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Summary:ASTERISK-05827: unique signature do not match beetween queue_log and recorded calls
Reporter:nording (nording)Labels:
Date Opened:2005-12-13 04:05:01.000-0600Date Closed:2011-06-07 14:10:47
Priority:MinorRegression?No
Status:Closed/CompleteComponents:Channels/chan_agent
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Description:Unique signature do not match beetween queue_log and recorded calls, thus it is very hard to automaticaly find record file when looking queue_log and vice-versa.
Maybe a wrong side of a bridged call is used when querying "->uniqueid" or something like this?

****** ADDITIONAL INFORMATION ******

examples of queue_log entries and manualy matched call-record files:

normaly the difference is tiny - second number differs by caller wait time (3 sec here):
1134405700|1134405700.7965|q1|NONE|ENTERQUEUE||74957700644
1134405703|1134405700.7965|q1|Agent/2104|CONNECT|3
1134405793|1134405700.7965|q1|Agent/2104|COMPLETECALLER|3|90
agent-2104-1134405700-7968-in.wav

more caller waits - more is difference (6 sec here):
1134022876|1134022876.19676|q1|NONE|ENTERQUEUE||70950000001
1134022882|1134022876.19676|q1|Agent/2114|CONNECT|6
1134022965|1134022876.19676|q1|Agent/2114|COMPLETECALLER|6|83
agent-2114-1134022876-19682-in.wav

but when agent, who take a call is busy at the moment of call arrival to the queue, not only second number differs, but also do the first:
1134022937|1134022937.19684|q1|NONE|ENTERQUEUE||70950000001
1134022984|1134022937.19684|q1|Agent/2114|CONNECT|47
1134023009|1134022937.19684|q1|Agent/2114|COMPLETEAGENT|47|25
agent-2114-1134022977-19722-in.wav
Comments:By: Kevin P. Fleming (kpfleming) 2005-12-13 10:07:34.000-0600

The callid in the queue_log is the callid of the incoming call; the callid of the recorded file is the callid of the call placed to the agent. They will not match. You will need to find a way to generate your recorded files using the incoming call's callid, instead of the agent's callid. This is a configuration issue, not a bug.