Summary:ASTERISK-01370: missing queue announce wav causes call drop
Reporter:gr0k (gr0k)Labels:
Date Opened:2004-04-07 17:13:03Date Closed:2011-06-07 14:10:35
Versions:Frequency of
Description:Using latest as of CVS-04/07/04-16:11:23

When a wav is missing for the announcement for a queue (announce = in queues.conf) or announceoverride in extensions.conf (exten => 81003,1,Queue(receptionistq|tTH||badfile)) then when someone picks up the call from queue, asterisk immediately hangs up on the caller and logs the following warnings:

Apr  7 14:53:35 WARNING[60424217]: File badfile does not exist in any format
Apr  7 14:53:35 WARNING[60424217]: Unable to open badfile (format G729A): No such file or directory
Apr  7 14:53:35 WARNING[60424217]: Agent on SIP/hrutter-c6fa hungup on the customer.  They're going to be pissed.
Comments:By: Brian West (bkw918) 2004-04-10 07:02:17

Its not a bug just in queue .. playback does the same thing if a file doesn't exist.

By: James Golovich (jamesgolovich) 2004-04-10 13:05:13

bkw is right.  Its the intended response.  If a file doesn't exist that you explicitly told it to use, then its an error condition

By: Mark Spencer (markster) 2004-04-10 17:09:10

This isn't a bug, but I've made it continue anyway and print an additional warning anyway in CVS head.

By: Digium Subversion (svnbot) 2008-01-15 14:50:33.000-0600

Repository: asterisk
Revision: 2673

U   trunk/apps/app_queue.c

r2673 | markster | 2008-01-15 14:50:33 -0600 (Tue, 15 Jan 2008) | 2 lines

Don't hang up if the file is missing (not a bug, but fix anyway) (ASTERISK-1370)