Summary:ASTERISK-12904: Queue did not take care of h option
Reporter:Gaëtan Duchaussois (gaetan)Labels:
Date Opened:2008-10-15 11:27:21Date Closed:2011-06-07 14:08:16
Versions:Frequency of
Description:In the dialplan if we call Queue app without the h option, it still possible for agent to hangup pressing '*'

Step to reproduce, create a queue, an extension that call Queue() without h option and try press *
Comments:By: David Van Ginneken (davevg) 2008-10-15 13:07:17

I think we're going to need more specific configuration to determine what you are seeing.  I am unable to reproduce your issue locally.  How are your agents logging into the queue?  Are they static members?  Are you using AgentLogin?  Are they dynamic agents and you are passing the hH flags to the dial command to them?

By: BJ Weschke (bweschke) 2008-10-15 13:08:25

need user config in order to be able to reproduce

By: Gaëtan Duchaussois (gaetan) 2008-10-15 13:08:26

I'm using AgentLogin to log the agents.

By: David Van Ginneken (davevg) 2008-10-15 13:13:03

asterisk*CLI> core show application AgentLogin
 -= Info about application 'AgentLogin' =-

Call agent login

Asks the agent to login to the system.  Always returns -1.  While
logged in, the agent can receive calls and will hear a 'beep'
when a new call comes in. The agent can dump the call by pressing
the star key.
The option string may contain zero or more of the following characters:
     's' -- silent login - do not announce the login ok segment after agent logged in/off

By: BJ Weschke (bweschke) 2008-10-15 13:28:55

(2:32:35 PM) davevg-btwtech: endcall=no in [agents] section
(2:32:54 PM) davevg-btwtech: in agents.conf