Summary:	ASTERISK-30368: app_queue: Opt-out calls are not tracked
Reporter:	Luke Escude (lukeescude)	Labels:
Date Opened:	2022-12-21 11:46:28.000-0600	Date Closed:
Priority:	Minor	Regression?
Status:	Open/New	Components:	Applications/app_queue
Versions:	18.15.1	Frequency of Occurrence
Related Issues:
Environment:	CentOS 7 x64	Attachments:
Description:	When utilizing the opt-out menu for the Queue() application, the call is not tracked in queue stats - The call may as well have not even existed. A caller who pushes a button to opt-out isn't necessarily abandoning the queue, so this fix may require tracking a new statistic in queues. === Steps to recreate: 1. Write some dial plan to send a caller to a queue, and allow for the queue to have a Menu with option 1 which takes the caller to voicemail. 2. Call in, waiting on hold, and run "queue stats" command to see the call is indeed waiting in the queue. 3. Press 1 to opt out of the queue, and run "queue stats" again to see that there is no evidence of the call anymore. === As mentioned above, I don't consider a caller who opted-out to be abandoning the queue, so this may be more of a new feature than a bugfix - However this is up to your interpretation.
Comments:	By: Asterisk Team (asteriskteam) 2022-12-21 11:46:35.028-0600 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur. Please note that by submitting data, code, or documentation to Sangoma through JIRA, you accept the Terms of Use present at [https://www.asterisk.org/terms-of-use/|https://www.asterisk.org/terms-of-use/]. By: Joshua C. Colp (jcolp) 2022-12-28 13:26:51.264-0600 I'll leave this open as it seems reasonable for the queue to do so as a feature, despite the feature policy being otherwise.