Summary:ASTERISK-14350: Queues Disconnect Callers
Reporter:madasafish11 (madasafish11)Labels:
Date Opened:2009-06-21 14:00:11Date Closed:2009-06-22 16:47:07
Versions:Frequency of
Description:When a caller, internal or external, dials a number to get into a queue (in this case 230), the call is disconnected. When an IVR redirects a caller to this queue they just hear a busy tone.
I have had this problem previously and have reformatted my server, yet the problem has occoured again.

The only thing i can think that has caused this is changing the on hold music catagory, but even after changing it back i still cannot use queues.


   -- Executing Answer("SIP/203-ed4c", "") in new stack
   -- Executing Set("SIP/203-ed4c", "CALLERID(name)=203") in new stack
   -- Executing Set("SIP/203-ed4c", "MONITOR_FILENAME=/var/spool/asterisk/monitor/q230-20090621-145250-1245610370.21") in new stack
   -- Executing Playback("SIP/203-ed4c", "") in new stack
 == Spawn extension (from-internal, 230, 4) exited non-zero on 'SIP/203-ed4c'
   -- Executing Macro("SIP/203-ed4c", "hangupcall") in new stack
   -- Executing ResetCDR("SIP/203-ed4c", "w") in new stack
   -- Executing NoCDR("SIP/203-ed4c", "") in new stack
   -- Executing Wait("SIP/203-ed4c", "5") in new stack
   -- Executing Hangup("SIP/203-ed4c", "") in new stack
 == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'SIP/203-ed4c' in macro 'hangupcall'
 == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'SIP/203-ed4c'
Comments:By: Mark Michelson (mmichelson) 2009-06-22 16:47:07

Your "Additional Information" shows that you are trying to call Playback with an empty argument. This is what is causing the call to hangup. This has nothing at all to do with queues.

Closing since this is a config issue.