Summary:ASTERISK-05029: app_queue with realtime sent two simultaneous calls to an already busy agent when 2 boxes are working together
Reporter:Roberto Lopes (rflopes3)Labels:
Date Opened:2005-09-08 14:32:25Date Closed:2011-06-07 14:03:25
Versions:Frequency of
Description:We have 2 asterisk boxes with realtime queues looking for an unique database box.
Calls comming from any box are correctly routed to any agent registered on any box but, if one call came from rhe box 1 and another from the box 2 and we have only one available agent, the two calls are placed to this agent at the SAME TIME.

On a call center environment this is unacceptable.

Seems like the app_queue don't update the member status on the realtime database and, because of this, the other box don't know that the member is in use.

Patches are very WELCOME.
I believe this is a major bug because to an large ACD (2 or more boxes) this issue is killer.
Comments:By: Kevin P. Fleming (kpfleming) 2005-09-13 22:57:59

At no time has anyone ever suggested that Realtime support for queues would allow two Asterisk servers to be servicing the same queues (and agents) at the same time. This is _NOT_ a supported configuration.