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Summary:ASTERISK-17337: [regression] When caller sent to queue, MoH stops, only ringback tone
Reporter:petergg (petergg)Labels:
Date Opened:2011-02-02 09:58:29.000-0600Date Closed:2011-02-16 08:22:37.000-0600
Priority:BlockerRegression?Yes
Status:Closed/CompleteComponents:Applications/app_queue
Versions:Frequency of
Occurrence
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Environment:Attachments:
Description:I have the same Problem as in Bug 0018517 (https://issues.asterisk.org/bug_view_advanced_page.php?bug_id=18517)


The summary pretty much says it all. Asterisk says its starting MoH but really you just get a split second of it, then you get ringback tone for the rest of the waiting time.

This happens with MoH classes stored in both musiconhold.conf and in RT. This looks awfully like as if I was using Queue()'s option 'R' (give caller a ringback tone when an agent is ringing), which I am not.

Agent logged in with (AgentCallBackLogin)

LOG (see Additional Informations):



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Now i found the Reason.

If you revert the following patch, the Problem is solved.

http://svnview.digium.com/svn/asterisk/branches/1.4/apps/app_queue.c?r1=298596&r2=298595&pathrev=298596


Remove the link:
ast_indicate(in, AST_CONTROL_RINGING);







****** ADDITIONAL INFORMATION ******

[Feb  2 16:12:20] VERBOSE[1845] logger.c:     -- Executing [YYYYYYYYYYYYYYY@sipin:7] Set("SIP/XXXXXXXXXXXX-00000009", "CALLERID(all)=XXX <+AAAAA>") in new stack
[Feb  2 16:12:20] VERBOSE[1845] logger.c:     -- Executing [YYYYYYYYYYYYYYY@sipin:8] Queue("SIP/XXXXXXXXXXXX-00000009", "qtestit") in new stack
[Feb  2 16:12:20] VERBOSE[1845] logger.c:     -- Started music on hold, class 'default', on SIP/XXXXXXXXXXXX-00000009
[Feb  2 16:12:20] VERBOSE[1845] logger.c:     -- outgoing agentcall, to agent '20', on 'Local/20@user-a936,1'
[Feb  2 16:12:20] VERBOSE[1846] logger.c:     -- Executing [20@user:1] Dial("Local/20@user-a936,2", "SIP/20|60") in new stack
[Feb  2 16:12:20] VERBOSE[1846] logger.c:     -- Called 20
[Feb  2 16:12:20] VERBOSE[1846] logger.c:     -- SIP/20-0000000a is ringing
[Feb  2 16:12:20] VERBOSE[1845] logger.c:     -- Agent/20 is ringing
[Feb  2 16:12:20] VERBOSE[1845] logger.c:     -- Stopped music on hold on SIP/XXXXXXXXXXXX-00000009
Comments:By: S├ębastien Couture (sysreq) 2011-02-02 10:11:05.000-0600

Hi, I'm the one who opened issue 18517.. and I still have the issue on SVN 1.6.2 r302833.

Good job catching that line! I'll try it out tonight and report back. Thanks!

By: Leif Madsen (lmadsen) 2011-02-16 08:22:36.000-0600

Closed as the duplicate issue of this was also marked closed.