----------------- extensions.conf

<<skip>>

[macro-stdcc]

exten => s,1,NoOp
exten => s/_XXXXXXX,1,Set(CALLERID(number)=9${CALLERIDNUM})
exten => s/_999XXXXXXX,1,Set(CALLERID(number)=9${CALLERIDNUM:3})
exten => s/_XXXXXXXXXX,1,Set(CALLERID(number)=98${CALLERIDNUM})
exten => s,n(dial),Dial(SIP/${ARG1},90,rt)
exten => s,n,Hangup
exten => s,dial+101,NoOP(Attention: Agent/${ARG1} is busy. DND enabled?)
exten => s,n,Hangup

; Absolute timeout rule.
exten => T,1,Goto(default,T,1)

[default]

include => default-a|9:05-21:00|*|*|*
include => default-na|21:01-09:04|*|*|*

; Startup.
exten => s,1,Answer
exten => s,2,Ringing
exten => s,3,Wait(5)
exten => s,4,Set(TIMEOUT(absolute)=600,TIMEOUT(digit)=2,TIMEOUT(response)=6)
exten => s,5,GotoIfTime(6:00-11:59|*|*|*?9)
exten => s,6,GotoIfTime(12:00-17:59|*|*|*?11)
exten => s,7,GotoIfTime(18:00-22:59|*|*|*?13)
exten => s,8,GotoIfTime(23:00-5:59|*|*|*?15)
exten => s,9,Playback(goodmorning)
exten => s,10,Goto(17)
exten => s,11,Playback(goodday)
exten => s,12,Goto(17)
exten => s,13,Playback(goodevening)
exten => s,14,Goto(17)
exten => s,15,Playback(hello)
exten => s,16,Wait(.52)
exten => s,17,Playback(intro)
exten => s,18,Wait(.49)
exten => s,19,BackGround(dial-ext)
exten => s,20,GotoIfTime(21:01-09:04|*|*|*?23)
exten => s,21,Wait(.5)
exten => s,22,BackGround(press-z)
exten => s,23,Wait(.48)
exten => s,24,BackGround(press-o)
exten => s,25,GotoIfTime(09:05-21:00|*|*|*?31)
exten => s,26,Wait(.51)
exten => s,27,BackGround(press-tn)
exten => s,28,Wait(.52)
exten => s,29,BackGround(press-th)
exten => s,30,Wait(.49)
exten => s,31,BackGround(press-n)
exten => s,32,Wait(.50)
exten => s,33,BackGround(switch)
exten => s,34,Playback(beep)
exten => s,35,Set(LANGUAGE()=en)

; DNAT to internal context.
exten => _1[1256]XX,1,Goto(pbx,${EXTEN},1)

; Startup menu.
exten => 1,1,Goto(s,31)

; Invalid extension number.
exten => i,1,Set(LANGUAGE()=en)
exten => i,n,Playback(invalid&vm-goodbye)
exten => i,n,Hangup

; Pound & asterisk keys.
exten => #,1,Set(LANGUAGE()=en)
exten => #,n,Playback(vm-goodbye)
exten => #,n,Hangup

exten => *,1,Goto(s,19)

exten => a,1,Goto(#,1)

; A timeout rule.
exten => t,1,Playback(beeperr)

; Absolute timeout rule.
exten => T,1,Set(LANGUAGE()=en)
exten => T,n,Playback(please-hang-up-and-try-again&vm-goodbye)
exten => T,n,Hangup

[default-a]

exten => 0,1,Set(LANGUAGE()=en)
exten => 0,n,Goto(t,2)

; A timeout rule.
exten => t,2,Set(TIMEOUT(absolute)=3600)
exten => t,3,Set(QUEUE_PRIO=0)
exten => t/_9XXXXXXXXX,3,Set(QUEUE_PRIO=1)
exten => t,n,Queue(callcenter|t)
exten => t,n,Hangup

[default-na]

exten => 2,1,Set(LANGUAGE()=en)
exten => 2,n,Playback(new-conn-description)
exten => 2,n,Wait(.51)
exten => 2,n,Playback(max-msg&digits/60&seconds)
exten => 2,n,Voicemail(s2200@pbx)
exten => 2,n,Hangup

exten => 3,1,Set(LANGUAGE()=en)
exten => 3,n,Playback(problem-description)
exten => 3,n,Wait(.51)
exten => 3,n,Playback(max-msg&digits/60&seconds)
exten => 3,n,Voicemail(s1602@pbx&1619@pbx)
exten => 3,n,Hangup

; A timeout rule.
exten => t,2,Playback(vm-nobodyavail)
exten => t,n,Wait(.6)
exten => t,n,Playback(time-oper&of_9&morning&till&of_9&evening)
exten => t,n,Wait(.54)
exten => t,n,Playback(vm-goodbye)
exten => t,n,Hangup

[apps]

include => parkedcalls

; Used for login queue agents.
exten => 11/_1[146]XX,1,GotoIf($[${LEN(${$[AGENTBYCALLERID_${CALLERIDNUM}]})} <= 2]?login:error)
exten => 11/_1[146]XX,n(login),AgentCallbackLogin(${CALLERIDNUM}||${CALLERIDNUM}@pbx)
exten => 11/_1[146]XX,n,Hangup
exten => 11/_1[146]XX,n(error),Playback(executing-impossible)
exten => 11/_1[146]XX,n,Hangup

; Used for logout queue agents.
exten => 12/_1[146]XX,1,GotoIf($[${LEN(${$[AGENTBYCALLERID_${CALLERIDNUM}]})} > 2]?logout:error)
exten => 12/_1[146]XX,n(logout),Dial(Local/99@apps/n,,D(#))
exten => 12/_1[146]XX,n,Hangup
exten => 12/_1[146]XX,n(error),Playback(executing-impossible)
exten => 12/_1[146]XX,n,Hangup

<<skip>>

[pbx]

<<skip>>

exten => 1400,1,Goto(default,t,2)
exten => 1401,1,Macro(stdcc,${EXTEN})
exten => 1401,hint,SIP/1401
exten => 1402,1,Macro(stdcc,${EXTEN})
exten => 1402,hint,SIP/1402

<<skip>>

----------------- agents.conf

[general]
persistentagents=yes

[agents]

autologoff=15

ackcall=no

wrapuptime=5000

recordagentcalls=no

agent => 1401,,Michael
agent => 1402,,John

<<skip>>