|Summary:||ASTERISK-05029: app_queue with realtime sent two simultaneous calls to an already busy agent when 2 boxes are working together|
|Reporter:||Roberto Lopes (rflopes3)||Labels:|
|Date Opened:||2005-09-08 14:32:25||Date Closed:||2011-06-07 14:03:25|
|Description:||We have 2 asterisk boxes with realtime queues looking for an unique database box.|
Calls comming from any box are correctly routed to any agent registered on any box but, if one call came from rhe box 1 and another from the box 2 and we have only one available agent, the two calls are placed to this agent at the SAME TIME.
On a call center environment this is unacceptable.
Seems like the app_queue don't update the member status on the realtime database and, because of this, the other box don't know that the member is in use.
Patches are very WELCOME.
I believe this is a major bug because to an large ACD (2 or more boxes) this issue is killer.
|Comments:||By: Kevin P. Fleming (kpfleming) 2005-09-13 22:57:59|
At no time has anyone ever suggested that Realtime support for queues would allow two Asterisk servers to be servicing the same queues (and agents) at the same time. This is _NOT_ a supported configuration.