Summary:ASTERISK-17746: QueuePickup
Reporter:nate55 (nate55)Labels:
Date Opened:2011-04-25 01:37:38Date Closed:2011-06-07 14:04:44
Versions:1.8.3 Frequency of
Description:I know Pickup was modified for queue calls in the past, but unfortunately it doesn't work unless a Queue member's channel is ringing. Members that are assigned to a queue statically are wrung and can be answered using PickUp, but when adding a member to a queue using AddQueueMember that member won't be wrung unless they are available. Assuming all agents are added in this way, Pickup will only work when a member is available (and ringing).

In a call center environment it is important to be able to answer a queue call without actually being part of the queue. That being said I propose an Application that would allow for pickup of queue calls while they are still in the Application Queue, before they actually ring a Queue Member.
Comments:By: Paul Belanger (pabelanger) 2011-04-25 21:12:57

Features requests are no longer submitted to or accepted through the issue tracker. Features requests are openly discussed on the mailing lists [1] and Asterisk IRC channels and made note of by Bug Marshals.

[1] http://www.asterisk.org/support/mailing-lists