|Summary:||ASTERISK-01477: AutoLogoff does not work for AgentLogin.|
|Date Opened:||2004-04-27 15:43:43||Date Closed:||2011-06-07 14:05:10|
|Description:||AgentLogin with ackcall=always and autologoff=15 in agents.conf does not autologoff an agent, if an agent does not press a # to answer a call. An agent line should be hanged up and an appropriate queue_log record should be created.|
****** ADDITIONAL INFORMATION ******
|Comments:||By: Brian West (bkw918) 2004-04-27 16:40:42|
whats your timeout set to? If your ring timeout is set less than autologoff, then autologoff will NOT happen.
By: vgeller (vgeller) 2004-04-27 16:53:55
timeout = 20 in queue.conf
edited on: 04-27-04 15:48
By: Brian West (bkw918) 2004-04-30 13:02:16
using off hook agents or agentlogincallback or dynamic agents?
By: vgeller (vgeller) 2004-04-30 13:36:37
It's for off-hook (allways connected) agents.
When we tested dynamic agents(AddQueueMember, RemoveQueueMember), it did not work either.
It works properly for agentcallbacklogin though.
By: Brian West (bkw918) 2004-04-30 14:16:16
I think thats how it was designed to work.
By: vgeller (vgeller) 2004-04-30 22:40:25
If it would be possible to configure an autologoff for off-hook and dynamic agents, the system would be much more flexible.
In the project I am working on that's important.
By: twisted (twisted) 2004-05-01 01:23:05
Unfortunately, this is not a bug, and is going to be closed as such. If you need a feature to auto-logoff static agents, I suggest you open a feature request, or post a bounty on the wiki.
HouseKeeping. - Not a Bug