Some names have been changed to obscure personal or commercially sensitive information. I've cut out dialplan steps that are not directly involved with the queueing and agent interactions. centos*CLI> show agents 1000 (Dummy) not logged in (musiconhold is 'default') 1001 (Aaaa Aaaaaa) logged in on SIP/eee_polycom-0853d1a0 is idle (musiconhold is 'default') 3003 (Bbb Bbbb) not logged in (musiconhold is 'default') 3 agents configured [1 online , 2 offline] centos*CLI> centos*CLI> sip show peers Name/username Host Dyn Nat ACL Port Status 4262 (Unspecified) D 0 Unmonitored GADEM 192.168.130.102 5060 Unmonitored cisco3 192.168.10.10 5060 OK (1 ms) cisco2 192.168.10.10 5060 OK (1 ms) cisco1 192.168.10.10 5060 OK (4 ms) Ddd (Unspecified) D 0 Unmonitored Ccc/Ccc 192.168.71.133 D 5060 OK (15 ms) 1012 (Unspecified) D 0 Unmonitored polycom9/polycom9 192.168.71.54 D 5060 OK (14 ms) polycom8 (Unspecified) D 0 UNKNOWN Xpolycom7 (Unspecified) D 0 UNKNOWN polycom6 (Unspecified) D 0 UNKNOWN polycom5 (Unspecified) D 0 UNKNOWN polycom4 (Unspecified) D 0 UNKNOWN polycom3 (Unspecified) D 0 UNKNOWN polycom2 (Unspecified) D 0 UNKNOWN polycom1 (Unspecified) D 0 UNKNOWN eee (Unspecified) D 0 Unmonitored eee_polycom/eee_polycom 192.168.81.150 D N 5120 OK (286 ms) 1008/1008 192.168.10.105 D 5060 Unmonitored 4222 (Unspecified) D 0 Unmonitored 21 sip peers [Monitored: 6 online, 8 offline Unmonitored: 2 online, 5 offline] centos*CLI> sip show peers Name/username Host Dyn Nat ACL Port Status 4262 (Unspecified) D 0 Unmonitored GADEM 192.168.130.102 5060 Unmonitored cisco3 192.168.10.10 5060 OK (1 ms) cisco2 192.168.10.10 5060 OK (1 ms) cisco1 192.168.10.10 5060 OK (1 ms) Ddd (Unspecified) D 0 Unmonitored Ccc/Ccc 192.168.71.133 D 5060 OK (16 ms) 1012 (Unspecified) D 0 Unmonitored polycom9/polycom9 192.168.71.54 D 5060 OK (14 ms) polycom8 (Unspecified) D 0 UNKNOWN Xpolycom7 (Unspecified) D 0 UNKNOWN polycom6 (Unspecified) D 0 UNKNOWN polycom5 (Unspecified) D 0 UNKNOWN polycom4 (Unspecified) D 0 UNKNOWN polycom3 (Unspecified) D 0 UNKNOWN polycom2 (Unspecified) D 0 UNKNOWN polycom1 (Unspecified) D 0 UNKNOWN eee (Unspecified) D 0 Unmonitored eee_polycom/eee_polycom 192.168.81.150 D N 5120 OK (286 ms) 1008/1008 192.168.10.105 D 5060 Unmonitored 4222 (Unspecified) D 0 Unmonitored 21 sip peers [Monitored: 6 online, 8 offline Unmonitored: 2 online, 5 offline] [Jun 19 17:39:15] NOTICE[6435]: chan_sip.c:15851 sip_poke_noanswer: Peer 'eee_polycom' is now UNREACHABLE! Last qualify: 286 centos*CLI> sip show peers Name/username Host Dyn Nat ACL Port Status 4262 (Unspecified) D 0 Unmonitored GADEM 192.168.130.102 5060 Unmonitored cisco3 192.168.10.10 5060 OK (1 ms) cisco2 192.168.10.10 5060 OK (1 ms) cisco1 192.168.10.10 5060 OK (1 ms) Ddd (Unspecified) D 0 Unmonitored Ccc/Ccc 192.168.71.133 D 5060 OK (16 ms) 1012 (Unspecified) D 0 Unmonitored polycom9/polycom9 192.168.71.54 D 5060 OK (14 ms) polycom8 (Unspecified) D 0 UNKNOWN Xpolycom7 (Unspecified) D 0 UNKNOWN polycom6 (Unspecified) D 0 UNKNOWN polycom5 (Unspecified) D 0 UNKNOWN polycom4 (Unspecified) D 0 UNKNOWN polycom3 (Unspecified) D 0 UNKNOWN polycom2 (Unspecified) D 0 UNKNOWN polycom1 (Unspecified) D 0 UNKNOWN eee (Unspecified) D 0 Unmonitored eee_polycom/eee_polycom 192.168.81.150 D N 5120 UNREACHABLE 1008/1008 192.168.10.105 D 5060 Unmonitored 4222 (Unspecified) D 0 Unmonitored 21 sip peers [Monitored: 5 online, 9 offline Unmonitored: 2 online, 5 offline] -- Executing [1100@default:1] Macro("SIP/192.168.10.10-085750a0", "queue-extension|"xxxxxxxxxxxxxxx"|welcome&this-call-may-be-monitored-or-recorded") in new stack ..... -- Executing [s@macro-queue-extension:8] Dial("SIP/192.168.10.10-085750a0", "Local/yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy/n") in new stack ..... -- Executing [yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy:3] Queue("Local/yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy-a33e,2", "xxxxxxxxxxxxxxx|r") in new stack -- Local/yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy-a33e,1 is ringing -- Stopped music on hold on SIP/eee_polycom-0853d1a0 -- agent_call, call to agent '1001' call on 'SIP/eee_polycom-0853d1a0' -- Playing 'beep' (language 'en') -- Called Agent/1001 -- Agent/1001 answered Local/yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy-a33e,2 [Jun 19 17:39:32] WARNING[7489]: app_queue.c:3014 try_calling: The device state of this queue member, Agent/1001, is still 'Not in Use' when it probably should not be! Please check UPGRADE.txt for correct configuration settings. -- Local/yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy-a33e,1 answered SIP/192.168.10.10-085750a0 == Begin MixMonitor Recording Local/yyyyyyyyyy@yyyyyyyyyyyyyyyyyyyy-a33e,2 == Spawn extension (macro-queue-extension, s, 8) exited non-zero on 'SIP/192.168.10.10-085750a0' in macro 'queue-extension' == Spawn extension (macro-queue-extension, s, 8) exited non-zero on 'SIP/192.168.10.10-08575