| Summary: | ASTERISK-15582: Queue with autofill=no and strategy=ringall sometimes rings non-oldest caller through to agents | ||
| Reporter: | tbpsn (tbpsn) | Labels: | |
| Date Opened: | 2010-02-04 14:47:36.000-0600 | Date Closed: | 2010-02-17 10:43:17.000-0600 |
| Priority: | Minor | Regression? | No |
| Status: | Closed/Complete | Components: | Applications/app_queue |
| Versions: | Frequency of Occurrence | ||
| Related Issues: | |||
| Environment: | Attachments: | ||
| Description: | I'm experiencing a possible bug in 1.4.26 x86_64 with app_queue. I have a queue set to strategy=ringall and autofill=no, but I am seeing autofill behavior (non FIFO), with latter callers ringing through before the oldest caller has been answered. Example: A caller sits on hold for 2 minutes (due to all agents being busy), then a new caller enters the queue. An agent becomes free, and as it happens, the newer caller (with a shorter hold time) rings through to the agent and the call is answered, leaving the caller with the longest hold time still unserviced. Reviewing the logs, it's clear that asterisk is correctly retrying to send the oldest caller through at the correct interval. It just looks like the newer caller seems to have squeezed through, and happened to be answered first. My queue definition is listed in 'Additional Information' ****** ADDITIONAL INFORMATION ****** [400] announce-frequency=0 announce-holdtime=no autofill=no eventmemberstatus=no eventwhencalled=yes joinempty=yes leavewhenempty=no maxlen=0 monitor-type=mixmonitor monitor-format=wav49 periodic-announce-frequency=90 queue-callswaiting=silence/1 queue-thereare=silence/1 queue-youarenext=silence/1 retry=10 strategy=ringall timeout=0 weight=0 wrapuptime=0 context=ivr-2 member=Local/501@from-internal/n,0 member=Local/502@from-internal/n,0 member=Local/503@from-internal/n,0 member=Local/504@from-internal/n,0 member=Local/505@from-internal/n,0 member=Local/506@from-internal/n,0 member=Local/507@from-internal/n,0 member=Local/508@from-internal/n,0 member=Local/509@from-internal/n,0 member=Local/510@from-internal/n,0 member=Local/511@from-internal/n,0 member=Local/512@from-internal/n,0 member=Local/513@from-internal/n,0 member=Local/514@from-internal/n,0 member=Local/515@from-internal/n,0 member=Local/517@from-internal/n,0 member=Local/604@from-internal/n,0 member=Local/607@from-internal/n,0 member=Local/651@from-internal/n,0 | ||
| Comments: | By: tbpsn (tbpsn) 2010-02-05 16:15:54.000-0600 I was able to complete further analysis on this issue today. What I found is that certain callers in the queue are essentially getting 'stuck'. They sit in the queue, but do not ring out to the agents. Below is an example of a new call coming through and being pushed out to agents right away, even though there were two 'stuck' calls ahead of it. [Feb 5 12:59:19] DEBUG[5601] app_queue.c: queue: 400, options: t, url: , announce: , expires: 0, priority: 0 [Feb 5 12:59:19] DEBUG[5601] app_queue.c: Queue 400 has no realtime members defined. No need for update [Feb 5 12:59:19] DEBUG[5601] app_queue.c: Queue '400' Join, Channel 'SIP/SIPtrunk-c403ed30', Position '3' [Feb 5 12:59:19] DEBUG[5601] app_queue.c: There is 1 available member. [Feb 5 12:59:19] DEBUG[5601] app_queue.c: It's our turn (SIP/SIPtrunk-c403ed30). [Feb 5 12:59:19] DEBUG[5601] app_queue.c: SIP/SIPtrunk-c403ed30 is trying to call a queue member. You see the queue module realize that the new call is caller 3. Confusingly though, its the calls 'turn' immediately after, even though callers 1 and 2 handn't been picked up yet. Here is a separate example of the same behavior. This is the output of 'queue show' when we were having an issue with one stuck caller: 400 has 3 calls (max unlimited) in 'ringall' strategy (13s holdtime), W:0, C:333, A:26, SL:0.0% within 0s Members: Local/507@from-internal/n (In use) has taken 25 calls (last was 127 secs ago) Local/506@from-internal/n (Not in use) has taken no calls yet Local/505@from-internal/n (In use) has taken 11 calls (last was 59499 secs ago) Local/504@from-internal/n (Not in use) has taken 35 calls (last was 6830 secs ago) Local/503@from-internal/n (Not in use) has taken 47 calls (last was 8062 secs ago) Local/502@from-internal/n (Not in use) has taken 40 calls (last was 7349 secs ago) Local/501@from-internal/n (In use) has taken 17 calls (last was 815 secs ago) Local/651@from-internal/n (Not in use) has taken no calls yet Local/517@from-internal/n (In use) has taken 40 calls (last was 51 secs ago) Local/607@from-internal/n (Not in use) has taken no calls yet Local/515@from-internal/n (Not in use) has taken no calls yet Local/514@from-internal/n (Not in use) has taken no calls yet Local/513@from-internal/n (Not in use) has taken no calls yet Local/604@from-internal/n (Not in use) has taken 35 calls (last was 232 secs ago) Local/512@from-internal/n (Not in use) has taken no calls yet Local/511@from-internal/n (In use) has taken 20 calls (last was 57961 secs ago) Local/510@from-internal/n (In use) has taken 32 calls (last was 85 secs ago) Local/509@from-internal/n (In use) has taken no calls yet Local/508@from-internal/n (In use) has taken 29 calls (last was 142 secs ago) Callers: 1. SIP/SIPtrunk-c4051f10 (wait: 18:24, prio: 0) 2. SIP/SIPtrunk-c4012530 (wait: 1:03, prio: 0) 3. SIP/SIPtrunk-c4002c50 (wait: 0:14, prio: 0) Essentially, Caller 1 has been stuck for some time and has not been ringing through to the agents. As new calls come in (2 and 3), they ring through to agents immediately, assuming agents are available. Here is the output of a 'show channel' command for the stuck caller, in case it's useful. I've taken out any personal information and replaced it with ***: PBX*CLI> core show channel SIP/SIPtrunk-c4051f10 -- General -- Name: SIP/SIPtrunk-c4051f10 Type: SIP UniqueID: 1265402770.520203 Caller ID: *** Caller ID Name: *** DNID Digits: *** State: Up (6) Rings: 0 NativeFormats: 0x100 (g729) WriteFormat: 0x40 (slin) ReadFormat: 0x100 (g729) WriteTranscode: Yes ReadTranscode: No 1st File Descriptor: 12 Frames in: 56974 Frames out: 56297 Time to Hangup: 0 Elapsed Time: 0h19m8s Direct Bridge: <none> Indirect Bridge: <none> -- PBX -- Context: ext-queues Extension: 400 Priority: 19 Call Group: 0 Pickup Group: 0 Application: Queue Data: 400|t|| Blocking in: ast_waitfor_nandfds Variables: CWIGNORE=TRUE PLAYBACKSTATUS=SUCCESS MONITOR_FILENAME=/var/spool/asterisk/monitor/q400-20100205-124638-1265402770.520203 RGPREFIX=EO: NODEST=400 DIAL_OPTIONS=trM(auto-blkvm) BLKVM_BASE=400 BLKVM_OVERRIDE=BLKVM/400/SIP/SIPtrunk-c4051f10 MACRO_DEPTH=0 TTL=64 AMPUSERCIDNAME= AMPUSER= REALCALLERIDNUM=*** IVR_RETVM= IVR_CONTEXT=ivr-4 IVR_CONTEXT_ivr-4= DIR-CONTEXT=default LOOPCOUNT=0 MSG=custom/LanguageSelectionJFF DB_RESULT=DAY CALLINGPRES_SV=allowed_not_screened FROM_DID=s MYSQL_STATUS=0 connid=1 SIPCALLID=BW204610078050210-334988361@*** SIPDOMAIN=192.168.123.3 SIPURI=sip:***@10.1.254.5:5060 CDR Variables: level 1: clid=*** level 1: src=*** level 1: dst=1 level 1: dcontext=ivr-4 level 1: channel=SIP/SIPtrunk-c4051f10 level 1: lastapp=Queue level 1: lastdata=400|t|| level 1: start=2010-02-05 12:46:10 level 1: answer=2010-02-05 12:46:10 level 1: duration=0 level 1: billsec=0 level 1: disposition=ANSWERED level 1: amaflags=DOCUMENTATION level 1: uniqueid=1265402770.520203 By: tbpsn (tbpsn) 2010-02-12 17:40:38.000-0600 Updated to the latest build of asterisk, 1.4.29 this past friday (one week ago). Still experiencing the same issue. This problem can be readily seen in the following queue_log output. Please note the following behaviors: call id: 1265848361.12528 (the stuck call) line 0: enter queue line 375: abandon call id: 1265848411.12686 line 117: enter line 288: agent connect call id: 1265848630.13158 line 312: enter line 330: agent connect ==============QUEUE LOG================= 1 1265848380|1265848361.12528|400|NONE|ENTERQUEUE||9253491241 2 1265848381|1265848361.12528|400|Local/510@from-internal/n|RINGNOANSWER|0 3 1265848383|1265848361.12528|400|Local/514@from-internal/n|RINGNOANSWER|2000 4 1265848383|1265848361.12528|400|Local/515@from-internal/n|RINGNOANSWER|2000 5 1265848383|1265848361.12528|400|Local/512@from-internal/n|RINGNOANSWER|2000 6 1265848383|1265848361.12528|400|Local/511@from-internal/n|RINGNOANSWER|2000 7 1265848383|1265848361.12528|400|Local/517@from-internal/n|RINGNOANSWER|2000 8 1265848383|1265848361.12528|400|Local/508@from-internal/n|RINGNOANSWER|2000 9 1265848383|1265848361.12528|400|Local/507@from-internal/n|RINGNOANSWER|2000 10 1265848383|1265848361.12528|400|Local/506@from-internal/n|RINGNOANSWER|2000 11 1265848383|1265848361.12528|400|Local/607@from-internal/n|RINGNOANSWER|2000 12 1265848383|1265848361.12528|400|Local/503@from-internal/n|RINGNOANSWER|2000 13 1265848383|1265848361.12528|400|Local/501@from-internal/n|RINGNOANSWER|2000 14 1265848383|1265848361.12528|400|Local/509@from-internal/n|RINGNOANSWER|2000 15 1265848383|1265848361.12528|400|Local/604@from-internal/n|RINGNOANSWER|2000 16 1265848383|1265848361.12528|400|Local/502@from-internal/n|RINGNOANSWER|2000 17 1265848383|1265848361.12528|400|Local/505@from-internal/n|RINGNOANSWER|2000 18 1265848383|1265848361.12528|400|Local/504@from-internal/n|RINGNOANSWER|2000 19 1265848387|1265848369.12529|400|NONE|ENTERQUEUE||8183660305 20 1265848389|1265848361.12528|400|Local/651@from-internal/n|RINGNOANSWER|8000 21 1265848389|1265848369.12529|400|Local/505@from-internal/n|RINGNOANSWER|2000 22 1265848389|1265848361.12528|400|Local/513@from-internal/n|RINGNOANSWER|8000 23 1265848389|1265848369.12529|400|Local/509@from-internal/n|RINGNOANSWER|2000 24 1265848389|1265848369.12529|400|Local/506@from-internal/n|RINGNOANSWER|2000 25 1265848389|1265848369.12529|400|Local/510@from-internal/n|RINGNOANSWER|2000 26 1265848389|1265848369.12529|400|Local/512@from-internal/n|RINGNOANSWER|2000 27 1265848389|1265848369.12529|400|Local/607@from-internal/n|RINGNOANSWER|2000 28 1265848389|1265848369.12529|400|Local/514@from-internal/n|RINGNOANSWER|2000 29 1265848389|1265848369.12529|400|Local/515@from-internal/n|RINGNOANSWER|2000 30 1265848389|1265848369.12529|400|Local/507@from-internal/n|RINGNOANSWER|2000 31 1265848389|1265848369.12529|400|Local/517@from-internal/n|RINGNOANSWER|2000 32 1265848389|1265848369.12529|400|Local/513@from-internal/n|RINGNOANSWER|2000 33 1265848389|1265848369.12529|400|Local/508@from-internal/n|RINGNOANSWER|2000 34 1265848392|1265848369.12529|400|Local/651@from-internal/n|RINGNOANSWER|5000 35 1265848392|1265848369.12529|400|Local/511@from-internal/n|RINGNOANSWER|5000 36 1265848392|1265848369.12529|400|Local/504@from-internal/n|RINGNOANSWER|5000 37 1265848392|1265848369.12529|400|Local/503@from-internal/n|RINGNOANSWER|5000 38 1265848392|1265848369.12529|400|Local/501@from-internal/n|RINGNOANSWER|5000 39 1265848392|1265848369.12529|400|Local/502@from-internal/n|RINGNOANSWER|5000 40 1265848393|1265848369.12529|400|Local/604@from-internal/n|RINGNOANSWER|6000 41 1265848400|1265848361.12528|400|Local/511@from-internal/n|RINGNOANSWER|1000 42 1265848400|1265848361.12528|400|Local/515@from-internal/n|RINGNOANSWER|1000 43 1265848400|1265848361.12528|400|Local/510@from-internal/n|RINGNOANSWER|1000 44 1265848400|1265848361.12528|400|Local/512@from-internal/n|RINGNOANSWER|1000 45 1265848400|1265848361.12528|400|Local/509@from-internal/n|RINGNOANSWER|1000 46 1265848400|1265848361.12528|400|Local/503@from-internal/n|RINGNOANSWER|1000 47 1265848400|1265848361.12528|400|Local/607@from-internal/n|RINGNOANSWER|1000 48 1265848400|1265848361.12528|400|Local/604@from-internal/n|RINGNOANSWER|1000 49 1265848400|1265848361.12528|400|Local/517@from-internal/n|RINGNOANSWER|1000 50 1265848400|1265848361.12528|400|Local/514@from-internal/n|RINGNOANSWER|1000 51 1265848400|1265848361.12528|400|Local/508@from-internal/n|RINGNOANSWER|1000 52 1265848400|1265848361.12528|400|Local/513@from-internal/n|RINGNOANSWER|1000 53 1265848400|1265848361.12528|400|Local/501@from-internal/n|RINGNOANSWER|1000 54 1265848400|1265848361.12528|400|Local/651@from-internal/n|RINGNOANSWER|1000 55 1265848400|1265848361.12528|400|Local/504@from-internal/n|RINGNOANSWER|1000 56 1265848400|1265848361.12528|400|Local/507@from-internal/n|RINGNOANSWER|1000 57 1265848400|1265848361.12528|400|Local/505@from-internal/n|RINGNOANSWER|1000 58 1265848400|1265848361.12528|400|Local/506@from-internal/n|RINGNOANSWER|1000 59 1265848400|1265848361.12528|400|Local/502@from-internal/n|RINGNOANSWER|1000 60 1265848411|1265848361.12528|400|Local/512@from-internal/n|RINGNOANSWER|0 61 1265848411|1265848361.12528|400|Local/508@from-internal/n|RINGNOANSWER|0 62 1265848411|1265848361.12528|400|Local/509@from-internal/n|RINGNOANSWER|0 63 1265848411|1265848361.12528|400|Local/510@from-internal/n|RINGNOANSWER|0 64 1265848411|1265848361.12528|400|Local/515@from-internal/n|RINGNOANSWER|0 65 1265848411|1265848361.12528|400|Local/604@from-internal/n|RINGNOANSWER|0 66 1265848411|1265848361.12528|400|Local/511@from-internal/n|RINGNOANSWER|0 67 1265848411|1265848361.12528|400|Local/514@from-internal/n|RINGNOANSWER|0 68 1265848411|1265848361.12528|400|Local/651@from-internal/n|RINGNOANSWER|0 69 1265848411|1265848361.12528|400|Local/513@from-internal/n|RINGNOANSWER|0 70 1265848411|1265848361.12528|400|Local/517@from-internal/n|RINGNOANSWER|0 71 1265848411|1265848361.12528|400|Local/607@from-internal/n|RINGNOANSWER|0 72 1265848411|1265848361.12528|400|Local/504@from-internal/n|RINGNOANSWER|0 73 1265848411|1265848361.12528|400|Local/507@from-internal/n|RINGNOANSWER|0 74 1265848411|1265848361.12528|400|Local/503@from-internal/n|RINGNOANSWER|0 75 1265848411|1265848361.12528|400|Local/505@from-internal/n|RINGNOANSWER|0 76 1265848411|1265848361.12528|400|Local/502@from-internal/n|RINGNOANSWER|0 77 1265848411|1265848361.12528|400|Local/506@from-internal/n|RINGNOANSWER|0 78 1265848411|1265848361.12528|400|Local/501@from-internal/n|RINGNOANSWER|0 79 1265848422|1265848361.12528|400|Local/503@from-internal/n|RINGNOANSWER|0 80 1265848422|1265848361.12528|400|Local/510@from-internal/n|RINGNOANSWER|0 81 1265848422|1265848361.12528|400|Local/517@from-internal/n|RINGNOANSWER|0 82 1265848423|1265848361.12528|400|Local/651@from-internal/n|RINGNOANSWER|1000 83 1265848423|1265848361.12528|400|Local/511@from-internal/n|RINGNOANSWER|1000 84 1265848423|1265848361.12528|400|Local/502@from-internal/n|RINGNOANSWER|1000 85 1265848423|1265848361.12528|400|Local/501@from-internal/n|RINGNOANSWER|1000 86 1265848423|1265848361.12528|400|Local/515@from-internal/n|RINGNOANSWER|1000 87 1265848423|1265848361.12528|400|Local/514@from-internal/n|RINGNOANSWER|1000 88 1265848423|1265848369.12529|400|Local/503@from-internal/n|RINGNOANSWER|1000 89 1265848423|1265848361.12528|400|Local/505@from-internal/n|RINGNOANSWER|1000 90 1265848423|1265848361.12528|400|Local/513@from-internal/n|RINGNOANSWER|1000 91 1265848423|1265848361.12528|400|Local/512@from-internal/n|RINGNOANSWER|1000 92 1265848423|1265848361.12528|400|Local/509@from-internal/n|RINGNOANSWER|1000 93 1265848423|1265848361.12528|400|Local/508@from-internal/n|RINGNOANSWER|1000 94 1265848423|1265848361.12528|400|Local/504@from-internal/n|RINGNOANSWER|1000 95 1265848423|1265848369.12529|400|Local/511@from-internal/n|RINGNOANSWER|1000 96 1265848423|1265848369.12529|400|Local/509@from-internal/n|RINGNOANSWER|1000 97 1265848423|1265848369.12529|400|Local/513@from-internal/n|RINGNOANSWER|1000 98 1265848423|1265848369.12529|400|Local/508@from-internal/n|RINGNOANSWER|1000 99 1265848423|1265848369.12529|400|Local/517@from-internal/n|RINGNOANSWER|1000 100 1265848423|1265848369.12529|400|Local/507@from-internal/n|RINGNOANSWER|1000 101 1265848423|1265848369.12529|400|Local/510@from-internal/n|RINGNOANSWER|1000 102 1265848423|1265848369.12529|400|Local/502@from-internal/n|RINGNOANSWER|1000 103 1265848423|1265848369.12529|400|Local/604@from-internal/n|RINGNOANSWER|1000 104 1265848423|1265848369.12529|400|Local/607@from-internal/n|RINGNOANSWER|1000 105 1265848423|1265848369.12529|400|Local/512@from-internal/n|RINGNOANSWER|1000 106 1265848423|1265848369.12529|400|Local/506@from-internal/n|RINGNOANSWER|1000 107 1265848425|1265848361.12528|400|Local/506@from-internal/n|RINGNOANSWER|3000 108 1265848425|1265848361.12528|400|Local/507@from-internal/n|RINGNOANSWER|3000 109 1265848426|1265848369.12529|400|Local/504@from-internal/n|RINGNOANSWER|4000 110 1265848426|1265848369.12529|400|Local/514@from-internal/n|RINGNOANSWER|4000 111 1265848426|1265848369.12529|400|Local/515@from-internal/n|RINGNOANSWER|4000 112 1265848426|1265848369.12529|400|Local/505@from-internal/n|RINGNOANSWER|4000 113 1265848426|1265848369.12529|400|Local/651@from-internal/n|RINGNOANSWER|4000 114 1265848426|1265848369.12529|400|Local/501@from-internal/n|RINGNOANSWER|4000 115 1265848426|1265848361.12528|400|Local/604@from-internal/n|RINGNOANSWER|4000 116 1265848426|1265848361.12528|400|Local/607@from-internal/n|RINGNOANSWER|4000 117 1265848430|1265848411.12686|400|NONE|ENTERQUEUE||2814813305 118 1265848437|1265848361.12528|400|Local/512@from-internal/n|RINGNOANSWER|0 119 1265848437|1265848361.12528|400|Local/511@from-internal/n|RINGNOANSWER|0 120 1265848437|1265848361.12528|400|Local/508@from-internal/n|RINGNOANSWER|0 121 1265848438|1265848361.12528|400|Local/501@from-internal/n|RINGNOANSWER|1000 122 1265848438|1265848361.12528|400|Local/513@from-internal/n|RINGNOANSWER|1000 123 1265848438|1265848361.12528|400|Local/517@from-internal/n|RINGNOANSWER|1000 124 1265848438|1265848361.12528|400|Local/604@from-internal/n|RINGNOANSWER|1000 125 1265848438|1265848361.12528|400|Local/607@from-internal/n|RINGNOANSWER|1000 126 1265848438|1265848361.12528|400|Local/515@from-internal/n|RINGNOANSWER|1000 127 1265848438|1265848361.12528|400|Local/514@from-internal/n|RINGNOANSWER|1000 128 1265848438|1265848361.12528|400|Local/510@from-internal/n|RINGNOANSWER|1000 129 1265848438|1265848361.12528|400|Local/509@from-internal/n|RINGNOANSWER|1000 130 1265848438|1265848361.12528|400|Local/503@from-internal/n|RINGNOANSWER|1000 131 1265848439|1265848361.12528|400|Local/502@from-internal/n|RINGNOANSWER|2000 132 1265848440|1265848361.12528|400|Local/506@from-internal/n|RINGNOANSWER|3000 133 1265848440|1265848361.12528|400|Local/651@from-internal/n|RINGNOANSWER|3000 134 1265848440|1265848369.12529|400|Local/510@from-internal/n|RINGNOANSWER|2000 135 1265848440|1265848361.12528|400|Local/505@from-internal/n|RINGNOANSWER|3000 136 1265848440|1265848361.12528|400|Local/507@from-internal/n|RINGNOANSWER|3000 137 1265848440|1265848369.12529|400|Local/514@from-internal/n|RINGNOANSWER|2000 138 1265848440|1265848411.12686|400|Local/510@from-internal/n|RINGNOANSWER|2000 139 1265848440|1265848369.12529|400|Local/604@from-internal/n|RINGNOANSWER|2000 140 1265848440|1265848411.12686|400|Local/514@from-internal/n|RINGNOANSWER|2000 141 1265848440|1265848369.12529|400|Local/651@from-internal/n|RINGNOANSWER|2000 142 1265848440|1265848369.12529|400|Local/512@from-internal/n|RINGNOANSWER|2000 143 1265848440|1265848369.12529|400|Local/509@from-internal/n|RINGNOANSWER|2000 144 1265848440|1265848369.12529|400|Local/508@from-internal/n|RINGNOANSWER|2000 145 1265848440|1265848369.12529|400|Local/517@from-internal/n|RINGNOANSWER|2000 146 1265848440|1265848411.12686|400|Local/511@from-internal/n|RINGNOANSWER|2000 147 1265848440|1265848411.12686|400|Local/509@from-internal/n|RINGNOANSWER|2000 148 1265848440|1265848411.12686|400|Local/651@from-internal/n|RINGNOANSWER|2000 149 1265848440|1265848369.12529|400|Local/501@from-internal/n|RINGNOANSWER|2000 150 1265848440|1265848411.12686|400|Local/501@from-internal/n|RINGNOANSWER|2000 151 1265848440|1265848411.12686|400|Local/502@from-internal/n|RINGNOANSWER|2000 152 1265848440|1265848369.12529|400|Local/505@from-internal/n|RINGNOANSWER|2000 153 1265848440|1265848369.12529|400|Local/503@from-internal/n|RINGNOANSWER|2000 154 1265848440|1265848369.12529|400|Local/507@from-internal/n|RINGNOANSWER|2000 155 1265848440|1265848411.12686|400|Local/512@from-internal/n|RINGNOANSWER|2000 156 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1265848904|1265848886.13203|400|Local/505@from-internal/n|RINGNOANSWER|1000 364 1265848904|1265848886.13203|400|Local/503@from-internal/n|RINGNOANSWER|1000 365 1265848904|1265848886.13203|400|Local/512@from-internal/n|RINGNOANSWER|1000 366 1265848904|1265848886.13203|400|Local/604@from-internal/n|RINGNOANSWER|1000 367 1265848904|1265848886.13203|400|Local/511@from-internal/n|RINGNOANSWER|1000 368 1265848904|1265848886.13203|400|Local/514@from-internal/n|RINGNOANSWER|1000 369 1265848904|1265848886.13203|400|Local/651@from-internal/n|RINGNOANSWER|1000 370 1265848907|1265848886.13203|400|Local/506@from-internal/n|RINGNOANSWER|4000 371 1265848912|1265848886.13203|400|Local/515@from-internal/n|RINGNOANSWER|9000 372 1265848912|1265848886.13203|400|NONE|ABANDON|2|2|9 373 1265849063|1265848630.13158|400|Local/517@from-internal/n|COMPLETEAGENT|4|412|2 374 1265849132|1265848507.13117|400|Local/510@from-internal/n|COMPLETEAGENT|2|607|2 375 1265849156|1265848361.12528|400|NONE|ABANDON|1|1|776 376 1265849300|1265849281.13297|400|NONE|ENTERQUEUE||7322798239 377 1265849301|1265849281.13297|400|Local/508@from-internal/n|RINGNOANSWER|1000 378 1265849301|1265849281.13297|400|Local/512@from-internal/n|RINGNOANSWER|1000 379 1265849301|1265849281.13297|400|Local/514@from-internal/n|RINGNOANSWER|1000 380 1265849301|1265849281.13297|400|Local/501@from-internal/n|RINGNOANSWER|1000 381 1265849301|1265849281.13297|400|Local/604@from-internal/n|RINGNOANSWER|1000 382 1265849301|1265849281.13297|400|Local/509@from-internal/n|RINGNOANSWER|1000 383 1265849301|1265849281.13297|400|Local/511@from-internal/n|RINGNOANSWER|1000 384 1265849301|1265849281.13297|400|Local/651@from-internal/n|RINGNOANSWER|1000 385 1265849301|1265849281.13297|400|Local/607@from-internal/n|RINGNOANSWER|1000 386 1265849301|1265849281.13297|400|Local/503@from-internal/n|RINGNOANSWER|1000 ****************** END QUEUE LOG *************************** Also to note: when we change to a setting of 'leastrecent' for call strategy, it appears as though all calls sit in queue and build up. No phones ring. This is an urgent matter, I'd greatly appreciate anyone who is willing to tend to this ticket. By: Mark Michelson (mmichelson) 2010-02-17 10:43:17.000-0600 I'm closing this since there is a duplicate issue open. | ||