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Summary:ASTERISK-07451: ACD login Logout not working using polycom soft button
Reporter:Mantu (mantujha)Labels:
Date Opened:2006-08-03 04:27:50Date Closed:2011-06-07 14:07:58
Priority:MinorRegression?No
Status:Closed/CompleteComponents:Core/General
Versions:Frequency of
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Description:Hi,

I am using Polycom soundpoint ip phone I got login soft button on screen but when I press it its asking for user name and password if I give user name and password which I mentioned in agent.conf file it through this error "Failed to authenticate user "125" <sip:125@10.12.128.10>;tag=CE9C6038-D91D2551 for SUBSCRIBE".can some one help me how to configure my asterisk so that I can use this soft button for login logout my agents.


****** ADDITIONAL INFORMATION ******

this is my agent.conf file

agent => 293,293,Agent 1
agent => 223,223,Agent 2
agent => 240,240,Agent 3
agent => 287,287,Agent 4
agent => 210,210,Agent 5
agent => 292,292,Agent 6
agent => 230,292,Agent 7


and this is my extension.conf

exten => _*2XXX,1,Answer
exten => _*2XXX,2,Wait(1)
exten =>_*2XXX,3,AgentCallbackLogin(${EXTEN:2}||${CALLERIDNUM}@agent-extensions)
exten => _*2XXX,4,Hangup

exten => _*3XXX,1,Answer
exten => _*3XXX,2,Wait(1)
exten => _*3XXX,3,System(asterisk -rx "agent logoff Agent/${EXTEN:2}")
exten => _*3XXX,4,Hangup
Comments:By: Serge Vecher (serge-v) 2006-08-03 08:28:36

The bugtracker is not the right place to get help with configuration of Asterisk. Please use either the asterisk-users mailing list or #asterisk channel on IRC to request help with configuration.