|Summary:||ASTERISK-14471: Queue members penalties issue|
|Reporter:||João Castilho (jcastilho)||Labels:|
|Date Opened:||2009-07-15 11:00:38||Date Closed:||2011-06-07 14:01:07|
|Description:||I have a queue with several agents, the agents are grouped by skills, each skill as a penalty associated. Now a call enter in to the queue and all agents of that skill are busy execept one.|
The problem is the asterisk keep trying the only avaiable agent in that skill instead of trying the agents in a skill lower than the previous.
We need this feature because de lower penalty is backup of the main agents.
I don't if this is a bug or a feature.
|Comments:||By: Leif Madsen (lmadsen) 2009-07-27 14:53:37|
Closed as this is a feature request without supplied patch.