|Summary:||ASTERISK-12315: Queues not reporting agent status correctly|
|Reporter:||Eduardo Gomes Santos (edugs15)||Labels:|
|Date Opened:||2008-07-04 08:21:29||Date Closed:||2008-07-05 10:06:53|
something very strange started to happen with my queues, and it seems it was after restarting Asterisk.
Queues do not report agent status correctly.
For example :
- Agent receives a call from queue, and queue do not report busy (only report busy if I make reload app_queue.so during the call).
- When in busy, if agent hangs up, queue do not recognize it as not in use (only recognize if I make reload app_queue.so during the call).
I've seen some old issues, and so I tried to reload modules, as bellow :
module reload chan_zap.so
module reload chan_sip.so
module reload chan_agent.so
module reload app_queue.so
But it didn't help.
Could anyone help me please ? I am very concerned about it.
|Comments:||By: Eduardo Gomes Santos (edugs15) 2008-07-04 08:44:41|
Just to correct :
- When agent is busy, if agent hangs up, queue do not recognize it as not in use (only recognize if I make reload app_queue.so after hangup).
By: Eduardo Gomes Santos (edugs15) 2008-07-04 14:41:32
If I don't make reload app_queue.so, it takes a long time for the members move back into the "not in use", from the "busy" state, or into the "busy", from the "not in use" state.
By: Tilghman Lesher (tilghman) 2008-07-05 10:06:26
This issue is a duplicate of ASTERISK-12127. Please try the patch located there and report results.