Summary:ASTERISK-02835: Connecting queued person to agent fails
Reporter:scotti (scotti)Labels:
Date Opened:2004-11-16 15:00:34.000-0600Date Closed:2011-06-07 14:05:24
Versions:Frequency of
Description:When ACD trys to connect a queued person to an agent the system incorrectly formats the Dial command by using a context instead of the techknowlegy.


Nov 16 06:32:16 NOTICE[4518]: app_queue.c:904 wait_for_answer: No one is answeri
ng queue 'support'
   -- outgoing agentcall, to agent '1001', on 'Local/6011@supportqueue-faa7,1'
   -- Executing Dial("Local/6011@supportqueue-faa7,2", "6011|SIP/6011") in new
Nov 16 06:32:17 WARNING[4518]: app_dial.c:729 dial_exec: Dial argument takes for
mat (technology1/[device:]number1&technology2/[device:]number2...|optional timeo
 == Spawn extension (supportqueue, 6011, 1) exited non-zero on 'Local/6011@supp
   -- Called Agent/1001
Comments:By: Mark Spencer (markster) 2004-11-16 16:56:01.000-0600

This is a configuration issue, not a bug.

By: scotti (scotti) 2004-11-16 17:33:59.000-0600

Agents logon and the SYSTEM remembers where to call to get a hold of an agent for a particular queue. Did you add a configuration option to overide where the system finds an agent at even if they have logged on?

Also, This worked yesterday with the same configuration files.

By: Mark Spencer (markster) 2004-11-16 18:08:24.000-0600

How about attaching your extensions.conf file and exactly what you're doing.

By: Mark Spencer (markster) 2004-11-17 16:20:17.000-0600

Hello, can you please post your extensions.conf and describe how you're triggering this behavior if you're still having / still interested in this problem.  Thanks.

By: scotti (scotti) 2004-11-17 16:56:51.000-0600

I tried to up load a file but it said that it was disabled. Anyway...

I dial 1001 from my sip phone and login as an agent.
I dial 1002 and enter the queue.
The queue tries to call me as an agent and thats where I get the error in "additional information" above.

By: scotti (scotti) 2004-11-17 16:57:28.000-0600

BTW Thanks for your attention. :)

By: Mark Spencer (markster) 2004-11-17 18:20:56.000-0600

Like I said, this is not a bug it's a configuration issue.  You're using Dial where you meant to use Macro/stdexten

This would not work on any version asterisk.  Please seek technical support through the correct channels if you need anything further.

By: Russell Bryant (russell) 2004-11-17 22:33:01.000-0600

Just in case you missed it ...

exten => _6XXX,1,Dial(6${EXTEN:1},SIP/6${EXTEN:1})

> Also, This worked yesterday with the same configuration files.

That couldn't have EVER worked.