|Summary:||ASTERISK-20833: Didn't get a frame from channel: Agent/1127 when hitting the star (*) key when connected to a call in queue.|
|Reporter:||Jeff Hoppe (jhoppebugs)||Labels:|
|Date Opened:||2012-12-20 12:58:41.000-0600||Date Closed:||2012-12-20 13:02:25.000-0600|
|Environment:||Asterisk 10.11 using Eyebeam or Linksys SPA942 softphones for agent login.||Attachments:||( 0) bug5|
|Description:||When an agent is connected to a call in a queue, they can press any digit and nothing happens other than a tone gets played (as it should). But when they press * the connecting customer gets disconnected. This is not set up in the features.conf nor is the Queue INTEST1 have the "hH" option.
Attached file "bug5" is a full log with DEBUG level 5. you can see the error "Didn't get a frame from channel: Agent/1127" after the * key pressed in the file.
|Comments:||By: Joshua C. Colp (jcolp) 2012-12-20 13:02:25.344-0600|
This is a feature of chan_agent and is documented in agents.conf.sample. I have pasted the appropriate section below:
; Define endcall to allow an agent to hangup a call with a
; DTMF keypress. Default is "yes". Use the enddtmf option to
; configure which DTMF key will end a call. The default is