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Summary:ASTERISK-30355: ASTERISK-30248 Issue has come back in Asterisk 18.15.1 hangs up with trying to play + in the callerid on voicemail.
Reporter:Steven Anderson (tkfast)Labels:
Date Opened:2022-12-14 10:35:39.000-0600Date Closed:2022-12-16 10:13:45.000-0600
Priority:MinorRegression?
Status:Closed/CompleteComponents:Applications/app_saynumber
Versions:18.14.0 18.15.1 Frequency of
Occurrence		Constant
Related
Issues:
Environment:ubuntuAttachments:
Description:When Voicemail messages are being played it try's to read the callerid when it has a plus +13165555555 then voicemail will hang up as it can not play the + with the error message  Unable to open  (format (ulaw)): No such file or directory

The problem can be avoided by removing the +  from the voicemail  msg0000.txt.  

file.c: Playing 'vm-from-phonenumber.ulaw' (language 'en')
file.c: File  does not exist in any format
file.c: Unable to open  (format (ulaw)): No such file or directory
Comments:By: Asterisk Team (asteriskteam) 2022-12-14 10:35:42.192-0600

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

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By: Benjamin Keith Ford (bford) 2022-12-14 13:42:25.223-0600

I'm not able to reproduce this. I've got caller_id set, leave a voicemail, listen to extension, and everything seems to work. Is there anything I've missed or different steps you are taking to get this to happen?
By: Steven Anderson (tkfast) 2022-12-14 14:43:38.369-0600

If you try to listen to a voicemail that has a Callerid with a + in the phone number is when you have the issue.
callerid="Demo" <+13165555555>
the Plus is what caused it to hand up as its trying to play
.ulaw and it hangs up as that's not a valid file to play.


/var/spool/asterisk/voicemail/default/2200/Old# cat msg0000.txt


;
; Message Information file
;
[message]
origmailbox=2200
context=mainmenu
macrocontext=
exten=2201
rdnis=unknown
priority=1
callerchan=SIP/InboundBandwidth-00000054
callerid="Demo" <+13165555555>
origdate=Wed Dec 14 03:41:26 PM UTC 2022
origtime=1671032486
category=
msg_id=1671032486-00000001
flag=
duration=5

By: Joshua C. Colp (jcolp) 2022-12-14 17:51:40.056-0600

The fix for ASTERISK-30248 has not yet been in a release. You must have downloaded the fix and applied it previously.
By: Benjamin Keith Ford (bford) 2022-12-15 09:18:26.969-0600

Try testing with the patch from ASTERISK-30248 or the main 18 branch and see if your issue is resolved.
By: Steven Anderson (tkfast) 2022-12-15 09:24:14.418-0600

Added the https://issues.asterisk.org/jira/browse/ASTERISK-30248 patch and it resolved the issue.  Sure would be nice to get this patch included in a released version so we don't have to patch it each time asterisk is updated.
By: Joshua C. Colp (jcolp) 2022-12-15 09:28:21.204-0600

Release candidates were done this morning, which includes this change, with full releases coming hopefully next week.
By: Benjamin Keith Ford (bford) 2022-12-16 10:06:22.904-0600

[~tkfast] per Josh's comment - are you ok to close this issue? If you encounter this again after the release, you can re-open this issue or create another.
By: Steven Anderson (tkfast) 2022-12-16 10:10:53.004-0600

We are good to close this.  Thanks,

Steven