Summary:	ASTERISK-29977: Asterisk do not respect Agents Priority within Queue`
Reporter:	Umair Liaqat (Umair.Liaqat)	Labels:
Date Opened:	2022-03-18 06:34:22	Date Closed:	2022-03-18 06:34:22
Priority:	Major	Regression?	No
Status:	Closed/Complete	Components:	Applications/app_queue
Versions:	14.7.7	Frequency of Occurrence	Constant
Related Issues:
Environment:	Cent OS	Attachments:
Description:	We are running asterisk server in our contact center solution. We are having an issue regarding Penalty/Priority of agents within queues. Usually when the concurrent calls count reaches 10 to 15 , then it does not  respect priority between agents randomly. My scenario is mentioned below : If there are 10 agents in queue and 2 agents are set with penalty 1 and remaining agents are with penalty 10  Keeping this setting , every call should land to agents with penalty 1 if they are free , then to the agents with penalty 10 ,  because lower the penalty means higher the priority. But it does not work as it should be , when there are concurrent calls count 10 to 15. Asterisk Version : 14.7.7
Comments:	By: Asterisk Team (asteriskteam) 2022-03-18 06:34:22.632-0500 Per the Asterisk versions page [1], the maintenance (bug fix) support for the Asterisk branch you are using has ended. For continued maintenance support please move to a supported branch of Asterisk. After testing with a supported branch, if you find this problem has not been resolved, please open a new issue against the latest version of that Asterisk branch. Thanks! [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions By: Asterisk Team (asteriskteam) 2022-03-18 06:34:23.051-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur. Please note that by submitting data, code, or documentation to Sangoma through JIRA, you accept the Terms of Use present at [https://www.asterisk.org/terms-of-use/|https://www.asterisk.org/terms-of-use/].