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Summary:ASTERISK-07158: Asterisk crashes every couple of days -- sip callback agents, iax callers
Reporter:sedwards (sedwards)Labels:
Date Opened:2006-06-12 20:28:33Date Closed:2006-06-19 13:20:36
Priority:CriticalRegression?No
Status:Closed/CompleteComponents:Channels/chan_agent
Versions:Frequency of
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Description:Asterisk crashes every couple of days. It appears to be related to our customer service agents who are logged in as call back agents. The agents use SIP phones to receive calls. The callers connect to this box via IAX from servers with te410p's.


****** ADDITIONAL INFORMATION ******

The system consists of several 1U servers with te410p's. These servers answer the call, do a database lookup and dial a single conferencing server. The conference server is the box that crashes every couple of days. This server also handles the customer service queue which is where the crashes appear to be coming from. The longest uptime has been about 3 weeks, but a crash or 2 per week seems to be (ab)normal. This problem has been present in many versions, as far back as I can remember (1.0.9?).

I've modified app_meetme and some other code, but the agent/queue stuff is straight from the tarball.

The "upload file" failed, so you can get a tarball containing the core file, asterisk executable, and (hopefully) relevant configuration files from http://www.sedwards.com/crash.tar.gz

Most of the "agent" cruft in extensions.conf is our "home-grown" chat room monitor agents.
Comments:By: Serge Vecher (serge-v) 2006-06-12 20:42:58

core file is not useful outside of your system, you will need to produce a backtrace from that core file. Asterisk must be built with 'make dont-optimize' in order for backtrace to make sense. Attach the bt to the bugnote when ready. Please make sure it is from 1.2.9.1.

By: Serge Vecher (serge-v) 2006-06-19 13:20:36

no response within a week. Please feel free to reopen the bug when you have requested information available from the latest Asterisk stable.