| Summary: | ASTERISK-17746: QueuePickup | ||
| Reporter: | nate55 (nate55) | Labels: | |
| Date Opened: | 2011-04-25 01:37:38 | Date Closed: | 2011-06-07 14:04:44 |
| Priority: | Minor | Regression? | No |
| Status: | Closed/Complete | Components: | Applications/NewFeature |
| Versions: | 1.8.3 | Frequency of Occurrence | |
| Related Issues: | |||
| Environment: | Attachments: | ||
| Description: | I know Pickup was modified for queue calls in the past, but unfortunately it doesn't work unless a Queue member's channel is ringing. Members that are assigned to a queue statically are wrung and can be answered using PickUp, but when adding a member to a queue using AddQueueMember that member won't be wrung unless they are available. Assuming all agents are added in this way, Pickup will only work when a member is available (and ringing). In a call center environment it is important to be able to answer a queue call without actually being part of the queue. That being said I propose an Application that would allow for pickup of queue calls while they are still in the Application Queue, before they actually ring a Queue Member. | ||
| Comments: | By: Paul Belanger (pabelanger) 2011-04-25 21:12:57 Features requests are no longer submitted to or accepted through the issue tracker. Features requests are openly discussed on the mailing lists [1] and Asterisk IRC channels and made note of by Bug Marshals. [1] http://www.asterisk.org/support/mailing-lists | ||