| Summary: | ASTERISK-14760: Sometimes, callers get stuck in the queue | ||
| Reporter: | simonoch (simonoch) | Labels: | |
| Date Opened: | 2009-09-03 03:52:06 | Date Closed: | 2011-06-07 14:00:17 |
| Priority: | Major | Regression? | No |
| Status: | Closed/Complete | Components: | Applications/app_queue |
| Versions: | Frequency of Occurrence | ||
| Related Issues: | |||
| Environment: | Attachments: | ||
| Description: | Hi, I have a queue and some callers are sometimes stuck in the queue. Do you need further information ? Thank you, Simon | ||
| Comments: | By: David Woolley (davidw) 2009-09-03 05:39:44 Yes. Lots. Verbose CLI trace for a problem call. How the queue is configured. If the members are agents, what sort of agent. "queue show" output for a problem call. Ideally with only the problem call present. May well need the debug output from "core set debug 5 app_queue.c". (Hope I've got that one right.) By: simonoch (simonoch) 2009-09-03 05:56:51 Okay David, thanks for your answer. First of all, we use FreePBX 2.5.1.5. We have 5 Static Agents. I'll put the log you want, when the problem happens again. I have to go, but i'll give you the configuration of the queue and other information in few hours. Thanks By: simonoch (simonoch) 2009-09-03 16:38:48 [200] announce-frequency=45 announce-holdtime=no autofill=yes eventmemberstatus=no eventwhencalled=no joinempty=yes leavewhenempty=no maxlen=0 periodic-announce-frequency=0 queue-callswaiting=queue-callswaiting queue-thankyou=queue-thankyou queue-thereare=queue-thereare queue-youarenext=queue-youarenext retry=1 strategy=ringall timeout=0 weight=0 wrapuptime=0 member=Local/103@from-internal/n,0 member=Local/104@from-internal/n,0 member=Local/101@from-internal/n,0 member=Local/105@from-internal/n,0 member=Local/120@from-internal/n,0 By: Leif Madsen (lmadsen) 2009-09-16 08:39:25 This is a support issue. Please use the asterisk-users mailing list, or #asterisk channel on the Freenode IRC network at irc.freenode.net Thanks! | ||