|Summary:||ASTERISK-14376: hints not working for agents|
|Reporter:||Andrew Thomas (raffles)||Labels:|
|Date Opened:||2009-06-25 08:39:49||Date Closed:||2011-06-07 14:08:06|
|Description:||If I set exten => 200,hint,Agent/200 the hint does not get updated when the agent makes an outgoing call (either internal or external).|
If I set it to the device they log in to (eg. exten => 200,hint,SIP/800) then all works fine (so it's not the handset).
It 'seems' to work for incoming external calls - but not always.
****** ADDITIONAL INFORMATION ******
Asterisk - v220.127.116.11
|Comments:||By: Tilghman Lesher (tilghman) 2009-06-29 11:18:03|
You answered your own question. The issue is that Agents don't actually make outgoing calls -- the underlying channels do. And the underlying channels don't know that they are Agents, because the Agent channeltype is a transparent redirecting proxy.
By: Andrew Thomas (raffles) 2009-06-29 11:29:02
I understand that to be the case. Unfortunately, we replaced a legacy key/lamp PBX that does have hints/BLFs for agents - and, of course, this is now their biggest gripe.
Is there really no way to have a 'link' between agent and handset built in (without me resorting to 'external' scripts and databases)?
By: Tilghman Lesher (tilghman) 2009-06-29 11:36:40
That is correct. As the code stands right now, there is no way to have such a link, other than using the underlying channel in the hint.
By: Andrew Thomas (raffles) 2009-06-29 11:51:21
OK thanks. I'll get my coding head on. Please close at will :).