Summary:	ASTERISK-09183: Hints problems with SLA
Reporter:	Francesco Romano (francesco_r)	Labels:
Date Opened:	2007-04-04 08:16:28	Date Closed:	2007-07-09 21:20:44
Priority:	Minor	Regression?	No
Status:	Closed/Complete	Components:	Applications/SLA
Versions:		Frequency of Occurrence
Related Issues:
Environment:		Attachments:	( 0) debugsla.txt ( 1) debugsla2.txt
Description:	I have configured SLA (see other issue 9204 for sla.conf) but i have problems with hints not properly updated. I have attached a full debug for example doing the following simple procedure: - Extension 201 call through SLATrunk line4 - 201 put the answered call on hold - the remote party hangup - the channel is closed but the blf of my phone (Grandstream GXP2000) it's still red. In the console with the command "core show hints" i can see station2_line4@sla_stations        : SLA:station2_line4    State:Hold station1_line4@sla_stations        : SLA:station1_line4    State:Hold I must restart asterisk to reset the state of line4.
Comments:	By: Russell Bryant (russell) 2007-04-04 11:27:21 This issue should be fixed in the 1.4 branch and trunk in revisions 60069 and 60070.  Thank you for the very well done report! By: Francesco Romano (francesco_r) 2007-04-05 11:44:12 I have reopened this issue because i have still problems with the status of sla trunks. For example: - Extension 201 call through SLATrunk line4 - 201 put the answered call on hold - 202 press BLF line4 (station2_line4) and take the call from on hold - 202 hangup the phone So the trunks must be hangup but in the console i can see: station2_line4@sla_stations        : SLA:station2_line4    State:Hold            Watchers  1 station1_line4@sla_stations        : SLA:station1_line4    State:Hold            Watchers  1 The channel is close only if the remote party hangup. I have attached a new log file. While i am at it, i ask Russel a few questions... In traditional key systems, the user can take the call from SLA only if it's on hold, so i setup barge=no. But with this option, i can't reconnect to the trunk from any phones. The documentation says "If this option is set to "no", then no station will be allowed to join a call that is in progress" but when a call is on hold? Why the remote party hear silence and no music when on hold? How can i transfer from SLA to another extension not defined in sla.conf? How can i pickup a ringing SLA from a station not ringing but defined in sla.conf with a long ringdelay? Thank you! By: Russell Bryant (russell) 2007-04-06 14:02:51 I have committed a few more fixes to 1.4 and trunk in revisions 60521 and 60522.  I'll try to address each of your questions: 1)  The "barge=no" option was not supposed to affect calls on hold.  This has been fixed. 2) This was something I forgot to implement, but it is done now.  When a trunk is on hold, it should now get music on hold. 3) There is no concept of a transfer in an SLA setup.  The traditional way to do this would be to put a call on hold and ask the other person to pick up that line. 4) You should be able to pick up a trunk that is ringing, even if your phone has a long ring delay, if you just press the correct line button on your phone.  The phone should dial the correct extension to connect you to that line.