Summary:	ASTERISK-02835: Connecting queued person to agent fails
Reporter:	scotti (scotti)	Labels:
Date Opened:	2004-11-16 15:00:34.000-0600	Date Closed:	2011-06-07 14:05:24
Priority:	Major	Regression?	No
Status:	Closed/Complete	Components:	Applications/app_queue
Versions:		Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	When ACD trys to connect a queued person to an agent the system incorrectly formats the Dial command by using a context instead of the techknowlegy. ****** ADDITIONAL INFORMATION ****** Nov 16 06:32:16 NOTICE[4518]: app_queue.c:904 wait_for_answer: No one is answeri ng queue 'support'    -- outgoing agentcall, to agent '1001', on 'Local/6011@supportqueue-faa7,1'    -- Executing Dial("Local/6011@supportqueue-faa7,2", "6011|SIP/6011") in new stack Nov 16 06:32:17 WARNING[4518]: app_dial.c:729 dial_exec: Dial argument takes for mat (technology1/[device:]number1&technology2/[device:]number2...|optional timeo ut)  == Spawn extension (supportqueue, 6011, 1) exited non-zero on 'Local/6011@supp ortqueue-faa7,2'    -- Called Agent/1001
Comments:	By: Mark Spencer (markster) 2004-11-16 16:56:01.000-0600 This is a configuration issue, not a bug. By: scotti (scotti) 2004-11-16 17:33:59.000-0600 Agents logon and the SYSTEM remembers where to call to get a hold of an agent for a particular queue. Did you add a configuration option to overide where the system finds an agent at even if they have logged on? Also, This worked yesterday with the same configuration files. By: Mark Spencer (markster) 2004-11-16 18:08:24.000-0600 How about attaching your extensions.conf file and exactly what you're doing. By: Mark Spencer (markster) 2004-11-17 16:20:17.000-0600 Hello, can you please post your extensions.conf and describe how you're triggering this behavior if you're still having / still interested in this problem.  Thanks. By: scotti (scotti) 2004-11-17 16:56:51.000-0600 I tried to up load a file but it said that it was disabled. Anyway... I dial 1001 from my sip phone and login as an agent. I dial 1002 and enter the queue. The queue tries to call me as an agent and thats where I get the error in "additional information" above. By: scotti (scotti) 2004-11-17 16:57:28.000-0600 BTW Thanks for your attention. :) By: Mark Spencer (markster) 2004-11-17 18:20:56.000-0600 Like I said, this is not a bug it's a configuration issue.  You're using Dial where you meant to use Macro/stdexten This would not work on any version asterisk.  Please seek technical support through the correct channels if you need anything further. By: Russell Bryant (russell) 2004-11-17 22:33:01.000-0600 Just in case you missed it ... [supportqueue] exten => _6XXX,1,Dial(6${EXTEN:1},SIP/6${EXTEN:1}) > Also, This worked yesterday with the same configuration files. That couldn't have EVER worked.