Summary:ASTERISK-12332: Unable to access voicemail option zero (0) in order to record greeting messages
Reporter:richardpyne (richardpyne)Labels:
Date Opened:2008-07-07 15:05:15Date Closed:2011-06-07 14:03:21
Versions:Frequency of
Description:Whenever I hit zero for mailbox option, the process ends and I am "kicked out". I am using Asterisk 1.4.

Asterisk CLI message:
-- Executing [*97@synmarketing:1] Answer("SIP/454-b6543ee8", "") in new stack
   -- Executing [*97@synmarketing:2] Wait("SIP/454-b6543ee8", "1") in new stack
   -- Executing [*97@synmarketing:3] Macro("SIP/454-b6543ee8", "user-callerid") in new stack
   -- Executing [*97@synmarketing:4] Macro("SIP/454-b6543ee8", "get-vmcontext|9057403154") in new stack
   -- Executing [*97@synmarketing:5] VoiceMailMain("SIP/454-b6543ee8", "454@default") in new stack
   -- <SIP/454-b6543ee8> Playing 'vm-login' (language 'en')
   -- <SIP/454-b6543ee8> Playing 'vm-password' (language 'en')
   -- <SIP/454-b6543ee8> Playing 'vm-youhave' (language 'en')
   -- <SIP/454-b6543ee8> Playing 'vm-no' (language 'en')
   -- <SIP/454-b6543ee8> Playing 'vm-messages' (language 'en')
   -- <SIP/454-b6543ee8> Playing 'vm-opts' (language 'en')
   -- <SIP/454-b6543ee8> Playing 'vm-tmpexists' (language 'en')
   == Spawn extension (synmarketing, *97, 5) exited non-zero on 'SIP/454-b6543ee8'
Comments:By: richardpyne (richardpyne) 2008-07-07 15:10:43

This happens whenever a user records a temporary greeting and then goes back to access the mailbox options. I fix this by simply deleting the all the .wav & .WAV files. But I need to know why it happens and how to prevent it.

Any ideas please?


By: Sean Bright (seanbright) 2008-07-07 15:13:26

You need to upgrade to the latest version of the asterisk-sounds tarball.  The easiest way would be to run the following in your asterisk source directory:

# make distclean
# ./configure --with-whatever-your-favorite-options-are
# make menuselect (ensuring that you select the appropriate sound file options)
# make
# make install

You can also get the sounds from downloads.digium.com (i think) but I don't know exactly where they are.

Let me know if this fixes it for you.

By: Sean Bright (seanbright) 2008-07-07 15:15:29

Ah... here you go:


Download version 1.4.8 of your favorite formats and install them.

By: Sean Bright (seanbright) 2008-07-08 18:42:28

Any luck?

By: Sean Bright (seanbright) 2008-07-10 15:41:57

I'm 99.9% sure this fixed your problem.  Re-open if it didn't.