|Summary:||ASTERISK-15160: incomming call on agent when an agent is in outgoing call.|
|Reporter:||Farhad Jafari (jfarhad)||Labels:|
|Date Opened:||2009-11-18 04:21:56.000-0600||Date Closed:||2011-06-07 14:08:12|
|Description:||I setup queue for inbound and outgoing callcenter.|
agents joins the queue and avery call route to agents based on fewestcall strategy.
all agents have x-lite softswitch.
an agent pick up phone and dialed external number.
at this time when incomming call arrived cli show the agent is idle so incomming call transfered to this agent.
|Comments:||By: Leif Madsen (lmadsen) 2009-11-18 09:53:49.000-0600|
This appears to be an issue with your device state configuration. Please refer to the asterisk-users mailing list, or you could review the documentation I recently wrote here: https://issues.asterisk.org/view.php?id=16237