Summary: | ASTERISK-06740: play agent num to caller in queue when the agent picked up the headset | ||
Reporter: | Yunlong Liu (lyl) | Labels: | |
Date Opened: | 2006-04-09 20:30:01 | Date Closed: | 2006-04-09 23:12:34 |
Priority: | Major | Regression? | No |
Status: | Closed/Complete | Components: | Applications/app_queue |
Versions: | Frequency of Occurrence | ||
Related Issues: | |||
Environment: | Attachments: | ( 0) queue.patch | |
Description: | when set up a callcenter, sometimes it's better for caller to know who is servicing for, so I added a patch for this. This report is a repost for 0006910. http://bugs.digium.com/view.php?id=6910 ****** ADDITIONAL INFORMATION ****** something has to be added to queue.conf if you want to use this feature, like this: [testqueue] ;last number is agent number, which must be de digital number member => Agent/2000,,1000 ;if to announce agent number, default to no announceagentnum = yes ;voice before saying agent number, default is "announceagentnum1", add ;a file in sounds directory announceagentnum1 = announceagentnum1 ;voice after saying agent number, default is "announceagentnum2", ; add to sounds directory too announceagentnum2 =announeagentnum2 | ||
Comments: | By: Tilghman Lesher (tilghman) 2006-04-09 23:12:34 Please post your patch to 6910. This is a duplicate issue. |