Summary: | ASTERISK-07581: call recording for agents when using AgentLogin is not consistent | ||
Reporter: | Anton Krall (akrall) | Labels: | |
Date Opened: | 2006-08-23 01:05:58 | Date Closed: | 2006-09-18 11:11:16 |
Priority: | Major | Regression? | No |
Status: | Closed/Complete | Components: | Applications/app_queue |
Versions: | Frequency of Occurrence | ||
Related Issues: | |||
Environment: | Attachments: | ||
Description: | We have our agents.conf like this: [general] persistentagents=no [agents] ;autologoff=18 ackcall=no wrapuptime=15000 musiconhold => agents updatecdr=yes recordagentcalls=yes recordformat=wav createlink=no ;urlprefix=http://localhost/calls/ savecallsin=/var/spool/asterisk ;custom_beep=beep ; agent => agentid,agentpassword,name agent => 160,160,160 agent => 161,161,161 agent => 162,162,152 agent => 163,163,163 agent => 164,164,164 agent => 165,165,165 agent => 166,166,166 agent => 167,167,167 agent => 168,168,168 and we are recoding the call info to mysql: +-----------------+-----------+----------------+-------+------------+-------+------------+----------------+ | qname | agent | action | info1 | info2 | info3 | timestamp | id | +-----------------+-----------+----------------+-------+------------+-------+------------+----------------+ | SuEmpresaVentas | NONE | ENTERQUEUE | | 5524559956 | | 1156263956 | 1156263927.540 | | SuEmpresaVentas | Agent/165 | CONNECT | 85 | | | 1156264041 | 1156263927.540 | | SuEmpresaVentas | Agent/165 | COMPLETECALLER | 85 | 116 | | 1156264157 | 1156263927.540 | +-----------------+-----------+----------------+-------+------------+-------+------------+----------------+ This shows that agent 165 took the call, nevertheless when looking for the call recording, it shows like this: agent-164-1156263956-544.wav Why is it been named 164 when agent 165 took the call.. also, not all calls are recorded, there are a lot of call that dont have their wav files Anybody seen this issue? is it a problem with agents login in using AgentLogin? | ||
Comments: | By: BJ Weschke (bweschke) 2006-08-24 14:42:12 we're going to need VERBOSE and DEBUG logging to debug this further. By: Serge Vecher (serge-v) 2006-09-18 11:11:16 1. Please reopen when debugging information is available as requested and the problem still persists in the latest Asterisk release (currently 1.2.12.1). |