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Summary:ASTERISK-07581: call recording for agents when using AgentLogin is not consistent
Reporter:Anton Krall (akrall)Labels:
Date Opened:2006-08-23 01:05:58Date Closed:2006-09-18 11:11:16
Priority:MajorRegression?No
Status:Closed/CompleteComponents:Applications/app_queue
Versions:Frequency of
Occurrence
Related
Issues:
Environment:Attachments:
Description:We have our agents.conf like this:

[general]
persistentagents=no

[agents]

;autologoff=18
ackcall=no
wrapuptime=15000
musiconhold => agents
updatecdr=yes
recordagentcalls=yes
recordformat=wav
createlink=no
;urlprefix=http://localhost/calls/
savecallsin=/var/spool/asterisk
;custom_beep=beep

; agent => agentid,agentpassword,name
agent => 160,160,160
agent => 161,161,161
agent => 162,162,152
agent => 163,163,163
agent => 164,164,164
agent => 165,165,165
agent => 166,166,166
agent => 167,167,167
agent => 168,168,168

and we are recoding the call info to mysql:

+-----------------+-----------+----------------+-------+------------+-------+------------+----------------+
| qname           | agent     | action         | info1 | info2      | info3 | timestamp  | id             |
+-----------------+-----------+----------------+-------+------------+-------+------------+----------------+
| SuEmpresaVentas | NONE      | ENTERQUEUE     |       | 5524559956 |       | 1156263956 | 1156263927.540 |
| SuEmpresaVentas | Agent/165 | CONNECT        | 85    |            |       | 1156264041 | 1156263927.540 |
| SuEmpresaVentas | Agent/165 | COMPLETECALLER | 85    | 116        |       | 1156264157 | 1156263927.540 |
+-----------------+-----------+----------------+-------+------------+-------+------------+----------------+

This shows that agent 165 took the call, nevertheless when looking for the call recording, it shows like this:

agent-164-1156263956-544.wav

Why is it been named 164 when agent 165 took the call.. also, not all calls are recorded, there are a lot of call that dont have their wav files

Anybody seen this issue? is it a problem with agents login in using AgentLogin?

Comments:By: BJ Weschke (bweschke) 2006-08-24 14:42:12

we're going to need VERBOSE and DEBUG logging to debug this further.
By: Serge Vecher (serge-v) 2006-09-18 11:11:16

1. Please reopen when debugging information is available as requested and the problem still persists in the latest Asterisk release (currently 1.2.12.1).