Summary:ASTERISK-03665: When use Asterisk manager to originate calls, channel.c send a warning and don't make the call
Reporter:Fernando Romo (el_pop)Labels:
Date Opened:2005-03-10 18:16:52.000-0600Date Closed:2011-06-07 14:10:01
Versions:Frequency of
Description:Whe use the manager API to originate a call, i receive the following message:
   -- Channel 0/1, span 1 got hangup
   -- Hungup 'Zap/1-1'
Mar 10 17:52:34 NOTICE[16884]: channel.c:1848 __ast_request_and_dial: Don't know what to do with control frame 15

and Asterisk Manager don't make the call, The full descrition of the problem bellow:


1) Scenario: We have a Call center with planty of trunk channels, using Digium and Sangoma Hardware in the tests, we are using a full E1 wit only one person to atend a calls originate by a application generating call dial Events to asterisk manager.

2) I send this command to originate the call:

   Action: Originate
   Channel: Zap/g1/85909000
   Context: default
   Exten: 8001
   Options: o
   Priority: 1
   Callerid: 85909000
   CalleridName: 85909000

the exten 8001 is a extension to a Queue. the Agent is loged and wait for calls. but not always produce the error (mention above).

3) In first stage a think is a lack of resources, but testing in a controled environment, the error appear sometimes.

4) I search in the bug history and found a similar error but in diferent scenario (http://bugs.digium.com/bug_view_page.php?bug_id=0003717)

5) this start to make a big issue in a call center aplication, a feel is a minor bug, but is stoping and automate dialing service.
Comments:By: Mark Spencer (markster) 2005-03-10 19:44:59.000-0600

This is a technical support issue, not a bug.  Please contact Digium technical support if you are having the trouble with a Digium card or Sangoma's tech support if using a sangoma card.