Summary: | ASTERISK-22270: Attended transfer to a Queue stops music on hold on caller | ||||
Reporter: | Etienne Allovon (etienne_pf) | Labels: | |||
Date Opened: | 2013-08-08 11:06:50 | Date Closed: | 2013-08-08 20:27:10 | ||
Priority: | Major | Regression? | |||
Status: | Closed/Complete | Components: | |||
Versions: | 11.4.0 | Frequency of Occurrence | Constant | ||
Related Issues: |
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Environment: | Attachments: | ( 0) issue22270-asterisk-axfer.log | |||
Description: |
When you make an attended transfer to a queue, it stops the music on hold for the caller when attended transfer is completed. Here's how to reproduce : - Given A calls B (SIP peers), => B answers and they both speak to each other, - B starts an attended transfer (with phone xfer button) to queue Q1, => A is put on hold and hears the music on hold - B waits to hear the music of queue Q1 and completes the transfer => Though A is queued in Q1, he doesn't hear the music on hold anymore In fact, as soon as the _transferrer enters_ the Queue, when he completes the transfer, the transferred has no music on hold anymore. For example if you make the following dialplan to reach the Queue : {code} exten = 1000,1,Wait(2) same = n,Queue(q1) {code} If B completes the transfer before being queued in the queue Q1, A will hear the music on hold. Notes : - This is the same issue as ASTERISK-20230 which was open for 1.6 branch but closed due to end of maintenance, - It is also probably the same as a private issue ASTERISK-21317 for 1.8 branch but I can't see it | ||||
Comments: | By: Etienne Allovon (etienne_pf) 2013-08-08 11:17:55.432-0500 Attached is an asterisk log with verbose and debug level set to 5. In this log you have : - 4001 with SIP username iu1z4l - 4002 with SIP username 2c2gmo - Queue test1 with number 2010 with member SIP/scusq4 Aug 8 10:24:47 : 4001 calls 4002, Aug 8 10:25:17 : 4002 make an attended transfer to 2010, and 4001 is put on hold Aug 8 10:25:18 : 4002 enters Queue, Aug 8 10:25:24 : 4002 completes attended transfer, As a result music on hold is stopped on boths 4001 and 4002 SIP channels but not started again on 4001 channel : {code} [Aug 8 10:25:24] -- Stopped music on hold on SIP/2c2gmo-00000018 [Aug 8 10:25:24] -- Stopped music on hold on SIP/iu1z4l-00000016 {code} By: Matt Jordan (mjordan) 2013-08-08 20:27:03.558-0500 This is also a duplicate of ASTERISK-17833. ASTERISK-21317 has someone's private configuration information attached to it, so it is only viewable by bug marshals. As this is a duplicate of an existing issue, I'm closing it out to that issue. |