Summary:ASTERISK-01040: [patch] Only one phone in queue rings at a time
Reporter:markus (markus)Labels:
Date Opened:2004-02-16 20:06:43.000-0600Date Closed:2011-06-07 14:05:30
Versions:Frequency of
Environment:Attachments:( 0) app_queue.c.multi-ring.patch
Description:How it is currently: Several agents are logged into the queue. Two (or more) calls come in simultaneously, only one phone will ring even if there are enough agents available to take every incoming call right away. Only after the first agent pics up the phone the next phone will ring with the second call, etc.

How it should be: If several calls come in at the same time, each of them should ring through to an agent immediately as long as there are still agents available on the queue.


The short patch attached to this report fixes the issue for us. Comments and reports by others very welcome.
Comments:By: Brian West (bkw918) 2004-02-17 00:10:35.000-0600

This isn't a bug. This is how the app_queue was designed.

By: jjanzer (jjanzer) 2004-03-23 13:01:28.000-0600

I would still like to see this as one of the strategies. My company wanted this behavior but we decided to go with ringall after we noticed how it worked.

By: Brian West (bkw918) 2004-03-23 14:06:45.000-0600

jjanzer can you test this?  If we have a disclaimer on file and its a config option then we should be set.

By: jjanzer (jjanzer) 2004-03-23 14:18:26.000-0600

Sure but give me a bit more time, I'd like to create another strategy for this, or build it in as a option. So it'll be a few days, keep the bug open (;

By: jesses (jesses) 2004-04-08 14:40:26

While we're on the topic of queue's, maybe you guys can make it so that if the queue sends the call to an agent and the agent's phone rings with no answer, it'll just send the call to the next agent in the list rather than declaring that no one can answer the call, waiting 10 seconds, and starting a whole new cycle, which may ring the same agent anyway (and I know about agent autologoff)

By: dirkjan_w (dirkjan_w) 2004-04-20 16:59:56

Although this patch does fix the 'only one phone at a time' issue, which we need for one queue, it also seems to break the announcement of the queue position, which we need for a second one...

Everyone in the queue appears on position 1 and the queue-youarenext soundfile is played.

Would be great if it indeed would become a selectable strategy!

By: twisted (twisted) 2004-05-02 23:54:13

jjanzer - it's been quite a few more days, and still no reply/update to this patch.  Feel free to re-open this when you have the time to work on it.