[Home]

Summary:ASTERISK-06740: play agent num to caller in queue when the agent picked up the headset
Reporter:Yunlong Liu (lyl)Labels:
Date Opened:2006-04-09 20:30:01Date Closed:2006-04-09 23:12:34
Priority:MajorRegression?No
Status:Closed/CompleteComponents:Applications/app_queue
Versions:Frequency of
Occurrence
Related
Issues:
Environment:Attachments:( 0) queue.patch
Description:  when set up a callcenter, sometimes it's better for caller to know who is servicing for, so I added a patch for this.


  This report is a repost for 0006910.
      http://bugs.digium.com/view.php?id=6910

****** ADDITIONAL INFORMATION ******

  something has to be added to queue.conf if you want to use this feature, like this:

[testqueue]
;last number is agent number, which must be de digital number
member => Agent/2000,,1000

;if to announce agent number, default to no
announceagentnum = yes

;voice before saying agent number, default is "announceagentnum1", add
;a file in sounds directory
announceagentnum1 = announceagentnum1
;voice after saying agent number, default is "announceagentnum2",
; add to sounds directory too
announceagentnum2 =announeagentnum2


Comments:By: Tilghman Lesher (tilghman) 2006-04-09 23:12:34

Please post your patch to 6910.  This is a duplicate issue.