Summary:ASTERISK-13436: queue show command only show "Not in use"
Reporter:Carlos Cesario (ccesario)Labels:
Date Opened:2009-01-22 15:54:40.000-0600Date Closed:2009-01-26 10:59:02.000-0600
Versions:Frequency of
Environment:Attachments:( 0) details.txt
( 1) newqueue_1.txt
( 2) newqueue.txt
 The "queue show XXXX"  command ever show agents with status "Not in use", but Static Agents have calls.

 I attached the results and configs.
Comments:By: Mark Michelson (mmichelson) 2009-01-23 14:30:30.000-0600

Do your SIP peers have a call-limit set?

By: Carlos Cesario (ccesario) 2009-01-23 16:35:38.000-0600

No, I dont use SIP peers call-limit

By: Carlos Cesario (ccesario) 2009-01-24 05:01:31.000-0600

After define call-limit  to sip peers, I see the peers in use in queues, but

queue show XXXX continue showing 0 calls.

I attach the new logs

By: Carlos Cesario (ccesario) 2009-01-24 06:00:10.000-0600

I discovery one interesting thing, that can be useful.

The queue show XXXX command show calls only in momment that SIP peer agent is "(Ringing)", when SIP peer is agent is "(In use)" the number calls is 0

I attach new log

By: Mark Michelson (mmichelson) 2009-01-26 10:59:02.000-0600

What you are showing is not a bug.

Once a caller has been bridged with a queue member, the caller is no longer waiting in the queue to talk to anyone, and thus he is removed from the list of callers. The number of calls reported by a queue is the number of callers waiting in the queue to talk to queue members.

Since the originally-reported bug has been fixed, I am going to close this issue. If you have any further bugs you need to report, please open a new ticket. Thank you.