Summary:	ASTERISK-12315: Queues not reporting agent status correctly
Reporter:	Eduardo Gomes Santos (edugs15)	Labels:
Date Opened:	2008-07-04 08:21:29	Date Closed:	2008-07-05 10:06:53
Priority:	Major	Regression?	No
Status:	Closed/Complete	Components:	Applications/app_queue
Versions:		Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	Hello, something very strange started to happen with my queues, and it seems it was after restarting Asterisk. Queues do not report agent status correctly. For example : - Agent receives a call from queue, and queue do not report busy (only report busy if I make reload app_queue.so during the call). - When in busy, if agent hangs up, queue do not recognize it as not in use (only recognize if I make reload app_queue.so during the call). I've seen some old issues, and so I tried to reload modules, as bellow : module reload chan_zap.so module reload chan_sip.so module reload chan_agent.so module reload app_queue.so But it didn't help. Could anyone help me please ? I am very concerned about it. Thanks.
Comments:	By: Eduardo Gomes Santos (edugs15) 2008-07-04 08:44:41 Just to correct : - When agent is busy, if agent hangs up, queue do not recognize it as not in use (only recognize if I make reload app_queue.so after hangup). By: Eduardo Gomes Santos (edugs15) 2008-07-04 14:41:32 In addition, If I don't make reload app_queue.so, it takes a long time for the members move back into the "not in use", from the "busy" state, or into the "busy", from the "not in use" state. By: Tilghman Lesher (tilghman) 2008-07-05 10:06:26 This issue is a duplicate of ASTERISK-12127.  Please try the patch located there and report results.