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Summary:ASTERISK-18691: messages WARNING[XXXX] features.c: Failed to play transfer sound! and next the agent goes to log out
Reporter:agustina (agustina)Labels:
Date Opened:2011-10-07 09:57:49Date Closed:2011-11-01 09:00:28
Priority:MajorRegression?
Status:Closed/CompleteComponents:
Versions:Frequency of
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Description:We are using agentcallbacklogin in our call center.

While attempting to complete an attended transfer we see the following messages:

[ 13:06:50] VERBOSE[19164] pbx.c:     -- Executing [s-NOANSWER@macro-dialout-trunk:4] Congestion("Local/XXXX@from-internal-xfer-ce68;2", "20") in new stack
[ 13:06:50] WARNING[9775] features.c: Failed to play transfer sound!
[ 13:06:50] VERBOSE[9775] pbx.c:     -- Executing [h@from-internal:1] Macro("Transfered/DAHDI/XX-1<ZOMBIE>", "hangupcall") in new stack
[13:06:50] VERBOSE[9775] pbx.c:     -- Executing [s@macro-hangupcall:1] GotoIf("Transfered/DAHDI/XX-1<ZOMBIE>", "1?skiprg") in new stack
[13:06:50] VERBOSE[9775] pbx.c:     -- Goto (macro-hangupcall,s,4)
[13:06:50] VERBOSE[9775] pbx.c:     -- Executing [s@macro-hangupcall:4] GotoIf("Transfered/DAHDI/XX-1<ZOMBIE>", "1?skipblkvm") in new stack
[13:06:50] VERBOSE[9775] pbx.c:     -- Goto (macro-hangupcall,s,7)
[13:06:50] VERBOSE[9775] pbx.c:     -- Executing [s@macro-hangupcall:7] GotoIf("Transfered/DAHDI/XX-1<ZOMBIE>", "1?theend") in new stack
[4 13:06:50] VERBOSE[9775] pbx.c:     -- Goto (macro-hangupcall,s,9)
[4 13:06:50] VERBOSE[9775] pbx.c:     -- Executing [s@macro-hangupcall:9] Hangup("Transfered/DAHDI/XX-1<ZOMBIE>", "") in new stack
[13:06:50] VERBOSE[9775] app_macro.c:   == Spawn extension (macro-hangupcall, s, 9) exited non-zero on 'Transfered/DAHDI/XX-1<ZOMBIE>' in macro 'hangupcall'

[13:06:50] VERBOSE[8159] chan_agent.c:   == Agent 'XXXX' logged out
[13:06:50] VERBOSE[8159] pbx.c:   == Spawn extension (LOG-IN, XXXXXXXX, 2) exited non-zero on 'SIP/XXXX-000007bd'
[13:06:50] VERBOSE[9775] pbx.c:   == Spawn extension (from-internal, XXXX, 12) exited non-zero on 'Transfered/DAHDI/XX-1<ZOMBIE>'

So when the agent completes the transfer, it goes to logout.
Any help will be appreciated.

Thanks!
Comments:By: Leif Madsen (lmadsen) 2011-11-01 09:00:28.769-0500

AgentCallbackLogin() is no longer receiving updates or changes (it was deprecated a long time ago). Please use the asterisk-users mailing list or #asterisk IRC channel on Freenode for support. Thanks!