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Summary:ASTERISK-06943: queue timeout with penalty avoid switching between agents
Reporter:Vincent Régnard (vregnard)Labels:
Date Opened:2006-05-10 09:42:50Date Closed:2011-06-07 14:08:19
Priority:MinorRegression?No
Status:Closed/CompleteComponents:Applications/app_queue
Versions:Frequency of
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Environment:Attachments:
Description:When setting a queue timeout value smaller than the dial command timeout the queue process does not move to higher penalty agents if the dialed extension is not answered. app_dial exits with DIALSTATUS=CANCEL:

If I set the queue timeout to a value higher than the dial timeout it works fine. In that later case app_dial exits with the xpected DIALSTATUS=NOANSWER and swithces to the higher penalty agents.

****** ADDITIONAL INFORMATION ******


May 10 14:11:52 VERBOSE[19133] logger.c:     -- Executing
Dial("Local/804@from-internal-799d,2", "IAX2/Ouane/055XXXXXX|20|trT") in new stack
May 10 14:11:52 DEBUG[19133] chan_iax2.c: Made call 8 into trunk call 16384
May 10 14:11:52 VERBOSE[19133] logger.c:     -- Called Ouane/055XXXXXX
May 10 14:11:52 VERBOSE[19129] logger.c:     -- Local/804@from-internal-799d,1 is ringing
May 10 14:11:52 VERBOSE[6737] logger.c:     -- Call accepted by XXX.XXX.XXX.XXX (format g729)
May 10 14:11:52 VERBOSE[6737] logger.c:     -- Format for call is g729
May 10 14:11:53 VERBOSE[19133] logger.c:     -- IAX2/Ouane-16384 is making progress passing it to Local/804@from-internal-799d,2
May 10 14:11:53 DEBUG[6737] chan_iax2.c: Ooh, voice format changed to 256
May 10 14:11:54 VERBOSE[19133] logger.c:     -- IAX2/Ouane-16384 is ringing
May 10 14:12:08 VERBOSE[19129] logger.c:     -- Nobody picked up in 15000 ms
May 10 14:12:08 DEBUG[19133] chan_iax2.c: We're hanging up IAX2/Ouane-16384 now...
May 10 14:12:08 VERBOSE[19133] logger.c:     -- Hungup 'IAX2/Ouane-16384'
May 10 14:12:08 DEBUG[19133] app_dial.c: Exiting with DIALSTATUS=CANCEL.

and the same extension is dialed again and again indefinitely.

My queue.conf is:

[701]
wrapuptime=15
timeout=25
strategy=roundrobin
retry=10
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting
music=default
monitor-join=yes
monitor-format=
member=Local/804@from-internal,1
member=Local/801@from-internal,2
maxlen=5
leavewhenempty=yes
joinempty=Yes
context=
announce-holdtime=no
announce-frequency=180


The dial timeout is set to 20seconds for theses two extensions (804 and 801).
Comments:By: Serge Vecher (serge-v) 2006-05-19 14:07:25

vregnard: is this an issue in 1.2.7.1 or trunk ?
By: Kevin P. Fleming (kpfleming) 2006-05-19 21:27:59

This is not a bug. There is no reason to set a timeout on the Dial operations being invoked from within app_queue, since it handles the timeouts itself. Doing so will only cause confusing behavior.