Summary:ASTERISK-15174: somtimes when agent is at conversation with queue caller, call disconnected and new person begin his conversation
Reporter:Farhad Jafari (jfarhad)Labels:
Date Opened:2009-11-19 04:25:50.000-0600Date Closed:2011-06-07 14:08:15
Versions:Frequency of
Description:scenario is as follows:

1- caller connects to queue
2-agent softswitch had rining
3-agent picks up phone and conversation begins
4-new call come to queue
5-first call disconnected unexpectedly and agent hear voice of new caller without ringing her phone
6- at this time conversation is discontinuous
I review recorded voice, before new call came to conversation every things is ok but after that agent hear sound of new caller and conversation is discontinuous
Comments:By: Leif Madsen (lmadsen) 2009-11-19 09:38:38.000-0600

I'm not quite sure how this would happen unless you have auto-answer enabled.

Regardless you need to provide additional information for anything to happen here:

1) console output with debugging enabled of the situation happening
2) relative configuration files such as extensions.conf, queues.conf, and agents.conf
3) sip debug and history per the bug guidelines

By: Farhad Jafari (jfarhad) 2009-11-23 03:18:38.000-0600

maybe I solve problem but I am not sure.
when I use sip show channels, I saw two sip channels are not in same voice codec.one is ulaw and another is gsm.so I force channels to use ulaw.
I haven't the problem for 2 days.
am i at right way or not?

By: Leif Madsen (lmadsen) 2009-11-23 20:12:09.000-0600

Hmmm, it sounds like you may have a device or end point which doesn't support GSM, and that is why when not using it you no longer have an issue. I'm going to close this issue for now as a configuration issue, but if you feel this is a bug, please reopen the issue with some additional information.