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Summary:ASTERISK-08995: Voice mail prompts in languages other than English play English digits and dates
Reporter:Javier Henderson (javierhenderson)Labels:
Date Opened:2007-03-13 08:00:19Date Closed:2011-06-07 14:03:22
Priority:MajorRegression?No
Status:Closed/CompleteComponents:Applications/app_voicemail
Versions:Frequency of
Occurrence
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Issues:
Environment:Attachments:
Description:With "language=es" specified, the voicemail prompts appear in Spanish, except for dates and digits (for example, "the user at extension 2001" is spoken as "el usuario en extension two zero zero one"). The same behavior was verified with "language=fr".

****** ADDITIONAL INFORMATION ******

Debug output:

-- <SIP/xxx-00d83000> Playing 'vm-theperson' (language 'es')
-- <SIP/xxx-00d83000> Playing 'digits/2' (language 'es')
-- <SIP/xxx-00d83000> Playing 'digits/0' (language 'es')
-- <SIP/xxx-00d83000> Playing 'digits/0' (language 'es')
-- <SIP/xxx-00d83000> Playing 'digits/1' (language 'es')
-- <SIP/xxx-00d83000> Playing 'vm-isonphone' (language 'es')
-- <SIP/xxx-00d83000> Playing 'vm-intro' (language 'es')

Regardless of the debug output showing that the 2 0 0 1 digits were spoken in Spanish, they were played in English.

This has been observed on Asterisk 1.4.1 running on FreeBSD 6.2-RELEASE. The standard English sounds are in /usr/local/share/asterisk/sounds and the standard Spanish sounds are in /usr/loacl/share/asterisk/sounds/es

I set the severity as major because some sound files only exist in Spanish. Since the application seems to be looking for the digits files in the wrong directory, depending on the voice mail count the user might not be able to retrieve its voice mail messages since the voicemail application terminates the call when it tries to play a nonexistent file. One example is the file 1M.<codec>
Comments:By: Caio Begotti (caio1982) 2007-03-13 08:54:44

I believe it's related to http://bugs.digium.com/view.php?id=9213
Could some admin add a relationship link between them?
By: Joshua C. Colp (jcolp) 2007-03-13 13:05:23

From UPGRADE.txt:

WARNING: Asterisk 1.4 supports a new layout for sound files in multiple languages;
instead of the alternate-language files being stored in subdirectories underneath
the existing files (for French, that would be digits/fr, letters/fr, phonetic/fr,
etc.) the new layout creates one directory under /var/lib/asterisk/sounds for the
language itself, then places all the sound files for that language under that
directory and its subdirectories. This is the layout that will be created if you
select non-English languages to be installed via menuselect, HOWEVER Asterisk does
not default to this layout and will not find the files in the places it expects them
to be. If you wish to use this layout, make sure you put 'languageprefix=yes' in your
/etc/asterisk/asterisk.conf file, so that Asterisk will know how the files were
installed.

Therefore if you put languageprefix=yes under [options] in asterisk.conf it will work as you expect.
By: Javier Henderson (javierhenderson) 2007-03-13 13:08:55

I have langaugeprefix=yes in the asterisk.conf file already, the problem still exists and can be reproduced consistently.
By: Joshua C. Colp (jcolp) 2007-03-13 13:11:06

Please attach your asterisk.conf
By: Javier Henderson (javierhenderson) 2007-03-15 10:09:22

> cat /usr/local/etc/asterisk/asterisk.conf
[directories]
astetcdir => /usr/local/etc/asterisk
astmoddir => /usr/local/lib/asterisk/modules
astvarlibdir => /usr/local/share/asterisk
astdatadir => /usr/local/share/asterisk
astagidir => /usr/local/share/asterisk/agi-bin
astspooldir => /var/spool/asterisk
astrundir => /var/run
astlogdir => /var/log/asterisk

[options]
languageprefix=yes
By: Jason Parker (jparker) 2007-05-11 15:49:33

Can you show us the output of "core show settings", specifically the "Directories" section.
By: Javier Henderson (javierhenderson) 2007-05-12 12:49:35

As requested:

*CLI> core show settings
No such command 'core show' (type 'help' for help)

*CLI> core show
application   applications  audio         channel       channels      channeltype   channeltypes  codec         codecs        
config        file          function      functions     globals       hints         image         license       profile      
switches      threads       translation   uptime        version       video         warranty      

*CLI> core show version
Asterisk 1.4.1
By: Jason Parker (jparker) 2007-05-14 11:40:55

"core show settings" must be new in trunk.  What I'm guessing is happening, is that it isn't picking up the right asterisk.conf file.

Could you try running asterisk with -C /usr/local/etc/asterisk/asterisk.conf ?
By: Joshua C. Colp (jcolp) 2007-06-19 09:00:37

It's been over a month since Qwell's suggestion with no reply of a yay or nay... if that didn't solve the issue please reopen and I'll log onto your machine (if permitted) and look at it directly.