Summary:ASTERISK-18715: Allow dialplan to know in advance about estimated wait time for a caller before sending him in a Queue
Reporter:Sam (sam)Labels:
Date Opened:2011-10-13 00:08:14Date Closed:2011-11-01 08:42:02
Versions:Frequency of
Description:It would be a great feature to have in Asterisk if we can have a capability in Dialplan to know in advance about estimated wait time for a caller before sending him in a Queue. This would help implement some new functionality like call back if estimated wait time for a caller is too high.
Comments:By: David Woolley (davidw) 2011-10-13 05:46:41.255-0500

Thanks for your comments. This does not appear to be a bug report as there is already a dialplan function to allow the dialplan logic to obtain this information. We appreciate the difficulties you are facing, but it would make more sense to raise your question in the support tracker, http://www.asterisk.org/support.

Features requests are no longer submitted to or accepted through the issue tracker. Features requests are openly discussed on the mailing lists [1] and Asterisk IRC channels and made note of by Bug Marshals. [1] http://www.asterisk.org/support/mailing-lists

By: Sam (sam) 2011-10-13 06:50:20.911-0500

David,Thanks for your response.
I will now make sure that features requests goes to appropriate place.
Let me be more specific that I want to know ESTIMATED WAIT TIME and not the average hold time. It was  mistake from my part in description to mention it as 'average waiting time'. I have edited the part now.
Would you mind if I like to know about the dialplan function that gives information on estimated wait time?

By: David Woolley (davidw) 2011-10-13 07:10:14.496-0500

Asterisk uses average hold time as its estimate of wait time.  If you want to take this further, please use forums.digium.com.

By: Leif Madsen (lmadsen) 2011-11-01 08:42:02.252-0500

Feature request without patch. Changes would go into the QUEUE_VARIABLES() dialplan function.