Summary:ASTERISK-13553: que don't pass call to agents
Reporter:rigper (rigper)Labels:
Date Opened:2009-02-10 08:23:14.000-0600Date Closed:2011-06-07 14:02:46
Versions:Frequency of
Description:in a call center sometime queue don't pass calls to all agents, and agents is not paused.
I'm using dynamics agents

queue basic configuration

Agent timeout = 15
retry = 5
ring strategy = leatrecent
wrap-up time = 20

anyody can help me please to resolv this problem. thank
Comments:By: Leif Madsen (lmadsen) 2009-02-10 11:15:59.000-0600

Thanks for your comments. This does not appear to be a bug report and we are closing it. We appreciate the difficulties you are facing, but it would make more sense to raise your question in the support tracker, http://www.asterisk.org/support

I'd encourage you to seek out help on the Asterisk Users mailing list, or see #asterisk on the Freenode IRC network at irc.freenode.net. Thanks!