Summary:ASTERISK-01216: Internal call to queue drops after exactly 1 minute
Reporter:jesses (jesses)Labels:
Date Opened:2004-03-15 17:41:12.000-0600Date Closed:2011-06-07 14:05:05
Versions:Frequency of
Description:We have an extension which puts you into a queue where you hold until your call is answered by our callcenter. If you call into our auto attendant externally, and hit the option that takes you to this extension, everything is fine. However if you dial the extension from a phone on the inside, if you are put on hold in queue, the call will drop after exactly 60 seconds.


We have tried with the polycom IP 500 phone and the X-lite soft phone and call is dropped after exactly 1 minute.

It seems that when you dial the queue extension, and the extension answers and starts playing on hold music, our phones do not show that the call was answered.

For example on the polycom phones, when you place a call to an internal extension, while the call is ringing, the display on the phone says the call is connecting. When someone answers, the call timer starts and a few options light up, i.e. the option to transfer the call elsewhere or do a conference.

For the 1 minute that I am on hold inqueue before my call is dropped, my phone says the call is connecting the entire time, so it seems my phone does not consider the call answered until the call actually goes to an agent phone, and there seems to be some kind of 1 minute timeout that drops the call.
Comments:By: Brian West (bkw918) 2004-03-16 12:01:38.000-0600

Post your config because I am not seeing this problem and we use this in production daily.

By: jesses (jesses) 2004-03-16 12:06:17.000-0600

exten => 5150,1,Queue(support)

music = default
strategy = roundrobin
context = incoming-call
timeout = 20
retry = 5
maxlen = 0
announce-frequency = 120
announce-holdtime = yes
servicelevel = 300

By: Mark Spencer (markster) 2004-03-19 03:23:46.000-0600

Can you show the output of what you see before the call is disconnected?  I mean it *has* to have a reason.  Would be easier if you can find me on irc (irc.freenode.net / #asterisk) and let me login and see what is happening.  Also can you confirm this happens in cvs head vs. cvs stable?

By: Mark Spencer (markster) 2004-03-22 17:47:32.000-0600

Also unable to duplicate it here.  I'm thinking this is just Bo - Gus.

By: jesses (jesses) 2004-03-22 18:07:43.000-0600

This problem does exist and has been duplicated many times. I am willing to duplicate it while you're watching. However I've tried many times to find you on IRC, and tried to call you an equal amount of time. Whats bogus is that I can't get a hold of you

By: Mark Spencer (markster) 2004-03-22 19:32:35.000-0600

Again, it's "irc.freenode.net" not efnet.  Please find me there.

By: Mark Spencer (markster) 2004-03-24 16:57:37.000-0600

The problem does not occur in Asterisk CVS.  There were customer modifications of about 377 lines which appear to be the culprit.