|Summary:||ASTERISK-17344: Voicemail files out of sequence (voicemail message re-sequencing not always working correctly)|
|Date Opened:||2011-02-03 09:02:02.000-0600||Date Closed:||2011-03-23 16:58:43|
|Description:||Sometime, the voicemail message re-sequencing is not working correctly.|
If one message is in inbox directory, it should be msg0000.
Sometime it is not correct. it begin with msg0001 or msg0002 or msg003.....
So the users can't listen his message.
I can reproduce this problem with this method :
-I left 3 new messages in mailbox XXXX.
-I logged into mailbox XXXX.
-listened to message msg0000 and pressed 7 to delete.
-pressed 6 to listen to message 0001 and pressed 7 to delete.
-pressed 6 to listen to message 0002 and pressed 9 to save and 0 to save to new folder.
I checked the mailbox directory and message 0002 was saved into new folder as msg0003.txt msg0003.WAV.
-hung up after saving message.
-logged into mailbox XXXX to listen to new messages (msg0003).
-pressed 1 to listen but playback failed because the saved message was filed as msg0003 instead of 0000.
I tried this patch.
But this is not working.
My mailbox crashed with this patch. i got .lock file in my inbox directory.
i got this each time i left a message or tried to listen one.
So i reinstalled a clean 1.8.3-rc2 version.
any working patch for the version 1.8.3-rc2?
it's the same problem with the version 220.127.116.11.
|Comments:||By: godillon (godillon) 2011-02-03 09:10:28.000-0600|
[Feb 3 15:07:04] NOTICE: app_voicemail.c:7739 open_mailbox: Mailbox: /var/spool/asterisk/voicemail/default/2001/INBOX, expected 0 but found 1 message(s) in box with max threshold of 100.
[Feb 3 15:07:09] WARNING: app_voicemail.c:7500 play_message: No message attribute file?!! (/var/spool/asterisk/voicemail/default/2001/INBOX/msg0000.txt)
By: Leif Madsen (lmadsen) 2011-02-07 13:29:16.000-0600
I can confirm I've seen this as well on my home phone system.
By: Michael L. Young (elguero) 2011-02-07 19:35:59.000-0600
I think this would be related to issue ASTERISK-17292.
By: Michael L. Young (elguero) 2011-02-07 22:34:34.000-0600
Just a note:
The CLI message you posted in your note above suggests that you do not have the patch listed above applied. Without that patch, there is no re-sequencing performed since the code is simply not there to do that and will always result in the issue you mention.
What I am curious about, is that you say with the patch applied, it wasn't working either (you say the mailbox crashed?). Can you provide a debug log with the applied patch? You mention revision 303679 but that is for trunk. If you are running 1.8.3-rc2, you need revision 303678 since that is for the 1.8 branch. http://svnview.digium.com/svn/asterisk?view=revision&revision=303678
Also, http://svnview.digium.com/svn/asterisk?view=revision&revision=304985, fixes an error in the syntax of that patch.
I have been unable to reproduce this problem following the steps outlined in this bug report and in bug report ASTERISK-17292 with the patch applied that was supposed to have solved this issue.
With the patch applied, the CLI should read: "open_mailbox: Resequencing mailbox:...", when it detects the message count as being different from the last message index.
I hope this helps.
By: godillon (godillon) 2011-02-08 09:24:28.000-0600
Ok i tried this patch http://svnview.digium.com/svn/asterisk?view=revision&revision=304985
I tried to leave a message but the result was the same. .lock file in my inbox directory and no new message in the mailbox.
i can't provide a debug log because each time i got "Disconnected from asterisk server"
i tried to leave another message (when the .lock file is in mailbox) and i got this warning :
WARNING: app.c:1290 ast_lock_path_lockfile: Failed to lock path '/var/spool/asterisk/voicemail/default/2001/INBOX': File exists
-- <SIP/trunk_55-00000000> Playing 'beep.gsm' (language 'fr')
-- Recording the message
-- x=0, open writing: /var/spool/asterisk/voicemail/default/2001/tmp/EaJQRc format: wav49, 0x8ce0f98
-- x=1, open writing: /var/spool/asterisk/voicemail/default/2001/tmp/EaJQRc format: gsm, 0x8d70ae0
-- x=2, open writing: /var/spool/asterisk/voicemail/default/2001/tmp/EaJQRc format: wav, 0x8d74ff0
-- User hung up
-- Recording was 0 seconds long but needs to be at least 1 - abandoning
By: godillon (godillon) 2011-02-08 09:37:25.000-0600
Ok i saw something new with the patch. http://svnview.digium.com/svn/asterisk?view=revision&revision=304985
If i have a empty inbox and i'm leaving a message. The first message is recorded correctly.
if i already have one message in my mailbox. (msg0000) and i'm trying to leave a message.
i got a .lock file in all my maibox. Not just the one i tried to leave a message.
By: David Brillert (aragon) 2011-02-08 09:46:50.000-0600
Godillon: You see this in CLI "Disconnected from asterisk server"?
This leads me to believe your Asterisk segfaulted.
Do you have any core files in /tmp directory that you could run a gdb trace on?
I noticed some segfaults in my lab server logging into voicemail but during a time when my Asterisk version was installed optimized so my backtraces were useless. Can you tell me how you reproduce the condition which = "Disconnected from asterisk server". If I can reproduce any segfaults then I will open a bug report on that.
By: godillon (godillon) 2011-02-08 10:26:00.000-0600
yes i got a core.localhost... file in my /tmp directory after the Disconnected from server.
the steps are :
1) In the file voicemail.c in asterisk-1.8.3-rc2/apps directory.
i changed the source code with this one : voicemail.c of the patch http://svnview.digium.com/svn/asterisk?view=revision&revision=304985
2)i install the new version 1.8.3-rc2 patched
3) i restart asterisk with the command : core restart now
4)i leave one message in a empty mailbox.
the message is recorded correctly.
5) i leave another message in the same mailbox.
I got a "Disconnected from server" and a new core file in /tmp directory.
By: godillon (godillon) 2011-02-08 10:47:48.000-0600
I also tried this patch http://svnview.digium.com/svn/asterisk?view=revision&revision=303678
i got the same results like the patch : 304985.
if i'm trying to leave 2 messages in a empty mailbox.
the first message is left correctly.
the second message lock my mailbox with a .lock file and a Disconnected from Asterisk server message.
I hope you have enough information to fix this Resequencing problems.
By: godillon (godillon) 2011-02-11 08:28:39.000-0600
do you found any solutions for this problems ?
By: David Brillert (aragon) 2011-02-11 08:35:05.000-0600
I closed out ASTERISK-17292 because I was no longer able to reproduce using 1.4 SVN checkout.
If I were you I would test fresh un-patched 1.8 SVN checkout and if you are still crashing then follow the Digium instructions to open a new bug report for your crash.
By: godillon (godillon) 2011-02-11 08:46:27.000-0600
i have 3 servers with version 1.8.3-rc2 (not patched) running right now.
Each days , some users call me to fix their mailbox, Because the resequencing is not working correctly.
i can reproduce the problem with the steps i wrote in the description of the issue.
Thank for your help.
By: David Brillert (aragon) 2011-02-11 08:59:21.000-0600
jpeeler's patch is not in 1.8.3-rc2
Try SVN checkout
#svn co http://svn.digium.com/svn/asterisk/branches/1.8/
During make menuselect be sure to choose compiler options for 'don't optimize' so your backtraces will include relevant debug info for your crash report.
By: godillon (godillon) 2011-02-11 22:02:56.000-0600
Ok , i will try the svn version.
I will give you some feedback.
By: godillon (godillon) 2011-02-15 11:23:36.000-0600
ok i tried the 1.8 svn version.
this version fixed the problem.
Thank you for your help.
By: Brett Bryant (bbryant) 2011-03-23 16:58:43
Since this issue has been fixed in newer versions of asterisk, I'm closing out this bug report.