Summary:ASTERISK-01477: AutoLogoff does not work for AgentLogin.
Reporter:vgeller (vgeller)Labels:
Date Opened:2004-04-27 15:43:43Date Closed:2011-06-07 14:05:10
Versions:Frequency of
Description:AgentLogin with ackcall=always and autologoff=15 in agents.conf does not autologoff an agent, if an agent does not press a # to answer a call.  An agent line should be hanged up and an appropriate queue_log record should be created.


Asterisk CVS-04/14/04-11:10:24
Comments:By: Brian West (bkw918) 2004-04-27 16:40:42

whats your timeout set to?  If your ring timeout is set less than autologoff, then autologoff will NOT happen.


By: vgeller (vgeller) 2004-04-27 16:53:55

timeout = 20 in queue.conf

edited on: 04-27-04 15:48

By: Brian West (bkw918) 2004-04-30 13:02:16

using off hook agents or agentlogincallback or dynamic agents?

By: vgeller (vgeller) 2004-04-30 13:36:37

It's for off-hook (allways connected) agents.
When we tested dynamic agents(AddQueueMember, RemoveQueueMember), it did not work either.

It works properly for agentcallbacklogin though.

By: Brian West (bkw918) 2004-04-30 14:16:16

I think thats how it was designed to work.

By: vgeller (vgeller) 2004-04-30 22:40:25

If it would be possible to configure an autologoff for off-hook and dynamic agents, the system would be much more flexible.

In the project I am working on that's important.

By: twisted (twisted) 2004-05-01 01:23:05

Unfortunately, this is not a bug, and is going to be closed as such.  If you need a feature to auto-logoff static agents, I suggest you open a feature request, or post a bounty on the wiki.

HouseKeeping. - Not a Bug