|Date Opened:||2011-04-25 01:37:38||Date Closed:||2011-06-07 14:04:44|
|Description:||I know Pickup was modified for queue calls in the past, but unfortunately it doesn't work unless a Queue member's channel is ringing. Members that are assigned to a queue statically are wrung and can be answered using PickUp, but when adding a member to a queue using AddQueueMember that member won't be wrung unless they are available. Assuming all agents are added in this way, Pickup will only work when a member is available (and ringing). |
In a call center environment it is important to be able to answer a queue call without actually being part of the queue. That being said I propose an Application that would allow for pickup of queue calls while they are still in the Application Queue, before they actually ring a Queue Member.
|Comments:||By: Paul Belanger (pabelanger) 2011-04-25 21:12:57|
Features requests are no longer submitted to or accepted through the issue tracker. Features requests are openly discussed on the mailing lists  and Asterisk IRC channels and made note of by Bug Marshals.