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Summary:ASTERISK-13230: autologoff does not work
Reporter:evandro (evandro)Labels:
Date Opened:2008-12-16 06:32:41.000-0600Date Closed:2010-01-05 16:59:10.000-0600
Priority:MajorRegression?No
Status:Closed/CompleteComponents:Channels/chan_agent
Versions:Frequency of
Occurrence
Related
Issues:
Environment:Attachments:( 0) autologoff.diff
Description:setting 'autologoff=X' in agents.conf does not work. i'm using sip member logged as Agent/${CALLERID(num)} through AgentLogin made by AGI.

there's something that i forget?

any help?

****** ADDITIONAL INFORMATION ******

my conf files:

********agents.conf:

ackcall=always
endcall=yes
autologoff=15

agent => 3400,,3400
agent => 3401,,3401


**********queues.conf

[1]
announce-frequency=90
announce-holdtime=once
music=default
joinempty=yes
strategy=leastrecent
weight=10
servicelevel=40
setinterfacevar=yes
ringinuse=no
queue-youarenext=queue-youarenext
eventmemberstatus=yes
eventwhencalled=yes
autofill=yes
timeout=15



************sip.conf

[3400]
callerid="3400"<3400>
context=Saida
type=peer
secret=3400
host=dynamic
permit=0.0.0.0/0.0.0.0
nat=no
call-limit=10
qualify=yes
allowtransfer=yes

[3401]
callerid="3401"<3401>
context=Saida
type=peer
secret=3401
host=dynamic
permit=0.0.0.0/0.0.0.0
nat=no
call-limit=10
qualify=yes
allowtransfer=yes


********* cli output:

   -- Executing [*9800@Saida:1] DeadAGI("SIP/3400-081ce950", "/dg/intelix/configurador/agi-bin/ligacaoSaida.agi|5") in new stack
[Dec 16 10:14:19] WARNING[2244]: res_agi.c:2152 deadagi_exec: Running DeadAGI on a live channel will cause problems, please use AGI
   -- Launched AGI Script /dg/intelix/configurador/agi-bin/ligacaoSaida.agi
   -- AGI Script Executing Application: (Addqueuemember) Options: (1|Agent/3400)
[Dec 16 10:14:20] NOTICE[2244]: app_queue.c:3619 aqm_exec: Added interface 'Agent/3400' to queue '1'
   -- AGI Script Executing Application: (Agentlogin) Options: (3400)
   -- <SIP/3400-081ce950> Playing 'agent-loginok' (language 'pt_BR')
   -- Started music on hold, class 'default', on SIP/3400-081ce950
 == Agent '3400' logged in (format gsm/gsm)
Really destroying SIP dialog '38C54A6194FC491681E9E8279F6CDEC80xc0a8001a' Method: REGISTER
   -- Executing [11@Saida:1] Queue("SIP/3401-081f0be8", "1|tg") in new stack
   -- Started music on hold, class 'default', on SIP/3401-081f0be8
   -- Stopped music on hold on SIP/3400-081ce950
   -- agent_call, call to agent '3400' call on 'SIP/3400-081ce950'
   -- <SIP/3400-081ce950> Playing 'beep' (language 'pt_BR')
   -- Called Agent/3400
[Dec 16 10:14:44] NOTICE[2194]: chan_sip.c:15094 handle_request_subscribe: Received SIP subscribe for peer without mailbox: 3400
Really destroying SIP dialog '2a7122355b3da851MjRjYmU2MzdkZmE2NGQ5MjEwNzQ5YjRjNTFkODNjYWI.' Method: SUBSCRIBE
   -- Nobody picked up in 15000 ms
   -- Started music on hold, class 'default', on SIP/3400-081ce950
   -- Stopped music on hold on SIP/3401-081f0be8
   -- <SIP/3401-081f0be8> Playing 'queue-youarenext' (language 'pt_BR')
[Dec 16 10:14:56] WARNING[2247]: channel.c:2557 ast_prod: Prodding channel 'SIP/3401-081f0be8' failed
   -- Started music on hold, class 'default', on SIP/3401-081f0be8
   -- Stopped music on hold on SIP/3400-081ce950
   -- agent_call, call to agent '3400' call on 'SIP/3400-081ce950'
   -- <SIP/3400-081ce950> Playing 'beep' (language 'pt_BR')
   -- Called Agent/3400
   -- Stopped music on hold on SIP/3401-081f0be8
   -- Started music on hold, class 'default', on SIP/3400-081ce950
 == Spawn extension (Saida, 11, 1) exited non-zero on 'SIP/3401-081f0be8'


Comments:By: Mark Michelson (mmichelson) 2009-01-06 18:49:08.000-0600

I think the problem is that you have the autologoff set the same as your queue's timeout.

Since the queue stops trying to ring the agent once 15 seconds have elapsed, the agent is not automatically logged out. Try setting the autologoff to be something lower, like 14 or 13 and see if it works.
By: Joshua C. Colp (jcolp) 2009-01-26 15:40:22.000-0600

evandro: Has putnopvut's suggestion helped at all?
By: evandro (evandro) 2009-01-27 05:10:18.000-0600

I changed the autologoff from 15 to 10 seconds, but it yet not works. Is this not because Agentlogin login mode?
By: Digium Subversion (svnbot) 2009-04-17 20:27:20

Repository: asterisk
Revision: 189203

U   branches/1.4/channels/chan_agent.c

------------------------------------------------------------------------
r189203 | dvossel | 2009-04-17 20:27:19 -0500 (Fri, 17 Apr 2009) | 12 lines

Fixed autologoff in agents.conf not working when agent logs in via AgentLogin app

An agent logs in by calling an extension that calls the AgentLogin app.  In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it.  autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening.

(closes issue ASTERISK-13230)
Reported by: evandro
Patches:
     autologoff.diff uploaded by dvossel (license 671)

Review: http://reviewboard.digium.com/r/225/


------------------------------------------------------------------------

http://svn.digium.com/view/asterisk?view=rev&revision=189203
By: Digium Subversion (svnbot) 2009-04-17 20:28:45

Repository: asterisk
Revision: 189204

_U  trunk/
U   trunk/channels/chan_agent.c

------------------------------------------------------------------------
r189204 | dvossel | 2009-04-17 20:28:45 -0500 (Fri, 17 Apr 2009) | 18 lines

Merged revisions 189203 via svnmerge from
https://origsvn.digium.com/svn/asterisk/branches/1.4

........
 r189203 | dvossel | 2009-04-17 20:27:19 -0500 (Fri, 17 Apr 2009) | 12 lines
 
 Fixed autologoff in agents.conf not working when agent logs in via AgentLogin app
 
 An agent logs in by calling an extension that calls the AgentLogin app.  In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it.  autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening.
 
 (closes issue ASTERISK-13230)
 Reported by: evandro
 Patches:
       autologoff.diff uploaded by dvossel (license 671)
 
 Review: http://reviewboard.digium.com/r/225/
........

------------------------------------------------------------------------

http://svn.digium.com/view/asterisk?view=rev&revision=189204
By: Digium Subversion (svnbot) 2009-04-17 20:37:24

Repository: asterisk
Revision: 189205

_U  branches/1.6.0/
U   branches/1.6.0/channels/chan_agent.c

------------------------------------------------------------------------
r189205 | dvossel | 2009-04-17 20:37:24 -0500 (Fri, 17 Apr 2009) | 25 lines

Merged revisions 189204 via svnmerge from
https://origsvn.digium.com/svn/asterisk/trunk

................
 r189204 | dvossel | 2009-04-17 20:28:45 -0500 (Fri, 17 Apr 2009) | 18 lines
 
 Merged revisions 189203 via svnmerge from
 https://origsvn.digium.com/svn/asterisk/branches/1.4
 
 ........
   r189203 | dvossel | 2009-04-17 20:27:19 -0500 (Fri, 17 Apr 2009) | 12 lines
   
   Fixed autologoff in agents.conf not working when agent logs in via AgentLogin app
   
   An agent logs in by calling an extension that calls the AgentLogin app.  In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it.  autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening.
   
   (closes issue ASTERISK-13230)
   Reported by: evandro
   Patches:
         autologoff.diff uploaded by dvossel (license 671)
   
   Review: http://reviewboard.digium.com/r/225/
 ........
................

------------------------------------------------------------------------

http://svn.digium.com/view/asterisk?view=rev&revision=189205
By: Digium Subversion (svnbot) 2009-04-17 20:38:21

Repository: asterisk
Revision: 189206

_U  branches/1.6.1/
U   branches/1.6.1/channels/chan_agent.c

------------------------------------------------------------------------
r189206 | dvossel | 2009-04-17 20:38:21 -0500 (Fri, 17 Apr 2009) | 25 lines

Merged revisions 189204 via svnmerge from
https://origsvn.digium.com/svn/asterisk/trunk

................
 r189204 | dvossel | 2009-04-17 20:28:45 -0500 (Fri, 17 Apr 2009) | 18 lines
 
 Merged revisions 189203 via svnmerge from
 https://origsvn.digium.com/svn/asterisk/branches/1.4
 
 ........
   r189203 | dvossel | 2009-04-17 20:27:19 -0500 (Fri, 17 Apr 2009) | 12 lines
   
   Fixed autologoff in agents.conf not working when agent logs in via AgentLogin app
   
   An agent logs in by calling an extension that calls the AgentLogin app.  In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it.  autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening.
   
   (closes issue ASTERISK-13230)
   Reported by: evandro
   Patches:
         autologoff.diff uploaded by dvossel (license 671)
   
   Review: http://reviewboard.digium.com/r/225/
 ........
................

------------------------------------------------------------------------

http://svn.digium.com/view/asterisk?view=rev&revision=189206
By: Digium Subversion (svnbot) 2009-04-17 20:39:14

Repository: asterisk
Revision: 189207

_U  branches/1.6.2/
U   branches/1.6.2/channels/chan_agent.c

------------------------------------------------------------------------
r189207 | dvossel | 2009-04-17 20:39:14 -0500 (Fri, 17 Apr 2009) | 25 lines

Merged revisions 189204 via svnmerge from
https://origsvn.digium.com/svn/asterisk/trunk

................
 r189204 | dvossel | 2009-04-17 20:28:45 -0500 (Fri, 17 Apr 2009) | 18 lines
 
 Merged revisions 189203 via svnmerge from
 https://origsvn.digium.com/svn/asterisk/branches/1.4
 
 ........
   r189203 | dvossel | 2009-04-17 20:27:19 -0500 (Fri, 17 Apr 2009) | 12 lines
   
   Fixed autologoff in agents.conf not working when agent logs in via AgentLogin app
   
   An agent logs in by calling an extension that calls the AgentLogin app.  In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it.  autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening.
   
   (closes issue ASTERISK-13230)
   Reported by: evandro
   Patches:
         autologoff.diff uploaded by dvossel (license 671)
   
   Review: http://reviewboard.digium.com/r/225/
 ........
................

------------------------------------------------------------------------

http://svn.digium.com/view/asterisk?view=rev&revision=189207