| Summary: | ASTERISK-14376: hints not working for agents | ||
| Reporter: | Andrew Thomas (raffles) | Labels: | |
| Date Opened: | 2009-06-25 08:39:49 | Date Closed: | 2011-06-07 14:08:06 |
| Priority: | Minor | Regression? | No |
| Status: | Closed/Complete | Components: | Channels/chan_agent |
| Versions: | Frequency of Occurrence | ||
| Related Issues: | |||
| Environment: | Attachments: | ||
| Description: | If I set exten => 200,hint,Agent/200 the hint does not get updated when the agent makes an outgoing call (either internal or external). If I set it to the device they log in to (eg. exten => 200,hint,SIP/800) then all works fine (so it's not the handset). It 'seems' to work for incoming external calls - but not always. Any ideas? ****** ADDITIONAL INFORMATION ****** Asterisk - v1.4.24.1 | ||
| Comments: | By: Tilghman Lesher (tilghman) 2009-06-29 11:18:03 You answered your own question. The issue is that Agents don't actually make outgoing calls -- the underlying channels do. And the underlying channels don't know that they are Agents, because the Agent channeltype is a transparent redirecting proxy. By: Andrew Thomas (raffles) 2009-06-29 11:29:02 I understand that to be the case. Unfortunately, we replaced a legacy key/lamp PBX that does have hints/BLFs for agents - and, of course, this is now their biggest gripe. Is there really no way to have a 'link' between agent and handset built in (without me resorting to 'external' scripts and databases)? By: Tilghman Lesher (tilghman) 2009-06-29 11:36:40 That is correct. As the code stands right now, there is no way to have such a link, other than using the underlying channel in the hint. By: Andrew Thomas (raffles) 2009-06-29 11:51:21 OK thanks. I'll get my coding head on. Please close at will :). | ||