With the particular used configuration here (subscribers, pickupgroups) the pickuper has to call *8*00037 to pickup a call to one of the pickup-group members 1002, 1004, 1005, 1007, 1001 or 1680. (this pickup call is actually done by the phone not manually since this pickup code is stored in the phone and triggered by a key in the context of a popup window) Here is the relvant dialplan code around the Pickup() application call: GemeinschaftTest2*CLI> dialplan show *8*00037@from-internal-users [ Included context 'to-internal-users' created by 'pbx_config' ] '*8*00037' => hint: SIP/1002&SIP/1004&SIP/1005&SIP/1007&SIP/1001&SIP/1680 [pbx_config] '_*8*.' => 1. GotoIf($["${PICKUPMARK}" != ""]?2:5) [pbx_ael] 2. Verbose(1,### Pseudo call for group pickup signalling ${EXTEN}) [pbx_ael] 3. Wait(3) [pbx_ael] 4. Goto(6) [pbx_ael] 5. Goto(*82${EXTEN},1) [pbx_ael] 6. NoOp(Finish if_to-internal-users_58) [pbx_ael] GemeinschaftTest2*CLI> dialplan show *82*8*00037@from-internal-users [ Included context 'to-internal-users' created by 'pbx_config' ] '_*82*8*.' => 1. GotoIf($["${PICKUPMARK}" = ""]?2:9) [pbx_ael] 2. Set(pmark=${EXTEN:6}) [pbx_ael] 3. Verbose(1,### User ${user_name} tries to pickup group ${pmark}) [pbx_ael] 4. DumpChan(5) [pbx_ael] 5. Pickup(${pmark}@PICKUPMARK) [pbx_ael] 6. NoCDR() [pbx_ael] 7. Hangup(31) [pbx_ael] 8. Goto(10) [pbx_ael] 9. NoCDR() [pbx_ael] 10. NoOp(Finish if_to-internal-users_57) [pbx_ael] sip.conf: dumphistory=yes case o.k. ------ ------ ---------- SIP HISTORY for '29a1769c5fe7413f15b52ea23176564f@10.54.100.2:5060' [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18183 sip_dump_history: * SIP Call [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 001. Masq Old channel: SIP/1001-0000000d [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 002. Masq (cont) ...new owner: SIP/1001-0000000d [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 003. Cancel Cause Unknown [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 004. CancelDestroy [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 005. Hangup Got 487 on CANCEL request from us on call without owner. Killin [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 006. NeedDestroy Setting needdestroy because received 487 response [Jan 10 10:39:04] DEBUG[9869]: chan_sip.c:18189 sip_dump_history: ---------- END SIP HISTORY for '29a1769c5fe7413f15b52ea23176564f@10.54.100.2:5060' ---------- SIP HISTORY for '95adeb937527974b' [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18183 sip_dump_history: * SIP Call [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 001. AuthChal Auth challenge sent for - nc 0 [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 002. CancelDestroy [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 003. Invite New call: 95adeb937527974b [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 004. AuthOK Auth challenge successful for 1680 [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 005. ConnectedLine Called party is now Snom, Test5 <1004> [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 006. ConnectedLine Called party is now Siemens, Test1 <1001> [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 007. Hangup Cause Normal Clearing [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 008. AuthResp Auth response sent for 1680 in realm gemeinschaft.local - nc 1 [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 009. NeedDestroy Setting needdestroy because received 200 response [Jan 10 10:39:12] DEBUG[9869]: chan_sip.c:18189 sip_dump_history: ---------- END SIP HISTORY for '95adeb937527974b' case n.o.k. ------------ ------------ ---------- SIP HISTORY for '5b575f6961c0ecb960c9ac9f436a1e45@10.54.100.2:5060' [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18183 sip_dump_history: * SIP Call [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 001. Masq Old channel: SIP/1001-00000007 [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 002. Masq (cont) ...new owner: SIP/1001-00000007 [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 003. Cancel Cause Unknown [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 004. CancelDestroy [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 005. Hangup Got 487 on CANCEL request from us on call without owner. Killin [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 006. NeedDestroy Setting needdestroy because received 487 response [Jan 10 10:37:44] DEBUG[9869]: chan_sip.c:18189 sip_dump_history: ---------- END SIP HISTORY for '5b575f6961c0ecb960c9ac9f436a1e45@10.54.100.2:5060' ---------- SIP HISTORY for '49e6e77076c8e599' [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18183 sip_dump_history: * SIP Call [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 001. AuthChal Auth challenge sent for - nc 0 [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 002. CancelDestroy [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 003. Invite New call: 49e6e77076c8e599 [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 004. AuthOK Auth challenge successful for 1001 [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 005. ConnectedLine Called party is now XXX, XXX <1680> [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 006. Masq Old channel: SIP/1004-00000006 [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 007. Masq (cont) ...new owner: SIP/1001-00000007 [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 008. Hangup Cause Normal Clearing [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 009. AuthResp Auth response sent for 1001 in realm gemeinschaft.local - nc 1 [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18186 sip_dump_history: 010. NeedDestroy Setting needdestroy because received 200 response [Jan 10 10:37:49] DEBUG[9869]: chan_sip.c:18189 sip_dump_history: ---------- END SIP HISTORY for '49e6e77076c8e599'