Summary:	ASTERISK-11056: leavewhenempty and joinempty only function until an agent has logged in.
Reporter:	Rob Hillis (rjch)	Labels:
Date Opened:	2007-12-16 03:15:07.000-0600	Date Closed:	2007-12-17 09:56:48.000-0600
Priority:	Major	Regression?	No
Status:	Closed/Complete	Components:	Applications/app_queue
Versions:		Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	When joinempty is set to no in queues.conf for a queue, Asterisk will correctly reject calls until an agent has logged on.  However, once the agent has logged off again, calls are accepted into the queue. leavewhenempty does not kick people out of the queue when the last agent logs off. ****** ADDITIONAL INFORMATION ****** queues.conf --------------8><-------------- [711] announce-frequency=120 monitor-format=wav monitor-join=yes music=default periodic-announce-frequency=0 queue-callswaiting=queue-callswaiting queue-thankyou=queue-thankyou queue-thereare=queue-thereare queue-youarenext=queue-youarenext retry=5 strategy=rrmemory timeout=15 wrapuptime=20 maxlen=0 eventwhencalled=yes joinempty=no leavewhenempty=yes member=Agent/101,0 eventmemberstatus=yes announce-holdtime=no member=Agent/102,0 member=Agent/103,0 member=Agent/104,0 member=Agent/105,0 member=Agent/106,0 member=Agent/107,0 member=Agent/108,0 member=Agent/109,0 --------------8><-------------- extensions.conf ...when sending calls into the Queue... exten => 711,n,Queue(711,t,,custom/GeneralEnquiry) ...when logging agents on and off... exten => 25,n,AgentCallbackLogin(||${CALLERID(num)}@from-internal) exten => 35,n,AgentCallbackLogin(||)
Comments:	By: Eliel Sardanons (eliel) 2007-12-17 09:16:40.000-0600 Can you give the "queue show" output when the agent is logged off? Also did you try the leavewhenempty=strict? By: Mark Michelson (mmichelson) 2007-12-17 09:56:46.000-0600 eliel is correct that the "strict" option is the option you need to use in order to accomplish what you want. It can be used for both the joinempty and leavewhenempty options.