbx.c: -- Goto (default,8006375792,13) [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:13] UserEvent("SIP/hq-ast-006-user-0000d8d4", "DID,Channel:SIP/hq-ast-006-user-0000d8d4,Exten:8006375792,CallerIDNum:5635898000,CallerIDName:5635898000") [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:14] Set("SIP/hq-ast-006-user-0000d8d4", "CDR(userfield)=0,8006375792, V05-20120813-INBOUND-CARDIOLOGY-1344880505.100008.wav,CARDIOLOGY") [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:15] Set("SIP/hq-ast-006-user-0000d8d4", "MONITOR_FILENAME=V05-20120813-INBOUND-CARDIOLOGY-1344880505.100008") [Aug 13 12:55:37] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:16] Playback("SIP/hq-ast-006-user-0000d8d4", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:55:37] VERBOSE[24726] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF begin passthrough '0' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:15] Macro("SIP/hq-ast-006-user-0000d8d7", "get-cpq-spygroup-queue,REFLINE") [Aug 13 12:55:37] VERBOSE[24733] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d7", "Start") in new stack [Aug 13 12:55:37] VERBOSE[24733] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d7", "SPYGROUP=10039935:10001005:111") in new stack [Aug 13 12:55:37] VERBOSE[24733] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d7", "10039935:10001005:111") in new stack [Aug 13 12:55:37] VERBOSE[24733] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d7", "") in new stack [Aug 13 12:55:37] VERBOSE[24733] pbx_realtime.c: -- Executing [8664298177@default:16] Queue("SIP/hq-ast-006-user-0000d8d7", "REFLINE,tT,,,360") [Aug 13 12:55:37] VERBOSE[24733] res_musiconhold.c: -- Started music on hold, class '10001005-refline', on SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:37] VERBOSE[24733] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d07e [Aug 13 12:55:37] VERBOSE[24733] chan_agent.c: -- agent_call, call to agent '2166' call on 'SIP/hq-ast-v06-user-0000d07e' [Aug 13 12:55:37] VERBOSE[24733] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF end accepted with begin '0' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF begin '5' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF begin passthrough '5' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF end '5' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF end accepted with begin '5' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] DTMF[23604] channel.c: DTMF end passthrough '5' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:37] VERBOSE[24733] app_queue.c: -- Called Agent/2166 [Aug 13 12:55:37] VERBOSE[24733] app_queue.c: -- Agent/2166 answered SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:37] VERBOSE[24733] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:37] VERBOSE[24745] app_mixmonitor.c: == Begin MixMonitor Recording SIP/hq-ast-006-user-0000d8d7 [Aug 13 12:55:38] VERBOSE[24746] pbx.c: -- Executing [1622@manual-outbound:1] NoOp("SIP/hq-ast-006-trunk-0000d8dc", "Manual Outbound") in new stack [Aug 13 12:55:38] VERBOSE[24746] pbx.c: -- Executing [1622@manual-outbound:2] GotoIf("SIP/hq-ast-006-trunk-0000d8dc", "0?:skipmon") in new stack [Aug 13 12:55:38] VERBOSE[24746] pbx.c: -- Goto (manual-outbound,1622,4) [Aug 13 12:55:38] VERBOSE[24746] pbx.c: -- Executing [1622@manual-outbound:4] Set("SIP/hq-ast-006-trunk-0000d8dc", "CDR(userfield)=1,,V05-20120813-MANUAL-10001509-1622-8882684606-1344880533.100027.wav,,,,,10001509,3029940944") in new stack [Aug 13 12:55:38] VERBOSE[24746] pbx.c: -- Executing [1622@manual-outbound:5] Dial("SIP/hq-ast-006-trunk-0000d8dc", "Agent/1622,,tTr") in new stack [Aug 13 12:55:38] VERBOSE[24746] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d8ac [Aug 13 12:55:38] VERBOSE[24746] chan_agent.c: -- agent_call, call to agent '1622' call on 'SIP/hq-ast-v06-user-0000d8ac' [Aug 13 12:55:38] VERBOSE[24746] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:38] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:38] VERBOSE[24747] pbx.c: -- Executing [9523924764@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8df", "default,9523924764,1") in new stack [Aug 13 12:55:38] VERBOSE[24747] pbx.c: -- Goto (default,9523924764,1) [Aug 13 12:55:38] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:1] Answer("SIP/hq-ast-006-user-0000d8df", "1000") [Aug 13 12:55:38] VERBOSE[24746] app_dial.c: -- Called Agent/1622 [Aug 13 12:55:38] VERBOSE[24746] app_dial.c: -- Agent/1622 answered SIP/hq-ast-006-trunk-0000d8dc [Aug 13 12:55:39] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:17] Set("SIP/hq-ast-006-user-0000d8d3", "QUEUE_MIN_PENALTY=0") [Aug 13 12:55:39] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:18] Set("SIP/hq-ast-006-user-0000d8d3", "QUEUE_MAX_PENALTY=1") [Aug 13 12:55:39] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:19] Gotoiftime("SIP/hq-ast-006-user-0000d8d3", "8:00-16:00,mon-fri,*,*?default,8777892247,22") [Aug 13 12:55:39] VERBOSE[24720] pbx.c: -- Goto (default,8777892247,22) [Aug 13 12:55:39] VERBOSE[24720] pbx_realtime.c: -- Executing [8777892247@default:22] Queue("SIP/hq-ast-006-user-0000d8d3", "BAGENGLISH,tT,,,180,,,,overflow20") [Aug 13 12:55:39] VERBOSE[24720] res_musiconhold.c: -- Started music on hold, class '10000416-bagenglish', on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:39] VERBOSE[24720] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d7d7 [Aug 13 12:55:39] VERBOSE[24720] chan_agent.c: -- agent_call, call to agent '1558' call on 'SIP/hq-ast-v06-user-0000d7d7' [Aug 13 12:55:39] VERBOSE[24720] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF begin passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:2] UserEvent("SIP/hq-ast-006-user-0000d8df", "DID,Channel:SIP/hq-ast-006-user-0000d8df,Exten:9523924764,CallerIDNum:5403716701,CallerIDName:5403716701") [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:3] Set("SIP/hq-ast-006-user-0000d8df", "CDR(userfield)=0,9523924764") [Aug 13 12:55:39] VERBOSE[24748] pbx.c: -- Executing [1622@manual-outbound:1] NoOp("SIP/hq-ast-006-trunk-0000d8dd", "Manual Outbound") in new stack [Aug 13 12:55:39] VERBOSE[24748] pbx.c: -- Executing [1622@manual-outbound:2] GotoIf("SIP/hq-ast-006-trunk-0000d8dd", "0?:skipmon") in new stack [Aug 13 12:55:39] VERBOSE[24748] pbx.c: -- Goto (manual-outbound,1622,4) [Aug 13 12:55:39] VERBOSE[24748] pbx.c: -- Executing [1622@manual-outbound:4] Set("SIP/hq-ast-006-trunk-0000d8dd", "CDR(userfield)=1,,V05-20120813-MANUAL-10001509-1622-8882684606-1344880534.100028.wav,,,,,10001509,3029940944") in new stack [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:4] Set("SIP/hq-ast-006-user-0000d8df", "CDR(userfield)=0,9523924764,V05-20120813-INBOUND-DUMPSTER-1344880538.100034.wav,DUMPSTER") [Aug 13 12:55:39] VERBOSE[24748] pbx.c: -- Executing [1622@manual-outbound:5] Dial("SIP/hq-ast-006-trunk-0000d8dd", "Agent/1622,,tTr") in new stack [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:5] Set("SIP/hq-ast-006-user-0000d8df", "MONITOR_FILENAME=V05-20120813-INBOUND-DUMPSTER-1344880538.100034") [Aug 13 12:55:39] WARNING[24748] app_dial.c: Unable to create channel of type 'Agent' (cause 17 - User busy) [Aug 13 12:55:39] VERBOSE[24748] app_dial.c: == Everyone is busy/congested at this time (1:1/0/0) [Aug 13 12:55:39] VERBOSE[24748] pbx.c: -- Auto fallthrough, channel 'SIP/hq-ast-006-trunk-0000d8dd' status is 'BUSY' [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:6] Set("SIP/hq-ast-006-user-0000d8df", "DID=9523924764") [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:7] Gotoiftime("SIP/hq-ast-006-user-0000d8df", "7:30-17:00,mon-fri,*,*?default,9523924764,10") [Aug 13 12:55:39] VERBOSE[24747] pbx.c: -- Goto (default,9523924764,10) [Aug 13 12:55:39] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:10] Playback("SIP/hq-ast-006-user-0000d8df", "/ceprompts/dialer/inbound/bagster/dumpster/dumpster-voicemail") [Aug 13 12:55:39] VERBOSE[24747] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/dumpster/dumpster-voicemail.slin' (language 'en') [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF end accepted with begin '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] VERBOSE[24720] app_queue.c: -- Called Agent/1558 [Aug 13 12:55:39] VERBOSE[24720] app_queue.c: -- Agent/1558 answered SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:39] VERBOSE[24720] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-006-user-0000d8d3 [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF begin '1' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF begin passthrough '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:39] VERBOSE[24749] pbx.c: -- Executing [8778456280@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8e0", "default,8778456280,1") in new stack [Aug 13 12:55:39] VERBOSE[24749] pbx.c: -- Goto (default,8778456280,1) [Aug 13 12:55:39] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:1] Answer("SIP/hq-ast-006-user-0000d8e0", "1000") [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF end '1' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF end accepted with begin '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF end passthrough '1' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF begin '9' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] DTMF[23604] channel.c: DTMF begin passthrough '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:39] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:17] Macro("SIP/hq-ast-006-user-0000d8d4", "get-cpq-spygroup-queue,CARDIOLOGY") [Aug 13 12:55:39] VERBOSE[24726] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8d4", "Start") in new stack [Aug 13 12:55:39] VERBOSE[24726] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8d4", "SPYGROUP=10039901:10001010:116") in new stack [Aug 13 12:55:39] VERBOSE[24726] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8d4", "10039901:10001010:116") in new stack [Aug 13 12:55:39] VERBOSE[24726] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8d4", "") in new stack [Aug 13 12:55:40] VERBOSE[24726] pbx_realtime.c: -- Executing [8006375792@default:18] Queue("SIP/hq-ast-006-user-0000d8d4", "CARDIOLOGY,tT,,,1800") [Aug 13 12:55:40] VERBOSE[24726] res_musiconhold.c: -- Started music on hold, class '10001010-cardiology', on SIP/hq-ast-006-user-0000d8d4 [Aug 13 12:55:40] DTMF[23604] channel.c: DTMF end '9' received on SIP/hq-ast-006-user-0000d89b, duration 260 ms [Aug 13 12:55:40] DTMF[23604] channel.c: DTMF end accepted with begin '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:40] DTMF[23604] channel.c: DTMF end passthrough '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:40] VERBOSE[24743] app_dial.c: -- SIP/hq-ast-003-trunk-0000d8de answered Local/8887395820@atxfer-a185;2 [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:2] UserEvent("SIP/hq-ast-006-user-0000d8e0", "DID,Channel:SIP/hq-ast-006-user-0000d8e0,Exten:8778456280,CallerIDNum:5616995551,CallerIDName:5616995551") [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:3] Set("SIP/hq-ast-006-user-0000d8e0", "CDR(userfield)=0,8778456280") [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:4] Set("SIP/hq-ast-006-user-0000d8e0", "CDR(userfield)=0,8778456280,V05-20120813-INBOUND-PPMEDICAID-1344880539.100036.wav,PPMEDICAID") [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:5] Set("SIP/hq-ast-006-user-0000d8e0", "MONITOR_FILENAME=V05-20120813-INBOUND-PPMEDICAID-1344880539.100036") [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:6] Set("SIP/hq-ast-006-user-0000d8e0", "DID=8778456280") [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:7] Macro("SIP/hq-ast-006-user-0000d8e0", "holiday-check-standard,PPMEDICAID") [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8e0", "Start") in new stack [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8e0", "RETURN_VALUE=") in new stack [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8e0", "") in new stack [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8e0", "1?empty:full") in new stack [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8e0", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8e0", "") in new stack [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:8] Gotoif("SIP/hq-ast-006-user-0000d8e0", "0?9:11") [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Goto (default,8778456280,11) [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:11] Gotoiftime("SIP/hq-ast-006-user-0000d8e0", "9:00-20:00,mon-fri,*,*?default,8778456280,17") [Aug 13 12:55:40] VERBOSE[24749] pbx.c: -- Goto (default,8778456280,17) [Aug 13 12:55:40] VERBOSE[24749] pbx_realtime.c: -- Executing [8778456280@default:17] Playback("SIP/hq-ast-006-user-0000d8e0", "/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312") [Aug 13 12:55:40] VERBOSE[24749] file.c: -- Playing '/ceprompts/dialer/inbound/optummedicaid/medicaid-mandatory-0312.slin' (language 'en') [Aug 13 12:55:40] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:17] Macro("SIP/hq-ast-006-user-0000d8db", "get-cpq-spygroup-did,8669049962") [Aug 13 12:55:40] VERBOSE[24739] pbx.c: -- Executing [s@macro-get-cpq-spygroup-did:1] NoOp("SIP/hq-ast-006-user-0000d8db", "Start") in new stack [Aug 13 12:55:40] VERBOSE[24739] pbx.c: -- Executing [s@macro-get-cpq-spygroup-did:2] Set("SIP/hq-ast-006-user-0000d8db", "SPYGROUP=10039967:10000915:185") in new stack [Aug 13 12:55:40] VERBOSE[24739] pbx.c: -- Executing [s@macro-get-cpq-spygroup-did:3] NoOp("SIP/hq-ast-006-user-0000d8db", "10039967:10000915:185") in new stack [Aug 13 12:55:40] VERBOSE[24739] pbx.c: -- Executing [s@macro-get-cpq-spygroup-did:4] MacroExit("SIP/hq-ast-006-user-0000d8db", "") in new stack [Aug 13 12:55:40] VERBOSE[24739] pbx_realtime.c: -- Executing [8669049962@default:18] Queue("SIP/hq-ast-006-user-0000d8db", "ALLINACLASSREG,tT,,,1800") [Aug 13 12:55:40] VERBOSE[24739] res_musiconhold.c: -- Started music on hold, class '10000915-allinaclassreg', on SIP/hq-ast-006-user-0000d8db [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin '4' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin passthrough '4' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end '4' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end accepted with begin '4' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end passthrough '4' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin '9' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin passthrough '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end '9' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end accepted with begin '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end passthrough '9' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end accepted with begin '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:41] DTMF[23604] channel.c: DTMF begin passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:42] DTMF[23604] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d89b, duration 165 ms [Aug 13 12:55:42] DTMF[23604] channel.c: DTMF end accepted with begin '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:42] DTMF[23604] channel.c: DTMF end passthrough '2' on SIP/hq-ast-006-user-0000d89b [Aug 13 12:55:42] WARNING[23869] res_musiconhold.c: Cannot open dir /var/lib/asterisk/sounds/silence or dir does not exist [Aug 13 12:55:42] VERBOSE[23869] res_musiconhold.c: -- Started music on hold, class 'silence', on channel 'SIP/hq-ast-v06-user-0000d336' [Aug 13 12:55:42] VERBOSE[23869] pbx.c: == Spawn extension (default, 8553685362, 16) exited non-zero on 'SIP/hq-ast-006-user-0000d8b3' [Aug 13 12:55:42] VERBOSE[23871] app_mixmonitor.c: == MixMonitor close filestream (mixed) [Aug 13 12:55:42] VERBOSE[23871] app_mixmonitor.c: == End MixMonitor Recording SIP/hq-ast-006-user-0000d8b3 [Aug 13 12:55:42] DTMF[24436] channel.c: DTMF begin '0' received on SIP/hq-ast-006-user-0000d8c8 [Aug 13 12:55:42] DTMF[24436] channel.c: DTMF begin ignored '0' on SIP/hq-ast-006-user-0000d8c8 [Aug 13 12:55:42] WARNING[24748] channel.c: Exception flag set on 'SIP/hq-ast-006-trunk-0000d8dd', but no exception handler [Aug 13 12:55:43] DTMF[24436] channel.c: DTMF end '0' received on SIP/hq-ast-006-user-0000d8c8, duration 200 ms [Aug 13 12:55:43] DTMF[24436] channel.c: DTMF end passthrough '0' on SIP/hq-ast-006-user-0000d8c8 [Aug 13 12:55:43] WARNING[24436] pbx.c: Invalid extension '0', but no rule 'i' or 'e' in context 'default' [Aug 13 12:55:44] VERBOSE[3294] netsock2.c: == Using SIP RTP CoS mark 5 [Aug 13 12:55:44] VERBOSE[24750] pbx.c: -- Executing [8777892247@hq-ast-006-incoming:1] Goto("SIP/hq-ast-006-user-0000d8e1", "default,8777892247,1") in new stack [Aug 13 12:55:44] VERBOSE[24750] pbx.c: -- Goto (default,8777892247,1) [Aug 13 12:55:44] VERBOSE[24750] pbx_realtime.c: -- Executing [8777892247@default:1] Answer("SIP/hq-ast-006-user-0000d8e1", "1000") [Aug 13 12:55:45] VERBOSE[3294] chan_sip.c: -- Unregistered SIP 's1s088' [Aug 13 12:55:45] VERBOSE[24750] pbx_realtime.c: -- Executing [8777892247@default:2] Set("SIP/hq-ast-006-user-0000d8e1", "DID=8777892247") [Aug 13 12:55:45] VERBOSE[24750] pbx_realtime.c: -- Executing [8777892247@default:3] Set("SIP/hq-ast-006-user-0000d8e1", "CDR(userfield)=0,8777892247") [Aug 13 12:55:45] VERBOSE[24750] pbx_realtime.c: -- Executing [8777892247@default:4] Macro("SIP/hq-ast-006-user-0000d8e1", "holiday-check-standard,BAGENGLISH") [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Executing [s@macro-holiday-check-standard:1] NoOp("SIP/hq-ast-006-user-0000d8e1", "Start") in new stack [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Executing [s@macro-holiday-check-standard:2] Set("SIP/hq-ast-006-user-0000d8e1", "RETURN_VALUE=") in new stack [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Executing [s@macro-holiday-check-standard:3] NoOp("SIP/hq-ast-006-user-0000d8e1", "") in new stack [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Executing [s@macro-holiday-check-standard:4] GotoIf("SIP/hq-ast-006-user-0000d8e1", "1?empty:full") in new stack [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Goto (macro-holiday-check-standard,s,5) [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Executing [s@macro-holiday-check-standard:5] Set("SIP/hq-ast-006-user-0000d8e1", "ISHOLIDAY=NO") in new stack [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Executing [s@macro-holiday-check-standard:6] MacroExit("SIP/hq-ast-006-user-0000d8e1", "") in new stack [Aug 13 12:55:45] VERBOSE[24750] pbx_realtime.c: -- Executing [8777892247@default:5] Gotoif("SIP/hq-ast-006-user-0000d8e1", "0?6:8") [Aug 13 12:55:45] VERBOSE[24750] pbx.c: -- Goto (default,8777892247,8) [Aug 13 12:55:45] VERBOSE[24750] pbx_realtime.c: -- Executing [8777892247@default:8] Background("SIP/hq-ast-006-user-0000d8e1", "/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011,,,ivrcontext1") [Aug 13 12:55:45] VERBOSE[24750] file.c: -- Playing '/ceprompts/dialer/inbound/bagster/bagster-mandatory-v01112011.slin' (language 'en') [Aug 13 12:55:47] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:11] Playback("SIP/hq-ast-006-user-0000d8df", "/ceprompts/dialer/inbound/recordingnotification") [Aug 13 12:55:47] VERBOSE[24747] file.c: -- Playing '/ceprompts/dialer/inbound/recordingnotification.slin' (language 'en') [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF begin '2' received on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF begin passthrough '2' on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF begin '2' received on Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF begin passthrough '2' on Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF end '2' received on SIP/hq-ast-006-user-0000d8b8, duration 79 ms [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF end accepted with begin '2' on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF end '2' detected to have actual duration 78 on the wire, emulation will be triggered on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF end '2' has duration 78 but want minimum 80, emulating on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:48] DTMF[24740] channel.c: DTMF end emulation of '2' queued on SIP/hq-ast-006-user-0000d8b8 [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF end '2' received on Local/8003457932@atxfer-0c69;2, duration 78 ms [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF end accepted with begin '2' on Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF end '2' detected to have actual duration 78 on the wire, emulation will be triggered on Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF end '2' has duration 78 but want minimum 80, emulating on Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:48] DTMF[24736] channel.c: DTMF end emulation of '2' queued on Local/8003457932@atxfer-0c69;2 [Aug 13 12:55:49] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:12] Macro("SIP/hq-ast-006-user-0000d8df", "get-cpq-spygroup-queue,DUMPSTER") [Aug 13 12:55:49] VERBOSE[24747] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:1] NoOp("SIP/hq-ast-006-user-0000d8df", "Start") in new stack [Aug 13 12:55:49] VERBOSE[24747] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:2] Set("SIP/hq-ast-006-user-0000d8df", "SPYGROUP=10039946:10001509:315") in new stack [Aug 13 12:55:49] VERBOSE[24747] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:3] NoOp("SIP/hq-ast-006-user-0000d8df", "10039946:10001509:315") in new stack [Aug 13 12:55:49] VERBOSE[24747] pbx.c: -- Executing [s@macro-get-cpq-spygroup-queue:4] MacroExit("SIP/hq-ast-006-user-0000d8df", "") in new stack [Aug 13 12:55:49] VERBOSE[24747] pbx_realtime.c: -- Executing [9523924764@default:13] Queue("SIP/hq-ast-006-user-0000d8df", "DUMPSTER,tT,,,3600") [Aug 13 12:55:49] VERBOSE[24747] res_musiconhold.c: -- Started music on hold, class '10001509-DUMPSTER', on SIP/hq-ast-006-user-0000d8df [Aug 13 12:55:49] VERBOSE[24747] res_musiconhold.c: -- Stopped music on hold on SIP/hq-ast-v06-user-0000d1e4 [Aug 13 12:55:49] VERBOSE[24747] chan_agent.c: -- agent_call, call to agent '1155' call on 'SIP/hq-ast-v06-user-0000d1e4' [Aug 13 12:55:49] VERBOSE[24747] file.c: -- Playing 'beep.gsm' (language 'en') [Aug 13 12:55:50] ERROR[3355] astobj2.c: user_data is NULL [Aug 13 12:55:54] VERBOSE[25024] config.c: == Parsing '/etc/asterisk/logger.conf': [Aug 13 12:55:54] VERBOSE[25024] config.c: == Found [Aug 13 12:55:54] VERBOSE[25024] config.c: == Parsing '/etc/asterisk/asterisk.conf': [Aug 13 12:55:54] VERBOSE[25024] config.c: == Found [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action DBGet [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action DBPut [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action DBDel [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action DBDelTree [Aug 13 12:55:54] VERBOSE[25024] pbx.c: == Registered custom function 'MESSAGE' [Aug 13 12:55:54] VERBOSE[25024] pbx.c: == Registered custom function 'MESSAGE_DATA' [Aug 13 12:55:54] VERBOSE[25024] pbx.c: == Registered application 'MessageSend' [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action DataGet [Aug 13 12:55:54] VERBOSE[25024] config.c: == Parsing '/etc/asterisk/codecs.conf': [Aug 13 12:55:54] VERBOSE[25024] config.c: == Found [Aug 13 12:55:54] VERBOSE[25024] loader.c: Asterisk Dynamic Loader Starting: [Aug 13 12:55:54] VERBOSE[25024] config.c: == Parsing '/etc/asterisk/modules.conf': [Aug 13 12:55:54] VERBOSE[25024] config.c: == Found [Aug 13 12:55:54] VERBOSE[25024] config.c: == Parsing '/etc/asterisk/dnsmgr.conf': [Aug 13 12:55:54] VERBOSE[25024] config.c: == Found [Aug 13 12:55:54] VERBOSE[25024] config.c: == Parsing '/etc/asterisk/http.conf': [Aug 13 12:55:54] VERBOSE[25024] config.c: == Found [Aug 13 12:55:54] WARNING[25024] http.c: Got 1 addresses [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Ping [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Events [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Logoff [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Login [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Challenge [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Hangup [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Status [Aug 13 12:55:54] VERBOSE[25024] manager.c: == Manager registered action Setvar