Summary:ASTERISK-05507: Strategy roundrobin in ACD Queues
Reporter:Douglas Garstang (dgarstang)Labels:
Date Opened:2005-11-08 11:22:41.000-0600Date Closed:2011-06-07 14:10:00
Versions:Frequency of
Description:The roundrobin strategy according to the official Digium documentation for Business Edition should 'take turns ringing each available interface'.

It appears that the roundrobin strategy does not always begin with the first available agent as the documentation implies. It behaves more like a rrmemory strategy.

Some unofficial documentation at http://voip-info.org/tiki-index.php?page=Asterisk%20config%20queues.conf states that roundrobin does not act as a 'circular call distribution' as the official documentation implies, but in a very similar way to rrmemory. It states that you can add a penalty to the agent membership in queues.conf to achieve a circular call distribution, such as:

member => Agent/2001,1
member => Agent/2001,2
member => Agent/2001,3
member => Agent/2001,4

However, using the penalty in this way causes agent 2001 to _ALWAYS_ ring. The other agents do not get offered a call. In any case, we'd like to this to work as a circular distribution list as the official digium documentation implies.


Version is ABE Asterisk ABE-A.1-6 built on a i686 running Linux
Why doesn't the CVS Branch field below have a selection for Business Edition???
Comments:By: Kevin P. Fleming (kpfleming) 2005-11-08 15:03:47.000-0600

Please take this issue up with ABE technical support.