Summary:ASTERISK-16267: Crash after queue/agents module reload
Reporter:martin cabrera (galeras)Labels:
Date Opened:2010-06-18 10:22:04Date Closed:2010-06-25 14:37:04
Versions:Frequency of
Environment:Attachments:( 0) backtrace-17531-v1.txt
Description:Asterisk crashes few minutes after queue and agents modules are  reloaded. Core file shows crash occurs during agentlogin channel hangup. i've tried to run with  DONT_OPTIMIZE, but asterisk refuses to receive calls.

We're using agentlogin to allow gnudialer (predictive dialer), place calls to agents via AMI.
Comments:By: Paul Belanger (pabelanger) 2010-06-18 10:31:41

Without a backtrace (see below), there is not much we can do.
Thank you for your bug report. In order to move your issue forward, we require a backtrace from the core file produced after the crash. Please see the doc/backtrace.txt file in your Asterisk source directory.

Also, be sure you have DONT_OPTIMIZE enabled in menuselect within the Compiler Flags section, then:

make install

after enabling, reproduce the crash, and then execute the instructions in doc/backtrace.txt.

When complete, attach that file to this issue report. Thanks!

By: martin cabrera (galeras) 2010-06-18 11:11:41

Please don't take a look of crash-issue-17531.zip file, it was generated without DONT_OPTIMIZE, i'm preparing a new bunch of files with DONT_OPTIMIZE enabled. BTW, how can i delete the this attached file?

By: Paul Belanger (pabelanger) 2010-06-18 11:29:28

You cannot delete attachments; I can however.  Also, upload your files separately.

By: martin cabrera (galeras) 2010-06-22 15:43:47

backtrace-17531-v1.txt file contains info with DONT_OPTIMIZE enabled. BTW, We're using a patch for channel.c to add callerid output to Hangup Event:

<                       "CallerIDNum: %s\r\n"
<                         "CallerIDName: %s\r\n"
<                       S_OR(chan->cid.cid_num, "<unknown>"),
<                         S_OR(chan->cid.cid_name, "<unknown>"),

Please let me to know what else can we do.  Thanks

By: Paul Belanger (pabelanger) 2010-06-22 16:39:11

Does the crash still happen without your patch?

By: martin cabrera (galeras) 2010-06-25 14:33:55

I couldn't reproduce the crash without the patch because this is requiered by the predictive dialer and the crash only happens when predictive dialer is running.

Searching in log files, i found crash happend when an agentlogin channel is hanged up.

I found a work around: using agentcallbacklogin instead of agentlogin prevents crashes after reloading asterisk.

I think we can close this issue, because crash can't be reproduced with a clean asterisk installation.

Thanks a lot.

By: Paul Belanger (pabelanger) 2010-06-25 14:37:03

Closing; not an issue within Asterisk.