| Summary: | ASTERISK-21660: Queue does not respect agent status - deliver a call even agent is busy or unavailable | ||||
| Reporter: | Alexandre Keller (alexandrekeller) | Labels: | |||
| Date Opened: | 2013-04-20 07:36:14 | Date Closed: | 2013-04-25 05:57:00 | ||
| Priority: | Major | Regression? | |||
| Status: | Closed/Complete | Components: | Applications/app_queue Channels/chan_local Channels/chan_sip/General PBX/pbx_realtime | ||
| Versions: | 1.8.21.0 | Frequency of Occurrence | |||
| Related Issues: |
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| Environment: | Linux Debian 6 Asterisk 1.8.21.0 Using realtime for queues and sip peers | Attachments: | ( 0) debug.txt | ||
| Description: | Queue does not respect agent status - deliver a call even agent is busy or unavailable.
My agents where dynamically added to the queue as Local/2143@agent_callback/n using the following instruction: AddQueueMember(TELEPRECO,Local/2143@agent_callback/n,,,,SIP/3612) On peer 3612 I have callcounter = yes and busylevel = 1 and on Queue TELEPRECO ringinuse = no, strategy = rrmemory, wrapuptime = 3, retry = 5. Console LOG: - 3612@sip_subscribe : SIP/3612 State:Busy Watchers 0 - Local/2143@agent_callback/n (dynamic) (Busy) has taken 7 calls (last was 26 secs ago) Here are the full debug info: [Edit by Rusty Newton - removed debug from description field... debug should be attached to the issue as a separate file..] | ||||
| Comments: | By: Alexandre Keller (alexandrekeller) 2013-04-22 09:32:08.236-0500 I manage to find that if I do not use Local Channel as member of a Queue, and use a SIP peer instead, the problem doesn't occur, so the issue is related to Local Channel. By: Rusty Newton (rnewton) 2013-04-23 18:17:30.535-0500 attaching reporters debug log from desc field. By: Matt Jordan (mjordan) 2013-04-24 19:53:26.860-0500 How is this any different from ASTERISK-21574? By: Alexandre Keller (alexandrekeller) 2013-04-25 05:56:45.901-0500 It's the same issue, my mistake opening two at the same time. I'm closing this one, and help some gives me any ideas on ASTERISK-21574. Thanks. By: Alexandre Keller (alexandrekeller) 2013-04-25 05:57:00.726-0500 ASTERISK-21574 | ||||