--- queues.conf --- [main] music = default announce = beep strategy = rrmemory context = queuefail timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-frequency = 90 announce-holdtime = yes ; announce-round-seconds = 10 queue-youarenext = queue-youarenext ; ("You are now first in line.") queue-thereare = queue-thereare ; ("There are") queue-callswaiting = queue-callswaiting ; ("calls waiting.") queue-holdtime = queue-holdtime ; ("The current est. holdtime is") queue-minutes = queue-minutes ; ("minutes.") queue-seconds = queue-seconds ; ("seconds.") queue-thankyou = abacus/ThankPatience ; ("Thank you for your patience.") queue-lessthan = queue-less-than ; ("less than") joinempty = no leavewhenempty = yes member => Agent/101 member => Agent/102 member => Agent/103 --- agents.conf --- group = 1 agent => 101,2247,Agent 101 agent => 102,2247,Agent 102 agent => 103,2247,Agent 103 --- console output --- abacus*CLI> show queues main has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), C:0, A:0, SL:0.0% within 0s Members: Agent/101 has taken no calls yet Agent/102 has taken no calls yet Agent/103 has taken no calls yet No Callers default has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), C:0, A:0, SL:0.0% within 0s No Members No Callers abacus*CLI> show agents 101 (Agent 101) not logged in (musiconhold is 'default') 102 (Agent 102) not logged in (musiconhold is 'default') 103 (Agent 103) not logged in (musiconhold is 'default') abacus*CLI> In this configuration, I would not expect to be able to join the queue, yet I can: abacus*CLI> show queues main has 1 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), C:0, A:0, SL:0.0% within 0s Members: Agent/101 has taken no calls yet Agent/102 has taken no calls yet Agent/103 has taken no calls yet Callers: 1. IAX2/hedwig@hedwig/2 (wait: 0:09, prio: 0) default has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), C:0, A:0, SL:0.0% within 0s No Members No Callers -- Started music on hold, class 'default', on IAX2/hedwig@hedwig/2 abacus*CLI> show agents 101 (Agent 101) not logged in (musiconhold is 'default') 102 (Agent 102) not logged in (musiconhold is 'default') 103 (Agent 103) not logged in (musiconhold is 'default') abacus*CLI>